Total 2,819 Product Specialist job vacancies in Customer Service category in The United States of America

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Our client is leading player in automotive servicing industry. Due to business needs, they are now recruiting a Customer Care Specialist to be part of their Service Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Care Specialist:

• Facilitate the transition of showroom visitors into workshop sales.
• Oversee the intake process and daily sales of vehicle service products.
• Promptly manage customer vehicle intake for repairs and servicing.
• Maintain comprehensive documentation on service costs and vehicle history.
• Create job orders based on customer requirements.
• Address customer concerns and complaints promptly and efficiently.
• Deliver personalized and attentive service to all customers.
• Track job progress, suggest additional repairs or services, ensure vehicle readiness for pick-up, and conduct follow-ups with customers after service completion.

Requirements:

• At least 2 years of relevant experience in Automotive Industry
• Possess valid Class 3 Driving License

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: jobs@recruitpedia.sg
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believe's artists and labels in LAS (Labels and Artist’s solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Finance Operations Senior Leader in Believe Mumbai office and working closely with customer reporting team based in France office. The member would work with the objective of operating payments to all labels and artists worldwide, with high quality of service.
 

The candidate would be expected to perform the Level 2 support in which the daily missions would include:
 

• Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.
• Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)
• Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)
• Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.
• Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by central customer reporting team.
• In charge of communicating the statuses to the label managers or the level 1 support team so that they can respond to customers.
• Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.

Please refer to the attached job description. Provisionally dates for assessment centre and interview. Please note only candidates successful at the assessment centre will be invited to interview. Assessment centre: Provisionally 8,10, 11, 12 June. Interview: 13 & 14 June. This role is being advertised alongside a qualified SPCC position. Please only apply for a single role and ensure it is the correct one as applicants will be shortlisted against the position they have applied for.

Facilitate the pro-active implementation of the Positive Behaviour Support pathway within Learning Disability services To work as a team member within the Behaviour Support Team, the wider multidisciplinary team and a range of stakeholders To work collaboratively with the service users, carers and families. To provide a safe and specialist service recognising own professional limitations. To deliver a high quality, meaningful and safe service in line with CQC and NICE standards. To hold and manage a complex case load that requires the provision of specialist assessments; formulation; implementation and evaluation of measurable interventions, that are supported by robust risk assessments and detailed Positive Behaviour Support plans To maintain clear and contemporaneous records of all case work, using approved electronic and non-electronic recording systems. Engage with and feedback outcomes to a range of stakeholders whilst maintaining appropriate levels of confidentiality To deliver specialist training. To work within legal parameters, having a working knowledge of relevant legislation. To work within the guidance of the Trust/local Lone Working policy, using agreed report & confirm systems. To actively participate in regular clinical and management supervision with Team Lead To support and supervise junior staff To actively participate and complete revalidation as required by the NMC Actively participate in own and others appraisal and ensure objectives and work plans are met. To ensure contractual activity and Trust targets are completed within set time parameters. To comply with all Mandatory and Statutory training requirements. Assessment and supervision of student nurses and other learners. To actively contribution to the clinical governance infrastructure, service development and improvement, audit and research within the Learning Disability services. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality Learning Disability service.

STAR is a pilot programme inspired and informed by “Friends of The Children” in USA to impact generational change through better educational and life outcomes to achieve social mobility. STAR serves children facing the most obstacles from kindergarten to secondary school, for 8 years, no matter what. Parenting Support Specialist will journey with the parents/ caregivers to help them support their children to Strive towards their goals, equipping them with skills to Thrive as they grow up, being with them and supporting them to Achieve in life as they Rise above challenges.

Personnel Specification:

1. Ability to build positive relationship with parents/ caregivers from different ethnicities

2. Ability to work independently and as a team player

3. Good problem solving and critical thinking skills

4. Good communication and interpersonal skills, preferably bilingual

5. Good self-management

6. Strengths focused

Key Responsibility Areas

1. With parents and caregivers,

• Develop, implement and evaluate action plan for each family

• Develop positive relationships through outreach and home visit

• Provide concrete and social emotional support to them

• Equip them with relevant parenting knowledge and skills

• Facilitate positive meaningful engagement between them and their child

• Partner them to support their child’s learning, social and emotional needs

• Support them to facilitate supportive home environment

• Advocate for parents and caregivers’ needs and respond to family’s crisis

2. With community partners,

• Engage, collaborate and maintain positive relationship with community partners to render resources for each

child and parent/caregiver

• Interpret relevant policies / schemes that impact on children and their parents/caregivers

3. In working with groups of parents/ caregivers,

• Design, plan and conduct group activities and family events for parents/ caregivers

• Attend to each parent/ caregiver’s needs and goals in a group setting

• Mobilise resources and engage in collaborative work with community partners

4. For administrative and other duties,

• Perform documentation of work accurately and in a timely manner

• Communicate with Professional Mentors on child related matters regularly

• Provide information and support to the development and executive team on related activities.

