Total 86 job vacancies by AccorCorpo

As General Manager at ibis Sydney Barangaroo, you will spearhead the operation of one of Sydney's most vibrant and sought-after economy hotels.

Your role will encompass a wide range of responsibilities aimed at ensuring the seamless functioning of the hotel and the delivery of exceptional guest experiences. From overseeing day-to-day operations to setting and implementing strategic objectives, you will play a pivotal role in driving the hotel's success. Your leadership will inspire and empower a team of dedicated professionals, fostering a culture of excellence and collaboration. You will also be the face of the hotel and involved in the operation, cultivating strong relationships with guests, partners, and stakeholders to uphold the reputation of ibis Sydney Barangaroo as a premier destination for both business and leisure travellers.

This is an exciting opportunity for a seasoned hotel professional to make their mark on Sydney's hospitality scene and lead a team to new heights of success and innovation.

Responsibilities for the role include:

• Leading the overall management and strategic direction of ibis Sydney Barangaroo
• Building and maintaining relationships with key stakeholders, predominantly owners, guests, and suppliers
• Ensure long term profitability of the operational departments and the hotels, maximising revenue and yielding opportunities.
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards.
• Develop, inspire, and lead team members to create a great place to work that embodies our Heartist culture.

The Program Manager is responsible for the management and success of the Accor Plus loyalty Program for their regional offices (Pacific) through driving their team to meet/exceed sales targets as set by Accor Plus Head office.

Role: Program Manager

Location: Bangalore

Managing Sales Performance:

• Setting team targets daily on sales board that are challenging but achievable and in line with annual budget target requirements
• Weekly employee sales action plan
• Celebrate sales and wins with team and individuals daily
• Motivates staff through daily meetings and initiating new ideas to keep staff driven and morale high
• The fair distribution of leads to employees who are meeting NSE.
• Tracking sales performance through effective use of all performance reports.
• Monitor strict adherence to DNC regulation

Client Relation Management:

• Maintain ongoing relationships with Key personnel of your program’s region.
• Ensure customer feedback/requests are handled promptly.
• Notify head office of all ongoing member difficulties.

Other Responsibility

• Collate performance data using sales reports and (Loyalty Consultant/Renewals)/or recruitment/occupancy data
• Manage and direct workload to ensure accuracy and effective time management
• Weekly and monthly sales presentation to the Vice President Operations.

Main Complexity/Critical Issues in the Job

• Ensuring that occupancy target and sales target are met.
• Meet or exceed monthly and annual sales budget
• Average overall 70% occupancy

• Oversee the daily operations of the Finance department
• Management function
• Prepare annual reports
• Analyze financial outlooks and prepare financial forecasts
• Prepare financial analysis

This position is responsible for processing payment, bookkeeping and reconciliation of expenses and payables with the objective of ensuring that expenses will be timely and correctly recorded within Company’s procedures & policy and local tax regulations including cash collection, bank transfer and account receivable in accordance with AccorHotels standard process and procedures.

He/she ensures the account month-end closing is completed on time and accurately. Monthly Balance Sheets reconciliation is produced properly and matched with Trial Balance.

He/she ensure the Company’s book and records are prepared and complied in accordance with Thai Accounting Standards and within local tax rules.

Getting to know the role and your responsibilities: 

• To handle and ensure that all incoming P/O and supplier invoices from both local and oversea
• Stated the account code where it’s budgeted and verified and approved according to Accor policy
• Produce monthly bank reconciliation & revaluation
• Maintain accrued expenses account and reconciliation
• Process monthly fund transfers
• To ensure Balance Sheets reconciliation is done monthly and matched with Trial Balance
• Provides administrative support to management with reference to policy enforcement, business advice and operational assistance

Your main missions and responsibilities will be:

• Rolling out Hotel Management Agreements and Hotel Franchise Agreements based on standard process
• Negotiating with owners and legal advisors of Hotel Management Agreements, and Hotel Franchise Agreements and all related documents
• Preparing and adapting template documents related to the management and franchising of hotels in different legal environments and jurisdictions
• Following-up on related legislation changes with the support of external advisors
• Cooperating with the compliance team in relation to KYC review process for hotel management deals and other related compliance matters
• Providing legal support to management operations teams
• Engaging with external legal counsel to address foreign jurisdiction legal matters (corporate legal requirements, due diligence, registration requirements, etc.)
• Ensuring documents are compliant with Accor Group policies & procedures and maintaining an understanding of the impact of any changes in Accor Group policies, organizational structure, and procedures
• Preparing and implementing branded residences related documentation based on standard process
• Ensuring and implementing due diligence in relation to Hotel Management Agreements and Hotel Franchise Agreements
• Liaising with Accor Group departments in relation to intellectual property matters
• Preparing and implementing technical support documentation regarding hotel development projects
• Liaising with other departments involved in the development and operation of hotels (e.g. IT, Technical, Distribution, Loyalty, Sales etc.)

