Total 251 Visual Design Director inKuala Lumpur job vacancies in Customer Service category in The United States of America

Daily Operations

• Operate and run day to day AV and VC system for virtual and physical events
• Plan and manage schedule for multiple Teams/ VC meeting to ensure setup and tests are done
• Responsible in ensuring AV and VC system are in good working condition by conducting predictive and preventive maintenance
• Providing Level 1 support on fault rectification works
• Produce monthly report of the maintenance checks for filing and checking
• Working closely with Facilities Management team on operation.
• Attending to maintenance service requests
• Maintain an asset inventory with proper labelling as well as problem and incident reports
• Coordinate and supervise the rectification of AV and VC defects, maintenance, replacement and upgrading works
• Monitor and attend to maintenance service requests

Who we are looking for

• Technicians/ Operational Executive shall have at least 1 year experiences in audio visual (AV) equipment operations and maintenance
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams and Polycom system
• Positive working attitude
• Able to handle stress and multitasking
• Good team player

A Vacancy at Cambridge University Hospitals NHS Foundation Trust.


This is an exciting opportunity to lead change within the Cambridgeshire and Peterborough Integrated Care System. As Host organisation for the Cambridgeshire South Care Partnership (‘South Place’), Cambridge University Hospitals Foundation Trust is investing in a number of permanent senior system posts. In this role you will lead development of Integrated Neighbourhoods and proactive models of care across Cambridge City, East Cambridgeshire, South Cambridgeshire and Royston, including a focus on addressing health inequalities for the population and for individuals, growing local matrix working arrangements, and influencing the development of the Integrated Care System. You will benefit from comprehensive support and development opportunities as an employee of CUH, and from a wealth of opportunities and expertise within the Integrated Care System partners. You will work with a wide network of colleagues within health, social care, voluntary and faith sectors, other public sector departments and citizens.

We welcome candidates with diverse backgrounds and experience. You will need patience, optimism and resilience to enjoy the challenges of working outside a traditional organisational framework in a developing system, and you will be rewarded with rollercoaster highs as you bring about changes which improve the lives of citizens and colleagues.

The Cambridgeshire South Care Partnership (CSCP) has a vision for people living and working in Cambridgeshire South to enjoy health lives in strong, connected communities. We are developing new ways of working together that support health, care and support services to be accessed local to where people live – we are doing this through ongoing development of partnership working in Integrated Neighbourhoods.

In this role, you will be leading an inspirational team that is bringing organisations and citizens together to co-design, implement and refine new models of care that meet local needs and ambitions. Our work is gaining momentum as trust and confidence builds, and this is an exciting time to step into this role and continue to stretch our ambitions.

Our Place-based Partnership

The Cambridgeshire South Care Partnership (CSCP) is one of five Accountable Business Units (ABUs) within the Cambridgeshire and Peterborough ICS and is, hosted by Cambridge University Hospitals Foundation Trust (CUH). This post reports to the Director, Strategy and Partnership Development, CSCP. The ABUs are accountable for delivering improvements in integrated care, population health and health inequalities to support the needs and ambitions of people living and working in Cambridgeshire and Peterborough.

The CSCP leads and convenes partnership working within an evolving matrix arrangement with residents and communities, health, care and support providers, voluntary organisations, local authorities and the Integrated Care Board. Our vision is for people living and working in Cambridgeshire South to enjoy health lives in strong, connected communities.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 17th December 2023.

Interviews are due to be held on the 15th January 2023.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.

We welcome applications from the Armed Forces.


This advert closes on Sunday 17 Dec 2023

Who we are:

• We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
• Competing against the biggest tech companies
• Inventor of the InRead Video
• Partner with the biggest media agencies and brands
• Global partnerships with premium publishers

Role Overview:

We are looking for an accomplished Associate Director of Customer Experience (CX), based in Singapore, to lead and elevate our South East Asia CX team. This role requires an individual who is eager to learn, open-minded and methodical. You enjoy people management and building teams that are collaborative, efficient and effective. You will take overall stewardship of the SEA CX team and you will be instrumental in establishing and overseeing processes & service levels. Your ability to work in a fast-paced environment and to provide solutions to the problems brought to your attention will be critical in achieving the team’s goals.

