Total 103 Stakeholder Management Manager job vacancies in Kuala Lumpur

We are looking for an experienced Country Manager Malaysia & Singapore to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities:

• Daily team management to achieve planned financial results of the division;
• Monitoring and analysis of staff KPI results;
• Organization of search for and signing up of new business partners, as well as developing current partners and holding negotiations with them;
• Helping the team to manage key partners;
• Hiring and training staff;
• Involvement in designing and implementing the division’s marketing plan;
• Market research, analysis and forecasting.

Key Qualifications:

• Successful experience of managing a team (sales managers or account managers) of at least three years;
• Professional experience in the travel industry, networking with the travel industry, i.e. travel agencies, tour operators, OTAs (Online Travel Agencies) is required;
• An understanding of tourism and the main online booking systems;
• Excellent communication skills;
• Strong organizational and management skills;
• An ability to quickly grasp the features of new markets;
• English and Mandarin/Malay speaker.

We Offer You:

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Remote work format and a flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

MAIN DUTIES AND RESPONSIBILITIES:  

• Builds business by identifying and selling prospects; maintaining relationships with corporate clients across
• Identifies business opportunities in Corporate & MICE segment by identifying prospects and evaluating their position in the industry; researching and analyzing sales options;
• Maintain an up to date account and contact database and special client needs in order to understand better the requirements of the clients;
• Pro-actively seeks knowledge of industry developments and use it to enhance the skill set;
• Prepare and deliver appropriate presentations on products and services;
• Participate on behalf of the company in exhibitions or conferences;
• Negotiate/close deals and handle complaints or objections

ESSENTIAL FUNCTIONS:                            

• Effective communication skills
• Being courteous, professional and persistent
• Strong negotiation and consultative sales skills
• Good time-management skills
• Hands on experience with sales tools such as CRM software
• Good problem-solving skills
• Working with business groups and events

Responsibilities :

• Responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to potential and new customers across products and revenue streams within a business unit.
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Maintain regular communications among team to monitor customer pipeline, tracking against revenue targets, confirming status of re-bookings and escalation of issues
• Deliver assigned Sales campaigns, against accounts, products and revenue target
• Development of brand and industry specific knowledge, including competitor events
• Collaboration with event and marketing teams to develop attraction campaigns
• Liaise with the Event Manager and Sales Operations with regards to available spots on the floor plan
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage sales information and customer requirements (via Salesforce) to the Sales Operations and Event teams
• Support Finance in overdue payment collection, resolving bad debt customers and facilitating consistent commission payment process for agents with regular pay runs
• Perform additional responsibilities as assigned.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

You will partner the principal(s) to develop the business strategies, objectives and targets for your respective brands in the region. You will drive the brand awareness, expansion and penetration strategies to strengthen the position of the business in the market.

• Strategize, plan, manage and execute all marketing plans and activities to meet the goals and objectives of the brand/s and the company.

• Ongoing review and evaluation of brand/s business performance to ensure achievement of monthly and annual sales targets and to uphold the positioning/ranking of the brands in its distribution.
• Effectively communicate the unique selling propositions of the brands in all brand communications strategies to build brand desire and that will resonate with target markets. Innovate and spearhead creative marketing activities and initiate suitable co-marketing tie-ups to create more business opportunities for the brands
• Organize and plan all product launches, activities or events and prepare the relevant marketing tools and mechanics - to be in line with the brand image and strategy, as well as to achieve set sales targets.
• Manage and liaise with Editors/Beauty Editors, contractors and partners on the planning and execution of all communication and promotional campaigns.
• Create and ensure consistent and impactful visual merchandising displays at all brand point of sales i.e. department stores and all other appointed retailers

• Responsible for the overall P&L of the brand/s up to Product Contribution and relevant KPIs encompassing effective management of stock holding and set A&P budget.
• Compile and review competitors’ marketing activities periodically, as well as ongoing collection of market data, trends and information, for analysis of the brand/s competitive performance and decision making.
• Create and maintain strong working relationships with the principals of the brand/s and the retail stores management, representing the company in business negotiations and tie-ups
• Lead, coach and guide direct reports to develop strong brand knowledge, marketing and business capabilities and inculcate team working spirit.
• Initiate and coordinate ad-hoc corporate assignments, where required.

