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Join us as a Senior Technical Business Analyst
In your new role, you’ll be accountable for producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.
You’ll be responsible for understanding, challenging and developing our business, customers, strategic goals and how the teams operates in order to support the realisation of desired outcomes by the team.
You’ll also be:
You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP, provide functional support for the full end to end development cycle including requirements, testing and implementation. Additionally, you’ll have a good understanding of payments, Agile values, principles and methodologies with experience of working within an Agile environment.
You’ll also need:
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Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Information TechnologyTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.
What you will be doing:
• Should work on Building Solutions for Clients
• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
• Monitors, responds and provides resolution for all network problem and incident tickets.
• Utilizing case management system (CMS), documents status updates and problem resolutions.
• Performs customer service duties and responds to customer requests as defined by management.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
• Prepares activity reports as requested by management.
What you bring:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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Qualification & Experience:
- Total 5+ years of overall IT experience.
- 1+ year experience as L2 support
Mandatory Skills
- Analytical and Problem-solving skills
- Excellent communication skills along with a customer/user-centric mindset
- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
- High level of persistence, can-do attitude & pro-activeness
Responsibilities
As a team member of APS , your primary role will be to:
• Provide L1/L2 Application support to Front Office users
• Adhere to Service Level objective target
• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline
• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Review and create application Support knowledge articles.
• Contribute to the continuous improvement plan
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Responsibilities
Agile Coaching & Training
· Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.
· Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile
· Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.
· Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.
Agile Transformation
· Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.
· Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.
· Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.
· Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.
Requirements
· 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.
· 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.
· Strong analytical and good problem-solving skills, data-oriented decision-making skills. Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.
· Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.
· Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.
· Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.
· First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.
· Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar
· Holding multiple advanced- level agile certifications including scaling agile
· Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.
· Business / Technology consulting experience at major companies will be a distinct advantage.
· Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.
· Proficient in performing document updates and maintaining standard operating procedures, Training manuals.
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Senior Application Support Analyst
As Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.
This position is part of stream, named TRADE FINANCE(TFI) . It is suit of application which targets to:
The Trade Finance IT team is in charge of developing, implementing and running the tools necessary for the International Trade business (Trade Finance and Commodity Finance) of CACIB and certain subsidiaries of the Crédit Agricole SA group (25 Group entities concerned).
Scope of Work
Leadership Skills
Requirements :
Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto
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The Technology Operations Analyst is responsible for working and liaising with AGS Program Office (PO) Teams to successfully sustain and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with specific Technology Partners, to ensure they strive for world class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives.
This position will be recognized as the technical subject matter expert for the specific technology. Analyze reoccurring technology incidents and identify areas of operational efficiencies for program improvements and growth to provide strategic consultation or resolution to AGS PO, Clients, and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in PO processes, technologies, operations, efficiencies, and profitability.
Responsibilities
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Mandatory Skills
Job and Responsibilities :-
Need to assist application team running Treasury & Market Trading System to achieve the team’s goals and objectives. In the course of this engagement, deep immersion into the daily BAU support and development work culture will be required to allow the engineer to fully understand the daily grind which the application team experiences and with that to come out with better improvement in operation.
Requirements :-
Mandatory Skills :-
Working Hours :-
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Working as part of the Global NetSuite support team, the role will play a crucial role in harnessing the power of our Enterprise Resource Planning (ERP) system to provide actionable insights and support informed decision-making.
Your primary responsibilities will include extracting, analysing, and visualising data from various ERP modules, ensuring data accuracy, and collaborating with cross-functional teams. Leveraging your technical and analytical skills, you will contribute to optimising business processes and enhancing the overall efficiency of our organisation.
The role shall require strong coordination and planning skills, as well as a deep understanding of Enterprise Resource Planning systems. Ideally suited to a person with a blend of abilities including strong technical knowledge (Accountancy & ERP) with an aptitude for detailed analysis, methodical working, loyalty, teamwork, and customer focus.
Key Responsibilities include:
Data Extraction & Integration:
Data Analysis & Reporting:
Database Management:
SQL Querying:
Data Cleansing & Quality Assurance:
Customisation & Configuration:
Diagnostics & Issue Resolution:
User Training & Support:
Security & Compliance:
Collaboration with Stakeholders:
Ad-hoc Analysis:
Skills Required:
ERP System Knowledge:
Data Analysis & Reporting:
SQL & Databases:
Excel:
Business Intelligence (BI) Tools:
Programming & Scripting:
Data Cleansing & Quality Management:
Communication:
Problem-Solving Skills:
Project management:
ERP Security & Compliance:
Continuous Learning:
Other:
Other Responsibilities Linked to this role:
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Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a System Analyst to be part of their ITTeam for ongoing transformation projects. They are located in the West - easily accessible.
Duties of System Analyst:
Requirements:
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
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EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.
Here, we summarize the typical journey to finding a job within EPAM:
Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.
It takes 1 min of application to start the journey with us. Apply now!
Official account of Jobstore.
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
What you will be doing:
What you bring:
Skills:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Official account of Jobstore.