Responsibilities:

Campaign Execution:

• Self-Serve and Managed Service campaigns management
  • Be the lead point of contact for our most strategic client communication post-sale.
  • Lead preparation for campaign activation through clear and concise communication efforts with clients.
  • Oversee & improve post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
  • Analyze performance data to highlight key trends.
  • Plan and execute multiple incremental revenue prospecting plans each quarter
  • Oversee campaign pacing, performance, and make optimizations to achieve the client KPI
  • Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
  • Plan and execute the end of campaign report / quarter business review presentation for Key Strategic clients
  • Assist in checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  • Being a point of escalation for troubleshooting issues of campaigns delivered in SEA

Team Management:

• People Management
  • Responsible for the growth and development of 7-10 two direct reports based in SEA.
  • Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritization and client communication strategies
  • Conduct weekly meetings with the CX team to share product updates, global work methodologies, and address team concerns.
  • Report to the Managing Director of SEA and provide feedback, address challenges, and suggest improvements.
• Thought Leadership:
  • Build strong relationships with internal stakeholders such as Sales, Strategic Account, Publisher, Studio, Enterprise, and Business Development teams.
  • Within 3 months, to develop a deep understanding of processes and become a go-to person for operational knowledge and best practices.
  • Within 6 months, to collaborate on business strategy initiatives with the Strategic Account Lead, Head of Sales, Enterprise Director, Publisher Director and others within the business, contributing to the future direction of the business.
  • Facilitate internal team development through consistent and thorough knowledge-sharing exercises.

Requirements:

• 8-10 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
• 2-3 years of managerial experience with a team of 3-5 direct reports.
• Proven experience working with stakeholders across multiple markets in SouthEast Asia.
• Extensive knowledge of the digital media industry, with a passion for staying abreast of industry trends such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc.
• Exceptional time management skills and a commitment to maintaining high-quality standards.
• Track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Proficient in navigating tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.).
• Strong written and verbal communication skills in English, plus proficiency in an additional SEA language.
• Collaborative team player with a keen understanding of diverse perspectives.

Join us and be a key player in shaping the future of digital advertising in the dynamic landscape of South East Asia!

Benefits at Teads

• Competitive Salary Packages
• Quarterly Bonus on KPI achievements
• Generous Time Off Policy
• Training & Upskilling Programmes
• Flexible Hours

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

Daily Operations

• Operate and run day to day AV and VC system for virtual and physical events
• Plan and manage schedule for multiple Teams/ VC meeting to ensure setup and tests are done
• Responsible in ensuring AV and VC system are in good working condition by conducting predictive and preventive maintenance
• Providing Level 1 support on fault rectification works
• Produce monthly report of the maintenance checks for filing and checking
• Working closely with Facilities Management team on operation.
• Attending to maintenance service requests
• Maintain an asset inventory with proper labelling as well as problem and incident reports
• Coordinate and supervise the rectification of AV and VC defects, maintenance, replacement and upgrading works
• Monitor and attend to maintenance service requests

Who we are looking for

• Technicians/ Operational Executive shall have at least 1 year experiences in audio visual (AV) equipment operations and maintenance
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams and Polycom system
• Positive working attitude
• Able to handle stress and multitasking
• Good team player

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that help Microsoft customers successfully realize their business outcomes.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

As the Cloud Solution Architect (CSA) Leader for Modern Work in ASEAN, you will direct and guide a high-performing team (and an extended V-team of Cloud Solution Architects) to help customers achieve business value from their Microsoft investments by focusing on areas such as technical excellence, governance, operations, adoption, and more.

