Total 6,609 customer service manager job vacancies in F&B / Tourism / Hospitality category in The United States of America

We are searching for someone who can tick off all four of these boxes to come and join our team here at Sodexo in Riverbridge Primary School​ - Staines as a Chef Manager. Our chefs at Sodexo are talented, motivated, ambitious, and creative. As you oversee a whole food and beverage production, your enthusiasm for cuisine and organisational brilliance will shine through to our students, clients, visitors, and colleagues! This is an opportunity to positively influence people daily, supporting the growth of your team and advancing your own career with a leading global services company! Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you do:  

• Plan all operations and the production team's training while excelling in the kitchen.
• Oversee the chopping, seasoning, and cooking of fish, vegetables, meats, salads, soups, and other dishes.
• Plan and price the menu, place supply orders, and maintain accounts and records.
• Assist the culinary crew in the range to instruct, mentor, and foster growth.
• Keep an eye on sanitary procedures to make sure staff members adhere to rules and guidelines.
• Prepare, create, and display food with the utmost care.

What you bring: 

• Level 2 or 3 Chef Qualifications and minimum 1 years of experience in hands on cooking, including certificates for Food Hygiene, and Health & Safety
• Expertise in creating and designing menus
• Exposure to or experience with large-scale cooking

What we Offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied 

Ready to be part of something greater? Apply today! 

**Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)**

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

CHEF MANAGER

• £14.42 per hour
• 30 hours per week
• Working pattern: eg. Monday to Friday (insert Hours)
• Term Time Only **

​Check your local transport links here: TW18 2EF Plan Your Journey | Traveline

**Equated pay (sometimes known as spread-over pay) is a method of paying you for your contracted hours, working weeks and holiday pay spread over 12 months instead of just receiving pay during the months that you work and none during the school closures/non-working weeks. This means that you get paid equal amounts of pay every month. Further information will be supplied at interview stage.**

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our team!

This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-Century tech.

What you'll be doing...

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building
• internal and external relationships, management reporting and client liaison
• to enable operational excellence

Working Pattern: Monday - Friday (07.30am - 15.30pm)

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering desirable

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Responsibilities:

• Manage and oversee daily operations and ensure compliance with operations standards and procedures.
• Reviews/Plan Work Schedules to achieve high labor productivity & maintaining efficient labor strength.
• Manage costs within the budget and drive sales to meet business results.
• Ensure customers needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Train new and current employees on proper customer service practices and ensure teamwork
• Handle all restaurant administrative duties

Requirements:

• Must have experiences in management of F&B restaurant experience preferably in the hospitality industry
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi-task and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Responsibilities:

• Leading the team members to deliver the highest quality of service to the guests.
• Responsible for the financial performance of the restaurant
• Responsible for preparing weekly reports for management.
• Inform the management of any matter concerning the execution of the restaurant operations
• Ensure all internal procedures are set up and execute accordingly
• Ensure the appearance and maintenance of the restaurant is at the highest level.
• Ensure that a high standard of service is delivered at all times.
• Handle escalated complaints and report all issues and complaints to the management.
• Make hiring and termination recommendations to management.
• Support and cooperate with other functions to ensure maximum guest satisfaction
• Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
• Plan, organise and allocate the team for the setup and execution of functions and events.
• Conduct daily and weekly meetings to enforce good communication within the team.
• Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
• Address all matters diplomatically and fairly.
• Always be aware of competitors, including their pricing and promotions and propose to management.
• Be fully aware of the licensing regulations and abide by these rules.
• Be fully aware of fire and safety regulations.
• Ensure the restaurant is functioning to maximum capability and organising regular training
• Coordinate all marketing requirements by Company.

REQUIREMENTS:

• Minimum 8 years of relevant experience with 4 years in a managerial role
• Diploma/Degree in F&B / Hospitality or equivalent qualifications
• Acute financial management skills, strong business acumen and leadership skills
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi tasks and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Ability to thrive in a challenging environment
• Strong public relations skills for both internal and external

Job Scope for this Position: -

1. Staff management on hiring, training and setting work schedules for restaurant staff.

2. Quality control and customer services to regularly reviewing and researching foods.

3. Operations management by coordinating daily front and back of the house operations, estimating, organising and supervising for goods.

4. Financial management to ensure the restaurant's profitability and quality are maintained. Controlling operational costs and identifying measurements.

5. Promoting the restaurant and recommending ways to reach a broader audience through discounts or social media ads.

6. Good at posting on Weibo, TikTok, Facebook, or any social media promoting the restaurant.

Requirements for this Position: -

1. At least 3 years of relevant working experience in front and back of the house.
2. Candidates who possess a Food Hygiene certificate will have an added advantage
3. Able to work under pressure in a fast-paced environment
4. Team player with excellent interpersonal and communication skills
5. Strong leadership, self-motivated and good people skills
6. Independent, proactive, resourceful and able to work in a fast-paced environment
7. Able to commit on weekends and public holidays

Job requirements:

• Minimum Diploma and above in relevant field
• Minimum 5 years of working experience in similar capacity.
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate team members.

Job duties & responsibilities:

• Ensuring incoming staff complies with company policy.
• Training staff to follow restaurant procedures.
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing work schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations.
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste.
• Appraising staff performance
• Interacting with guests to get feedback on product quality and service levels.