Getting to know the role and your responsibilities

• Develop and implement strategic category management plans that identifies key opportunities to drive value to the business;
• Establish, monitor, and implement suppliers’ key service levels and performance enablers for key service categories;
• Proactively gain and maintain knowledge of respective supply markets and commodity pricing movements;
• Manage tender process in Scanmarket, evaluate supplier proposals, and presenting the commercial summary & recommendations for stakeholder approval;
• Work closely with internal stakeholders to furnish service level agreements with nominated suppliers that responds to both corporate and hotel level expectations;
• Manage the roll-out of the national agreement with the hotel’s network;
• Respond to hotel requests and inquiries in a timely manner; and
• Provide escalation points to solve any issues between hotels and suppliers.

• Making sure high level accuracy of billing issued as well as company’s revenue
• Doing reporting, filing, sharepoint maintenance on regular basis
• Accounting of transactions that related with revenue, account receivables and other related accounts
• Liaise with other departments, hotels

A  leadership role that oversees the optimisation and automation of  Sales Operations and deployment across the Middle East, Africa, Asia Pacific (MEAPAC) region, reporting into SVP Sales. Will lead the region in the development and implementation of an automated and efficient  framework of sales processes, systems and deployment. Oversees the day to day operations of MEAPAC’s “Customer Concierge Desk”.  Coordinates and drives a results orientated sales culture  and aligns processes with Global Strategy and internal stakeholders. 

In charge of integrating sustainable technology practices and coordinating solutions such as Smart Thermostat, Food Waste Management,  Digital directory, Skip the clean, Digital F&B and any other services or product including innovation sustainability opportunity. This role will be responsible for developing and implementing strategies that enhance environmental sustainability through innovative technology solutions.

Strategy: Develop and implement a comprehensive technology sustainability strategy that aligns with the Accor group’s overall environmental goals.

Drive sustainability projects : Identify opportunities for reducing the environmental impact of our technology operations, including energy management, waste reduction, and resource optimization.

Expertise & Enhancements : Provide technical and functional expertise on sustainable tools used in hotels, prioritize and define with the HUBs. Research and introduce innovative technology solutions that contribute to sustainability, such as renewable energy sources, energy-efficient hardware, and eco-friendly software applications.

Stakeholder Engagement: Partnership with Guest Tech procurement on preferred rates and service levels for hotel-based technology, defining new business model, services offers. Collaborate with IT and operational departments to integrate sustainable technologies into everyday practices partnerships and potential innovation programs with key start-up and vendors in the market. 

Industry Trend and Networking: Responsible to form a sustainability champion community and define the technology standards guidelines to be used and adapted by the hubs. Participate in industry forums and networks to represent the hotel group in sustainability discussions.

Compliance: Monitor and report on the effectiveness of sustainability initiatives, providing insights and recommendations for continuous improvement.aaa

• Lead Collection Efforts: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
• Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
• Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
• Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
• Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
• Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

An exciting opportunity has become available for Director Revenue Systems & Training, MEA APAC to join our team. This role will be based in Thailand and will be reporting directly to the VP of Business Performance & Analytics. The VP, Business Performance & Analytics, MEA APAC, plays pivotal role in steering the MEA APAC region's business strategies through data-driven insights. This position focuses on leading and supervising a team of Business Performance leads, both in-house and possibly contractors, to provide actionable intelligence that guides business decisions. The role involves close collaboration with various departments to ensure data insights align with and support the company’s strategic goals. 

Getting to know the role and your responsibilities: 

• Develop and implement comprehensive training programs for new RMS and other RM tools across the region. 

• Act as the regional spokesperson for system development initiatives, representing the region's needs and feedback. 

• Coordinate with system vendors and internal IT teams to ensure system capabilities meet regional requirements. 

• Monitor and evaluate the effectiveness of training programs and system implementations. 

• Keep abreast of advancements in RM technology and systems, integrating new knowledge into training and development initiatives. 

• Provide expert advice and support to hotel teams regarding RMS and RM tools. 

• Establish best practices and standard operating procedures for RM systems usage. 