The leader is responsible for the end-to-end customer success for enterprise customers consuming our Azure-based solutions, leading the CSA teams through relevant deal phases while managing critical partnership with internal and external stakeholders to ensure our customers experience is streamlined and accelerated. The role is responsible for ensuring that the in-country teams are driving customer satisfaction, and enabling our customers to accelerate their use of solutions based on Microsoft Modern Work offerings.

Responsibilities

Organisational Leadership

• Drive a culture across the technical community of Cloud Solution Architects in both direct reporting and indirect reporting lines.
• Operational excellence: Proven ability to drive complex, multi-disciplinary processes, meeting metrics, and communicating KPIs. Experience driving business change management and/ or technical adoption required​.
• Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
• Model and promote a culture of continuous learning, knowledge sharing and community engagement, driving technical readiness, up-skilling, and innovation within your team.
• Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.

Customer Centricity​

• Create and nurture strategic relationships with key customer stakeholders, often as part of a steering committee, to ensure delivery value is on track and major issues are being anticipated, identified, and managed.
• Guide team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption. Coach team to identify pipeline opportunities, be accountable for milestones, and ensure committed milestones are completed to deliver growth in their customer portfolio. Coach team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. Coach team to deliver and articulate customer value, drive business growth, maximize customer retention and minimize customer churn.
• Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success.
• Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization.
• Engage in technical strategy, innovation, and customer experience discussions with customer CxOs/Senior Leaders at the appropriate technical depth.

Business Impact​

• Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio, and drives expansion of our Solutions and Support business. ​
• Create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, consumption, and usage aspects of your practice.
• Anticipate, identify, and mitigate blockers to Customer success goals and partners with internal and external stakeholders to accelerate Customer value realization and Customer satisfaction.​
• Manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.

Technology Leadership

• Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction with relevance to Microsoft's competition.
• Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required​
• Experience in negotiating and managing with diverse senior stakeholders in a cross-functional team
• Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
• Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consultingOR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  OR equivalent experience.
  
• 8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.
• 8+ years experience working in a customer-facing role (e.g., internal and/or external).
• 8+ years experience leading technical projects, teams, or functions.
• Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
• Insightful listening: Ask insightful questions to understand the customer needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.
• Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.
• Optimization: guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.
• Collaboration: across Microsoft, customer, and partner teams to achieve customer objectives.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Daily Operations

• Operate and run day to day AV and VC system for virtual and physical events
• Plan and manage schedule for multiple Teams/ VC meeting to ensure setup and tests are done
• Responsible in ensuring AV and VC system are in good working condition by conducting predictive and preventive maintenance
• Providing Level 1 support on fault rectification works
• Produce monthly report of the maintenance checks for filing and checking
• Working closely with Facilities Management team on operation.
• Attending to maintenance service requests
• Maintain an asset inventory with proper labelling as well as problem and incident reports
• Coordinate and supervise the rectification of AV and VC defects, maintenance, replacement and upgrading works
• Monitor and attend to maintenance service requests

Who we are looking for

• Technicians/ Operational Executive shall have at least 1 year experiences in audio visual (AV) equipment operations and maintenance
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams and Polycom system
• Positive working attitude
• Able to handle stress and multitasking
• Good team player

Job Responsibilities:

• Responsible for L1/L2 technology support including troubleshooting of Digital Signage/LCD/LED Software, Network issues and Client platform relation problems, including PC, Printers and Peripherals
• System configuration, Testing & Commissioning of Integrated Audio Visual and Videoconferencing solution.
• Conduct end user trainings to end users on how to use the Solution(s) implemented.
• Handle incoming calls from end user for LED/LCD matters.
• Work closely with various IT resolver group to resolve customer software issues
• Daily IT Support for customer ( onsite and offsite )
• Maintenance and upgrading of current system
• Hardware and Software evaluation with testing
• Other duties/ad hoc tasks as assigned
• Training will be provided

Job Requirements:

