Total 4,587 Procurement Engineer job vacancies in Customer Service category in The United States of America

Job Title: IT Support Engineer

Location: Reading

Salary: Competitive

Contract Type: Permanent

My client is a leading engineering and manufacturing business located in the Reading area the business is looking to hire a Senior IT Support Engineer to come in and manage everything to do with the IT Support for the company working closely with the engineers to provide support on any IT bugs.

Key Responsibilities – IT Support Engineer

• Coordinate the installation of all operational computer and technology onto the test and/or production networks. Ensure that any required services function properly between the test and production networks.
• Provide critical support on schedules for IT assets and infrastructure
• Maintain an inventory of all operational computer and technology used in Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.
• Develop and collaborate Operations and Test Equipment resources to maintain a lifecycle plan, from initial build through end of need, including hardware and software maintenance for all specialized computer and technology used in Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.
• Develop and collaborate with Operations and Test Equipment resources to maintain a business continuity plan for all specialized computer and technology used in Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.
• Serve as the site point of contact and project coordinator for Network/System upgrades affecting specialized computer and technology used in Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.
• Provide budget input to management for the proper maintenance and/or upgrade of specialized computer and technology used in Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.
• Act as a liaison with Corporate IT technical teams to resolve technical IT issues affecting SDG business operations.
• Collaborate with SDG Operational staff to understand Operational IT equipment needs.
• Support upgrades and improvements necessary to keep the Operational IT equipment up to date.
• Identify areas for improvement and work with the team, the value stream work-centers, and other functions to realize these improvements.

Qualifications & Requirements – IT Support Engineer

• A degree in Computer Science, Information Technology, or a related field is preferred, or a minimum of 9 years of relevant experience in Desktop Computer Support.
• Minimum of 5 years of experience in Desktop Computer Support.
• Possess advanced technical knowledge of computer software, operating systems, hardware, and networking.
• Demonstrated technical problem-solving and critical-thinking skills.
• Ability and eagerness to learn and maintain skills with emerging technologies related to IT standards and computer/networking hardware.
• Capable of working both independently and as part of a team.
• Behavioural Competencies: Innovation, adaptability, decision-making, communication, customer focus, building strategic working relationships, initiating action, quality orientation, managing work.
• Microsoft MCP, MCSA, MCSE certification, or equivalent experience preferred.
• Familiarity with Operational Technology used in Manufacturing, LabView, and Engineering Test Systems is preferred.

What we can offer – IT Support Engineer

• 6% contributory pension
• Full Private Healthcare
• 33 days annual leave
• Flexible benefits plan
• Bonus plan

For more information on this role, please contact Arun Picton on 01453 829769 or send a copy of your CV to arun.picton@omegaresource.co.uk

Candidates who are currently a iT Engineer, IT Manager, IT Support Engineer, IT Senior Engineer, may be suitable for this position.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

At Oxford Instruments, we push the boundaries of what’s possible, helping our customers achieve the breakthroughs that change our world. Whether it’s developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don’t wait for change to happen. We enable it.
Oxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in the North West (Oregon, Washington) US region, access to a major airport is required.

How we work
We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference
We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity: We have an exciting opportunity for a Customer Service Engineer (CSE) to join a team of innovative and dedicated professional. The CSE will install, train and provide ongoing maintenance of complex systems throughout the United States and establish and maintain a high degree of customer satisfaction and confidence by appropriate actions and attitude acting as an advocate for the customer.

Key Responsibilities:

- Install, and ensure the operation of assigned systems and options to factory performance specifications.
- Perform Basic “User Familiarization” Training at installations.
- Ensure the customer is aware at all times of the correct method to obtain basic results, basic safety and system care.
- Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation
- Perform instrument verification in accordance with departmental policies and procedures.
- Ensure that costs generated by actions undertaken are controlled.
- Ensure that all resources allocated e.g. vehicle, tools, test equipment are maintained in good condition.
- Understand and control available resources to achieve customer satisfaction (such as Product Managers)
- Communicate with customers concerning the status of repair and or safety issues arising from work on their system, in a timely manner.
- Promote a positive image of Oxford Instruments in all communications, whether in person, by telephone or in writing.
- Advise customers on the availability of Oxford instrumentation related options, upgrades and support contracts.
- Initiate Field Service Reports for each customer visit/repair in order to document instrumental and/or customer problems and the resolution of those problems.
- Submit in a timely manner all reports including but not limited to (Carfs, Installation, Service, Schedule, expenses) and information on recurring or potential problems.
- Provide reports which include information, suggestions, recommendations and/or modifications to instrumentation, policies, manuals or concepts.
- Work closely with local sales representatives and agents to promote future sales, while understanding and maintaining customer satisfaction.


