Total 28 communications engineer job vacancies in Kuala Lumpur City Centre

We are looking out for an AWS/Terraform DevOps Engineer who will be responsible for making sure the infrastructure is safe and qualified for its purpose. They will also have to work with developers and delivery teams and help them set the right vision and strategy.

• Build a strong and high-quality DevOps application on AWS, but using Terraform for all infrastructure-related tasks
• Set up secure infrastructure using IaC at every level 
• Improve cloud platform for increased delivery speed and product flexibility
• Develop self-service infrastructure provisioning, delivery pipelines, log and monitoring services
• Monitor, fix, and improve infrastructure continuously
• Troubleshoot any operational issues related to the infrastructure
• Collaborate with internal teams and respective stakeholders to understand user requirements and implement technical solutions

1. Managing of Security operation solutions and ensuring availability to support business operation.
2. Resolve and escalate related issues and outages promptly. Including liaising with vendors or other IT Personnel for problem resolution.
3. Analyzing cyber threat from network traffic, security logs and relevant security data.
4. Assessing vulnerabilities, risks and cyber security threats and their impact to applications.
5. Perform security incident response and root cause analysis.
6. Evaluating and recommending cyber security technologies and solutions.
7. Involvement in implementing and managing IT security related projects.

Job Description

Join our thriving Product Innovation & Engineering team and be part of our journey to create ground-breaking product offerings from ideation to delivery. As a team, we own the entire product and platform experience, and we’re passionate about driving commercial success in the market. At the company, we foster a culture of innovation, engineering excellence, and flexibility,
offering you the opportunity to work from the comfort of your home with remarkable flexibility in
your role.
Purpose
This position is focused on providing software, engineering development and operations
solutions that improve product stability, security and scale in a commercial environment with a
customer-centric mindset. QA is an integral part of this work and needs to adhere with the
framework set by the QA / Release Manager.

Key Accountabilities
• As part of our Engineering team, contribute detailed technical expertise across some or
all areas of software development and integration, solutions and services, application, and user interface architecture to deliver secure and stable products for customers and to
progress the product roadmap.
• Thoroughly investigate technical issues, troubleshoot, and undertake root cause analysis for complex issues and work closely with Service Operations to enable them to keep the customer and account manager (where applicable) fully informed of status and progress.
• Autonomously manage individual work priorities (as determined by the Senior Engineer),
deadlines, risks and expectations in the pursuit and delivery of high-quality technical
developments and improvements, demonstrating business acumen, initiative, and
creative thinking.
• Build relationships and connections with industry networks, customers, and partners,
continuously scan the external environment, and identify trends and innovation which
informs company’s product and customer support process.
• Participate in project and sprint activities, managing work priorities and maintaining open
communication channels to manage expectations and keep internal stakeholders
informed.
• Perform on call roster duties as required, resolving technical situations with the customer and business front of mind.
• As the 'eyes and ears' of company, flag and report any problems or issues that may be
identified, even if outside area of responsibility, to enable a proactive approach to be
taken by the business.
• Work securely with respect to data security and network access. You will respect the
privacy of all data, and ensure secure storage, access, and transmission of data. You will
proactively identify short comings in company’s security practices, policies and monitoring
systems and work to close the gap.
• Work within all legal and ethical boundaries that are either enforceable by law or that
would be expected by our staff, company policy or the wider community; and
• Ensure the successful outcomes for company's and maintain a commitment to company’s longevity by undertaking any other duties within the scope of your skills, competence and training as directed from time to time

1. MAIN TASKS AND RESPONSBILITIES
   1. Managing of Security operation solutions and ensuring availability to support business operation.
   2. Resolve and escalate related issues and outages promptly. Including liaising with vendors or other IT Personnel for problem resolution.
   3. Analyzing cyber threat from network traffic, security logs and relevant security data.
   4. Assessing vulnerabilities, risks and cyber security threats and their impact to applications.
   5. Perform security incident response and root cause analysis.
   6. Evaluating and recommending cyber security technologies and solutions.
   7. Involvement in implementing and managing IT security related projects.

As a Managed Services Engineer, you will be involved in working with the client’s SMB and Commercial customers across all industries.  Specific focus points for this role include (but aren’t limited to) DMARC Analyser.