• Min. higher nitec/o level in any discipline;
• Min with at least 1 years' experience in IT or Audio Visual industry;
• Candidates with in Audio Visual / IT Solutions will be value added advantage.
• Candidates with experience in dealing with building and construction industry will be value added advantage.
• Team player who can work in fast paced environment.
• Organise, detailed-oriented and hard working
• Fluency in written and spoken English and Mandarin
• Candidates need to liaise with China supplier with writing or spoken in MANDARIN.
• Proficiency in Microsoft Office

Compensation

• Working Hours : Monday to Friday from 9am to 6pm
• Medical Benefits
• AWS
• Mobile & Transport Allowances

Responsibility for the strategic and operational management of Forensic and Offender Healthcare services, ensuring performance and financial targets are met. As a member of the Executive team, contributing to the attainment of strategic goals and overall management of Trust business. Work with NHS and independent sector partners to ensure delivery of Lead Provider responsibilities within the South London Partnership adult secure care provider collaborative The delivery of effective health services to people in secure settings and receiving specialist care in the community through the effective management and development of resources. The development and delivery of new integrated pathways of care with other trust services and external organisations within the local health economy. The budget is c. £100 million with 1210 staff, including nursing, medical, therapies, and staff in management and support roles. Can you help Oxleas continue to strive for equity for both its staff and those who use its services? Do you have the flexibility and openness of mind to work with colleagues in your services and in the Executive team to develop innovative approaches to improving patient health? Are you passionate about the cultural and socioeconomic diversity of our local communities and how we can improve outcomes? Can you be an advocate within the NHS and the wider clinical world for the innovations that you and our staff develop at Oxleas? You will have led the delivery of health or social care within one or more complex organisations and have the vision and drive to bring about system-level change. Can you bring us, through your personal life experience or professional skills, insights that will enhance our ability to make a significant difference to the experience at work of our diverse staff and to the treatment of patients? We are keen to encourage applications from the widest variety of people. We welcome applications from all people, including those from a global majority background, those who live with a disability (visible or not) and those who identify as LGBTQ+. This is a highly rewarding role for someone who cares passionately about delivering the best possible healthcare.

Service Director – Forensic Mental Health & Offender Healthcare

Due to the retirement of the current service director next April, a fantastic opportunity has arisen to lead our Forensic and Offender Healthcare Services Directorate. The post holder will be responsible for the safe delivery of highly effective mental and physical health services for these service user groups. You will be responsible for a budget of £104 million and 1210 staff, including nursing, medical, psychological therapies, allied health professionals and staff in management and support roles, as well as being responsible for a number of sub-contracts.

You will be an excellent, compassionate leader who will be passionate about ensuring that our Oxleas values – We’re Kind, We’re Fair, We Listen and We Care – can be felt throughout the forensics and offender healthcare services. You will be a key part of the Trust Executive and you will lead on ensuring that colleagues in your services across a wide geographical area, feel a strong sense of being part of the Oxleas family.

We believe that the variety and diversity of personal experience and the combination of different backgrounds in our Executive team is as important to understanding and delivering quality to patients as our clinical and professional qualifications. W are interested in where your understanding of the importance of diversity comes from and how you will use this to contribute to both the Executive and the Directorate team that you manage.
We are passionate about partnership. A central part of your role will involve joint working with our service users and their families, and with our external partners, particularly NHSE/I, our partners within the South London Mental Health Partnership (SLP), third sector partners and colleagues within HM Prison Service.


Our work with the South London and Maudsley Mental Health Trust and South-West London & St George’s Mental Trust as the South London Mental Health Partnership is well established. An Adult Secure Provider Collaborative with Oxleas as the lead provider has been in place since October 2020. You will work closely with partners as the Lead Operational Director with responsibility for the day-to-day management of the SLP Programme, including patient care, workforce, and finance. This will involve close liaison with Service Directors / Leads in the sovereign trusts and the commissioning hub.

The Offender Healthcare portfolio in Oxleas has seen considerable recent expansion, with the incorporation of services in Kent in 2021 and in the South-West of England in 2022. The priority is now to consolidate these services and ensure consistency of quality in service delivery and ensure that staff throughout the directorate feel part of the Oxleas family.

