Total 944 Planning Analyst job vacancies in Customer Service category in The United States of America

Job Description:

a. Skill to Manage Physical and Virtual Servers in a large environment typically 600+ Servers.

b. Server Hardware troubleshootingc. Knowledge of ITIL Preferred.

d. Experience in handling Servers across multiple OS flavors.

e. Experience on configuration and troubleshooting of Windows Clusters

f. Experience on troubleshooting DHCP and DNS Services.

g. Knowledge of networking fundamentals.h. Experience in tracking server activity, performing upgrades of software, addressing technical problems.

i. Good Documentation Skills preferred.

j. Knowledge of configuration and troubleshooting of Hardware RAID.

EXp : 2- 4 yrs

Work from Mumbai vikhroli location only 

24* 7 Shift

IT Service Desk Analyst Apply now Job no: 565703 Work type: Full time Location: Corporate Services - WA Categories: Information Technology Permanent full-time opportunity Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA Great opportunity to grow your career across a national network! A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an IT Service Desk Analyst to join our WA IT Service Delivery team based between Joondalup Health Campus or Hollywood Private Hospital.  The Opportunity The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department’s operational objectives. Your key accountabilities will include, but are not limited to: Provision of responsive and high quality…

Click here to view more detail / apply for IT Service Desk Analyst

IT Support Analyst with Global company Your new company
Our client is a world leader in catering and support services, employing over 600,000 people across 45 countries. Role reporting into the Service Delivery Manager.
Your new role

Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
Create knowledge base articles in order to review and amend Service Desk policies and procedure
Work closely with third level infrastructure and applications teams to investigate problems and major incidents
Provide 2nd level support for external clients
Manage queries, trouble tickets, work orders and Requests for Service
Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
Provide remote assistance as well

What you'll need to succeed

Relevant IT Qualification
Relevant experience in the ICT industry, preferably IT Service Desk.
Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
'C' class driver's licence

What you'll get in return
You will enjoy a competitive rates and flexible working conditions.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Responsibilities

1. Check repaired / overhauled history of components and determine the workscope to perform.

2. Update and maintain database of all the additional requirements from customers to be performed on specific components. Inform workshop to perform these additional requirements for the specific components.

3. Track and update the status of all sub-components that are sent to outhouse vendors. Follow up with outhouse vendors on any queries related to these sub-components.

4. Monitor the availability of all spares that are indicated in Bill of Materials for all workshops.

5. Work closely with SIA and SIAEC Materials Requirement Planning Teams to provision sufficient spares to support operations.

6. Provide regular reports on the performance of outhouse vendors and inhouse workshop.

7. Carry out any other duties as assigned.

Requirements

1. Polytechnic Diploma in engineering or relevant quantitative disciplines

2. 1 - 3 years of relevant experience, ideally in Operations. Those without relevant experience are welcome to apply.

3. Strong skillsets in Operational Planning & Control

4. Open mindedness to approach problems from various angles

5. Good interpersonal communication skills

6. Strong analytical and reporting skills

7. Good computer skills in Microsoft Excel, Microsoft Word and SAP would be an advantage.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• The position is to perform SSB Terminal monitoring and Incident Management help desk functions within SSB Operations Management Center and action of additional tasks and service requests across the Core Operations department.
• The position is responsible for the proactive planning of all incoming Service Request (SR) allocations received within a specific geographic territory or; Effective exception management; Responsible for ensuring that all available field technician resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements are met.
• This role will support the activities of the Field Engineers (FE) assigned within a particular geographic region or territory; Responsibilities include planning, prioritizing, assigning, and monitoring all open Service Requests for FE’s.
• Monitoring and controlling all outstanding Service Requests and Core Operational matters within specific geographical areas as assigned; Identifying and escalating to the Team Leader or the Manager any situation that will cause a Service Request to exceed the specific contractual response or fix time for internal and external parties.
• Ensuring the correct and timely closure and completion of all the Service Requests.
• Recording any customer complaints on our SSB Network referred by any outside source and managing escalation as defined; maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding Service Requests.
• Generates daily and weekly incident reporting; review incident history to determine recurring faults.
• Work environment would require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations.
• Analyse reports on a daily basis to highlight deviations & service delivery shortcomings. Action based on analysis will include daily email communication highlighting the impact of any noted SLA failure & suggesting corrective measures to concerned team (Eg. with relevant service manager & service director. This has to be followed through for implementation wherever agreed to be implemented.
• Ensure preparation & validation of reports for capturing the overall performance.