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits
• Able to commit 6 days per week and to work on holidays

Qualifications & Requirements

• Strong leadership skills
• Customer service oriented
• Excellent interpersonal skills
• Ability to professionally address customer complaints
• Good team work skill

Refrigeration & Air Conditioning Service Technician - Coffs Harbour



Faircloth & Reynolds have an opportunity available for a Refrigeration & Air Conditioning Service Technician to join our Service Team in Coffs Harbour.
This position offers a wide range of services including commercial & supermarket refrigeration, commercial & domestic air conditioning, catering & hospitality equipment.





About you:
We are seeking a skilled and experienced Refrigeration & Air Conditioning Tradesperson who is reliable, self-motivated and a team player.
Essential Criteria

Demonstrated experience in the repair and maintenance of commercial refrigeration and HVAC plant and equipment
Exceptional fault finding skills
Excellent customer service and communication skills
Organised with great time management skills
Professional presentation and manner
Willingness to work approved overtime and participate on the














... Click here to view more detail / apply for Refrigeration & Air Conditioning Service Technician ? Coffs Harbour

The Restaurant Manager will be in a position of considerable responsibility and trust. He/she will be responsible for developing the restaurant business together with the Area/Operations Manager, through analysing and forecasting sales, identifying opportunities, and providing feedback on market conditions and customer preferences. The incumbent is also responsible for all aspect of the restaurant operations, accounting, financial and administrative (including personnel) matters.

Job Responsibilities:

• Manpower Management - able to mentor staff to achieve excellent service for outlets and improve profit margin for the organisation.
• Able to delegate tasks efficiently and fairly among employees, and conduct OJT training.
• Inventory Management - ensure all inventories are well-kept and organised.
• Responsible for employee performance and discipline.
• Develop good working relationships with internal and external stakeholders.
• Manage the Quality, Service, Cleanliness & Value (QSCV) of a restaurant.

Job Requirements:

• Excellent leadership skills - at least 2 years of supervisory experience in the F&B industry especially in managing an outlet.
• Sales budgeting and forecasting.
• Able to do basic analysis of P&L.
• Able to lead and motivate restaurant staff to achieve set objectives.
• Proficient in Microsoft Office - handle administrative work and reports at the restaurant level.
• Able to perform the tasks of all roles in the restaurant.
• Well-groomed and pleasant personality.
• Aspire to use creativity in the workplace by bringing fresh ideas to improve the outlet workflow
• Problem solver and has a passion to think out of the box to achieve the desired outcome
• Able to work efficiently under pressure

WHAT’S THE JOB?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Service Attendant, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes

YOUR DAY-TO-DAY

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Attends and participates in training sessions as schedule
• Grooming is impeccable and in accordance with Hotel’s grooming standards
• Outlet equipment is clean, polished, sorted and stored
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Food orders are taken and processed accurately
• Coffee and tea is served hot and in accordance with standard
• Working areas are cleaned and re-set quickly

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Responsibilities:

• Oversee every day operations function.
• Upholding standards and maintaining the business's integrity.
• Increase revenue by implementing operational plans.
• Addressing concerns and complaints from clients.
• Cost control.
• Handling restaurant liability by implementing safety, security, and human resource requirements.
• Upholding strict guidelines for hygienic practices and quality control in restaurants.
• In charge of recruiting, providing training and managing employees.
• Set an example for behavior, appearance, and performance standards at all times.
• In charge of inspiring and creating a performance-driven team.
• Planning for manpower, ensure that there is adequate manpower to support daily operations.
• Staff briefings, planning, and event implementation.
• Supporting the beverage and wine menu planning process.

Requirements:

• Diploma or Degree in Human Resource Management, Business Administration or equivalent.
• At least 5 years of working experience in F&B (Assistant Manager/Manager).
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please click the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since 1992. We have several exciting job opportunities available for enthusiastic and reliable individuals to join our team as Food Service Assistants. We operate in over 45 locations throughout Victoria and Queensland employing over 700 staff. We offer Opportunities for career development and progression. The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding. You will be required to, provide high customer service to residents when serving meals. assist with basic food preparation. set up for meal service and clean down afterwards etc. Part-time positions available, and shifts are offered throughout all seven days to suit your availability from 6:30am to 8:00pm. Some hospitality experience will be highly valued along with a certificate in food safety. It is mandatory for anyone working in Aged Care to complete and…

Click here to view more detail / apply for Food Service Assistant

The service staff assist the manger in the outlet's floor operations and ensure that they provide positive customer experience. He/She ensures the smooth running of the restaurant. He/She should also be skilled in recommending and comfortable in serving food , alcoholic and non-alcoholic beverages to restaurant patrons.

~ Administer purchasing and receiving procedures.
~ Analyse service quality and customer satisfaction.
~ Contribute to innovation process within own scope of work in the business unit.
~ Implement loss/risk prevention.
~ Manage compliance with food and beverage hygiene policies and procedures.
~ Manage cost and quality controls.
~ Manage crisis situations.
~ Manage food & beverage operations.
~ Manage guest service.
~ Manage site/outlet and equipment maintenance.
~ Manage training.
~ Prepare and serve cocktails and mocktails.
~ Prepare molecular mixology beverages.
~ Understand and master cocktail components.

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since 1992. We have several exciting job opportunities available for enthusiastic and reliable individuals to join our team as Food Service Assistants. We operate in over 45 locations throughout Victoria and Queensland employing over 700 staff. We offer Opportunities for career development and progression. The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding. You will be required to, provide high customer service to residents when serving meals. assist with basic food preparation. set up for meal service and clean down afterwards etc. Part-time positions available and the shifts are available across all 7 days to suit your availability from 6:30am to 8:00pm Some hospitality experience will be highly valued along with a certificate in food safety. It is mandatory for anyone working in Aged Care…

Click here to view more detail / apply for Food Service Assistant