As a key member of the Trust Executive, you will play an important role in shaping the future for our patients and in continuing to make it one of the best places to work for our staff.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Responsibility for the strategic and operational management of Forensic and Offender Healthcare services, ensuring performance and financial targets are met.

As a member of the Executive team, contributing to the attainment of strategic goals and overall management of Trust business.

Work with NHS and independent sector partners to ensure delivery of Lead Provider responsibilities within the South London Partnership adult secure care provider collaborative

The delivery of effective health services to people in secure settings and receiving specialist care in the community through the effective management and development of resources.

The development and delivery of new integrated pathways of care with other trust services and external organisations within the local health economy.

The budget is c. £100 million with 1210 staff, including nursing, medical, therapies, and staff in management and support roles.
Can you help Oxleas continue to strive for equity for both its staff and those who use its services? Do you have the flexibility and openness of mind to work with colleagues in your services and in the Executive team to develop innovative approaches to improving patient health? Are you passionate about the cultural and socioeconomic diversity of our local communities and how we can improve outcomes? Can you be an advocate within the NHS and the wider clinical world for the innovations that you and our staff develop at Oxleas?


You will have led the delivery of health or social care within one or more complex organisations and have the vision and drive to bring about system-level change. Can you bring us, through your personal life experience or professional skills, insights that will enhance our ability to make a significant difference to the experience at work of our diverse staff and to the treatment of patients?

We are keen to encourage applications from the widest variety of people. We welcome applications from all people, including those from a global majority background, those who live with a disability (visible or not) and those who identify as LGBTQ+.
This is a highly rewarding role for someone who cares passionately about delivering the best possible healthcare.



This advert closes on Thursday 14 Dec 2023

Proud member of the Disability Confident employer scheme

Job purpose To provide visionary, inspirational and strategic leadership across all areas of responsibility, driving the Care Services development in line with organisational, local and national policy objectives to ensure St Michaels delivers high quality care. Responsibility Areas Strategy Develop, execute and oversee the long-term Care Strategy to achieve sustainable and affordable patient focused services in line with local needs and national legislation. Lead substantial programmes of work, identifying resources and restraints, overseeing timely implementation of project objectives and adjusting plans accordingly to ensure quality improvement is embedded into the organisation. Lead the establishment and management of a framework for planning, budgeting, KPIs and target setting, monitoring of progress, and financial control of all activities to evaluate performance, identify areas for development and improvement while maximising effectiveness and exceeding targets. Lead and participate in service reviews; support the modernisation of roles and the redesign of services to meet the commissioning needs for Specialist Palliative Care within the charity's area of operation. Lead and foster collaborative relationships with other health and social care services. Contribute, as a member of the Strategic Management Team, to the overall direction and development of the Hospice and its activities. Contribute to the organisations community engagement agenda. Leadership Provide dynamic, inspirational and visible leadership for Care Services ensuring the needs of patients and their families are at the heart of everything that we do. Empower and encourage staff and volunteers to develop as individual practitioners and team members within a supportive and progressive culture by developing innovative opportunities for their professional development. Facilitate a common and shared understanding of the Organisational Vision throughout the Hospice. Shape the care culture within the organisation, promoting harmonious and effective working relationships and communication with colleagues at all levels throughout the Hospice and externally. Act as a point of expert care reference and leadership for the Board of Trustees, the Strategic Management Team and other departments across the organisation. Support the Registered Managers to ensure ongoing preparations and readiness for CQC inspections. Represent St Michaels Hospice externally as a senior leader and clinician, ensuring the reputation of the Hospice is maintained and enhanced by using high levels of influencing and negotiating skills. Ensure St Michaels Care Services are represented and heard at the highest levels within end of life and palliative care agenda. Attend St Michaels Hospice events in supporting or promotional roles as required acting as an ambassador for the hospice always. Risk, quality, and compliance management To be continuously cognisant of the risk associated with the work of the Directorate and be proactive in demonstrating and implementing positive risk management strategies. To be responsible for implementing, monitoring and reviewing systems and processes that ensure St Michaels complies with professional codes of Practice and meets the requirements of the Care Quality Commission and Commissioners. Overall responsibility for effective operation of the EMIS Patient Database in line with GDPR and relevant Data Sharing Agreements, including reviewing the content on a regular basis, risk assessment of issues relating to use of data and resourcing decisions in relation to the production of information from it. To undertake specific duties: Caldicott Guardian Duties: Act as Caldicott Guardian for the Hospice, to ensure that systems are in place to safeguard the confidentiality of patient information in accordance with current legislation. Also, to be responsible for the quality and content of all information provided for patients and relatives. Accountable Officer for Controlled Drugs: Be responsible for implementing, monitoring and reviewing systems and processes that ensure St Michaels complies with the latest Controlled Drugs laws and regulations. Undertake the role of Controlled Drug Accountable Officer (CDAO) and submit Occurrence Reports to the NHS Controlled Drug Accountable Officer as required. Clinical Governance: Be responsible for ensuring Care Managers develop, implement and review appropriate policies, systems and procedures in accordance with best practice and regulatory requirements (Clinical governance, NICE, H&S, etc.) and that care staff and volunteers adhere to them. Support and enable the capture of meaningful user feedback and involvement of users in organisational decisions and service development. Provide information, statistics, reports, audits and evaluations for the SMT, Board of Trustees or sub committees and other partners such as clinical commissioning groups. Ensure care staff engage with clinical audit and continuous improvement. Encourage and ensure the full participation of the department in agreed research. Provide visibility within the clinical areas and be accessible to patients, families, staff and volunteers. Commissioning/Statutory Income/Financial Management Set and monitor department budgets ensuring expenditure stays within agreed levels. Actively participate in general income generation with SMT but take responsibility for procuring statutory and contractual income (NHS, local authority, etc) using high-quality clinical evidence to support these activities. Oversee and review external contracts, grants and service level agreements in line with Hospice policy.