The right canidate will meet the following criteria

- Three to six years related experience and/or training; or equivalent combination of education and experience.
- Experience with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, etc. is required
- The individual should work independently, is accountable for meeting their own obejectives, and is subject to a flexible work pattern which will involve travel and/or working outside normal working hours when necessary.
- Excels with working within a Windows environment and familiar with Microsoft office.
- A sound background in ERP systems, CRM, and Microsoft Suite of products
- Ability to perform multiple tasks simultaneously and manage associated stress
- Aability and willingness to travel overnight 70% of the time. 80% of work-related travel will be domestic, 20% international.
- A valid passport is required.


Oxford Instruments Perks and benefits:

- Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and
- Vision plans.
- Our 401k program has options for saving both pre
- and post-tax dollars for retirement.
- Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
- Holidays - We recognize 12 holidays this year
- In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
- Professional Development
- OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.


Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s.

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Responsibilities :

• Conduct inspection, trouble shoot and complete maintenance of ship’s main engine remote control system and navigation equipment
• Familiar with ship owners and shipyards working procedures and environment
• Willing to work in local and overseas shipyard as well as anchorage environment at irregular hours which include overnight, weekends and public holiday depending on vessel schedule

Requirements :

• Relevant marine / mechanical / engineering qualification
• Sound knowledge in pneumatics / electrical control engineering
• ‘Hands on’ experience in Marine Automation
• Those with minimum experience or education level will be consider for Technician post
• Only Singaporean and PRs (we do not have quota for foreign worker)

Benefits :

• Transport allowance : $150 per month (for staffs not driving company vehicle)
• Outstation allowance : $80 - $100 per day (for overseas jobs)
• Yearly variable bonus
• Fix Overtime rate:

- $12/hr for overseas travel time

- $26/hr from Monday to Saturday

- $35/hr for Sunday/Public Holiday

The Trading Support Engineer is primarily responsible for managing DTL’s trading environment and ensuring that everything runs smoothly. This involves configuring, monitoring and optimising the firm’s trading with a focus on risk management and control. We are looking for dependable individuals with a can-do attitude and exceptional attention to detail.

The team oversees core operational processes and participates in projects and initiatives that will help streamline critical workflows. As a Trading Support Engineer, you will be able to gain extensive exposure to market access, trade monitoring, process optimization, system enhancement, alpha management and automation.

Responsibilities

• Monitor global trading activities and analyse and troubleshoot issues that may arise in the normal course of business in a timely and accurate manner
• Work collaboratively with researchers and developers and be their first line of support for any queries
• Identify opportunities to automate and streamline legacy processes to enhance productivity and controls
• Analyze post-trade data to evaluate the performance of trading strategies and algorithms in different stock markets and identify potential trading risks

Qualifications

• Proficient in Python scripting
• Comfortable with Linux (from support/ monitoring perspective)
• Strong business judgement and ability to identify and escalate issues
• Excellent problem-solving skills

The following are bonuses

• Understanding of market data/ order entry systems
• Interest in the financial markets
• Open to work in night shift hours

About Our Client:

• An IT company which is providing comprehensive range of IT products & IT services.
• Working Hour: Monday - Friday 9.00am - 6.30pm
• Location: Kaki Bukit Avenue
• Salary Package: Up to $3,300
• First year will be a contract role, if perform well can be converted to permanent role
  

Job Responsibilities:

• Maintain IT peripherals, including backup and recovery processes.
• Perform set-up, installation, re-installation, or migration of IT peripherals.
• Manage the relocation of IT peripherals within the premises.
• Offer onsite support at clients' locations, along with remote assistance via phone and email, and standby support for IT-related requests from clients/end-users.
• Diagnose and resolve hardware and software issues.
• Administer user profiles.
• Coordinate with other IT maintenance vendors to report problems and ensure timely resolution.
• Handle service calls and follow up until the issues are resolved.
• Install and configure software as per customer standards.
  

What You'll Need to Succeed:

• Minimum ITE / Diploma in IT or equivalent.
• At least 1-2 year(s) of working experience in IT field User support experience is preferred.
• Basic networking support & supporting in OS platform.
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative.
• Able to work under pressure and in a fast paced environment
  

How To Apply:
Please click “Apply” if you are interested & fit to the role.
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Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered.

