THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

CHIEF FACILITIES OFFICER - OPERATIONS MANAGER II

OPENING DATE: 01/04/2024

CLOSING DATE: Open Until Filled

Position Overview

The Division Chief for Facilities reports to the Deputy Director of Baltimore City’s Department of General Services (DGS) and leads a team of approximately 75 employees, responsible for the daily operations of a service organization.  Management responsibilities include the development of policy, supervision of personnel, and the planning/implementation of consistent business practices throughout the Divison.  The position also involves establishing and maintaining effective work relationships with customer departments and other external stakeholders.  The scope and complexity of duties for this role will require the individual to exercise independent judgement with limited supervision. 

About the Department of General Services

DGS, an agency that provides support services to other City agencies (our customers), has an annual budget of approximately $100M, and is comprised of four divisions: Administration, Fleet Management, Facilities Management, Capital Projects, & Energy Division(s). The Department is committed to providing healthy work environments and safe, reliable vehicles for City employees by delivering customer service to City agencies who serve Baltimore’s citizens and stakeholders.

About Facility Maintenance Division

The Facilities Maintenance Division is a complex and versatile team consisting of but not limited to building trade/maintenance professionals, contract managers, architects/engineers, security coordinators, real estate professionals, and incident commanders.  The Division is directly responsible for maintenance and operations of facilities within DGS portfolio and providing operational services per SLA’s with City of Baltimore agencies.

The office is located at 200 N. Holliday Street, in downtown Baltimore City.  The position assignment is considered as hybrid in nature as work can be administered both at office and at home.

Division Chief Key Responsibilities

• Creation and implementation of standards, policies, and best practices.
• Plans, organizes, coordinates, directs and controls dynamic staff of various trades, discipline, and skill level.
• Directing through subordinate leaders to manage areas including: building maintenance/operations, non-capital construction, safety, portfolio management/leasing, space planning, and emergency operations and preparedness.   
• Establish plans strategic goals, and mission critical objectives for division; establishes industry-standard metrics for operational expectations.
• Partners with the Department’s Fiscal Office in the creation and management of the Division’s budget. 
• Advises and informs City leadership and City Agency management on facilities needs and priorities, communicating the rapidly changing industry. 
• Responsible for planning, organizing, interpreting, and implementing complex studies related to operational and administrative needs. 
• Seeks out and utilizes State and Federal resources to increase efficiency of operations. 
• Provide oversight and policy review for City-wide facilities management.
• Provide oversight and compliance for real estate.

Candidate Attributes and Abilities

• Strong knowledge of facility maintenance and construction operations.
• Strong leader who is organized, and a strong advocate for employee accountability, engagement and recognition. 
• Genuine and resourceful communicator that has the ability to establish and maintain relationships ranging from front-line employees to the Mayor, as well as across departments.
• Extensive knowledge in troubleshooting, analysis, and approaches for mitigating multiple concurrent conditions/situations.
• Extensive knowledge in recommending priorities and schedules for accomplishing a mix of short-term, mid-term, and long-term projects.
• Thorough knowledge of the principles, practices, regulations, and procedures of operating a governmental service organization.
• Ability to effectively supervise (plan, assign, instruct, review, evaluate, and empower) and manage the work of a medium labor force.
• Ability to make recommendations on operating policies and administrative practices.
• Ability to delegate and achieve results through multiple teams and levels within division.
• Strong in leading and coaching staff.
• Strong in negotiation and compromise to influence internal and external parties to accept concepts, practices, and initiatives of the division/agency as applicable.

Education and Experience Minimum Requirements

• A Bachelor's degree and/or Master’s degree in Business Management, Construction Management, Construction Science, Engineering/Architecture, Public Administration, and/or aligned degree program from an accredited college or university.
• 8 years of senior management in facility management, engineering, or architecture field(s); policy-driven operational responsibilities including 4 years of experience managing homogeneous functions through subordinate supervisors is required.

Preferred Experience

• Progressively responsible experience managing facilities maintenance and operations; project management (processes and construction).  Proven professional in a Federal, State, and/or local municipality or public university system.

Please Submit Resumes and Cover Letters to:

Belinda Harris

Email: belinda.harris@baltimorecity.gov  

This position is an essential position of operations.  