The Director of Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers. This will be achieved by developing a loyal and satisfied customer base, building sustainable and growing revenues, championing our ‘Partner First’ strategy, accelerating our strategic intent and ensuring we provide excellent employee experiences by:

• Management and delivery of a comprehensive P&L against the annual budget and monthly forecasts.
• Delivering the transition to a primarily recurring revenue service model within the respective Region while protecting the integrity of IFS and the Global Customer Services (GCS) organization.
• Advocating global consistency: standard tools, methodologies, processes, and service offerings.
• Working in partnership with matrix functions globally.
• Champion the IFS and Global Customer Services strategy, encouraging the teams’ development and contribution to the same.
• Driving quality and integrity in the performance of the Market Unit GCS team, maximizing recurring, predictable and profitable business for IFS.
• Strengthening our position to scale through trusted relationships with local, regional and global partners.
• Establish strategic relationships across the matrix organization to make certain we deliver incremental value for our customers.

The primary objective of the Director, of Customer Success is to ensure that performance metrics are met while protecting the integrity of our Global Customer Services organization. This means establishing a professional practice that drives quality through predictable outcomes and results for Customers and IFS.

• In collaboration with the Market Unit Sales team and the GCS Services Sales Support team, develop the go-to-market and demand generation strategy and approach for Professional Services, Premium Engagements and Maintenance; jointly pursue and close sales opportunities with a focus on the services components.
• Make certain that we craft services contracts that we can fulfill by offering standard services and solutions, through which we can deliver the agreed outcome.
• Drive standardization and industrialization of the Services delivery model through the enforcement of global service agreements, templates, tools, and other assets.
• Ensure we are achieving high services coverage (attach rate of Maintenance, Premium Engagements, Professional Services) in our pursuit to make every customer an advocate.
• Provide effective leadership to the Market Unit Customer Services team, driving performance, engagement and personal ownership of development and career satisfaction.
• Operate with a high level of transparency and accuracy.
• Serve as the point of escalation regarding any and all Customer services interaction within the Market Unit, taking ownership of the Customer experience and potential impact for the business.