What we look for:

• Bachelor’s degree in engineering or a related field (or equivalent experience).
• Proven experience in technical sales and/or hands-on experience, in either, HVAC, Fire, Security, or Building Management System.
• Excellent communication and presentation skills, able to explain and present complex concepts in an easy-to-understand manner. Strong in negotiation and interpersonal abilities, chosen candidate will need to participate in and sometimes lead negotiations with vendors and customers.
• Ability to work collaboratively with technical teams and develop relationships with all levels of clients
• Possess strong Hunter mentality, self-motivated, goal-oriented, and able to work independently.
• Excellent problem-solving skills and attention to detail.
• Willingness to learn with a growth mindset.
• Willingness to travel to customer sites within Singapore as needed.
• Familiarity with CRM systems, such as Salesforce, is a plus.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Primary Purpose:

Provide 24 by 7 IT Support for client machines, operating system, and software for MediaCorp users in the areas of:

· PC preparation, deployment and setup for Windows OS and MAC OS

· Software installations

· Printers and mobile devices support for enterprise services

· Problem diagnosis and resolution on computers and Enterprise services

· Documentation of processes procedure and best practice for knowledge sharing

· Asset Management - enroll issued assets and update returned assets in the Asset system and ensure user acknowledgement of the issued asset.

· Vendor coordination for computer servicing and deliveries

· End user training for new hires and on implemented services

· Responsible to consolidate, maintain and streamline organization knowledge management systems and processes.

· Ensure compliance of endpoints on patch management system. Coordinate with internal team to handle endpoint patch management utilizing Microsoft Intune or IBM Bigfix.

· Facilitate the Video conferencing needs used in organization, seeking to improve and increase user satisfaction to deliver an excellent user experience.

Job Requirements:

· Experience in providing remote and onsite support to end users across an enterprise environment and escalate issues quickly when appropriate

· Able to interact with users to troubleshoot issues and possess strong problem-solving skills to resolve complex technical issues

· Able to provide end user training and coordinate with vendor on hardware related issues

· Able to work under pressure and have effective time management and planning skills

· A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required.

· Display good communication skills, both verbal and written.

· Fulfill any additional tasks assigned by the supervisor.

Technical skillset required:

1. Hardware troubleshooting and support for Microsoft Windows Client OS (Windows 10/11) x64 and MAC OS is a must.

2. Possess technical knowledge and experience with Microsoft technologies (Active Directory including Azure AD, MS365, Intune Endpoint Management, MS Teams and Sharepoint) and MS security technologies (MS Defender and Bitlocker)

3. PC deployments & setup

4. Software installation, configuration, and troubleshooting

5. Printers and mobile device support

6. Networking Troubleshooting (added Advantage).

7. IBM Bigfix (or equivalent MS SCCM) knowledge and experience in Operating System Deployment (OSD) creation & troubleshooting and experience in application/software packaging, application patching, create and query is an added advantage.

8. Experience in BMC Remedy ITSM ticketing system is an added advantage.

9. Jamf Pro MAC endpoint management tool experience is a plus

10. Capability to read and write technical documentation.

Working hours: Day shift : 8:30am to 6pm

Night shift : 2:30pm to 12am - Engineer will be rostered on night shift duty for 2 weeks or 10 days per month.

Standby Support: Rostered during after office hours for 1week every 2months, from 12 midnight to 8am next working day, weekends & public holidays. Weekly rotation among 7 engineers.

Location: Lilydale, Victoria, Australia

Job ID: R0046427

Date Posted: 2024-03-25

Company Name: HITACHI ENERGY AUSTRALIA PTY LTD

Profession (Job Category): Engineering & Science

Job Schedule:  Full time

Remote: No

Job Description:
Mission Statement:
Responsible for the implementation of the developed Battery Energy Storage Systems services including maintenance procedures / work instructions, plans and coordination with the engineering, field, customer and vendor personnel for BESS installations liasing with the project managers to ensure the project maintenance requirements around Safety, Quality, On time delivery, productivity and costs are managed within the budgets.