You will continuously work with customers environments to support and optimise the Company’s products to a high standard to achieve the best customer satisfaction scores. While supporting customers, engage with various internal teams to ensure that technical challenges are handled quickly and appropriately.

The successful candidate will be an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and relationship building skills for both internal and external application.

Key Responsibilities:

• Assist customers with implementing the client's services, with a specific emphasis on DMARC Analyzer thru regular scheduled meetings
• Provide adhoc support for local and global inbound onboarding queries
• Escalation and tracking of issues raised with the client's Engineering Support team
• Recognize upsell opportunities for additional products and services
• Engage with cross functional teams to meet customer’s needs
• Form part of customer’s culture of constant improvement by providing critical thought on process, policy and product enhancements
• Provide a stellar first impression for customers

The Role:

• Responsible for Configuration and Implementation of different products using Glams Interchange Platform to Data’s customers
• Work with a Business Analyst and Project Manager who will lead the overall implementation project. This requires a person who is analytical, detail orientated, can solve problems quickly and effectively and is confident in client facing situations
• This is a key role in the successful delivery of product into the client's high profile and ever-expanding customer base.

Your Responsibilities:

• Understanding Platform and implementing different products as per customer requirements
• Reviewing client User Requirement Specifications and translating those into product requirements
• Understanding process workflows and providing workaround solutions when software needs are not met
• Work closely with both internal and external stakeholders to understand their goals, strategies, constraints and using this understanding to collaborate effectively with them
• Work internally to configure the software to meet customer requirements and present the configured system back to Business Analysts and customers alike
• Collaborate iteratively with Business Analysts to define a solution design, working through different scenarios, looking critically at different options and ultimately to a final design
• Work on Validation deliverables, including creation of test scripts, document reviews, configuration testing, configuration verification, run configuration comparisons and supporting user acceptance testing
• Collaborate closely with the Project Manager to deliver projects on ensuring that scope is adhered to
• Through client engagements, identify new features that platform does not currently offer and will be of benefit to our customers
• Supporting continuous improvement program, always looking at how the organisation can improve on process, delivery, and service to our customers
• Support and troubleshoot configurations to aid root cause analysis and provide solution

Join our thriving Product Innovation & Engineering team and be part of our journey to create ground-breaking product offerings from ideation to delivery. As a team, we own the entire product and platform experience, and we’re passionate about driving commercial success in the market. At the company, we foster a culture of innovation, engineering excellence, and flexibility,
offering you the opportunity to work from the comfort of your home with remarkable flexibility in
your role.
Purpose
This position is focused on providing software, engineering development and operations
solutions that improve product stability, security and scale in a commercial environment with a
customer-centric mindset. QA is an integral part of this work and needs to adhere with the
framework set by the QA / Release Manager.

Key Accountabilities
• As part of our Engineering team, contribute detailed technical expertise across some or
all areas of software development and integration, solutions and services, application, and user interface architecture to deliver secure and stable products for customers and to
progress the product roadmap.
• Thoroughly investigate technical issues, troubleshoot, and undertake root cause analysis for complex issues and work closely with Service Operations to enable them to keep the customer and account manager (where applicable) fully informed of status and progress.
• Autonomously manage individual work priorities (as determined by the Senior Engineer),
deadlines, risks and expectations in the pursuit and delivery of high-quality technical
developments and improvements, demonstrating business acumen, initiative, and
creative thinking.
• Build relationships and connections with industry networks, customers, and partners,
continuously scan the external environment, and identify trends and innovation which
informs company’s product and customer support process.
• Participate in project and sprint activities, managing work priorities and maintaining open
communication channels to manage expectations and keep internal stakeholders
informed.
• Perform on call roster duties as required, resolving technical situations with the customer and business front of mind.
• As the 'eyes and ears' of company, flag and report any problems or issues that may be
identified, even if outside area of responsibility, to enable a proactive approach to be
taken by the business.
• Work securely with respect to data security and network access. You will respect the
privacy of all data, and ensure secure storage, access, and transmission of data. You will
proactively identify short comings in company’s security practices, policies and monitoring
systems and work to close the gap.
• Work within all legal and ethical boundaries that are either enforceable by law or that
would be expected by our staff, company policy or the wider community; and
• Ensure the successful outcomes for company's and maintain a commitment to company’s longevity by undertaking any other duties within the scope of your skills, competence and training as directed from time to time