Key Success Factors:

• Net Turnover total brand/brand group in alignment with the company and principal
• Mix of channel in alignment
• Retail sales mix and growth in alignment according with or without launches
• Effective A&P

• Product Contribution level in alignment
• 5% (of Net Sales target) generated in PR value
• Inventory & forecast level in alignment

Requirements:

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
• Have at least three (3) years of distribution / brand management experience, preferably in luxury consumer goods / FMCG / Beauty industry in product management and / or product marketing experience.
• Have experience analyzing and reporting on marketing activities, in particular analyzing ROI from campaigns and lead nurturing.
• Have a good interpersonal, verbal and written communication skill to drive tasks to completion.
• Are positive and professional attitude and ability to thrive in a fast paced, growing business.

• Have experience with Ms. Excel required, familiarity with CSV files.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

 

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Empowering, fun and vibrant culture to grow professionally
• Strong learning ground for your career and opportunity to work with globally renowned brands
• Complimentary Goods and Flexi Benefits

Role Summary

We are looking for a qualified Account Manager. Job Requirements: Malaysians or individuals with relevant residence status. Candidates with 1 year of sales experience preferred – SME sales experience will be an added advantage. Fresh graduates with diploma / degrees are also encouraged to apply. Highly self-motivated, Strong interpersonal and Communication skills. Results oriented, self-driven, persuasive, persistent and resourceful.

 

What you'll bring

The Role of SME Sales Account Manager is crucial for Experian because it focuses on engaging with small and medium -sized enterprises, which form a significant portion of the market. SME Sales professionals can drive revenue growth by tailoring Experian's product and service to meet the unique need of these businesses. they also play a vital role in building and maintaining relationships with the clients, enhancing brand reputation and identifying opportunities for innovation and expansion with SME sector. Ultimately their impact lies in driving revenue, fostering customer loyalty and contributing to Experian's overall growth and success in serving the SME market.

 

Key Responsibilities

• The role Account Manager offers an exciting opportunity to promote the use of Experian proprietary risk management solutions amongst business users. The role focuses on customer acquisition and exposes you to business owners and entrepreneurs across a wide range of industry sectors. Ample training and guidance will be given to hone your client engagement and selling skills.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

5 - 10%

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A DAY IN A LIFE

• As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
• Research and analysis on industry benchmarks to identify market leaders, best practises and identify how this could be applied to improve Teleport’s Business lines;
• Research and analysis on macro and microeconomics factors that is impacting the industry and understanding how this can significantly impact Teleport’s goals and objectives;
• Having a deep understanding of the key levers of the business lines and applying market and industry factors that will “move the needle” and impact Teleports objectives and financials;
• Work closely with business and enabler leaders, to understand how operations impacts the business and ensure business and operations team are aligned with our long term goal and objective;
• Collaborating with cross-functional departments independently (all departments including operations) to identify gaps in the business and providing solutions “looking at the bigger picture” (taking into consideration long-term goals and objectives);
• Monitoring profitability of all entities under Teleport Group to ensure revenue and profits are maximised with cost contained;
• Making key decisions around how capital or working capital (internally generated through EBITDA or external funding) are redeployed into the business. Balancing between growth, scale and profitability;
• Building, monitoring and constantly reviewing financial models for Teleport Group;
• Building dashboards for FP&A reportings - single source of truth;
• Preparation of monthly reports - key messaging, financial and operational performances (not financial consolidation reports/reporting packages) for external (bankers, investors, etc) and internal stakeholders (Management, Shareholders, Capital A, Airlines);
• Preparation and review of forecasts and budgets
• Manage and align objectives and work closely along the other 2 team members (finance business partners)
• Implement and coordinate ad-hoc finance business initiatives

SKILLS

• These are minimum-requirement skills and a ‘must-have’ for the role:
• Analytical and problem solving skills
• Independently managing multiple stakeholders effectively
• Ability to work under pressure and tight timelines
• Good time management
• Strong team player

