Total 1,265 production consultant job vacancies in Information Technology category in The United States of America

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Responsibilities

• Determining business needs via consultation, business analysis, and targeted observations.
• Assessing existing IT infrastructure and recommending improvements.
• Developing and configuring customized SAP solutions.
• Writing scripts and programs to create user-friendly interfaces and enhanced functionalities.
• Deploying SAP solutions and ensuring smooth system integration.
• Troubleshooting and resolving issues to optimize performance.
• Providing SAP system support and end-user training.
• Performing rigorous documentation of SAP processes and presenting progress reports.
• Ensuring compliance with industry regulations.
• Keeping abreast of the latest SAP offerings, updates, and developments.

Job Responsibilities

• Bachelor's degree in computer science, information technology, or similar preferred.
• Specialization in finance, project management, business administration, or a related field will be advantageous.
• SAP-accredited certification.
• At least 4 to 6 years' experience as an SAP consultant in a similar industry.
• Current knowledge of SAP systems, deployment, and integration.
• Great collaboration, interpersonal, and communication skills.
• Superb analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

About the client:

Our client is a Reputed MNC, leader in trading, risk management and processing solutions for capital markets.

Responsibilities

• Manage the delivery of infrastructure and IT services to SaaS on-time.
• Monitor and support current infrastructure and ensure the quality and stability of the platform.
• Provide support ticket follow-up until resolution with clear communication.
• Work on infrastructure delivery procedures including regular performance reviews, user and access management, capacity management, vulnerability management, etc.
• Plan and supervise standard hardware, patching, and upgrade maintenance (Windows, Linux, DB...) with providers.
• Identify recurrent issues and escalate/work with relevant experts to resolve them.

Requirements:

• Bachelor’s in computer science, Computer Engineer, Information Technology, or related discipline
• 3 to 6 years of experience in a Networking or Infrastructure support role.
• 2+ years of demonstrable, professional SaaS Cloud Infrastructure experience in AWS.
• Proficient in computer networking applied to cloud environments.
• Linux / Windows Server operating systems
• Virtualization, containerization, and orchestration technologies.

Interested candidates, who wish to apply for the above position, please send in your resume to Mohamed.basith@persolkelly.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.“

What you get to do in this role: 

Be a core part of a new team we are building in Sydney. The role of the Senior Technical Consultant – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

Read about Impact Accelerators & watch the videos below to learn more: 

• https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html 
• https://www.servicenow.com/legal/servicenow-impact.html

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely 
• Prepare all client-facing and internal deliverables that are technology-related 
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members 
• Guide development of new offerings for our technical accelerator portfolio 
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations 
• Demonstrate the product, both standard and tailored to customer needs 
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) 
• Develop and maintain strong working relationships with other teams 
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 
• Mentor resources and peer review development work 

Overview:
We are seeking a highly experienced Workday Technical Consultant to join our team on a part-time basis. This position is perfect for professionals who are currently employed and are looking for an opportunity to earn additional income.
Key Responsibilities:

• Develop and maintain integrations within Workday using Workday Studio.
• Provide technical support and enhancements for Workday Human Capital Management (HCM), Integration Cloud, and Cloud Connect solutions.
• Manage payroll integration projects, ensuring smooth transitions and warranty support.

Requirements:

• A minimum of 10 years of experience with Workday.
• Strong technical knowledge and experience in Workday integrations, including payroll integrations.
• Proficient in using Workday Studio for creating and managing integrations.
• Experience with Workday HCM, Workday Integration Cloud, and Cloud Connect.
• Ability to work independently and manage multiple integration projects effectively.

Application Process: Interested candidates should submit a resume detailing their relevant experience and qualifications. Please ensure your availability during EST hours is mentioned.
This part-time role offers a great opportunity to leverage your advanced Workday skills while supplementing your income. We look forward to your applications!

The role:

Design, develop, deploy and embed end-to-end analytics solutions that intelligently leverage data for commercial outcomes, enabling data-driven decision-making throughout Auto & General.