Requirements

• Min 2 years of working experience in a help desk or contact centre environment with hands-on experience of using any network/ATM monitoring application systems.
• Able to work 12 hour shifts through weekends and public holidays to accommodate 24/7 operations.
• Proficient in PC skills including Microsoft Office applications.
• Good knowledge on Help desk Service levels / KPIs such as 1st call resolution, response time etc.
• Ability to communicate effectively, calmly and patiently with both technical and non-technical customer including internal groups.
• Based at Changi Business Park.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

• Liasing with our external network team
• Monitoring network performance and addressing issues in a timely manner.
• Maintaining server hardware and software
• Performing routine maintenance tasks, such as system backups, updates, and patches.
• Providing end-user support for desktops, laptops, and mobile devices, including hardware and software troubleshooting, installation, and upgrades.
• Collaborating with internal teams and external vendors on complex technical issues
• Implement infrastructure improvements.
• Develop and document IT policies, procedures, and best practices.
• Conducting regular security audits and implementing measures to protect network and data from cyber threats.
• Actively participate in IT projects, such as system migrations, upgrades, and implementations.

Company Profile

Julian Grey’s client is a Singapore based solution provider for high quality IT security products to value add to their MNC clients & channel partners and has been in the market for 25 years. With a team of more than 200 highly experienced professionals, the company is looking for individuals who are passionate about the IT security industry to join their rapidly expanding team.

Job Responsibilities

• Maintain, troubleshoot, and upgrade various systems.
• Ensure seamless operations through effective coordination with external vendors.
• Optimize and configure systems for peak performance.
• Spearhead the deployment and management of innovative systems.
• Conduct training sessions for analysts on system functionalities.

The Ideal Candidate

• A minimum of 2 years of experience in a Security Operations Center (SOC) role, focusing on SIEMs and case management tools.
• Knowledge of SOC standard operating procedures.
• SANS 400 certification is an advantage.
• Expertise in SIEMs parsers setup and scripting.
• Proficient in handling, analyzing, and interpreting log and network packet data, including formats like SNARE, CEF, PCAP, and Netflow.
• Strong foundation in internet protocols (TCP/IP), routing protocols, and basic networking.
• Experienced in administration across Unix/Linux/Windows platforms, including virtualization, storage, and network security.
• Understanding of security threats and mitigation strategies.
• Capable of analytical thinking for problem-solving and troubleshooting.
• Efficient in time management and organizational tasks.
• Effective communication skills, both written and verbal.
• Preferable: Training in system management related to SIEMs, Breach Detection Systems, and Network Forensic Systems.

Follow us for more updates, interview tips!

https://www.instagram.com/juliangreygroup/

https://www.linkedin.com/company/juliangreygroup/

https://www.facebook.com/juliangreygroup/

Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Let’s talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.Let’s talk about diversity, equity and inclusionWe embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse…

Click here to view more detail / apply for Commercial Support Analyst

The Service Desk Analyst is responsible for providing frontline support services to users, handling Incidents and Service Requests using the Incident and Request fulfillment processes in line with Service Desk Objectives, as part of the reliable delivery of the technology systems and tools that underpin Auto &General’s business operations. Qualifications and Experience: Essential 2 – 3 years of relevant Service Desk experience Strong technical knowledge and experiencing of frontline Service Desk Good oral and written communication skills. Excellent customer service skills Outstanding time management with the ability to multitask in a complex and high-pressure environment Exceptional troubleshooting and problem-solving skills. Preferred ITIL Foundation Certification. Tertiary qualifications in IT or a relevant field. Industry certifications. More about the role Key accountabilities Provide ICT support to users and solve non-complex problems to minimise system down-time and loss of productivity Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and…

Click here to view more detail / apply for Service Desk Analyst (95248)

This role involves continual optimization of customer touchpoints, improvement in customer experience and delivery of best in class initiatives under the Affluent and HNW loyalty programmes.

Responsibilities
- To execute initiatives that strengthens the Affluent and HNW Loyalty Programmes
- Optimize customer experience across the different touchpoints
- Optimize effectiveness of communications, both digitally and non-digitally, to drive customer lifetime value by increasing the recency, frequency and value of interactions with customers
- Develop high quality customer communication based on data to develop insights and incremental customer loyalty
- Work with Technology Team to develop best in class capabilities to effectively connect with our customers across all stages in their customer journey via the customer app
- Support the Wealth Centre Manager in day to day operations
- Collaboration with enterprise-wide stakeholders in delivering outcomes to drive the HNW business

Requirements
- Strong experience in engagement roles, preferably consumer or partner marketing experience in financial institution / insurance industry
- Experience in managing High-Net-Worth Segment would be an added advantage
- Experience in developing targeted customer communications, including development of creative briefs, conceptualizing creative concepts and managing creative agency
- Good foresight in selecting partners to collaborate with to drive optimal outcome
- Self-starter with sense of urgency, ability to work without close supervision and positive attitude
- Strong communication and interpersonal skills to work with people at all levels and influence people from diverse cultural background

