Senior Manager, Dispute Services
1 week ago
You will play a vital role in driving operational improvements, uplifting customer satisfaction and focusing on risk while enhancing a strong custo.....
You will play a vital role in driving operational improvements, uplifting customer satisfaction and focusing on risk while enhancing a strong customer focused culture
Permanent, full-time position
Based at South Eveleigh Offices ? Hybrid Working Model
See yourself in the team
Our Disputes function is based in Sydney and offshore in CBA India, providing dispute case management and representment services to CBA and BankWest customers. The team handles over 4000 disputes a week and operates the representment and arbitration processes with schemes.
We play a critical role in the end-to-end disputes process, ensuring our customers receive the best-in-class service as we support them through the moments that matter with direct reputational and NPS impact.
We are seeking a Senior Manager, Disputes Services to deliver leadership across the team of 75+ colleagues to support the management of day to day operational responsibilities for all customer scheme related card disputes, and all ... Click here to view more detail / apply for Senior Manager, Dispute Services
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