This is an exciting opportunity for individuals passionate about the Data Analytics space and wanting to progress in their careers. This role will be based in our Toowong Head Office.


Accountabilities:

As part of a team of analytics specialists, design, develop, deploy and embed end-to-end development of analytics solutions (descriptive, diagnostic, predictive and prescriptive), working in partnership with commercial teams and decision-makers
Build and sustain an applied understanding of business operations within a particular domain/business area of Auto & General, translating this into a strong understanding of data, systems and decision-making processes
Maintain a continual cadence of automated analytics solution delivery, aligned to business strategy and priorities, and focused on strengthening decision-making at all levels
Support the growth of data acumen and self-service analytic solutions throughout Auto & General, providing training and support as solutions are embedded
Contribute to the ongoing evolution of Auto & General’s systems and processes, considering the role of data in systems and process design


Skills, Knowledge and Qualifications:

Data science, actuarial science, mathematics or computer science qualification (or relevant experience)
Commercial acumen, using data to solve complex business problems and inform decision-making at all levels
Strong customer orientation and business acumen, demonstrated through the ability to translate business operations into powerful data solutions
Analytic solution development expertise using cloud-based data analytics platforms to deliver self-service analytics solutions and/or real-time decision services, preferably with multi-lingual development experience
Self-driven learner, with a strong appetite for data innovation


About us:

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.


Our perks:

Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar-match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

About Blue Altair:

Have you ever wanted to be a part of something bigger than yourself?

At Blue Altair, we believe each of our employees is a star, full of diverse elements that emit a brilliant light. Just as stars illuminate the night sky, our team members light up the business and technology world with their talent, creativity, and dedication.

Blue Altair is an industry-recognized consulting firm and a trusted partner in digital transformation. Founded in 2015, our services span Assessment and Strategy, Technology Implementation, and Managed Services in API Management and Integration, Data Management, Digital Application Development, and Data Science and AI. We are proud to exceed industry standards for project success, thanks to our expert focus on program and project management, business analysis, and quality assurance.

Working at Blue Altair means being part of a vibrant, dynamic team driving digital change. No matter the role you fill, you'll contribute to the digital future and make a difference. So, if you're a star ready to shine brighter, we can't wait to meet you.

Join us at Blue Altair, where we're not just transforming businesses, but shaping the digital universe one star at a time. Apply now to join our constellation of stars!

• Master’s degree in a quantitative discipline, e.g., Computer Science, Mathematics, Statistics, Artificial Intelligence.

• Hands-on experience with statistical software tools. We prefer experience in Python. and Python statistical libraries. Experience in R is also accepted, as is SAS, SPSS, Strata, and MATLAB.

• High proficiency with standard database skills (e.g., SQL), data preparation, cleaning, and wrangling/munging.

• Deep conceptual understanding of probability & statistics, ML algorithm intuition, and computer science fundamentals.

• Deep experience in statistical and machine learning techniques such as classification, regression, feature selection and feature engineering, hyperparameter tuning, unsupervised learning methods, etc.

Preferred Experience:

• An analytical mind with problem-solving abilities

• Conceptualize and develop relevant NLP & Text Mining solutions.

• Extract, combine and clean data from several sources for model building.

• Experience with NoSQL databases (Mongo, Cosmos, etc.)

• Knowledge and ability to use text mining libraries in Python such as NLTK, Text Blob, Spacy, etc.

• Understanding of text representation techniques (BERT, ELMo, etc.) and statistics

• Deep understanding of the LSTM/CNN functionality and architecture

Blue Altair India Private Limited

601, Enzigma HQ2 Ln, behind Croma, off Baner Road, Veerbhadra Nagar, Baner, Pune, Maharashtra 411045

CIN: U72900PN2022FTC211902 Contact: 9168680885 Email: info@bluealtair.com Website: www.bluealtair.com

• Experience with information extraction and retrieval techniques (e.g. Named Entity Recognition, Dependency Parsing, Coreference Resolution, etc.)