• Facilitate continuous learning and development within the RM teams. 

• Manage cross-functional collaborations to align system developments with overall business strategies.

An exciting opportunity has become available for VP, Revenue Management, Asia to join our team. This role will be based in Thailand and will be reporting directly to the SVP Topline & BI, MEA APAC. The VP, Revenue Management, Asia, plays an instrumental role in collaboration with the commercial and operational teams across the geographic region, aiming to fulfil strategic objectives. This position is tasked with fostering a culture focused on results, establishing a comprehensive framework for internal stakeholder accountability, and spearheading the execution of the region's revenue strategy. This involves leveraging technical systems for optimization, championing automation, and enhancing revenue management practices through the strategic use of data, insights, and communication. 

Getting to know the role and your responsibilities: 

• Strategic Implementation for Performance Indicators: Develop and implement strategies to achieve key annual commercial metrics including RGI, Loyalty, channel mix, TARS contribution, RPS, and RevPAR. 

• Lead as an example to your corporate and property Revenue Teams, striving for a high standard in Revenue Management execution. Be a leader of people, fostering talent development and professional growth. 

• Drive RGI Growth: Focus on achieving Year-over-Year RGI growth, prioritizing ARI and MPI for annual target attainment. 

• Stakeholder Accountability Framework: Establish a robust framework for stakeholder accountability that aligns with the strategic goals of the region. 

• Owner engagement: act as an ambassador to Accor when interacting with owners, supporting them in their requests and explaining the function and ongoing initiatives to support topline performance. 

• Focus on Priority Hotels: Identify and concentrate on priority hotels that are key to maximizing Accor’s top line and/or fee generation. 

• Leverage Technology: Formulate strategies to support the automation of manual processes in revenue management processes through efficient system use. 

• Cultivate a Change-Oriented Culture: Foster a culture that is receptive to change, positioning Revenue Management as a key economic influencer in the business. 

• Revenue Manager Training Oversight: Ensure that Revenue Managers receive proper training and adhere to best practices in daily operations. 

• Lead the Revenue Futures Program: Spearhead the Revenue Futures program to develop the next generation of Revenue Managers across the region. 

• Collaborate on Market Forecasts: Work with the MEAPAC BI team to develop and deliver market forecasts for key sub-markets across MEA, utilizing these forecasts to enhance strategic top-line performance. 

• Governance: take full ownership of the execution of RM principles in the territory assigned and collaborate with a positive spirt with your peers and the senior commercial leadership team. 

An exciting opportunity has become available for a Director, Partnerships, MEA APAC to join our team. This role will be based in Thailand and will be reporting directly to the VP Loyalty & Partnerships, MEA APAC with the SVP Global Partnerships as the role’s matrix manager. This role is responsible for executing the region’s partnerships strategy through onboarding and activating partners, optimizing revenue performance, and growing brand advocacy for the ALL-loyalty program, Accor Plus Subscription products and web direct channel. This position is required to understand and align internal & external stakeholders’ needs and limitations, and strong project management and problem-solving skill to impact results. This role will enhance the performance of partners in MEA APAC and maximize the partners’ benefits that they can bring to Accor. 

Getting to know the role and your responsibilities: 

New Partnerships 

• Once commercial and deal is finalized, the Director Partnerships will ensure the contracting/onboarding end-to-end process of new partner to go Live. 

• Contracting: Draft partnership contracts (using template) and oversees end-to-end contract approval process between Accor legal and partner, until contract is fully executed.  

• Integrating and Onboarding: Align with Central Partnership functions and prepare & submit all paperwork to start integration and onboarding process of all new partners.  

• Integration: Oversees and project-manage all end-to-end integration process between Accor DF and new partner. 

• New Partnerships Optimisation – Develop launch and marketing plan to grow new partners’ cash-in revenue contribution as quick as possible and bringing potential activations promptly to relevant internal stakeholders. 

Existing Partnerships 

• Execute Partnerships strategy plan set by VPs Partnerships in respective markets to drive revenue growth of Partnerships portfolio. 

• Day-to-Day contact for non-key Strategic Partners, working closely with partners to develop and execute campaigns, marketing channels opportunities, and discover new/expanded opportunities to grow the value proposition of the partners that are aligned with established partnerships strategy. 

• Work closely with all relevant internal stakeholders to ensure understanding and timely activation of partnerships activities/plans. 