• Other duties as assigned

Additional Requirements:

• Willingness to commit for a minimum of 3 years

• 40-hour work schedule that includes evenings and weekends, to better cater to the needs of the parents and

caregivers

• Required to communicate with Malay speaking families. Knowledge of conversational Malay is an advantage.

• Required to undergo a background check by authorities prior to employment

• At least two years of experience working with families

As a senior member of the team, the nurse specialist will also play a pivotal role in the operational development of their specialty. They will initiate, manage and drive change within the department, innovating changes in practice for the benefit of patient care in line with current trust and local programmes. Clinical Utilising a highly developed specific body of knowledge, works within a clinical team to deliver a service based on principles that are research based and which enhance the quality of patient and family based care. Undertakes high level complex decision making, managing risk but may defer to others for overall plan. Be a visible point of contact for patients, visitors, relatives, and staff, acting as the patients advocate Ensure that the rights, dignity and confidentiality of the child and family are protected at all times in line with safeguarding policies and within the philosophy of family centred care. Ensure that patient records and documentation are maintained and current, with changes implemented, in accordance with NUH Clinical record keeping policy. Organise meetings to discuss patient management as required. Provide highly specialist support to clinical teams in dealing with the complex needs of dying patients and bereaved families. To ensure families and multidisciplinary staff are able to access further support where requested such as SANDS, Petals and Bliss. Liaise closely with other health and social care professionals to ensure a coordinated approach and high quality care is provided for patients. To refer families for formal bereavement counselling,at the request of the parents, or where identified by healthcare professionals. Discuss alternative treatment options and facilitate clinical management decisions. To promote parallel planning during antenatal care planning and inpatient phases of care. Obtain informed consent for procedures as required, in accordance with the Trust consent policy. Participate in research studies in conjunction with the specialty team and lead studies as appropriate. Promote and support personalised care in line with the NHS long term plan including the components of the comprehensive model for personalised care. Provide clinical support to wards/departments in times of increased clinical pressure or staffing shortages as requested, ensuring that patient safety is the priority at all times. Education, Learning & Development Provide a credible source of highly specialist clinical knowledge and advice, taking an active role in the development of self and others. Review the performance of self and others, identifying development needs and taking active measures to meet those needs. Carry out formal and informal teaching to a range of health care professionals and in a range of subjects. Develop and deliver educational and training programmes as requested and as appropriate Create a positive learning environment within clinical settings, to encourage and facilitate individual and shared learning and professional development. Participate, in the education of patients and the general public, developing resources as necessary. Maintain an awareness and understanding of relevant, up to date research studies within neonatal services and bereavement care. Leadership and Management Support the senior team as appropriate. Respond to and lead as necessary on clinical governance initiatives eg complaints, datix Initiate and implement change effectively in response to clinical or organisational demands. React positively to, lead and facilitate the process of effective change through a culture of Shared Governance and frontline leadership. Be a representative at a local level and participate as a member of the senior neonatal nursing team, making positive contributions to the strategic planning of the service. Ensure clinical supervision within the clinical area or department is actively supported and staff encouraged to avail themselves of it. Lead on the development of team objectives. Participate in interviewing and selection of new staff. Be aware of the impact of service changes across the organisation. Participate in the managerial duties at Specialty level as required in the absence of the Matron. Audit the service to aid in the improvement of continuous patient care. Work closely with the appropriate teams and individuals eg case manager/PALS to ensure any concerns raised by families are dealt with quickly and effectively and through the processes. Service Development and Use of Resources Identify and implement innovative ways of working within the neonatal bereavement service. Share and promote good practice through involvement with local groups, including presentations, publication and dissemination of role evaluation. In collaboration with the Lead nurse and other members of the MDT, take a leading role in ensuring that the family has a satisfactory experience by assessing and evaluating family care processes and redesigning the pathway of care when appropriate. Contribute to the monitoring and control of expenditure and the use of resources. Participate in objective setting and business planning for the family care team. Implement change in response to clinical, organisational and national demands; in agreement with appropriate others in the neonatal unit. Support others to lead or participate in the management of change. Respond to change initiatives in a positive manner Lead and participate in audits, research and the development of evidence based patient care guidelines, protocols, policies and procedures where appropriate and ensure they are implemented. Ensure that the neonatal unit and wider team is kept informed of the policies, direction and strategy of the family care team. Critically appraise and evaluate research findings and lead on the application of these to clinical practice. Lead practice developments, through specific research and audit projects. Collect and analyse information related to patient and carer satisfaction and evaluation of the service initiating service development strategies as indicated. Develop mechanisms to measure outcomes and evaluate the service to assist with service development Lead on the production of an Annual Report each year, ensuring it is submitted to Matrons and Divisional Team. To represent NUH at a regional and nationa level relating to neonatal bereavement care. Communication and Professional Behaviour Be a role model to ensure that the dignity, rights and confidentiality of the patient and individual team members are protected and maintained in accordance with Trust and national policy on Information Governance. Convey and present complex and sensitive information, written or verbal, formally or informally, as appropriate. Report appropriate clinical information to senior staff. Ensure that written documentation is kept in respect of all investigations and incidents. Establish professional relationships and maintain effective communication Link with, and where required lead, professional networks across the Trust and wider health community, in order to develop and exchange ideas for improving clinical care Provide ongoing liaison and support for patients /clients within care pathways. To establish and maintain an effective working relationship with the neonatal team, spiritual care team, mortuary staff, pathologist, wider bereavement team and other healthcare professionals and outside agencies where necessary