Your Responsibilities:

You will act as the technical lead responsible for the implementation of the Maintenance processes, work instructions etc on BESS installations liaising with the project managers and the engineering team.
You will coordinate with the HE GES HSE personnel to drive a Safety-first culture always when performing the installation, commissioning or services of the BESS projects at
... Click here to view more detail / apply for Field Service Engineer

Electrical/Mechanical Service Engineer | Candidates can be based in the Bristol, Gloucester, Swindon, Bath, and Somerset areas | 8am – 5pm Monday to Friday - you must be flexible due to the nature of the role | £30,000 - £40,000 pa

Are you ready to embark on an electrifying journey with a team that thrives on innovation and excellence?

Our client is offering an exceptional opportunity for a skilled Electrical/Mechanical Service Engineer to join their dynamic team in the Southwest and Southern England region.

Our client is at the forefront of vehicle wash and pressure wash engineering, delivering top-tier service with precision and passion. As they expand their operations, they're seeking a talented individual to join their team.

Prior experience in the field is advantageous, but not essential – as the employer is committed to providing full product training to the right candidate who demonstrates the drive and expertise to excel.

You will be welcomed into a culture where the owner is deeply involved and fosters a transparent rapport with engineers. They value individuals who are committed to their company's growth and reciprocate that dedication with rewarding opportunities.

Are you the right person for the job?

• Minimum of 5 years of experience is required for this senior-level position
• You should be a Qualified Mechanical Engineer, with at least a City and Guilds certification
• Preference will be given to candidates with a strong emphasis on mechanical skills rather than electrical expertise

What will your role look like?

As an Electrical/Mechanical Service Engineer, you'll be at the heart of our client’s operations, responsible for:

• Bringing Your Expertise: Utilise your solid background in Electrical/Mechanical Engineering, ideally backed by qualifications to C&G standard in electrical engineering
• Masterful Troubleshooting: Dive into fault-finding to the component level, ensuring that systems operate at peak performance
• Efficient Stock Management: Manage stock if required, ensuring smooth operations at the local storage facility
• Adaptability: Thrive in diverse environments, whether working independently or as part of a team
• Weathering the Elements: Outdoor work in all weather conditions
• Ready to Roll: Travel significant distances and occasionally stay overnight away from home to fulfil responsibilities
• Flexible Hours: Be prepared for occasional early starts and late finishes to meet commitments
• Visiting Head Office: Attend quarterly meetings at the head office in Derbyshire

What can you expect in return?

The company believes in recognising talent and dedication. You'll enjoy:

• Competitive Compensation: A competitive salary, reviewable upon completing the probationary period
• Comprehensive Support: Receive a company uniform, all necessary PPE equipment, and tools to ensure you have what you need to excel
• Career Progression: Advancement within the company, albeit limited by its size, largely depends on the efforts and abilities of each individual
• On-the-Go: Utilise a fully equipped company van, making every destination reachable with ease
• Company Ethos: Become part of a team where your can-do attitude and dedication are valued and encouraged
• Training: All H&S training and job-specific training will be provided
• Annual Leave: Starts on 20 days with the right to reserve 3 for the Christmas Shutdown. After 2 years, the annual leave increases to 23 days
• Fully expensed van with fuel card (not for private use)
• Uniform provided
• Easy access to the motorway and to get to clients

If your CV is successful, you will undergo a telephone interview, followed by a face-to-face interview.

This role comes with a 10-week probation period.

If you're a motivated Electrical/Mechanical Engineer seeking a fulfilling role with a company that's driving innovation and success, click “APPLY” now!

Your data will be handled in line with GDPR.

Refrigeration Service Engineer
North London
£42,000-£44,000

Are you a service focused Refrigeration Engineer looking for the opportunity to work upon local contracts across North London, Hertfordshire and surrounding areas whilst receiving further training and potential first year earnings well over £50,000?

You will be tasked with conducting service, maintenance and repair to a range of refrigeration systems such as cold rooms, walk in chillers as well as various air conditioning systems within distribution centres, hotels and restaurants.

As well as the various local contracts across the Southeast, the company also have an international presence and can offer the opportunity for Engineers to work upon high-security contracts across the Globe.

* £42,000-£44,000 (Dependant On Experience)
* Door To Door Paid Travel
* Company Van & Fuel Card
* Frequent & Optional Overtime
* Additional Manufacturer Training Offered
* Flexible Working Hours
* Specialist Tools Provided
* Call Out Rota
* Company Benefits Package

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

An Excellent opportunity for an Experienced Field Service Engineer to join a well-established company.

Job Type: Full-Time, Permanent.
Location: Southampton.
Salary: £30,005 Per Annum, based on 40 hours per week plus call outs/standby & overtime.