This position is focused on providing software, engineering development and operations solutions that improve product stability, security and scale in a commercial environment with a customer-centric mindset. QA is an integral part of this work and needs to adhere with the framework set by the QA / Release Manager

• As part of our Engineering team, contribute detailed technical expertise across some or all areas of software development and integration, solutions and services, application, and user interface architecture to deliver secure and stable products for customers and to progress the product roadmap.
• Thoroughly investigate technical issues, troubleshoot, and undertake root cause analysis for complex issues and work closely with Service Operations to enable them to keep the customer and account manager (where applicable) fully informed of status and progress.
• Autonomously manage individual work priorities (as determined by the Senior Engineer), deadlines, risks and expectations in the pursuit and delivery of high-quality technical developments and improvements, demonstrating business acumen, initiative, and creative thinking.
• Build relationships and connections with industry networks, customers, and partners, continuously scan the external environment, and identify trends and innovation which informs Atmail’s product and customer support process.
• Participate in project and sprint activities, managing work priorities and maintaining open communication channels to manage expectations and keep internal stakeholders informed.
• Perform on call roster duties as required, resolving technical situations with the customer and business front of mind.
• As the 'eyes and ears' of Atmail, flag and report any problems or issues that may be identified, even if outside area of responsibility, to enable a proactive approach to be taken by the business.
• Work securely with respect to data security and network access. You will respect the privacy of all data, and ensure secure storage, access, and transmission of data. You will proactively identify short comings in Atmail’s security practices, policies and monitoring systems and work to close the gap.
• Work within all legal and ethical boundaries that are either enforceable by law or that would be expected by Atmail staff, company policy or the wider community; and
• Ensure the successful outcomes for Atmail and maintain a commitment to Atmail’s longevity by undertaking any other duties within the scope of your skills, competence and training as directed from time to time.

The Role:

• Responsible for Configuration and Implementation of different products using Glams Interchange Platform to Data’s customers
• Work with a Business Analyst and Project Manager who will lead the overall implementation project. This requires a person who is analytical, detail orientated, can solve problems quickly and effectively and is confident in client facing situations
• This is a key role in the successful delivery of product into the client's high profile and ever-expanding customer base.

Your Responsibilities:

• Understanding Platform and implementing different products as per customer requirements
• Reviewing client User Requirement Specifications and translating those into product requirements
• Understanding process workflows and providing workaround solutions when software needs are not met
• Work closely with both internal and external stakeholders to understand their goals, strategies, constraints and using this understanding to collaborate effectively with them
• Work internally to configure the software to meet customer requirements and present the configured system back to Business Analysts and customers alike
• Collaborate iteratively with Business Analysts to define a solution design, working through different scenarios, looking critically at different options and ultimately to a final design
• Work on Validation deliverables, including creation of test scripts, document reviews, configuration testing, configuration verification, run configuration comparisons and supporting user acceptance testing
• Collaborate closely with the Project Manager to deliver projects on ensuring that scope is adhered to
• Through client engagements, identify new features that platform does not currently offer and will be of benefit to our customers
• Supporting continuous improvement program, always looking at how the organisation can improve on process, delivery, and service to our customers
• Support and troubleshoot configurations to aid root cause analysis and provide solution

The Sales Engineer (SE) builds and maintains influential relationships with Vendors, Partners and Customers, creating demand and opportunities for our products, solutions, and services, specifically focused on Enterprise security. The SE adopts a consultative approach to the sales process by understanding a customer’s business needs to position a technical solution with authority, appropriately tailoring the messaging to their audience. 

On-going duties include developing a sales and channel development strategy, prospecting, pipeline reporting, initiating contact with potential and prospective channel partners, consulting regularly with existing clients, understanding their strategic business objectives, assessing their strategies and solutions in relation to those objectives, developing proposals to meet those objectives and selling your recommendations at the appropriate level to the clients' organisation, utilizing Positive Collaboration with Internal Stakeholders to proactively identify and take ownership of delivering cross-sell opportunities incorporating company’s portfolio and promote both our Security and Visibility messaging as well as Refence Architectures.

