Total 962 finance analyst job vacancies in Customer Service category in The United States of America

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Job Qualification

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing application.

Mandatory:
- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
Versioning control systems: Git , AzureDevOps|TFS and SVN
SQL scripting (SQL Server or Oracle are preferred)
JIRA platform experience
- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)



Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.



Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Exciting Opportunity for Junior (3+ years) DevOps Support Analyst at a Top 10 Global Investment Bank! [6,000 - 7,000 / month]

Are you ready to be part of something big? Our client, one of the world's top 10 banks, is seeking talented DevOps App Support professionals like you to join their dynamic team in Singapore for a 1-year rolling contract (converting to permanent based on performance)!

Why work with our client?

• Cutting-Edge Technology: Work on envisioning and preparing future information systems, supporting large-scale development projects, and delivering premium in-house banking applications.
• Global Impact: Collaborate with international teams across 30 markets, gaining exposure to diverse cultures and challenges.
• Career Growth: Join a team of 150+ experts, specializing in process digitalization, data analytics, and emerging technologies like artificial intelligence.

Role Overview: DevOps Support Analyst

As a DevOps Support Analyst, you will:

• Drive Innovation: providing technical and functional support for corporate IT and security applications.
• Collaborate: with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Execute: Monitor daily and monthly jobs, ensuring smooth operations across time zones (ASIA and EMEA).
• Grow: Utilize industry-leading DevOps tools such as Jenkins, Maven, SonarQube, and more.

Qualifications We Seek

• Experience: Minimum 3+ years in IT support/development roles.
• Skills: Strong analytical mindset, excellent communication skills, and familiarity with DevOps tooling and scripting languages.
• Certifications: Industry certifications (e.g., ITIL, cybersecurity) are a plus.

Why You'll Love Working With Our Client

• Innovation Culture: Embrace challenges and innovate alongside a diverse and talented team.
• Career Growth: Access to learning opportunities, certifications, and a global network within the banking industry.
• Work-Life Balance: Flexible schedules and a supportive work environment that values teamwork and cultural diversity.

Ready to Make an Impact?

If you're passionate about technology, teamwork, and driving digital transformation in banking, we want to hear from you! Join our client, and be part of shaping the future of finance. Apply now and take your career to new heights!

Apply now!

For a confidential discussion, email Nikhil Senan at n.senan@gravitasgroup.com - direct, effective and personal.

For all other applicants, do submit your CV through this portal.

We regret that only selected candidates will be contacted.

Title: Customer Service Desk Representative (Finance Industry)

Responsibilities:

1.Provide prompt, courteous, and efficient service to customers in person, over the phone, or via email/chat.

2.Maintain a comprehensive understanding of the products and services offered by the company to effectively assist customers with inquiries, product recommendations, and troubleshooting.

3.Address client inquiries, concerns, and complaints in a timely and effective manner.

4.Identify opportunities to promote additional financial products or services that align with clients' needs and preferences, contributing to the institution's revenue growth and client retention goals.

5.Stay informed about industry trends, regulatory changes, and new financial productsor services through ongoing training to enhance knowledge and performance in the role.

6.Gather feedback from customers to identify areas for improvement in products, services, or customer service processes and relay this information to relevant departments.

7.Communicate effectively with customers and internal teams to relay information, escalate issues when necessary, and collaborate to ensure timely resolution of customer inquiries.8.Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's database or CRM system.

Qualifications:

• Bachelor's degree in finance, business administration or a related field preferred.
• Previous experience in customer service, banking, or financial services industry highly desirable.
• Strong understanding of financial products, services, and terminology.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills with a customer-focused approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays if required

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Responsible of technology leadership, manage and drive implementation and post implementation support of BI platform using Azure BI technology stacks.
• Drive demand management and capacity planning for BI in the organization for Malaysia, Singapore, and Brunei.
• Gathering and translating business and/or technical needs into relevant documentation for assigned projects.
• Influence direction to stakeholders as well as external partners to establish consensus to deliver results.
• Spot opportunities to share data, insights, algorithms and solution between stake holders in a secure, compliant manner
• Support maintenance of existing BI reports, Data load, transformation and extraction.
• Execute daily, weekly and monthly management reports.
• Maintain and enhance daily automation reports leveraging on existing old (Excel, SAP BI) and new BI platform (Azure BI Stack).
• Monitor and maintain BI data load in all the platform.
• Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile.
• Analyse issues reported by users, resolve issues with or without vendor support.
• Perform necessary testing and work together with users, global team, and vendors to ensure issues are resolved on time by priority.
• Follow process for system change management to ensure that changes are compliance with audit requirements.
• Review automation reports recipient with stakeholder and manager to ensure the list is updated.
• Review BI security role to ensure the right data access is given for data and reports in BI within the organization.

Job Description

1 posts - Permanent - Based at Vale of Leven Academy

2 posts - Fixed Term until 30/05/2025 - Based at Church Street Dumbarton (These roles are for an initial 1 year fixed term period however there may be opportunity for the roles to become permanent).