Supporting Key Strategic Partners 

• Supports relevant VPs Partnerships in follow-up tasks for key partners whenever needed (e.g. VISA/Mastercard/AMEX or Cross Reward partners) 

• Develop partnership opportunities with key national tourist bodies in conjunction with regional commercial leaders and MEA APAC Marketing team. 

An exciting opportunity has become available for a Director Digital & Ecommerce, Pacific to join our team. This role will be based in Sydney and will be reporting directly to the VP Commercial, MEA with SVP Digital & Ecommerce, MEA APAC as the role’s matrix manager. The primary mission of this role mission is to elevate the digital performance of all hotels within the region. You will play a pivotal role in driving revenue growth, optimizing channel strategies, ensuring rate parity, and championing best practices defined by the Digital & E-commerce Centre of Excellence in MEA APAC. Your influence will extend across various stakeholders, and you will serve as the foremost advocate for digital and e-commerce excellence throughout the MEA region. 

Getting to know the role and your responsibilities: 

• Channel Mix Strategy: Develop and execute a comprehensive channel mix strategy, emphasizing direct web and indirect web contribution, to maximize revenue for all hotels in MEA. 

• Best Practice Adoption: Ensure that all hotels within the region adhere to digital and OTA best practices established by the Digital & E-commerce Centre of Excellence in MEA APAC. 

• Pricing and Rate Parity: Oversee hotel pricing strategies to align with Accor's overall strategy and ensure rate parity across distribution channels. Monitor the Distribution Health score to optimize opportunities for direct channels. 

• Stakeholder Engagement: Collaborate effectively with internal stakeholders, including Commercial Directors, Vice Presidents of Operations (VPOs), General Managers, and in-hotel commercial team members, to align digital strategies with business objectives. 

• OTA and Partner Connectivity: Serve as the primary point of contact and support for hotels regarding OTA relationships, account management, and marketing activations. 

• Voice of the Centre of Excellence (CoE): Act as the key spokesperson for the Digital & E-commerce Centre of Excellence, representing its interests and promoting its vision throughout the MEA region. 

• Training and Development: Curate and deliver comprehensive Digital & E-commerce training programs to educate and empower relevant stakeholders across the region, including property-level teams. 

• OTA Relationships: Cultivate and maintain direct relationships with all pertinent OTAs, both locally and across the MEA region, to optimize collaboration, run campaigns and drive channel performance. 

• Standards Implementation: Ensure the regional and global digital and e-commerce standards set by Accor are consistently implemented across the entire portfolio of hotels within the MEA region. 

An exciting opportunity has become available for a Director of Marketing & Guest Experience, Pacific to join our team. This role will be based in Sydney and will be reporting directly to the SVP Commercial, Pacific. This role is responsible for driving operational excellence and performance of Brand and Guest Experience KPI’s for Pacific. The position is responsible for defining strategies to improve brand compliance, guest quality metrics and hotel performance across all related KPI’s. The role will lead the deployment of all marketing and guest experience projects within the Pacific region. The position will lead a team of in-country Marketing & Guest Experience performance teams and will interact closely with MEAPAC Brand Management and Marketing Specialist teams. This role is also responsible for defining, co-creating, and executing the strategy for training of new hotels and ongoing learning and development of our operating network. 

Getting to know the role and your responsibilities: 

Brand Marketing 

• Manage a team of in-country Marketing Performance teams, driving achievement and operational excellence across all related KPI’s.  

• Drive regional performance of Brand Audits and related action plans, being fully conversant of brand audit criteria across Premium, Midscale and Economy brands (LQA, BARE). 

• Co-create Learning & Development plans for hotel marketing talent. 

• Act as the lead for marketing support for Operations, Commercial and support teams. 

• Coordinate rollout of brand programs in Pacific, with the support of Marketing Specialist teams.  

• Create guidelines for onboarding and support of hotel Marketing teams. 

• Directly manage a portfolio of hotels, fully supporting the Marketing & Guest Experience functions for this perimeter. 

• Support Brand Marketing Specialist teams on F&B, Development and Design & Technical Services product & design queries 

• Be fully conversant with ALL and individual Accor brands, their standards and their DNA and ensure that the brand integrity is retained in all communications and key identity elements, managing brand compliance with the field to grow our brand equity. 

Guest Experience  

• Drive regional performance of all Guest Quality metrics, including RPS & NPS.  

• Monitor and drive use of systems and tools, including I-Auditor, ACDC, Pulse. 

• Manage a team of in-country Guest Experience teams. 

• Facilitate refresher training for in-country Guest Experience teams, and hotel teams.