Total 276 PR Agent job vacancies in The United States of America

JOB SCOPE

The Hotel Front Desk Agent will assist in attending and serving the section which he/she is been assigned i.e. Front Desk Reception, Food and Beverage etc.

JOB RESPONSIBILITIES

1. Responsible to attend, serve and assist the guests in their enquires and/or services needed in checking in and checking out.

2. Provide excellent guest and or customer serivce to ensure that the guests/customers needs and wants are attended.

3. Escort guests to their allocated guests rooms and show them the amenities in the rooms.

4. Assist in carrying their luggages and/or hand-carried luggages to their rooms and/or to the lobby areas for checking out.

5. Good interpersonal communication skills is needed to be able to listen and resolve problems and/or enquiries put forth by the guests/customers.

JOB REQUIREMENTS

1. Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management.

2. Possess one (1) or two (2) years of relevant working experiences in the service industries such as hospitality, tourism and retail industries.

3. Possess excellent communication skills and able to build up

JOB RESPONSIBILITIES

• Assist the Front Office Manager in planning, coordinating and controlling room reservation operations in the hotel.
• Handle tour groups/ ad-hoc groups, convention bookings and other correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
• Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
• Ensure that all daily transactions are keyed into the computer system and updated.
• Handle all incoming mails for reservations and highlights the important requirements and information.
• Attend to all replies for letters and fax with regard to room reservations.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent
• At least 2 years of experience in related field
• Fluent in spoken and written English to manage hotel guests, hotel's system and various reports.
• Proficient in Microsoft Office and Hotel systems
• Strong ability to work independently as well as a team player
• Good communication and interpersonal skills
• Work well under pressure
• May be required to work nights, weekends and public holidays

Join our team at St Austell Brewery, where we're dedicated to providing exceptional customer service and seamless booking experiences for our clients across our pub estate.

We are currently seeking a detail-oriented and customer-focused Central Reservation Agent and be responsible for assisting clients with booking reservations via telephone and online channels, ensuring accuracy, timeliness, and a high level of service at all times. You will demonstrate a confident approach and you will be able to convert sales into reservations.

The role will require you to work regular weekends and some evenings.

The role

• Maintaining reservation and rate strategy policies and procedures; to maximise revenue yield, whilst ensuring reservation service excellence
• Handle incoming reservation inquiries and requests via telephone and online platforms, providing prompt and courteous support to our customers.
• Supporting Pub colleagues with overbookings and cancellations and ensure guest communications are up to date and correct
• Process reservation bookings accurately and efficiently, ensuring that all details are recorded correctly and confirmed with clients.
• Respond to customer inquiries and resolve any issues or concerns related to reservations, payments, or cancellations in a timely and professional manner.
• Maintain up-to-date knowledge of products, services, and promotions to provide accurate information and upsell opportunities to clients.
• Ensuring compliance with Data Protection legislation and Payment Card Industry regulations

About you

• Excellent customer service skills and experience of working in a customer focused environment and with a commercial outlook
• Capacity to remain calm, composed, and focused when dealing with a high volume of inquiries or challenging situations.
• Willingness to collaborate and support colleagues to achieve common goals and deliver exceptional service as part of a team.
• An active interest in developing and understanding new information, processes, and technologies and adapt to changing circumstances
• Proficiency in using Microsoft Office suite (e.g., Word, Excel, Outlook) for tasks such as composing emails and updating information
• Familiarity with reservation or booking systems commonly used in the hospitality industry. Desirable but not essential.

Additional info:

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.

Proud member of the Disability Confident employer scheme

Area Advertising Agent
Industry competitive daily / weekly pay
Hard working & self-motivated
Good customer service skills
Flexible working hours
Main Purpose of Role
We are currently recruiting for effective area advertising agents in the Midlands, South East, South Coast & East Anglia to work with customers to book appointments to suit their home improvement needs and requirements. No experience necessary full training given.

Essential Knowledge & Skill
Immediate start
Continuous, high work volume
Full training given

We are currently seeking a highly motivated professional to join our team our Front office Team as a Guest Service Agent in a Casual basis.

Your responsibilities will include:

• Deliver service excellence, from check in to check out and everywhere in between.
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard.
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features, benefits, and signed up to the loyalty program.
• Assisting our guest in their requests.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over the phone
• Listen, probe and question in order to clarify and understand customer needs
• Any other ad-hoc tasks assigned

Requirements:

• Singaporeans only
• N Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to commit to office hours desk-bound (9am to 6pm from Mondays to Fridays and alternate Saturdays/Sundays)

Additional Information:

• Starting basic salary of $1,700
• 12 weeks probation
• Confirmation increment depending on performance during probation
• Incentives are applicable upon confirmation
• Workplace at 203 Henderson Road, Henderson Industrial Park Wing A #10-13 Singapore 159546

Join us as a Customer Services Agent in Bristol

• This is a chance to join our Private Client and Advice Investment Services team, making the most of your customer care skills while looking after our investment products customers
• The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career
• We’ll give you top class training, and you’ll work towards gaining a highly recognised CF1 qualification in your first six months

What you'll do

You will provide a first-class customer service experience to new and existing Private Client customers, this will include administration and telephone activities. This is a chance to broaden your banking experience and to take of advantage of great training and development opportunities, as you provide support to our customers on a range of investment products.