Essential duties and responsibilities

• Sales Engineering
• Drive supplier and customer engineering relationships at multiple levels to grow sales and market share.
• Keep up to date on Industry trends to identify and position cross-sell and account expansion opportunities.
• Increase revenue and market share through execution of key strategic priorities for allocated Vendor Blueprints including:
  • Pre-Sales Consulting
  • Channel Enablement
  • Solution Analysis Design (BOM) and Implementation
  • Proactive Demo/POC
  • Professional Services
• Compliance reporting for allocated Vendor Blueprint and Partner Requirements
• Develop and promote Commercially Viable Reference Architectures supporting company’s Security and Visibility message, incorporating one or more of company’s vendor’s solution sets.
• Attend and actively participate in strategic branch meetings and QBR.
• Develop and drive strategic technical plans by supplier line or customer solutions.
• Organize engineering customer events.
• Take ownership of development plan including:
  • Completing and maintaining our compliance training, key vendor certification
  • Attending training programs in-line with the company’s and vendors requirements
  • Extend continued internal education for yourself and internal staff

General

• Comply with product/branding guidelines of all vendors
• Ensure all relevant marketing related information is disseminated to staff and customers as appropriate.
• Additional duties as requested by the Business Manager from time to time

Job Complexity

• Core to this activity is exhibiting behaviours that support the success of goals as well as ensuring company’s obligations to the Channel are met in a professional and timely manner.
• Proactive, positive, collaborative and outcomes driven
• Typically resolves complex problems or problems where precedent may not exist
• Works independently
• Solves complex problems; takes a new perspective using existing solutions
• Acts as a guidance resource for colleagues with less experience
• Represents the level at which career may stabilize for many years
• Uses best practices and knowledge of internal or external business issues to improve products/services or processes

KPIs and Measurables

• Achievement of revenue and quote margin targets
• Achievement of maximum vendor market share
• Ability to design, document and actively manage rolling activity plan aligned to the vendor strategy (Blueprint) over 3 – 6 months.
• Use Salesforce for sales pipeline and activity tracking
• Proficiently deliver vendor pitch to prospective new partners, or developing partners
• Regular and consistent engagement with vendor and channel partners
• Leverage marketing support to provide channel partners demand generation capabilities, leveraging vendor funds to outsource where required.
• Ability to communicate effectively and work in a team environment
• Customer and vendor service focus and feedback

We are looking for a PreSales System Engineer – HPE Aruba Networking to join us! In this amazing role, you will be responsible for the end-to-end technical design of a complete solution which address the customer’s business needs, including both the HPE products and services plus all necessary third-party components (e.g. software, hardware, consulting). You will be aligned to a single or small group of related solutions (such as cloud, big data, mobility, etc.), aligned with our innovative corporate strategy and you will become an expert in this area. 

Responsibilities:

• Creating and defining a Technological Roadmap on pre-assigned clients, with a huge focus on the priority areas of HPE Aruba Networking
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs
• Maintaining knowledge of competitors into account to strategically position the company’s products and services better and interfacing with both internal and external/industry experts to anticipate customer needs and facilitate solutions development
• Contributing to proposal development, consulting and supporting the technical know-how related to deal closings, in order to provide the deepest level of product and technology
• Understanding the channel and work an effective plan to increase sales with our partners

The Storage Sales Engineer (SE) will work alongside and report directly to the HPE business manager, as part of the Sales Team and oversee the sales support of the companys products, specifically focussed on HPE Enterprise storage. The SE is an integral part of the sales organization and assists the sales team with pre-sales technical knowledge, presentations, partner enablement and relationship building within our partner base, and named accounts in-line with the expectations of the HPE BPSA program.

The SE works closely with our channel managers, prospects and partners as a subject-matter technical expert to demonstrate how a proposed solution meets and exceeds customer requirements, as well as selling and promoting the wider company value proposition.