West Dunbartonshire Council People & Technology service have an excellent opportunity for customer focused ICT First Line support analysts to join our team at an exciting time of technology improvements.

The successful candidates will contribute to the delivery of transformational technology projects and and also enhance our high-quality customer focused First Line Support Service as part of the ICT Device Support Team. Duties included ensuring all customers’ requests, incidents and problems are logged and progressed swiftly in such a way as to deliver a robust reliable and cost effective ICT service which meets customers’ needs and expectations as agreed in Service Level Agreements and Key Performance Indicators where applicable.

Working at all Council locations and also from home, the successful candidates are required to assist with project delivery, incident handling, and providing operational and technical ICT Support to WDC employees and partners.

The Individual

The successful candidate will benefit from the following:

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice: About Us
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: Benefits of Working with us

Proud member of the Disability Confident employer scheme

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Your new company
Hays is working with a multinational manufacturingcompany based in the West Midlands. This company focusses on the manufacturingand distribution of machinery with presence worldwide and multiple offices inthe UK offering 80% remote work. This fantastic organisation is looking for aPlatform Support Analyst to join a growing global support team responsible forsupporting and maintaining applications, performance metrics and KPIs and providing reporting and analytics solutions.

Your new role
The Platform Support Analyst will be an active memberof the team, ensuring efficiency and customer satisfaction while providingsupport coverage and assistance. You will manage multiple customers, platformsand databases, having a passion for data and curiosity to solve problems. Youwill have great experience working and collaborating with technical andnon-technical clients and teams and providing adequate support with greatcommunication and interpersonal skills. You will understand data models and interdependencieswith demonstrable experience constructing SQL statements.

What you'll need to succeed

• Thorough understanding of data models and data interdependencies
• Ability to understand database relationships in MS SQL and ability to construct complex SQL statements and queries
• Proven experience of data telemetry and data manipulation, including ETL procedures
• Experience providing operational support for platforms, as well as, ITIL incident management and change management
• Operational and data analysis support and reporting experience

What you'll get in return

• £40,000 to £50,000 salary dependent on experience
• Full time permanent position in a multinational organisation
• Flexible hybrid working being 80% remote with one visit to the office a week in the Midlands
• Great exposure to new technologies while working with an international team
• Competitive annual leave, pension contribution and other benefits

What you need to do now
If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV.


If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion onyour career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Analyst, Payment Systems (Fraud Data Strategy) is responsible for developing and implementing data analysis & visualization strategic tools that optimize statistical efficiency & provides the team with actionable data. The Analyst will be responsible for the creation and administration of custom dashboards and provide actionable insights based on data & results. This position will be working hybrid and is based in Oriental Center building, San Juan, PR.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)

Recruitment Privacy Statement

Compliance Posters

The Analyst, Customer Intelligence & Operations (Reporting & Monitoring) is responsible for providing adequate support to the Credit Servicing & Customer Service areas in topics related to the monitoring and oversight of monthly claims and statements issued for different products as well as with other projects and regulatory requirements needed to administer all servicing portfolios. Position works hybrid & reports to the Oriental Center building in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Compiles information from different core banking systems and analyzes qualitatively and/or quantitative information by monitoring Credit Servicing data related to all loan portfolios. 
• Develops reports, proposals and action plans to improve processes and ensure regulatory requirements are met as necessary. 
• Collaborates with audits and reviews including planning and data gathering.
• Assists in establishing procedures with clear definitions, adequate controls and proper monitoring to comply with Regulatory and Bank procedures. 
• Monitors the special loans population to ensure all notifications are issued appropriately and within the required timeframe. 
• Identifies unit’s needs and participates in special projects or implementations ensuring that changes or new procedures are properly executed to reduce inherent risks and prevent lack of controls. 
• Calls to the attention of management of any changes in regulations that may have an impact in the operations or any possibility of improvement in procedures to increase quality of the operation, the efficiency, or the profitability of unit.

EDUCATION AND EXPERIENCE:

• Bachelor Degree or Associate Degree in Business Administration.
• Three (3) years of experience in mortgage operations, servicing and/or regulatory aspects.
• Excellent communications skills, as well as analytical and negotiation skills.
• Strong organizational skills and the ability to prioritize and deal with the workload to meet deadlines.
• Proficient in the use of MS Office as well as advanced Excel proficiency to retrieve data, create spreadsheets, and reports required.
• Fully Bilingual – English and Spanish (written and verbal) required. Technical writing ability regarding mortgage policies and regulations highly preferred.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)

Recruitment Privacy Statement

Compliance Posters

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Job Qualification

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing application.

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Qualifications and Profile

• Education Bachelor or better – Computer Science or related field, work experiec in the industry certification will be an advange.
• This position requires a minimum of 1+ years of experience in supporting or developing application.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

• Possesses strong analytical, logical and problem solving skills
• Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
• Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Possesses strong written and verbal communication skills in English.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Knowledge around software development, cybersecurity, application support is a plus.
• Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.