• Ability to apply ML/DL libraries and frameworks to apply in NLP tasks

• Experience with any cloud DS/AI platforms (e.g. AWS Sage maker, Azure Machine Learning, etc.) will be a bonus.

• Experience with fundamental “building blocks” of AI, such as natural language processing and

computer vision.

• Experience with less common techniques, such as probabilistic graphical models, generative algorithms, genetic algorithms, reinforcement learning, etc.

• Personal projects and Kaggle competition results can serve as differentiation.

Responsibilities:

• Research machine learning algorithms develop solution formulations, and test on large datasets.

• Given unstructured and complex business problems, design and develop tailored analytic solutions.

• Design experiments, test hypotheses, and build actionable models.

• Solve analytical problems, and effectively communicate methodologies and results.

• Draw relevant inferences and insights from data including identification of trends and anomalies.

• Translate unstructured, complex business problems into abstract mathematical frameworks, making intelligent analogies and approximations to produce working algorithms at scale.

Required Soft Skills:

• Strong interpersonal and communication skills.

• Ability to explain statistical reasoning to both experts and non-experts.

• Strong communication and interpersonal skills.

• Ability to learn new skills/technologies quickly and independently.

• Independent problem-solving skills.

In addition to a competitive compensation package, we offer abundant opportunities for you to achieve, excel, and surpass even your own expectations. Aligned with Blue Altair's challenger ethos, we present the Star Elements program, inspired by the composition of stars themselves—comprising diverse elements that give unique qualities and illuminate for thousands of years. Likewise, our initiative aims to facilitate brilliance in our employees. The Star Elements program encompasses a range of benefits, supporting our team across four pivotal facets of their lives and careers. Through Star Elements, our employees can fully realize their potential, both on personal and professional fronts.

Work Timings: EST Time Zone (9AM- 6PM)

Overview

The Business Intelligence Engineer will be responsible for analyzing business requirements in order to model, design, deploy, and maintain data warehouse implementations for different customers across different verticals.

This position reports to the Professional Services Manager and will work closely with a team to communicate with business stakeholders, customers, end users and team members to create, model, and deploy analytics and reporting applications that include dashboards, scorecards, and performance analytics.

Responsibilities

• Translate business requirements into data models that lay the foundation for reporting and analytics.
• Assist in estimation, impact assessment and implementation planning.
• Model, design, and deploy data warehouses leveraging fact and dimension tables.
• Design and deploy ETL processes using SQL Server Integration Services.
• Design and deploy cubes for multi-dimensional or tabular analysis.
• Interface with customers to gather requirements and scope projects.

Are you looking to work for a leading cyber security firm? Do you have a passion for cyber security or good knowledge within cyber security? Do you have a passion for sales and account management? Are you happy to work remotely with occasional client visits and visits to the Tewkesbury head office? You will be responsible for supporting pre-sales activities with focus on technical assurance, penetration testing and incident response ensuring excellent account management and customer service. With a salary DOE up to £50,000 with excellent benefits, this is a great opportunity.

Benefits:

• Salary negotiable depending on skills, experience, and qualifications.
• Matched company pension up to 5%.
• Private healthcare.
• 25 days annual holiday, increasing to 30 days after 3 years.
• Membership to the Employee Assistance Programme (EAP).
• 3x salary death in service.
• Excellent working conditions and environment.

Roles and Responsibilities:

• Responding to inbound sales enquiries and speaking with clients on a technical and commercial level.
• Following up on and managing leads and other opportunities recording these onto the company CRM system.
• Arranging client meeting whether face to face or via call.
• Understanding client’s cyber security requirements addressing needs and identifying solutions.
• Producing client proposals and quotations.
• Working alongside and supporting the sales team and other sales activities including account review meetings.

Skills and Attributes:

• UK based and eligible and willing to undergo UK government clearance.
• Be interested or have a good understanding around cyber security including modern technologies, cloud services and IP networks amongst other technical knowledge.
• Have excellent verbal and written communication skills.
• Willingness to learn and expand knowledge.

If this positon is of interest, please apply below or contact Elliottk@rerecruitment.com today! RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.