QUALIFICATIONS & EXPERIENCE

• At least 6 years experience in the related field (FP&A)
• Quick and resourceful in obtaining market and industry information and applying them to the analyse business impact
• Power BI and or Tableu or anything equivalent
• Worked closely with cross-functional business and enablers teams (business partners)

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

ABOUT US
 

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving.We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE: MYR 9,760 - MYR 12,800

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Develop logistics and transportation plans for Teleport services.
• Follow policies, guidelines, and procedures for quality and cost control.
• Monitor timely execution and delivery of Teleport services.
• Assist and develop policies, procedures, and guidance documents across operational functions.
• Conduct distribution of supplies, maintain inventory records, and analyze requirements to achieve desired outcomes.
• Represent Teleport as the prime technical contact on contracts and projects.
• Collaborate with Teleport departments and third parties to improve logistics and reach desirable outcomes.
• Define and collect relevant indicators and metrics for Teleport operations.
• Analyze performance data to identify strengths and weaknesses, and implement continuous improvement actions.
• Specify infrastructure, facility, and equipment requirements for projects in operations.
• Interact with airline scheduling, network requirements, and regulatory teams for freighter operations.
• Liaise with engineering on maintenance requirements for freighters.

• Experience in the logistics industry
• Strong leadership and exceptional people management skills
• Demonstrated ability to collaborate effectively with cross-functional teams
• Driven by results, with a data-oriented approach to decision making
• Hands-on attitude and a structured, analytical way of working
• Thrives in a lean, fast-paced organization
• Self-motivated and highly goal-oriented
• Comfortable embracing and adapting to new technologies
• Willingness to travel in Southeast Asia
• Technical background in processes and documentation
• Minimum of 7+ years of working experience
• At least 3+ years in a managerial position

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Oversee and assist to manage the Customer Experience team, ensuring efficient and effective daily operations.
• Supervise, guide and monitor the team in delivering a best in class customer experience via our omni-channel support.
• Act as a dependable resource, ready to provide support and fill in for team members on daily operations as required.
• Develop and implement customer engagement and process improvement strategies.
• Collaborate with cross-functional teams to execute strategic projects aimed at enhancing customer experience and achieving business objectives.
• Monitor performance metrics and provide regular reports and insights to manager.
• Demonstrating critical thinking, problem solving and a commitment that is in line with our mission and company values.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

What we are looking for:

• Have at least 3 years of experience in Customer Experience or Customer Success role, preferable in the financial services or fintech industries.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve goals and experience in team’s management.
• Demonstrated ability to execute strategic projects and drive results.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with CRM systems and customer engagement tools is an advantage.
• Prior experience in customer onboarding and AML will be an advantage.
• Self-motivated and capable of working independently as well as collaboratively in a fast-paced environment.
• Adaptable and flexible, with the ability to thrive in a dynamic and evolving organization.

What it is in for you:

• Dynamic and lean team
• Opportunities for learning and growth
• Quarterly team outing & hangout

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are looking for an experienced Senior PR Executive or Assistant PR Manager with a global focus to join our dynamic team. The successful candidate will be responsible for developing and executing strategic public relations initiatives to enhance the company's brand reputation and visibility on a global scale. This role requires strong communication skills, media relations expertise, and a proactive approach to building and maintaining positive relationships with key stakeholders, including media outlets, influencers, and industry partners.