The Company:

They are a domestic lift manufacturer with nearly 50 years of experience helping their customers achieve mobility in their homes and business with their lift solutions.

They now have an opportunity for an experienced and enthusiastic Field Service Engineer to join their team based in the Southampton area, helping people in person and making a real impact by servicing lifting equipment (stairlifts, through floor lifts and platform lifts) vital to their everyday life.

About the Role:

• Based from home attending sites within your region you will have a salaried position, will be paid “door to door” with overtime opportunities
• Carry out a daily program of service and repair visits
• Attend emergency call outs on a rota basis
• Regularly submit related paperwork to Head Office.
Candidate Requirements:

• Preferably from the mobility lift industry, with relevant experience and a minimum qualification of NVQ2
• Electrical and mechanical knowledge
• Fault finding experience
• Full driving licence
• Excellent communications skills
• Enhanced DBS checks will be carried out.
Company Benefits:

• Competitive Salary.
• Fully stocked company van provided with the option of private use.
• Life Insurance.
• Paid sickness scheme after a short qualifying period.
• Company pension scheme.
• 28 days holiday including bank holidays increasing with length of service.
• Branded work wear provided.
• Monthly staff raffle.
• You will be fully supported by us, a caring, progressive Company.
If you feel that you have the relevant skill/attributes to fulfil this role then please apply now!

We are looking Level 3 Support Engineer who will play a crucial role in ensuring the stability, reliability, and performance of the Xplor’s Products and infrastructure. You will be responsible for resolving escalated technical issues in production and provide on-time support to resolve these issues.

Bug Identification and Reporting: As a support engineers, one of the primary responsibilities will be to attend on production issues and bugs on priority basis and act on these in stipulated time manner as per SLAs defined. You are expected to collaborate with developers if required to provide insights into problem scenarios and assist in fixing bugs often involving deep analysis of logs, code, or system architecture.

Advanced Troubleshooting: Dev Support engineers need to gain good level of expertise in the product or system they will be assigned to support.

Escalation Point: Support Engineers are expected to work closely with L1 and L2 teams, providing guidance and assistance in issue resolution. You will be also considered as the escalation point for complex technical problems during your shift hours.

Emergency Response: You will be participating in on-call rotations to provide 24/7 support for critical incidents and emergencies.

Customer Communication: One of the expectations is to interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.

Cross-functional Collaboration: Support Engineers must collaborate with various teams, including development, quality assurance, and product management, to address complex issues and drive product improvements.

Performance Optimisation: Actively look for system performance issues by identifying bottlenecks during log monitoring and working with Dev team as required on tuning configurations and implementing performance-enhancing measures.

Field Service Engineer

Leeds

£30,000 to £40,000 Salary DOE + Company Van + 25 Days Holiday (increasing to 30 with time served) + Bank Holidays + Profit Share Scheme + Full Training + Laptop + Mobile Phone

40 Hours per Week Monday to Friday (Plus On Call Rota for Saturdays and Bank Holidays)

Field Service Engineer required for an industry specialist in home access equipment technology. With a trading history of 10 years, this is a great opportunity to join a company who can offer ongoing training, both inhouse and externally. The successful candidate will be working on technology that both improves and enhances the independence of its users.

This role would suit an experienced field service engineer with a proven installation or repair focused background. You will need an understanding of relay switches, control systems and fault finding, but full product related training can be provided. Candidates will be working mainly in domestic property environments. You will also be confident using hand and power tools.

The successful candidate will be responsible for the installation, configuration, maintaining, repair and removal of environmental control systems and access control systems within the homes of NHS service users and private clients. You will typically cover properties within a 2-hour radius of Leeds, however, the company do operate on a nationwide basis so occasional further travel and stay away is required.

The role is Monday to Friday, with a requirement to be part of a Saturday or a bank holidayrota basis. However, this is very infrequent.

The Field Service Engineer Role:

· Installation, configuration, maintaining, repair and removal of environmental control systems and access control systems
· Working largely in domestic premises
· Provide training on equipment to users
· Prepare quotations and specification documentation
· Ensure work is carried out in a safe manner
· Full training on products available
· Typically working in a 2 hour radius of Leeds but occasional further travel required

The Field Service Candidate:

· Maintenance/repair/installation background
· Understanding of relay systems and control systems
· DIY and IT Skills
· Able to work independently and as part of a team