Total 1,151 Process Improvement Manager job vacancies in Johor Bahru JHR

Job Description

• To assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office.
• To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy.
• To oversee the various sections within the Front Office Department to ensure optimum results.
• To oversee the FO operations in the absence of the FOM.
• To prepare management reports relating to room occupancy, reservations pattern, sales statistics, analysis of guest mix, sale production and other reports.

Job Requirements

• At least 2 years of prior experience in similar capacity
• Positive work attitude and team player.
• Good communication and public relations skills.
• Must be able to perform rotating shifts

Job Purpose

Researching and developing new menu items, products and processes, and operational procedures. With the focus to optimize ease of execution including cost control.

Job Responsibilities

• Monitor new market trends and competition

• Identify potential new products for R&D with Managing Director and/or Operations Director.

• Work closely with Operations, Purchasing, Brand Marketing for annual new products go-to-market plan.

• Provide technical expertise for products in development, new or improvement of existing

• Ensure food safety and regulatory requirements specific to the menu development.

• Complete accurate food costing of ingredients for the products developed.

• Work along-side multiple departments with all aspects of product roll-out including marketing, creative, training and materials

• Monitor Product Performance

• Conduct Product audits as and when required.

Job Requirements

• Degree/Diploma in Culinary or its equivalent

• At least 7 years work experience in the F&B industry

• Must have basic knowledge of food product recipes, food processing, thorough knowledge of food safety standards

• Basic culinary knowledge related to equipment and technical skills

• Passion for food

• Systematic and process driven

• Ability to work well with people at all levels

• A hands-on and result-oriented person

• Able to work well under pressure and tight deadlines

• Good knowledge of Excel, Word and PowerPoint

Our People and Culture team plans, builds and designs people strategies to ensure that Rainbow Centre (RC) has a competent and passionate workforce to meet the aspirations of our service users. The Lead Manager/Business Partnering will lead a team to provide strategic HR advice on employee matters, analyze metrics to improve work relationships and productivity and ensure compliance with relevant manpower regulations and policies.

Job Description & Requirements

Our People and Culture team plans, builds and designs people strategies to ensure that Rainbow Centre (RC) has a competent and passionate workforce to meet the aspirations of our service users. The Lead Manager/Business Partnering will lead a team to provide strategic HR advice on employee matters, analyze metrics to improve work relationships and productivity and ensure compliance with relevant manpower regulations and policies.

Critical Work Functions

Plan HR and workforce strategy and organisation development

• Align HR strategies and plan to organisation’s current and future business strategies in consultation with business leaders
• Develop a service management framework, incorporating service quality standards, service level agreements, and service excellence metrics
• Advise unit leaders on implications of current and future workforce supply and demand
• Advise business partners on ways to address manpower shortfalls or surpluses

Develop and engage talent

• Collaborate with unit leaders and learning managers to focus on RC’s learning and development strategies and meet organisational requirements
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• Liaise with unit leaders to define key performance indicators (KPIs) for senior roles in line with organisation’s strategies and objectives
• Guide unit leaders to cascade KPIs and performance goals to their employees and communicate performance ratings

Discipline and conduct Exit Management

• Guide unit leaders to comply with legal obligations when dealing with voluntary exits
• Oversee and guide business partners in grievance handling, management of misconduct, involuntary exit decisions and alternatives in compliance with legal obligations

Analytics and insights

• Look across a series of data and anticipate implications on HR practice; Leverage on technology to effectively deliver quality HR services including benefits administration, database maintenance, training administration, reporting and analyses
• Recommend HR policies, practices or strategies that competitively position RC as an employer of choice

Relationships and communication

• Understand organisational and individual challenges, help the senior leaders to define the problem and identify root cause of the people related issues, providing resources to advise senior leaders to determine the appropriate course of action in people related matters
• Establish relationships with senior leaders to build trust and understand their needs

Develop Self and Others & Innovate for Greater Impact

• Provide coaching and guidance to subordinates
• Establish long-term objectives for the HR business partnering function that align with the strategy of the organisation
• Lead team to translate business strategy into annual performance goals and departmental objectives

