Total 102 Full-time Support Analyst job vacancies in Kuala Lumpur

Responsibilities for Support Engineer: 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

What you will be doing:

- Reconciling lists of deposits, withdrawals and other daily accounting activities

- SLA-critical deliveries requiring accuracy

- Providing daily support to the stakeholders

- Liaising with Risk & Compliance Department.

- Mitigating financial/reputation risk by ensuring compliance with regulatory requirements

- Escalating and solving queries by stakeholders

- All other tasks, as assigned by department head.

What you will need:

- Mandarin-English Bilingual a MUST

- Reliable

- Strong analytical & problem-solving skills

- Proficiency in Microsoft Excel

- Must be able to work in a team environment

- Able to abide by staggered shifts schedules (rotational), as set by manager

- Required to work on weekends and on Public Holidays (rotational)

- Fresh graduates are welcome to apply

What we can offer you:

- Medical Benefit

- Optical Benefit

- Life Insurance

- Gym/Fitness Subsidy

- Travel Allowance

- Meal Allowance

- Staff Referral Bonus Program

- Work From Anywhere Policy (T&C applies)

- Hybrid Working (4-days office + 1-day Work From Home)

- Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)

Country

Job Family

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

As a production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expertise in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

What are we ideally looking for in a successful candidate?

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us? 

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by Sunday 31st March 2024.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Country

Job Family

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Accounting Office:

Analyst, Accounting Operations

What can you expect?

• Be a part of a regional accounting operation team
• Elevate your accounting knowledge through with our fellow chartered accountants
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Career Development and Training Opportunities
• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Assist in day to day accounting functions and processes as well as reporting of financial information
• Prepares journal and approves offshore journal entries, consolidated statements and client carrier reconciliations
• Investigate and resolve customer accounts/Insurers/Reinsurers issues and attend to queries raised by Country Finance, Broker or Underwriters
• Perform insurer /customer statement reconciliation and follow-up to clear un-identified/un-reconciled items
• Analyzes, maintains and reconciles the general ledger accounts, balance sheet accounts and administrative systems.
• Ensure timely and accurate month end close.
• Preparation of monthly, quarterly and annual management reports.  Duties may also include the preparation of required regulatory reporting
• Preparation of Balance Sheet Reconciliation (including bank and Interoffice) on a timely basis as well as resolve reconciling and unreconciling items on a timely basis.
• Adheres to the accounting principles and practices and regulatory environment and ensures these principles and practices are applied in the daily work.
• Responds to ad hoc requests for financial information as well as operational analysis using various reporting tools as consistent with a global business leader

What you need to have:

• Degree in Accountancy or equivalent
• Minimum 1 years of experience in General Ledger/ Accounts Payable / Accounts Receivables transactions in a Shared Service or Insurance environment
• Strong Microsoft Excel Proficiency
• Fresh Graduates and Professionally Qualified Accountants are encouraged to apply
• Good command of English in both spoken and written

What makes you stand out:

• Good communication and interpersonal skills
• Willing to learn and take on new challenges
• Being team oriented

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. 

Role Description

Production Support Manager provides direct line management for a team that undertakes application support for FNZ business.

Acting as the guardian of Production, the Production Support Manager works with internal stakeholders to champion quality change and takes ownership of outcomes to improve team effectiveness, operational efficiency, and an excellent client experience.

Team Responsibilities

The team are responsible for:

• Application Support – ensure that the application is working correctly as deployed.
• Incident & Problem Management – analysis, investigation, diagnosis, and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all change.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

Specific Role Responsibilities

• Manages individuals and groups including allocation of responsibilities and/or packages of work to and ensure agreed service levels are met.
• Sets performance targets, and monitors progress against agreed quality and performance criteria to provide input into formal performance management processes.
• Provides effective feedback throughout the performance management cycle, to improve overall team performance.
• Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.
• Determines the risks associated with audit findings and non-compliance and proposes corrective actions.
• Evaluates risks to the integrity of the service inherent in proposed implementations and provides advice and guidance to internal stakeholders.
• Reviews the effectiveness of change implementation, suggests improvement to organizational procedures governing change management.
• Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective.
• Establishes and maintains operational methods, processes and procedures and reviews them regularly for effectiveness and efficiency.
• Manages application enhancements to improve business performance.
• Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Performance Assessment

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

KPI reporting – performance against team KPIs and individual KPIs as agreed.

Experience / Attributes Required

• Degree preferable in either Commerce/IT or a related field; or equivalent.
• Interest / familiarity with financial markets and products preferred.
• Demonstrated experience in providing an excellent service experience for our clients.
• Demonstrable ability to provide leadership to improve overall team performance.
• Proven track record in building and managing relationships with senior internal and external stakeholders.
• Superior analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Excellent communication skills, confident in dealing with internal and external clients.

• Able to take initiative and lead change to improve effectiveness.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Excellent organizational, administration and time management skills.
• Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us? 

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by Sunday 31st March 2024.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

As Production Support Lead, you will be the go-to person for our client. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves managing the workflow, ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.