Customer Service Specialist Working for a recognised pharmaceutical company 3- month assignment with possibility of extension North Sydney CBD location $35-$40ph super remuneration PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future. ABOUT THE ROLE Our client is a leading dermatology company with a global reach. Due to significant growth in Australia, they require a customer service specialist to join their customer engagement team. You will be mainly responsible for liaising with a wide array of wholesalers and distributors. You will also be expected to build relationships with different clients. This role…

Click here to view more detail / apply for Customer Service Specialist

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. A welcome subsidy of £1000 is available to all Band 5 and Band 6 Nurses, Midwives, ODPs and Radiographers taking up substantive employment with the Trust. If you require sponsorship for a Visa to work in the UK, to avoid disappointment, please check you are not applying from a Red list country - Code of practice for the international recruitment of health and social care personnel in England - GOV.UK (www.gov.uk) Closing date is midnight on 28 April 2024 Interviews are due to be held on 9 May 2024 Why choose Cambridge University Hospitals? Our values and reputation for outstanding care Opportunities to experience a range of specialities Career and development opportunities Preceptorship and mentoring programmes delivered by a dedicated clinical education support team Research experience and opportunities Lovely location and quality of life Excellent schools/colleges and transport links (road, rail and air) Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered. We welcome applications from the Armed Forces.

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster  

14 hours per week:

Wednesday: 10.00am ? 2.00pm
Thursday: 10.00am ? 3.00pm
Friday: 10.00am ? 3.00pm


Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll positively impact our customers? lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our New Norfolk Branch , you?ll:

Have
... Click here to view more detail / apply for Customer Banking Specialist ? New Norfolk

An exciting new job opportunity has arisen for a committed Positive Behaviour Support Practitioner to work in an exceptional care home based in the Radstock, Somerset area. You will be working for one of UK's leading health care providers

This care home is a specialist autism service for adults. There is a staff team who have significant expertise in supporting people with autism and behaviours that may be challenging

**To be considered for this position you must hold a qualification in MSc Applied Behaviour Analysis, MA or MSc in Autism Studies, PBS Graduate Diploma, PBS BTEC and qualified or willing and able to work towards PROACT-SCIPr-UK® Instructor**

As a Positive Behaviour Support Practitioner your key duties include:
• Work closely with the people we support, colleague teams and stakeholders to develop and deliver Positive Behaviour Support for individuals and services
• To work in an environment where you can have a positive impact on improving both the long term and the everyday lives of the people we support
• Deliver support that enables individuals to develop and improve their quality of life outcomes

