Total 2 Junior Executive Supp Advisor job vacancies in Information Technology category in The United States of America

Job title  Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice) 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

• Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners 
• Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
• Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
• Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
• Maintain high levels of professionalism, customer service, performance and attitude
• Maintain security and procedures set out by the company
• Engaging with the overall communications team to provide support and assist with advanced technical support issues
• Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring: 

• Experience in a technical support focused role via phone and email is a must
• Knowledge of Databases and SQL (desirable but not required)
• Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
• Previous experience supporting an API / SaaS company (desirable but not required)

What you’ll get: 

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme (unlimited)
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you! 

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

careers@wonde.com

Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for it's employees? Mott MacDonald is a global consultancy whose people do exactly that.

Mott MacDonald has a strong track record of delivering commissions for a variety of large public sector clients in health who really value the technical support from our advisors to navigate their projects. Our clients are delivering large programmes of transformation, innovation and efficiency and require an organisation with core skills and attributes aligned to this.

As an Assistant Technical Advisor the role will involve engagement with some of our key clients, requiring strong communication skills and both written and verbal. You will receive great support from the wider team as we are committed to the training and development of our staff.

You will support senior staff to:

• Develop and successfully deliver stakeholder engagement plans specific to client outcomes
• Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries. Ensure all stakeholders are identified and engaged with
• Work collaboratively with other members of the project team, and liaise with the PMO.
• Provide briefings and support to technical teams for meetings with stakeholders
• Arrange and attend stakeholder meetings with technical team members and ensure feedback of stakeholder responses and requests to technical teams are responded to within agreed timescales
• Prepare and manage workshops, including developing agendas, project plans, minute taking and production of reports
• Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database
• Attend client-facing meetings, collaborative planning workshops and report to client on progress
• Provide input into weekly/monthly reports for PMO and Project Board
• Attend Stakeholder Engagement Working Group and expedite actions arising
• Development of client engagement plans as part of and contributing to early account management

This represents a very real opportunity to work with a leading consultancy, achieve your ambitions and develop your career alongside the best in the industry.

About the team

The health sector Technical Advisory team within BNC delivers projects and services ranging in scale and complexity through the technical disciplines of programme and project management, engineering, infrastructure finance, management consulting, advisory services, digital consulting, and healthcare management.

Mott MacDonald has a dedicated health sector team and is expecting significant growth in visible pipeline and our resulting market share in the coming years and is targeting health opportunities across the UK. To achieve this growth, we need to continue to attract and develop the best talent in the industry, diverse minds and those able to see solutions which are best for our clients and communities.

The team are already commissioned to work on the New Hospital Programme for DHSC, and a number of large NHS trusts. The team are also currently advising NHS E & I on a range of estate wide issues.

The successful Assistant Technical Advisor will ideally have:

• A degree qualification or have either a technical and/or stakeholder management background with proven experience in a similar role.
• Have excellent organisation skills, a drive to get things done, and strong communication skills.
• You will be self-motivated and able to work both independently as well as within a larger multi-disciplinary team.
• Be willing to obtain, or on route to obtain, a professional qualification with an appropriate body or have recently attained a professional registration.
• Have significant experience of managing engagement with stakeholders and statutory bodies on major high profile public sector projects
• You will have an appreciation of the built environment
• Experience in developing and successfully implementing stakeholder engagement plans
• A clear understanding of issues pertaining to project development and relevant process for gateway approvals, authorisations etc.
• Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly and use personal initiative
• Good interpersonal and networking skills, highly articulate team player.

If you meet 80% or more of what we're looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn't know we need.

Proud member of the Disability Confident employer scheme