The responsibilities will include:  

• Analyse incidents, recommends solutions, and contributes to service improvement.
• Ensure that all requests, incidents and problems are dealt with according to set standards and procedures.
• Direct daily operations, allocate resources, and plan to meet service levels.
• Proactively address system and service problems, ensuring timely resolution actions.
• Facilitate development of documented problem solutions and corrective actions.
• Educate and train internal and external application users.
• Guide team members, monitor progress, and prioritize quality improvement.
• Initiate process improvements aligned with business objectives and audits.
• Drive enhancements aligning with procedural, regulatory, and security requirements.
• Draft and maintain meticulous documentation for application support procedures.
• Contribute to audits and reviews, collecting evidence for process evaluation.
• Undertake diverse projects and tasks to ensure smooth production operations.

What are we ideally looking for in a successful candidate? 

• Degree preferable in either Commerce/IT or a related field; or equivalent.
• Intermediate SQL skills.
• Independent, self-directing and delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Good communication skills, confident in dealing with internal and external clients. Passionate about providing an excellent service experience for our clients.
• Demonstrable ability to provide leadership and direction in incident management, to effectively prioritize and execute tasks in a high-pressure environment.
• Builds relationships with senior internal and external stakeholders.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us? 

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by Sunday 31st March 2024.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Senior Analyst - Project Management Operations (Supporting Hong Kong)

What can you expect?

• Be a part of a regional operational shared service center
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Career Development and Training Opportunities
• Explore opportunities to work on regional and global projects
• Conducive Smart Office work environment

We will count on you to:

• Provide day to day operation support to our internal stakeholders, including: Operations and Technology, Finance, Sales and Distributions, LCPA etc.
• Interface with both business terms and functional teams to execute both BAU and change initiatives, including working with Marsh IT team on driving technology implementation and adoption.
• Perform data maintenance to ensure data properly setup in Marsh systems and conduct periodic review to improve data quality.
• Partner with the KL Shared Service Center to implement potential scope expansion in the center.
• Work with Marsh IT team to facilitate technology upgrade or digital innovation opportunities.
• Liaise with business in requirement gathering and change management.
• Co-ordinate cross-functional (e.g. Finance, LCPA, Sales and Distributions) input and resolution of issues related to projects or initiatives.
• Provide user training to different stakeholders to ensure smooth rollout of new technologies.

What you need to have:

• A Degree holder in any field
• Minimum 3 years of experience in project management, preferable in financial industry.
• Ability to understand, speak Cantonese and read write Chinese is highly preferred.
• Proficiency in Microsoft Word / Excel / PowerPoint.

What makes you stand out:

• Experience supporting shared service operation
• Ability to build strong relationships and build rapport with stakeholders, including but not limited to: Sales and Distribution, Legal and Compliance, and clients.
• Self-starter, resourceful with the ability to bring solutions and ideas to the company.
• Good project management and highly organized – excellent planning, analysis and problem solving skills.

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. 

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

• Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Hybrid workplace model 

What is in it for you?

• Provide high quality support to the Operations business across the Pacific Region.
• IT related training opportunities

We will count on you to:

• Rendering Level 2 support of APAC Insurance Solutions for our clients adhering to the INC/SR/CQR processes.
• Responsible for the configuration and maintenance of the applications
• Communicating effectively with business stakeholders, vendor and internal technical teams for issue resolutions.
• Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool
• Investigates and diagnoses incidents and identifies misrouted tickets and re-assigns them appropriately
• Reviews all open, in-work, and pending incidents within ticket handling SLAs
• Provides incident resolution and recovery
• Managing and co-ordinating escalations to other AMS teams and Major Incident Management teams
• Works closely with Tier 1 team as well as Tier 3 project teams
• Provide support during core hours and on-call support for business critical application during non-core hours

What you need to have:

• At least 4-8 years of relevant experience in product support or in a similar role
• Strong application support experience in insurance domain applications and user issues resolution on Policy/Proposal/Client/Insurers/Billing etc
• Good general knowledge of standard computer software
• Excellent verbal and written communication skills
• Superior customer service skills

​

What makes you stand out:

• Strong customer support, communication and documentation skills
• Able to multi-task, with excellent time management and prioritization skills
• Flexible around working hours – occasional weekends/after-hours work will be required

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support (Full Stack Applications)

What can you expect?

• Be a part of a global operation team
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Responds to incidents within SLA
• communicates and follows up with colleagues on all incidents and requests.
• Escalates incidents and questions to appropriate support groups.
• Uses corporate incident management system to record and track
• Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
• Take ownership of end user incidents providing effective communication and resolution

What you need to have:

• Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
• Excellent technical trouble-shooter
• Must have debugged large applications from full stack perspective
• Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
• Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Api’s, Angular
• Experience supporting Containerized applications

What makes you stand out:

• Strong interpersonal skills in order to work with Technical and Non-Technical personnel
• Good communication and interpersonal skills
• Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
• Being team oriented

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK. 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law