Total 31 PR Agent job vacancies in Bangkok

As F&B Reservations Agent you will directly support the team in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure the monitoring of daily arrivals for all guest requests to be carried out and communicated. You will be working on inventory management, including allotments, group blocks and rate codes in all applicable systems.

The position will be based at Avani+ Riverside Bangkok Hotel.

1. To handle the documentation for individual consignees according to consolidation procedures including preparation and distribution of the documents to consignees and brokers.

       2.  To contact and follow up shipment data with vendors.

       3.  To prepare vendor invoices.

       4.  To prepare Forwarder’s Cargo Receipt and Bill of Lading for collection by vendors.

       5.  To prepare and submit proforma original bill of lading to ocean carriers.

       6.  To keep proper filing for each shipment.

       7.  To prepare billing invoice & do bill placement to customer. 

       8.  To update information to system timely.

       9.  To take up additional assignments as required to meet with the Company needs.

• Able to think fast, find answers, and respond quickly to customers’ concern, issues and questions, all with a polite, empathic, and professional and manner. 
• Excellent customer care and focus, ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. 
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise. 
• Recommend possible hotels to meet the customs’ needs 
• Ability to learn and follow all customer service procedures and policies. 
• Refer issue and questions to managers if necessary
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel 
• Take personal responsibility for driving up selling and cross selling
• Strive to meet and go above personal and team targets, and goals. 
• Aim for customer resolution and return 
• Record, organize and file customer interactions and profile/account changes. 
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business. 
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures. 
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc. 
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. 
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy 

Job Description

A brand has its own identity, attitude, beliefs, story and character – and just like many successful startups, airasia MOVE is our new identity and our story to tell. We are in the midst of formulating a brand identity that has relevant content with an emotional promise and has an appealing personality. This brand of ours coupled with our current fast-paced on-goings (new deals, new brand image, new hires, new JVs) should be effectively communicated both internally amongst our airasia MOVE family and externally with our stakeholders and the public. 

As an Intern PR & Communications, you will be working with a mix of Thailand PR and Regional PR team. This role will be based out of our office in Bangkok, Thailand.

On a daily basis, you will work across internal teams including the Marketing, Merchant, Merchandising, Partnership and Product team, as well as other Lines of Businesses in airasia MOVE.

You will fit perfectly if you enjoy a fast-paced working environment with passionate colleagues. Having a knack for capturing the spirit of a concept with still and moving images, and a willingness to experiment with fun-spirited visual communications will make you stand out in this application!

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Contribute to creative ideation and execution of all communications activities, including for internal communications, external marketing campaigns, and for visual and merchandising problems that may arise

• Coordinate and execute design and visual solutions for corporate and marketing campaigns, in still or moving images

• Collaborate with creative, marketing, branding, product and other teams

• In the loop of industry-wide trends to create engaging and culturally relevant visual communications that inspires, engages and sells

At the onset, you may be culture-shocked working in AirAsia. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves

• Do what is needed to get things done, as they believe speed is more important than anything else to effect change

• Over-communicate, particularly as they are all quite autonomous

• Take care of our staff, and treat them as they would want to be treated

• Are rigid on goals, but flexible on the details

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Proficient in a variety of methods to convey ideas and concepts (e.g. storytelling, storyboards, mood boards, concept treatments, etc.)

• Excellent verbal and written communication skills

• Ability to meet deadlines and adapt quickly to changes 

• Independent and requires minimal supervision

• Meticulous and self-driven 

• Fun with a positive nature
   

These are skills that are ‘nice-to-have’ and will make you stand-out in the job application:

• Detailed oriented and thoughtfulness that are translated in the deliveries of your work

• Must be able to multitask and work well under pressure

• People person and team player

• Resourcefulness in finding solutions

• Strong design background; understanding of typography, layout, form, color and spatialization; well versed in design process and production methods

QUALIFICATIONS & EXPERIENCE

• Degree or Studying in Mass Communications, Advertising, Media, Journalism or English Language

• Can commit with at least 3 months internship and above

As Reservations Agent you will directly support team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.

As Reservation Agent you will support the team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members.

You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the team for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

As Reservations Agent you will directly support team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.

1.        To take orders and make freight and document pick-up arrangements.

2.        To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.

3.        To review, check and verify air export documents as provided by shippers.

4.        To strictly follow export-handling procedures as established by the management.

5.        To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.

6.        To do shipment tracking and advise local or oversea customers and offices on any discrepancies.

7.        To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints.

8.        To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL

9.        To take up additional assignments as required to meet with the Company needs.

1. Book tickets and manually confirm and cancel on the Today train station.
2. Help to support if the tickets are unavailable.
3. Handle customer inquiries and resolve customer complaints via email and calls.
4. Follow alerts in stats and fix bookings (if any): Unconfirmed bookings, PDF is not sent, Negative net price, etc.

1. Bachelor's Degree in any related field
2. New graduates are welcome
3. Good written and verbal communication in English
4. Experience in Customer Support will be a plus

1. Interesting work with the product that allows millions of travelers to book their trips daily.

2. Encourage a healthy work-life balance in a new office environment, having a flexible work schedule and work-from-home options available.

3. Support our employee's wellness by offering:
- 9 days paid time off with an additional anniversary day off.
- Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
- Personal sport allowance budget.
- Company gathering on team building/outing.

4. Education and career planning benefits with

- Education platform for training with free courses and personal education budget.
- Equipment policy on financial assistance for purchasing Laptops.
- Opportunity to travel for business trips.

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guest to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations
• Offering a personalized and customized reservations experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities
• Other related duties could be assigned as needed based on the business needs and workload.

In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

As F&B Reservations Agent you will directly support the reservations team in driving the performance of the restaurant on property. You will further assist in maintaining and improving F&B reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. 

In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

As Reservations Agent you will directly support team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.