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

The City of Baltimore is an Equal Opportunity Employer

Head, CIFO – Group Facilities Development

The Head of Group Facility Development (FD) in NUHS leads the team of project managers in the planning and execution of Facility Development projects in NUHS and sets up of project management systems and tools to enable the team to do their work

Responsibilities:

• Oversee the planning and execution of FD projects in NUHS
• Develop systems and tools to enable consistency in delivery of infra projects in the cluster
• Manage and develop team of Facilities Development staff including professional development
• Adhoc duties and projects in support of CIFO’s mission

Requirements:

• Degree or diploma in Architecture, Building, Engineering, Project Management or any other building related studies
• Work experience of at least 20 years with a Degree, or 25 years with a diploma, along with 10 years of leadership experience
• Excellent written and verbal communication skills
• Strong organisational skills
• Strong leadership skills
• Ability to manage ambiguities in the course of work
• Team player and able to collaborate with stakeholders of various functions
• Proven track record in public sector or healthcare infrastructure projects is a must
• Able to multi-task and coping with multiple tasks concurrently

We are looking for a Regional Facilities Director to join our Health Care team in the South region.

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

The Role:

The Regional Facilities Director is responsible for managing all aspects of facilities management for a specific region including compliance, day to day, planned and project works.

The primary focus of this role is to provide strong leadership in the delivery of market leading facilities management within our current property portfolio. The role would have strategic oversight for providing safe environments of a high quality that are supportive of the client’s individual needs as well as the clinical needs of the facility.

You will be a line manager to four of our colleagues and covering a region of 30 sites in the South Region which includes: Weston-super-Mare, lower Midlands through to London & the South East.

Your Day-to-Day:

• Maintain and build a robust supply chain, managing relationships and maximising buying power.
• Lead on the provision of all responsive and planned maintenance for the region.
• Act as a key liaison with Operations and Corporate teams to deal with issues and priorities as required
• Lead and manage a team of Regional Facilities Managers along with leading on corporate projects as required.
• Act as a leader and ambassador for the Facilities and Property teams, internally and externally covering colleagues as necessary.
• Manage and report against revenue and capital budgets.
• Provide technical leadership and excellence to the business.
• Play a key role in promoting sustainable facilities management practices utilising technology where applicable to reduce energy consumption and waste.
• Be a pioneer in defining and implementing innovative, market leading ways of working.
• Ensure the compliance and safety of all works including services users, colleagues and contractors.

We are looking for someone who is:

• Proven experience in managing major facilities functions in similar organisations.
• Strong experience of performance reporting and financial / budgeting processes.
• Strong operational leadership and a great problem solver.
• Technical leadership.
• Relevant facilities management qualifications
• Commercial awareness and acumen
• Excellent organisational and leadership skills, with coaching/mentoring experience
• Outstanding communication and interpersonal abilities.
• Good verbal and written communication skills, including report writing skills.
• Competent with Microsoft office/core IT applications.

Why Cygnet? We’ll offer you…

• An opening to undertake further learning with our excellent apprenticeship scheme
• Expert supervision & support
• Employee referral scheme
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS - discount savings & “Cycle to Work” scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Ready to make a positive change? Please click on the ‘apply now’ link below or send your CV to VickyLinstead@cygnethealth.co.uk

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Proud member of the Disability Confident employer scheme

We are looking for a Regional Facilities Director to join our Health Care team in the South region. Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK. The Role: The Regional Facilities Director is responsible for managing all aspects of facilities management for a specific region including compliance, day to day, planned and project works. The primary focus of this role is to provide strong leadership in the delivery of market leading facilities management within our current property portfolio. The role would have strategic oversight for providing safe environments of a high quality that are supportive of the clients individual needs as well as the clinical needs of the facility. You will be a line manager to four of our colleagues and covering a region of30 sites in the South Region which includes: Weston-super-Mare, lower Midlands through to London & the South East. Your Day-to-Day: Maintain and build a robust supply chain, managing relationships and maximising buying power. Lead on the provision of all responsive and planned maintenance for the region. Act as a key liaison with Operations and Corporate teams to deal with issues and priorities as required Lead and manage a team of Regional Facilities Managers along with leading on corporate projects as required. Act as a leader and ambassador for the Facilities and Property teams, internally and externally covering colleagues as necessary. Manage and report against revenue and capital budgets. Provide technical leadership and excellence to the business. Play a key role in promoting sustainable facilities management practices utilising technology where applicable to reduce energy consumption and waste. Be a pioneer in defining and implementing innovative, market leading ways of working. Ensure the compliance and safety of all works including services users, colleagues and contractors. We are looking for someone who is: Proven experience in managing major facilities functions in similar organisations. Strong experience of performance reporting and financial / budgeting processes. Strong operational leadership and a great problem solver. Technical leadership. Relevant facilities management qualifications Commercial awareness and acumen Excellent organisational and leadership skills, with coaching/mentoring experience Outstanding communication and interpersonal abilities. Good verbal and written communication skills, including report writing skills. Competent with Microsoft office/core IT applications. Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Employee referral scheme Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Ready to make a positive change?Please click on the apply now link below or send your CV to VickyLinstead@cygnethealth.co.uk Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.