Advisor (Client Services), Transport and Main Roads
1 week ago
As an Advisor (Client Services), you will play a crucial role in providing functional support, assisting with solution enhancements, and driving user.....
As an Advisor (Client Services), you will play a crucial role in providing functional support, assisting with solution enhancements, and driving user engagement to maximize the value of these platforms. Key Responsibilities:? Provide timely and effective functional support to SAP Ariba and SAP Fieldglass users, including managing inquiries, troubleshooting issues, and providing solutions or workarounds.? Maintain a knowledge base of common issues, solutions, and best practices, and develop user-friendly documentation, guides, and tutorials.? Collaborate with cross-functional teams to address complex issues and suggest system improvements.? Assist in configuring the SAP Ariba and SAP Fieldglass platform to align with specific requirements, ensuring data integrity and compliance.? Test new features, updates, and fixes before deployment, and validate changes to ensure they function as expected.? Monitor and track the progress of support tickets, ensuring timely resolution, and assist in the analysis of user-reported issues to identify root causes and appropriate solutions.? Contribute towards the support and training of? Click here to view more detail / apply for Advisor (Client Services), Transport and Main Roads
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