Key Responsibilities:

 

• ·       Develop and implement comprehensive global PR strategies to increase brand awareness and positive media coverage.
• ·       Cultivate and maintain relationships with international media outlets, journalists, bloggers, and influencers to secure editorial coverage and PR opportunities.
• ·       Create compelling press releases, media pitches, and other PR materials to effectively communicate key messages and company news to target audiences.
• ·       Organize and manage press events, product launches, media briefings, and other PR activities to generate media interest and coverage.
• ·       Monitor media coverage and industry trends, conduct media analysis, and prepare reports to evaluate PR effectiveness and identify opportunities for improvement.
• ·       Collaborate with internal teams, including marketing, communications, and product development, to ensure alignment of PR initiatives with overall business objectives.
• ·       Serve as a spokesperson and media liaison for the company, responding to media inquiries, interview requests, and crisis communications as needed.
• ·       Identify and leverage opportunities for thought leadership and executive visibility through speaking engagements, awards, and industry conferences.
• ·       Develop and maintain PR databases, press lists, and contact databases to support PR campaigns and outreach efforts.
• ·       Stay informed about industry developments, competitor activities, and emerging trends in PR and communications to inform PR strategy and tactics.

• ·       Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field.
• ·       Minimum of 4-6 years of experience in public relations, corporate communications, or related roles, preferably with a global focus.
• ·       Proven track record of successfully executing PR campaigns and securing media coverage on a global scale.
• ·       Excellent written and verbal communication skills, with the ability to craft clear, concise, and compelling PR materials.
• ·       Strong media relations skills, with an extensive network of media contacts and experience pitching stories to journalists and influencers.
• ·       Ability to work effectively under pressure, prioritize multiple projects, and meet tight deadlines in a fast-paced environment.
• ·       Strategic thinking and problem-solving abilities, with a results-driven mindset and a focus on achieving measurable PR objectives.
• ·       Flexibility to work across different time zones and accommodate international travel as needed.
• ·       Proficiency in PR software and tools, such as Cision, Meltwater, or PR Newswire, as well as Microsoft Office Suite.
• ·       Experience in crisis communications and reputation management is a plus.

Our client is a leading auditing firm in Malaysia and seeks a highly skilled and motivated Senior Manager to join their Technical, Training and Compliance Department. The successful candidate will play a crucial role in ensuring the firm's adherence to financial reporting and auditing standards, while also contributing to the development and training of their audit teams.

Key Responsibilities:

• Research, interpret, and apply financial reporting and auditing standards to develop technically sound recommendations, guidance notes, and reference documents for internal use
• Plan, manage, and conduct internal training and briefings on financial reporting and auditing requirements, collaborating closely with the firm's Managing Partner and Technical Partner
• Perform research and provide technical consultation on contentious matters and queries raised by regulators such as the Audit Oversight Board (AOB), MIA, and MICPA
• Assist the Technical Partner in providing technical advice and guidance to audit team members, including senior management, on financial reporting and auditing requirements
• Review audit files and financial statements of public listed companies to ensure compliance with financial reporting and auditing requirements

• Membership in MIA or equivalent professional qualifications such as ACCA, CPA Australia, ICAEW, or MICPA
• Minimum of 8 years of external audit experience, with vast exposure to auditing public listed companies and dealing with regulators such as the AOB Inspection
• Strong knowledge of auditing and financial reporting standards, with a passion for technical excellence and intimate working competency with ISAs and MFRS/IFRS
• Effective communication and presentation skills, with the ability to plan and organize individual work engagements on self-initiative with minimal supervision

• Lucrative salary
• Paid Annual Leave
• Sick Leave + Medical Benefits
• Maternity + Paternity Leave
• Annual Professional Subscriptions
• Growth Opportunity

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as a Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Junior Associate Director). You will play a vital part in ensuring the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

Key responsibilities:

Payment Processing

• Responsible for the accurate input, approval and processing of payments in accordance with established procedures
• Investigate and resolve payment discrepancies and errors promptly and accurately.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments..
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Ensure adherence to internal control policies and procedures.
• Analyse payment and query data to identify trends and opportunities for improvement.

Leadership

• Act as escalation point for team.
• Deputize for Manager when required, ensuring that work is fairly allocated across the team.
• Ensure critical issues are escalated in a timely manner to senior stakeholders.
• Represent local team on global projects, and lead workstreams of projects.

Continuous Improvement

• Identify opportunities to improve the efficiency, accuracy and security of payment processes.
• Develop and implement process improvements.
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Analyse opportunities for improvement within the overall payment process

Ad hoc: 

• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
• Assist with other ad-hoc tasks (e.g. audit requests) as required.