Job Holder Requirements

• A good tertiary qualification in Human Resource Management or related field
• 10 years of relevant experience, with at least 3 years in a Team Lead role overseeing Business Partnering

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Responsibilities:

• Develop and execute business growth strategies and project management for the organisation.
• Create acquisition and retention strategies for successful client onboarding and long-term relations.
• Develop and execute sales action plans incorporating key performance indicators (KPIs).Execute and manage projects arising from business partnerships.
• Facilitate communication and collaboration among internal teams, clients, and stakeholders to ensure project alignment and success.
• Collaborate with marketing and membership teams on launches, promotions, and campaigns, aligning strategies for maximum sales impact.
• Maintain relationships with clients, addressing their needs and concerns through project focused solutions to ensure satisfaction and retention.
• Assessing potential risks and challenges associated with new ventures or strategies and developing mitigation plans.
• Prepare reports on business development activities, project progress and outcomes for management review.

Requirements:

• Bachelor’s degree in business, marketing, or related fields.
• Prior experience in business development, project development, or related roles.
• Flexibility and adaptability to changing business needs, priorities, and challenges.
• Ability to workindependently and collaboratively in multistakeholder teams to achieve business goals.
• Strong understanding of sales strategies, lead generation, and relationship building.
• Exceptional communication and negotiation skills.
• Results-oriented mindset with a proven track record of meeting targets.
• Creative thinking and problem-solving abilities.

Our client is a company that curate and produces Luxury Lifestyle Events & Exhibitions in Singapore. They are now looking for an experienced Production Manager to oversee and manage the set production and operational requirements for luxury lifestyle events, pop-ups, and exhibition.

If you think you fit the criteria, apply now!

Job Description

• Be part of the production and operations team in planning and coordinating events and exhibition in Singapore and regional countries
• Manage overall production and operations timelines and quality
• Oversee vendors & logistic agencies to ensure deliverables are met
• Cost negotiation and managing suppliers’ relationships
• Project operations planning and administration which include pre-event preparation, onsite execution and post event closing
• Internal liaisons and communication with our projects and design divisions
• Production management from fabrication to on-site set up supervision and management for events and exhibitions
• Supervision and management of dismantling phase of projects
• Proactively handle any arising issues and troubleshoot any emerging problems during set up and event day
• Co-ordinating risk assessments, safety regulations and process management document

Requirements

• Between 3 - 5 years’ experience of production and operations management for premium lifestyle events & exhibitions
• Relevant experience and knowledge in set construction and electrical requirements for events and exhibitions
• Strong supplier management and quality control to ensure supplier deliver high quality finishing
• Effective negotiation skills for costs with external vendors and contractors
• Able to produce timeline and production schedules
• Must be able to handle multiple projects concurrently
• Understand AutoCAD layout and technical production plans
• Possess positive attitude and in good health.

Benefits

• Good remuneration package, including project-based incentives
• Supportive and cohesive team environment
• Annual Dental, Optical & Medical Entitlements
• Hospital & Surgical Insurance Entitlements
• 2-days flexible Work from Home arrangements per month (bi-weekly)
• Off-in-lieu provided for work on weekends and public holidays
• Good opportunities to work on overseas projects for wider exposure

The Project Manager oversees the planning and all project operations. He/She manages the progress of the project and ensures quality and timely delivery. The Project Manager will be required to travel to project sites. Good communication skills are needed to liaise with the various stakeholders.

- Coordinate with relevant parties to manage progress of the project to make sure that the schedule is kept.

- Lead team to manage project operations, schedule and specifications.

- Manage operational cost to keep cost within the budget.

- Manage site document filing and record keeping in accordance with International Organisation for Standardisation (ISO) standards.

- Manage subcontractors’ activities to ensure compliance of contract requirements.

- Monitor compliance of work with the workplace safety and health regulations.-~ Monitor quality of project delivery to make sure they meet project requirements and regulations.

- Oversee the project team and subcontractors in delivery of project to meet completion date.

- Provides leadership to the project management and construction team.

- Submit weekly and monthly cash flow and project reports

Qualification

- Degree in Civil Engineering or related disciplines

Requirements

- Min 5 to 10 years of experience in similar capacity with extensive knowledge in steel, glass,aluminium and building envelopes.