The candidate must have 5+ years of experience in a technical pre-sales role focused on data center class storage solutions, preferably with significant experience in HPE server and storage environments. Onboarding onto the BPSA program will be supported and funded by us.

The Sales Engineer role requires someone who is driven to achieve results in a sales focused environment, shows commitment and a willingness to progress both career and personally.

The successful candidate will need to possess the skills and ability to work within a peer arrangement with Sales Engineers in other geographical regions. Hence organisational skills and coordination within a team to achieve successful outcomes and KPI delivery is a strong preference.

Key focuses:

• HPE Storage Sales Engineer (Aligned and on-boarded to the BPSA program)

Day to day functionality as detailed in “Essentials Duties and Responsibilities” below.

• High Level Skills and certifications preferably in 3P, Nimble , MSA, XXX
• Bachelor's Degree in computer science, or equivalent experience

Essential Duties and Responsibilities

• Support Account Managers with onsite partner visits, enablement, whiteboarding, presentations, product demonstrations and expertly responding to technical questions, explaining features in the context of solving customer’s business problems.
• Assist partners with technical response to RFPs and RFIs by writing clear responses to commonly asked questions and gathering answers from other internal technical experts.
• Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive revenue.
• Participate as a technical resource at any/all partner meetings, seminars and events.
• Ability to work independently with little guidance and as a vital member of a sales team, providing any/all technical product expertise in building the appropriate solution for the prospect
• Work with the sales team and vendors to support, develop and execute key account development plans in-line with our GTM strategy, as well as reporting back on activity.
• Support partner team by participating in technical calls and meetings with prospective partners evaluating our security solutions.
• Ensure successful on-site or over the phone product evaluations and audits.
• Plan, manage and execute customer product pilots. Hands-On troubleshooting and installation of product if required.
• Develop and maintain strong links with partners, vendors, competitors and other industry entities to ensure you are up to date with trends, issues and developments.
• Strong Extensive knowledge of the following technologies; Servers, Hyper Converged Infrastructure, Storage Area Networks, Network Accessed Storage, Unified Storage Architectures, Storage Virtualization.
• Basic storage fundamentals including but not limited to sizing methodology, fabric design, high availability design requirements, file systems and storage adapters.
• Advanced storage functionality including snapshots, clones, thin provisioning, block based replication, file based replication, application integration requirements and capabilities.
• Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects and engagements.
• Excellent written, oral communication and strong interpersonal, organizational, presentation and reporting skills.
• Think outside the Sales Engineering role in the following areas: New Vendors, New Services, Cross Sell initiatives, New KPI’s for yourself, Improving Internal procedures, And keep thinking

The L1 support engineer’s main responsibility is to ensure the smooth performance of several IT solutions for our customers on a daily basis through daily monitoring and tracking. He/she will monitor production runs of Databricks, Power BI Dashboard refreshes & RPA processes. In case of any issues, he/she will perform L1 diagnostics and execute recovery plan based on the provided guidelines.

1. Monitor Databricks executions based on the running schedule
2. Monitor Dashboard refreshes based on the running schedule
3. Monitor RPA process completion based on the running schedule
4. L1 troubleshooting for Databricks, Dashboards & RPA
5. Trigger reruns if needed
6. Prepare daily activity reports
7. Open Tickets to L2 team
8. Follow up on open tickets with L2 team
9. Respond to Customer Requests
10. Attend daily calls with Orion team and/or customer teams

As a member of a team of six Engineers you will be responsible for designing, developing and maintaining multiple desktop applications using C++. You will work closely with our QA department to ensure smooth testing of any features. Bug fixing legacy code may be required. You will attend daily stand ups and take an active part in sprint planning.

Responsibilities:

• Understand business goals and drivers and translate those into an appropriate technical solution.
• Create innovative solutions leveraging cloud platforms and DevOps tools to solve client business challenges.
• Participate in pre-sales calls and tasks requiring technical expertise as well as customer technical discussions.
• Define customer architecture and solutions using platform-defined best practices.
• Demonstrate expertise via client workshops and learning whiteboard sessions.
• Create high-level project plans and technical estimates in support of the sales team.
• Collaborate as part of larger delivery teams which may include; sales, project managers, business analysts, architects, developers, and change management professionals.