Closes: 18 April 2024 Classification: Administrative Services Officer Class 5 Salary: $89,114 - $94,120 plus superannuation Position No: 35295 Directorate: ACT Health Advertised (Gazettal date): 04 April 2024 Contact Officer: John Amsteins on John.Amsteins@act.gov.au or (02) 5124 5000 Details:  Support Analysts are part of a dynamic team providing ICT level 1 support services across the ACT public health system for over 200 ICT systems. The role is required to also undertake help desk activity and provide support outside of usual business hours through a roster arrangement utilizing shifts that can be scheduled at any time seven days per week, 24 hours per day. Provide pro-active and re-active first level technical support by phone, email, onsite assistance, online chat and face-to-face for users of Health applications including level one system administration and access management. Manage user requests in accordance with agreed procedures. Identify, troubleshoot and resolve issues with applications based on agreed procedures. Assist with configuration, access…

Click here to view more detail / apply for Support Analyst | Full-time Temporary with a Possibility of Permanency

Helia, as Australia’s first Lenders Mortgage Insurance (LMI) provider, with over 50 years expertise in the Australian housing market are in the process of re-inventing ourselves.We exist to accelerate financial wellbeing through home ownership, now and for the future. Our mission  is to create innovative and tailored solutions in partnership with our customers.  We aim to do this efficiently and conveniently, leveraging state of the art technology and data solutions.TechOps follows a Squad/Spotify model – we form in self managing teams to solve key business problems. Team members need to be ‘specialist generalists’ i.e. each person brings their key domain knowledge but are also eager to work on other roles to ensure the squad meets its outcomes.The Customer Insights Analyst works in the Customer Hub and will play a pivotal role in shaping our understanding of customer behaviour, preferences and needs. Leveraging advanced analytics and data mining techniques, you’ll be driving deep dive portfolio and…

Click here to view more detail / apply for Customer Insights Analyst

Our Client is a well establisted market leaders in the Asia Pacific and global markets to Contribute to Society Through Science and Technology.

• Permanent Position : Service Operation Executive/Service Operations Analyst
• Salary : Attractive Remuneration + AWS + VB + Transport Allowances and Permanent Benefits
• Location : West (Kent Ridge)
• Working Hours : Office Hours, Monday to Friday

Job Responsibilities:

• Responsible for compiling installation data from countries in which we operate and presenting them in reports in a timely manner.
• In charge of service operations in Singapore and the region, be able to contribute to improvement of service workflow processes.
• Analysis of data in company information systems and output them in concise reports for service business decision-making.
• Handle service order processing to gain insight into service processes where improvements can be made.
• Collaborate with technical engineers to ensure efficient service operations under ISO 9001 quality management system.

Job Requirements:

• Possess a bachelor’s degree in any field of study or at least 2 years of working experience with sales / business team.
• Experience in Power BI software and MS Excel Pivot
• Possess a good grasp on data analytics and a logical thinking mind.
• Good business communication skills with internal and external stakeholders.

Next Step

• Interested applicants may email your resume to jasmin.toh@lmarecruitment.asia with your latest updated resume
• Only shortlisted candidates will be contacted

Company Profile

Julian Grey’s client is a Singapore based solution provider for high quality IT security products to value add to their MNC clients & channel partners and has been in the market for 25 years. With a team of more than 200 highly experienced professionals, the company is looking for individuals who are passionate about the IT security industry to join their rapidly expanding team.

Job Responsibilities

• Maintain, troubleshoot, and upgrade various systems.
• Ensure seamless operations through effective coordination with external vendors.
• Optimize and configure systems for peak performance.
• Spearhead the deployment and management of innovative systems.
• Conduct training sessions for analysts on system functionalities.

The Ideal Candidate

• A minimum of 2 years of experience in a Security Operations Center (SOC) role, focusing on SIEMs and case management tools.
• Knowledge of SOC standard operating procedures.
• SANS 400 certification is an advantage.
• Expertise in SIEMs parsers setup and scripting.
• Proficient in handling, analyzing, and interpreting log and network packet data, including formats like SNARE, CEF, PCAP, and Netflow.
• Strong foundation in internet protocols (TCP/IP), routing protocols, and basic networking.
• Experienced in administration across Unix/Linux/Windows platforms, including virtualization, storage, and network security.
• Understanding of security threats and mitigation strategies.
• Capable of analytical thinking for problem-solving and troubleshooting.
• Efficient in time management and organizational tasks.
• Effective communication skills, both written and verbal.
• Preferable: Training in system management related to SIEMs, Breach Detection Systems, and Network Forensic Systems.

Follow us for more updates, interview tips!

https://www.instagram.com/juliangreygroup/

https://www.linkedin.com/company/juliangreygroup/

https://www.facebook.com/juliangreygroup/

Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Responsibilities

• Analyze call center data to generate valuable insights to predict customer trends.

• Track key quality metrics for improvement strategies.

• Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.

• Make recommendations on process and policy improvements from reports. Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.

• Contribute to call calibration sessions to evaluate agent performance.