Job Description
1. Support end users in their day to day operations and daily usage of SAP Supply Chain Modules, MES and planning system
2. Assist business users in gathering requirement and preparation of Change/Service Request when required
3. Troubleshoot and resolve issues & change/service requests for SAP Supply Chain Modules within the agreed timeline
4. Working closely with different teams to ensure issues and requests are addressed timely
Responsibilities
1. Timely resolution of issues working closely with various parties including ERP Helpdesk, Rapid Response Helpdesk, Master Data team and Business Process Owners
2. Deliver the solution/change within required timeline base on the agreed timeline
3. Analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation
4. Develop digital capabilities using Tableau, Smartsheet or available tool in supporting Supply Chain management decision and operation.
5. Work with global project team in driving SAP upgrade and implementation for the site
6. Ensure Master Data integrity to minimize system issues during day-to-day operation
7. Identify system and business process improvement opportunities, work with stakeholders to propose and implement efficient and effective solution.
8. Ensure system and training documentation are updated to maintain its currency
9. Ability to work independently with professionalism and leadership attributes
Required Qualification and Working Experience
1. Have a Bachelor’s degree with a minimum of 5 years of experience directly related to the job
2. At least 2 years of work experience supporting users operating in SAP environment and delivering solution to support manufacturing operation
3. Demonstrated good understanding of overall ERP functions and proficient in SAP MM, QM and FI-GL, AR, and AP modules
4. Possess strong analytical and problem-solving skills to troubleshoot system issues
5. Able to:
a. transform operational pain points into digital solution by leveraging existing tool like Tableau
b. engage diverse stakeholders in cross functional and cross-cultural environment
c. work outside office hours occasionally to ensure SAP is operating as expected after outage and when emergency occurred
6. Have a good understanding of end-to-end supply chain business processes in manufacturing and pharmaceutical environment
7. Good to have Visualization skills (Tableau or others) and knowledge on Pharmaceutical practices and regulation
8. Excellent communication skills - written and verbal
9. Proficient in Microsoft Office Tools : Excel, Word, PowerPoint and Team