The following skills and experience would be preferred and beneficial for the role:
• Person centred beliefs, values and attitude
• Excellent communication skills
• The ability to work as part of a team in a leadership capacity, leading and influencing others positively
• An in depth understanding of the principals of Positive Behaviour Support and Principals of Applied Behaviour Analysis
• Excellent record keeping and written skills including report writing
• A full UK driving license for this role to enable travel between services

The successful Positive Behaviour Support Practitioner will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• 25 days annual leave plus bank holidays (at commencement of employment)
• A group Personal Pension Plan (GPPP)
• Private Medical Insurance Scheme
• Life Assurance
• Free meals while on duty
• Care first - Employee Assistance Services
• Continuous learning and development
• Childcare vouchers
• Career development
• Personal health insurance
• An employee assistance programme
• Voluntary benefit

Reference ID: 6569
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

At WS Audiology, our Information Technology function is ever evolving and transforming, to enable us to be the best in providing better and faster IT services. As we continue to grow and build our operations, we are looking for an IT Support Specialist to work onsite in our Singapore office. Reporting back to our IT Operations Lead, you will be responsible to provide technical support to our users both remotely and onsite.

What will you do?

• Independently resolve IT queries via ticketing system or in-person for clients and personnel
• Collaborate with global IT teams for ticket resolution within SLAs
• Provide technical support for hardware, software, network systems, and peripheral devices including printers and O365-related issues
• Administer user accounts, computers, network resources, and security groups in Active Directory
• Prepare, replace, dispose of new computers, support cell phones and wireless modems
• Provide input on IT purchasing, work with external vendors and conduct IT asset audits quarterly
• Continuously improve processes and identify opportunities for efficiency gains and service expansion.

What you bring?

• Bachelor’s degree in information technology / computer engineering or related discipline
• Minimum 3 –5 years of IT technical experience working on hardware, software and peripherals troubleshooting; production environment exposure
• Proficient in Windows 10 and 7, Office 365 –including installation and troubleshooting
• General understanding of commonly used IT technologies including PC support and mobile devices
• Certified in ITIL will be preferred.

Personal competencies

• A people-oriented person who is always looking for solutions and bringing quality improvements, with a “can-do” attitude
• Excellent communication, stakeholder management, interpersonal and intercultural skills working with users and teams with teamwork spirit.
• A creative and innovative individual to drive and bring new ideas to the team with problem solving and out of box thinking skills.

For quicker response, you may apply through this link: https://careersapac.wsa.com/jobs/3800961-it-support-specialist

Who we are?

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Job description About Our ClientWith a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff.   The PositionThis role calls for an individual with integrity, sense of community and empathy whilst liaising with a large and varied customer base. Assisting customers with a range of retail and transactional banking enquiries whilst utilising the ability to provide high quality customer service and application of successful problem solving. The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.   Key responsibilities: Liaise with customers through inbound calls Investigate transactional issues for customers, displaying a high level of empathy Participate in quality assurance programs to achieve overall quality and productivity Outbound follow up activities to current and potential customers Adjust to regular changes to legislation and governing bank operations…

Click here to view more detail / apply for Customer Service Specialist

Facilitate the pro-active implementation of the Positive Behaviour Support pathway within Learning Disability services To work as a team member within the Behaviour Support Team, the wider multidisciplinary team and a range of stakeholders To work collaboratively with the service users, carers and families. To provide a safe and specialist service recognising own professional limitations. To deliver a high quality, meaningful and safe service in line with CQC and NICE standards. To hold and manage a complex case load that requires the provision of specialist assessments; formulation; implementation and evaluation of measurable interventions, that are supported by robust risk assessments and detailed Positive Behaviour Support plans To maintain clear and contemporaneous records of all case work, using approved electronic and non-electronic recording systems. Engage with and feedback outcomes to a range of stakeholders whilst maintaining appropriate levels of confidentiality To deliver specialist training. To work within legal parameters, having a working knowledge of relevant legislation. To work within the guidance of the Trust/local Lone Working policy, using agreed report & confirm systems. To actively participate in regular clinical and management supervision with Team Lead To support and supervise junior staff To actively participate and complete revalidation as required by the NMC Actively participate in own and others appraisal and ensure objectives and work plans are met. To ensure contractual activity and Trust targets are completed within set time parameters. To comply with all Mandatory and Statutory training requirements. Assessment and supervision of student nurses and other learners. To actively contribution to the clinical governance infrastructure, service development and improvement, audit and research within the Learning Disability services. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality Learning Disability service.