- Must have the competency to manage and lead project team

- Able to support tendering activities

- Able to communicate effectively with good interpersonal skills.

- Salary will commensurate with qualification and experience.

Requirement

• Lead the architecture, design, delivery, integration, testing, and support of OSS Resource Inventory applications portfolio, including NGNIS, AWIS+, GISv2, and other minor applications.
• Translate marketing/business requirements and architectural designs into cost-effective technical, functional, and operational specifications, negotiating with vendors for solution delivery.
• Drive strategic initiatives to reduce costs and enhance service quality, ensuring vendor solutions are flexible, scalable, and meet operational needs.
• Manage a large, dynamic environment, driving delivery of small to complex business initiatives, collaborating with third-party vendors to achieve positive outcomes.
• Meet department KPIs for costs, delivery, and operational targets, contributing to company goals and strategies.
• Provide strong leadership to a team of solution designers and analysts, aligning with company mission and corporate goals, fostering team engagement and accountability.
• Engage stakeholders and vendors, presenting and influencing to ensure outstanding customer experience and build trust across.
• Develop and execute a coherent OSS Resource Inventory delivery strategy, ensuring projects meet quality, time, and cost objectives.

Key Highlights:

• Great Exposure to the government sector.
• Nearest MRT: Raffles Place
• Working Hours: Monday – Friday (Office hours)
• Benefits: AWS, Bonuses, Hybrid Working Arrangement

Key Responsibilities:

Finance:

• Responsible for full sets of accounts and the preparation of annual report according to Financial Reporting Standard and statutory requirements
• Facilitate timely closing of monthly accounts and review postings of AR, AP, GL entries in the accounting system.
• Review of Budget, Forecast and quarterly GST reporting
• Assist tax agents to finalise tax for submission to IRAS and work with tax agents/advisors for tax incentive applications
• Liaise with external auditors to resolve accounting issues and co-ordinate audit process.
• Responsible for any regulatory filling required (for fund management subsidiary and SLF Trust Fund)
• Oversee the billing/collection process and initiate discussion with the Managing Agent on actions to mitigate delay in collections.
• Provide quick financial analysis of potential clients on their ability to pay.

Fund operations:

• Trade lifecycle management including confirmations/settlements and reconciliation.
• Review of Net Asset Value calculation and accounts performed by the Fund Administrator for organization's Trust Fund
• Liaise with Trustee, Fund Administrator, middle office service provider and custodian on matters relating to organization's Trust Fund
• Support in the development/review of operating policies and procedures including the operations process for new products.

Key Requirement:

• Only Singaporean
• Degree in accountancy/ finance or any related field
• At least 8 years of relevant experiences in Finance and Fund operations in the Investment/Asset management

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

(Open to AP leader / assistant manager who has prior shared-service centre exposure!)

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.
• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.
• Key point of contact for the Group’s Procure-to-Payment process.
• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.
• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.
• Maintain and establish AP policies and procedures for easy guidance and implementation.
• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.
• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.
• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.
• Knowledge of Esker and Vendor Invoice Management.
• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.
• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.
• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

We are looking for an experienced and ambitious Business Development Manager (Social Content) to join our team. As a Business Development Manager (Social Content), you will be responsible for increasing company revenue by developing new business opportunities.

Primary:

· Identifies, pursues (hunts) and bring in new business accounts.

· Identifies and develops new business opportunities for the new Social Media Content business.

· Able to work well in a team, by working directly with internal and external partners such as creative production, content creators, artistes, influencers.

· To stay relevant in our service offerings, have a finger on pulse on emerging Social Media content trends and platforms.

· Has good experience in creating and presenting pitch decks to potential clients, and closing deals independently.

· Ensures potential business opportunities are followed up closely in a timely manner.

· Bonus: Has existing good relationships with corporate clients.

Secondary:

· Manages key client relationships and works to build new ones.

· Builds and maintain good relationships with customers, suppliers, vendors, partners.

· Evaluates existing business accounts, with an eye towards building on what works and changing what doesn’t.

EDUCATION & EXPERIENCE

· Minimum Diploma in Business Management, Marketing or related field

· Minimum 5 years of sales experience in Social Media Content/ Agency

· Good financial and business acumen

· Good interpersonal skills and relationship management

· Good presentation pitch and communication skills

· Able to communicate clearly and concisely about our services to prospective clients, partners, vendors

· Familiarity with current Social Media trends and platforms

· Attention to details, fast learner; with enthusiasm and sincerity

*Please state your expected salary as part of the screening process.

The Project Manager oversees the planning and all project operations. He/She manages the progress of the project and ensures quality and timely delivery. The Project Manager will be required to travel to project sites. Good communication skills are needed to liaise with the various stakeholders.

Roles and responsibilities:-

~ Coordinate with relevant parties to manage progress of the project to make sure that the schedule is kept.

~ Lead team to manage project operations, schedule and specifications.

~ Manage operational cost to keep cost within the budget.

~ Manage site document filing and record keeping in accordance with International Organisation for Standardisation (ISO) standards.

~ Manage subcontractors’ activities to ensure compliance of contract requirements.

~ Monitor compliance of work with the workplace safety and health regulations.

~ Monitor quality of project delivery to make sure they meet project requirements and regulations.

~ Oversee the project team and subcontractors in delivery of project to meet completion date.

~ Provides leadership to the project management and construction team.

~ Submit weekly and monthly cash flow and project reports

Qualification:

Degree in Civil Engineering or related disciplines

Requirements:

- Min 8 to 10 years of experience in similar capacity with extensive knowledge in steel, glass and building envelopes.

- Must have the competency to manage and lead project team

- Able to support tendering activities

- Able to communicate effectively with good interpersonal skills.

- Salary will commensurate with qualification and experience.

Overseeing company's operation for 3 outlets in Singapore and 3 outlets in Johor Bahru.

Company's operation teams at present are well trained and experience and very strong in sales.

This position needs strong character, competence in problem solving and tremendous inter personal skills.

Preferably have experience in beauty industry, female in late 30s or early 40s would be most suitable

Description of Duties

• Proactively identify and secure sales for new and used cars, including our luxury, super cars and pre-own selection.
• Provide professional service to existing and potential customers from before sales to after sales.
• Demonstrate integrity, genuineness and courtesy when handling customers.
• Proactive in learning about vehicles' specifications and functions.
• Consistently keep up with new market trends and demands, eg. products and pricing knowledge.
• Attend to all customers enquiries.
• Actively and professionally resolve customer feedback.
• Ensure showroom is in the best condition.
• Able to handle luxury and supercars.

Requirements

• Valid class 3/3A license with a minimum 2 years driving experience.
• Excellent teamwork, communication and interpersonal skills.
• Experience in airline, retail sales and hospitality industry are welcome to apply.
• Able to work on weekend and public holiday.

• Developing and implementing HR Strategies and initiatives that aligned with the overall business strategy
• Handle the full function of HR which includes Recruitment, Compensation and Benefits, Performance Management, and Employee Relation
• Payroll management and processing
• Lead and coordinate key HR processes such as annual performance evaluation and salary review
• Preparing Job Description, sourcing of job posting portals, and coordinating, and participating in the interviews and reference checks.
• Implement employee-relations engagement activities necessary to promote a high level of employee morale and motivation
• Handling employee relations, grievances and counselling
• Ensure legal compliance throughout human resource management
• Create and update policies and procedures
• Provide advisory and support on Operational matters
• Perform analysis such as learning needs analysis and identify metrics/KPIs to track programme impact, learning utilization and other talent and learning development outcomes
• Develop methodologies and training evaluations to ensure effective learning outcomes.
• Ensuring a systematic and structured training policy and programs are put in place to upgrade the level of service standards.

Key Attributes:

• Degree in Human Resource Management
• Minimum 5 years of related experience with at least 3 years of demonstrated experience in a management role in security industry
• Proven track record as an effective Human Resource professional and the ability to lead and motivate
• Familiar with Singapore Labour Laws and Regulations
• Business acumen and strong leadership, planning, problem-solving, organisational and analytical skills
• Tactful with pleasant and outgoing personality, excellent communication and interpersonal skills