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer results. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. Through prescriptive guidance, you will lead the team responsible for a portfolio of customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased. You will oversee your team's engagement with customers in their portfolio.

• Work with leadership to establish goals
• Identify new projects to undertake to guide goals
• Coach your team members to help them grow their careers
• Lead your team to improve technical health, deployment and adoption activities for their portfolio
• Ensure customer needs are met by confirming alerts are addressed and roadblocks are removed
• Manage the portfolio of accounts, hitting your goals and driving overall customer success
• Assign out activities to other team members to achieve outcomes and address customer needs
• Improve development of new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Reduce number of escalated customers
• Improve best practice development and guide junior team members

about the company
A global manufacturer in providing scientific research services with a diverse portfolio of products.

about the job
As the Service Director, you will be required to,

• Tasked with devising and executing strategies, as well as a multi-year roadmap, to elevate support services for the company into a world-class operation, focusing on customer loyalty, service quality, and operational efficiency.
• Oversee the Service Escalation procedure to promptly identify and resolve field problems. Collaborate with product line management to pinpoint trends and quality issues, aiming to reduce both the total number of events and response times.
• Collaborates with Strategic Account Managers and/or sales teams to explore specific service opportunities, gaining insights into individual client strategies, business requirements, and internal obstacles or considerations for implementing enterprise services solutions, with the aim of driving growth.
• Take proactive measures to advance the development of the skills matrix, product competencies, and product certification for both Service Engineers and support staff.
• Sustains a comprehensive comprehension of the strengths and delivery operations within the entire Enterprise Services portfolio. This knowledge enables the customization of integrated solutions that demonstrate distinct value to both the customer and the market.
• Management of dealers and distributors is conducted to enhance visibility and performance, ultimately contributing to overall end customer satisfaction.

skills and experience required
To be successful in this role, you must possess a Bachelor's Degree in Sciences, Business, or other related fields.

• Demonstrates effective interpersonal, oral, and written communication skills, showcasing a proven ability to make substantial contributions to the business team. Additionally, provides sound independent advice on commercial matters.
• Experience in managing P&L for service business.
• Extensive travel to various regional site will be required (50%).

To apply online please use the 'apply' function, Do note that only shortlisted candidates will be notified.

(EA: 94C3609/R22104572)

Hi

We are looking for a well-spoken Telesales Executives to be responsible for soliciting sales over the Phone. The telesales executive’s responsibilities include contacting potential customers, reading from a prescribed script, focusing on generating leads and transfer to Floor Managers, and documenting customer information, purchases, and reactions. The idea is to generate a qualified Lead through Telesales and Tele-calling.

A successful telesales representative has excellent communication skills as well as sales ability. You should be meticulous in keeping records, and able to handle all aspects of making a sale.

Telesales Executive Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers’ needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers’ questions on the products.
• Meeting sales quotas.

Telesales Executive Requirements:

• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem solving skills.
• The ability to handle rejection and stress in soliciting customers.

This Role is for USA Shift 8.00 PM – 5.00 AM IST. This is B2B Calling.

• Night Shift Allowance
• Excellent Perks and Incentives
• B2B Sales Experience will be an Added Advantage
• 5 days working(Saturday & Sunday fixed off)

Reach Out to Us

Join our team and be part of exciting projects where your expertise will make a significant impact!

E-mail: sudakshina.hr@codedesignclub.com

Call us:Sudakshina Mitra (HR Executive)

Contact No: 9674491369

Address: Ambuja Ecostation Business Tower, 16th Floor, Suite – 1602, Plot, 07, Street Number 9, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

Landmark: Salt Lake 215A Bus Stand | Salt Lake Phillips More

Note: Only shortlisted candidates will be contacted for further evaluation.

Fluent in English, ok with night shift

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred