Skillset

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules
2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY, CN, International
4. Fine tune applications and systems for high performance and higher volume throughput
5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
7. Respond on time to the queries raised by various business units.
8. Provide timely updates regarding production status and progress of issue resolution.
9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

1. Able to support SIT/UAT/PROD/DR deployment, with DevOps
2. Able to support relevant software/platform/database upgrade for the systems

Join WSP, a global leader in engineering professional services, and elevate your career as a Principal Water Resource Engineer. As part of our team of intelligent and collaborative Changemakers, you will be a driving force in delivering iconic projects that shape the future.
Role Overview: As a Principal Water Resource Engineer at WSP, you will hold a strategic leadership position, enhancing the capabilities and reputation of our Geo-Environment team. This role focuses on leading and influencing major projects in civil, infrastructure, renewable energy, and mining sectors, with a particular emphasis on water resources management, flood resilience, and climate change adaptation.
Location: Preferably Sydney, Australia; other locations considered for the right candidate.
Responsibilities:

Spearhead the development and delivery of innovative and sustainable surface water management solutions.
Lead complex projects in geo-environmental engineering, focusing on surface water assessments and designs to support various sectors across
... Click here to view more detail / apply for Principal Water Resource Engineer

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

The importance of water to the health of our world can’t be overstated. As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community. You’ll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities. Who are we looking for? GHD South Queensland’s Surface Water Group is seeking an experienced and motivated Senior Water Resource Engineer to join our Brisbane-based team. This exciting role will be involved in the delivery of substantive hydrology and hydraulic elements for a diverse range of integrated projects. There is flexibility in this position…

Click here to view more detail / apply for Senior Water Resource Engineer

Responsibilities

• Responsible for general HR, administrative and office management
• Support admin related documents purposes
• Verify staff claims
• Manage the sorting and organising process of paper documents and maintain good filing system
• Assist full cycle of recruitment and selection, including interviews and on boarding procedures and record keepting
• Assist for work pass applications and renewal
• Assist with corporate adminisration / HR/ Office

Requirements

• NITEC / Diploma with 1 year related working experience in HR/Admin field. proficient in MS Office, such as MS Word, Excel
• Fresh grad are welcome to apply

Duties and Responsibilities:

• Recruitment and work passes matter.
• Conducts orientation programmes for new recruits and ensures proper induction is given.
• Work closely with site Managers, Supervisors and management team to deliver HR initiatives and operational support.
• Assist in maintaining the document management system in accordance to the company’s ISO policies and procedures.
• Process of Group Insurance administration for staff and ensure compliance with the Act.
• Assist in organising corporate social responsibility and welfare activities.
• Other ad-hoc administrative duties when assigned.

Requirements:

• 'O' Level/ NITEC/ Certificate in a HR-related discipline with at least 1 year of relevant experience, preferably from a fast-paced work environment
• Good team player
• Able to work independently
• Meticulous, careful and positive
• Resourceful and enjoy challenges

Oracle HR Support Engineer

Skillset

• Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules
• Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG, MY, CN, International
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Have a quality mind-set with prevention attitude to attain zero defects
• Able to support SIT/UAT/PROD/DR deployment, with DevOps
• Able to support relevant software/platform/database upgrade for the systems

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email Febrianto@lmarecruitment.asia.

Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Job Description

Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO Roles/Responsibilities

Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

Fine tune applications and systems for high performance and higher volume throughput

Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

Respond on time to the queries raised by various business units. Confidential S/N Role Team/ Competency Core Skillsets High Level Job Scope Job Description

Provide timely updates regarding production status and progress of issue resolution.

Perform impact analysis of enhancements/projects that will impact supported systems.

Participate in Disaster Recovery and Business Continuity exercises.

Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

Have a quality mind-set with prevention attitude to attain zero defects

Able to support SIT/UAT/PROD/DR deployment, with DevOps

Able to support relevant software/platform/database upgrade for the systems.

Job Scope:

• Create and maintains the system’s security design for configurations, workflows, reports, integrations, and tenants.
• Coordinate with both technology and business teams to identify, develop, implement, and maintain the system’s Security Matrix
• Serves as a single point of contact for system’s functional security design to ensure that all work streams are cohesive and cross functional impacts are considered.
• Optimize and simplify system’s security design
• Response to audit requirements concerning system’s security configuration.
• Proactively performs regular security audits to ensure compliance with data management policies and protocols.
• Perform audits on system roles and access logs to ensure accuracy.
• Stay abreast of system’s customer alerts and product releases that impact security.
• Actively participate and perform relevant activities in the Release Management process.
• Understand and follow defined technical standards, security and data privacy standards, and best practices.

Job Requirement:

• Bachelor’s degree in computer science, Business Administration or related field or equivalent work experience
• 3-4 years total HR SaaS implementation/maintenance experience such as Workday, SAP, Oracle, SuccessFactors

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA License: 16C8004 | Hailey YANG | Registration No: R1876431

Looking for L2 support Engineers to work in a reputed bank in Singapore

Job Description:

• Technically competent in Oracle EBS CoreHR,Self ServiceHR, Absence Management,Approval Management Engine,Talent Management and Compensation Modules
• Technically competent in Unix/Linux,OraclePL/SQL,Web Logic, Java J2EE, Oracle SSO

Skill Set Required:

Support Oracle, Human Resources Management System(HRMS),ServiceDelivery, SQL,Unix/Linux, Oracle,WebLogic, Java J2EE

HR Global Services Process Integration

Description -

Delivers a first-class employee life-cycle HR service experience to Global HP employees by utilizing a digital HR support model/experience via end-to-end operational services. Identifies emerging applications and drives process improvements and simplification that supports business and people strategy. Consults with HR partners and businesses to plan, develop and implement HR IT solutions to meet organizational requirements. Defines strategy for HR Services support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO) and leads MADO support activities. Accountable for HR data privacy, risk and compliance.

Responsibilities:

• Provides support and processes HR activities such as pre-hire check/hiring in HR system, new-hire pre-on boarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc. 
• Initiates, reviews, and approves daily HR System transactions ensuring compliance with policies and procedures/Prepare HR related legal documents (i.e. employment letter, employment contracts, job change addendums, document related to Termination etc.) 
• Manages employee records (including electronic files and ensures information is accurate and up-to-date) and supports audits, government surveys and reporting 
• Identifies trends based on data analysis and recommends areas for process improvements
• Contributes to educating HR generalists, people managers and employees on practices and tools to encourage them to resolve issues on their own through HR Systems and platforms
• Provides coaching and guidance on HR processes. 
• Provides orientation to new hires and delivers trainings for new processes, programs and platform rollouts.
• Ensures exceptional service by promptly and accurately responding to questions by HP employees via HR platform where country specific HR knowledge or solutions are required and updates knowledge database articles
• Supports projects including acquisition deals representing the HR Global Services organization as needed

Knowledge and Skills:

• Strong customer focus while maintaining a high level of integrity and confidentiality 
• Solid analytical and problem-solving skills
• Advanced skills in Microsoft Excel
• Knowledge in Adobe Applications
• Strong analytic capability
• Experience in managing low to moderate cases 
• Solid communication skills catered to a wide variety of audiences. (e.g. written and verbal)
• Solid understanding of HR programs, policies and processes
• Knowledge and experience in HR discipline
• Strong knowledge of all the Microsoft 365 applications
• Applies developed subject matter knowledge to solve basic to moderate business issues within established guidelines and recommends appropriate alternatives
• Works on problems of low to moderate complexity and scope

Impact and Scope:

• Impacts immediate team and country team (Collaborates with peers both junior and senior)
• Act as an informed team member providing analysis of information and limited project direction input

Education and Experience:

• Bachelor's degree in relevant area or demonstrated competence
• Typically 2-4 years of experience

Job -

Human Resources

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

JOB DESCRIPTION

We believe that clothes — and how you make them — can make a difference.

Our iconic global brand has a unique history and an amazing heritage, with our people at the core of our success. This is an exciting time to be a part of our market-driven, results-oriented, and hardworking talent. We’re building on our heritage to move forward, to be as innovative and relevant to today’s consumers — and tomorrow’s — as we were when we first started.

The LATAM Regional HR Operations Process Improvement and Payroll Manager role (Mexico City based) will specialize in process improvement in areas such as daily HR operations and payroll-related responsibilities for LATAM markets (Mexico, Peru, Brazil, Chile, Bolivia, etc.). You will report to the Sr. Director of Global HR Operations (USA based) and be responsible for HR process improvement across LATAM, and payroll management oversight in partnership with local country HR and Finance teams.

Job Responsibilities:

• Guarantee accurate and timely management of the company's HR and Payroll deliverables
• Collaborate with local teams to drive enhanced ways of working in alignment with global processes and standardization including the definition of roles and responsibilities and operational documentation
• Conduct regional analyses focused on data in our source systems (Workday, ServiceNow, and 3rd Party payroll systems) to drive continuous improvement of data quality and integrity
• Ensure compliance requirements (local mandated regulation and company policy) are being met
• Provide strategic leadership to direct reports ensuring ways of working are aligned with the business
• Partner with key stakeholders (HR, Benefits, Compensation, Finance, etc.) to implement new initiatives, resolve issues and concerns, and provide quality customer experience to our employees

 Skills & Qualifications:

• Demonstrated capability in identifying & delivering against critical success factors for HR/Payroll operations including payroll services both internally and provided by external payroll providers
• Extensive knowledge including payroll collection, preparation and payment, payroll taxes, payroll accounting, insurance policies, benefits in kind, savings fund, etc.
• Knowledge and experience in compliance, wage and hour laws, and time & attendance systems
• Strong work ethic for process improvement and problem solving with analytical skills resulting in the ability to identify root causes, trends or variances and the ability to propose solutions
• Solid written and verbal communication skills with the ability to articulate results and issues to varying audiences (English and Spanish required)
• Must be highly organized, capable of handling multiple assignments simultaneously, able to prioritize issues appropriately and meet deadlines with minimal supervision

Job Requirements:

Formal education: Related degree.

Experience: 5 to 10 years of experience in general processes of HR Administration and Payroll.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

Support Oracle Human Resources Management, System (HRMS) Service Delivery, SQL, Unix/Linux, Oracle, WebLogic, Java J2EE

Skill Set:

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met. 6. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems

Who are we?

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションズエンジニア)

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションエンジニア)

エクイニクスでは2024年4月入社を対象にした新卒採用を行っています。

世界のデジタルインフラストラクチャを支えるという社会貢献性の高いグローバルカンパニーで、いままで学んだ事、あなたのコミュニケーション能力、チームワーク力、主体性など、年功に囚われない自由な社風のもと存分に活かしませんか？

エクイニクスについて

エクイニクスはグローバルなデジタルインフラストラクチャ企業です。デジタル時代のビジネスリーダーは、成功の原動力となるインフラを信頼性の高いエクイニクスのプラットフォーム上に結集し、相互に接続しています。エクイニクスは、お客様がビジネス優位を構築するために必要な、すべての場所で、すべてのパートナーと、すべてのビジネス機会に、アクセスすることを可能とします。日本国内のエクイニクスのオフィスおよびデータセンターは、東京と大阪で展開しています。

業務内容

当社のデータセンター内でのお客様からの問い合わせや、お客様とお客様を結ぶケーブリング作業(相互接続)などを⾏なっていただきます。

日頃から英語を使用して業務を行っていただきますので英語能力も伸ばすことができます。

• お客様の入館対応、お客様からのお電話や社内からの依頼対応
• 障害対応、弱電、強電の工事発注等の施工管理
• サーバールーム内の電源、空調の需要率管理
• 業務のスケジュール管理、書類作成等の事務的作業 等

募集職種/採用数

• Customer Operations Engineer 候補:１名

雇用形態

正社員　※期間の定めなし、試用期間あり（3ヵ月）
 

応募資格

• 四大卒以上、文理不問
• 英語能力: 応募時にTOEIC600相当必須
• 日本語能力: 入社までにN1相当必須
• 上記に加えて2024年中に入社が可能な方

月額初任給

大卒以上一律: 275,000円（左記金額に30時間の見込み残業代含む）

-30時間を超える時間外労働分についての割増賃金は追加で支給

賞与　年1回（3月支給）

諸手当

• 時間外手当
• 通勤費：月50,000円まで支給

勤務地

都内／都内近郊データセンター　※地域を大きくまたぐ定期的な転勤などはございません。（大阪勤務希望者は個別相談可能）

勤務時間

• 研修期間：9：00～18：00（昼休憩 1時間）
• 配属後：シフト勤務　8:00～20:30 または 20:00～8:30 （１時間休憩 x 2）

-月16日勤務

休日休暇

• 研修期間：完全週休2日制（土・日）、祝祭日  
• 配属後：シフト制 ⽉6〜7⽇ 

年間休日120日以上　

※ただし、配属先・勤務形態により休日数は異なります。

※勤務時中に引継ぎをしっかりした後はしっかりと休むことができ、会社からのメールや電話がなく、

シフト希望は考慮し、仕事とプライベートのON OFFをしっかりつけられます 

• 有給休暇、年末年始休暇、慶弔休暇、病気休暇、試験休暇、産前産後休暇、育児休暇、

各種保険　健康保険、厚生年金保険、雇用保険、労災保険、確定拠出年金

福利厚生

• 従業員自社株式割引購入制度
• 各種社会保険完備（雇用、労災、健保、厚生年⾦）
• 健保保養施設、フィットネスクラブ補助
• ネクストステージチャレンジ手当/休暇（永年勤続者対象）
• 資格取得⽀援制度
• 公認クラブ活動⽀援制度（カートクラブ、テニスクラブ（東京/大阪）、バスケットボールクラブ）
• 従業員⽀援プログラム EAP　※困った時に何でも相談できる制度です 
• 慶弔⾒舞⾦（結婚祝⾦、出産祝⾦、弔慰⾦等）、
• 私服可 (ポロシャツやパーカーの⽀給あり) 
• ボランティア活動 絵本の送付、街⾓クリーニングなど 他

選考フロー　面接3回＋Web適性検査

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

• Involved in escalating and expediating higher level orders, upon supervision

• Actively follows up on work orders in the queue to support the overall team

• Maintains notes and records of activity fulfillment in the ticketing system

Installations

• Rack and stack basic customer equipment, with guidance from more senior team members.

• Supports routine intra-cage and infrastructure installations, under guidance, which may include:

• - routine ladder racks and basic fiber raceways; -  basic cable management and support systems (patch panels); - routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect

• Supports basic cross-connect troubleshooting

Testing / Troubleshooting

• Supports basic testing and routine installations of customer assets

• Supports standard layer 1 cross-connect certification testing, under supervision

• May learn more semi-routine testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following basic order execution requirements

• Delivers quality customer service experience when interfacing with customers

• Discusses time expectations on new deployments, by following standard operating procedure guidelines

• May support customers on-site through access and escorting services

Projects

• Supports fulfillment of projects under close supervision

Training

• Completes assigned training in a timely manner

Qualifications

• Typically requires a high school diploma

• 1 year of equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.