The main features of your role will include:

• Providing an outstanding level of service and developing productive and trusting relationships with our customers.
• Maintaining and developing your knowledge and awareness of the products and services we offer.
• Carrying out system and process administration to make sure that all customer records are up to date.
• Speaking to customers by phone and resolving queries on a range of specialist banking investment products.

The skills you'll need

This might be the right role for you if you already have good customer service experience, some experience in the banking industry would be an advantage, but isn't essential. We'll be looking for:

• A commitment to focusing on your customer first and foremost
• The enthusiasm to learn and develop your expertise in this area
• Great communication skills, including the ability to adapt to different kinds of customer
• Excellent planning and organisational skills, and computer literacy
• A self-motivated approach, and the ability to work productively as part of a team

What else you'll need to know

Your working hours will be Monday to Friday, between 9am and 5pm. We offer a flexible way of working in our teams and this means some of the time you will be working from home and some of the time in our Bristol office. We provide all the technology and equipment you will need so that you are able to work safely and effectively from home.

How we'll reward you

You’ll join on a competitive salary of £25,000 and you’ll receive a contribution to help you save for retirement.

You will have a generous holiday entitlement of 33 days – you may be required to work Bank Holidays.

The purpose of the position of Raffles Service Agent is to serve as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

• What you will be doing:
• Ensure knowledge of all current rate offer for the Raffles & Fairmont Makati
• Ensure prompt and courteous service is extended to both internal and external customers
• Processes all reservations, booking, changes and cancellations on Opera in a timely manner
• Implements revenue management strategies through upselling

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Organize and manage the Front Desk Counter with tact and diplomacy.
• Check VIP/Wedding rooms are blocked for arrival.
• Check room change book for any room change to follow up.
• Check and resolve traces.
• Prepare and tally show rooms available.
• To monitor for Travel Agent group arrival.
• Ensure all check-in and out procedures are followed.
• Ensure all reports are completed and distributed in time.
• Ensure all pre-arrival activities are done prior to guests’ arrival.
• Update team members with the latest information.
• Ensure security measures are taken in handling of room keys.
• Ensure all registration cards are accurate and filled up and saved.
• To ensure complimentary car park tickets are available. And to communicate with the Security team to prepare new ones.
• To assist guests on the Kiosk’s check in and out.
• To follow each shift task/ check list to complete all listed tasks in a quality manner.
• Close cash and bank in at end of the shift before close the shift. Ensure all paperwork is verified by Duty Manager and submit it to finance.
• To pass over any follow ups to next shift fully.
• To assist bell service/Concierge on related matters, such as giving directions and offering luggage assistance when required
• Show good salesmanship when selling rooms to maximize room occupancy at the highest rate.
• Coordinate with other sections of the Front Office and other departments in the hotel.
• Liaise with reservation regarding bookings and problems during check-in.
• Consult or inform departments concerned regarding complaints and follow up with action required.
• Always follow up with department concern and confirm that the job is completed in the shortest time possible.
• To refer to Guest Service Executive/Duty Manager if complaints and requests cannot be handled.
• To report to Duty Manager for any missing, non - functioning equipment at Reception counter
• To check and replenish the in-room amenities and stationery keep by Front Office and report to DM for replenishment.
• To be able to master the skills of switch board to cover a full shift at operator.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

• Address incoming and outgoing calls.
• Taking messages for in-house guests and internal guests.
• Programming of wake-up calls.
• Giving a reminder wake up calls.
• Sending jobs request from in-house guests and internal department.
• Taking reservations for F&B and update in booking system
• Managing the main email address and response accordingly
• Taking booking for the Spa
• Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
• Checking on the television channels.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Executive Lounge:

• To work at Executive Lounge for Reception and F&B duties, for morning and afternoon shifts when required
• To perform any other duties that may be assigned by the Management.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 24 May 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Provide excellent customer service and guest engagement as well as friendly and efficient food and beverage service to our most loyal and VIP guests. We are currently seeking a Guest Experience Agent to join our Club Millesime team who is willing to maximise the guest experience and portray the Sofitel brand standards.

What you will be doing:

• Ensuring the seamless experience of our most loyal and VIP guests
• Ensure all guests are greeted in a timely fashion and are made to feel welcome, following welcome procedures
• Check guests in and out of the hotel using our current operating system
• Book rooms for Club guests and assist with any reservation needs
• Ensure premium service is given throughout all periods of the day including breakfast, lunch, high tea, functions (when necessary) and pre-dinner drinks & canapés
• Maintain hygienic food service techniques during service
• Take responsibility over the lounge when on shift. 

JOB SUMMARY

Responsible for the smooth operation of the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide a delightful dining experience for guests through delivering excellent service.

DUTIES AND RESPONSIBILITIES

1. Perform all restaurant operation activities during designated shift
2. Ensure all mis-en-place are done properly and timely.
3. Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times
4. Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
5. Perform cashiering and adhere to all procedures.
6. Ensure proper table setting according to order and all standard condiments are present on the table.
7. Maintain good guests and associate relations.
8. Attend daily roll call / 15 minutes training.
9. Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any additional order or request.
10. Adhere to all S.O.P and L.S.O.P. at all times
11. Perform proper handling and taking over shifts.
12. Promote good inter-departmental relations through open communication.
13. Follow the 5 golden rules strictly:

• Practice Marriott Principles of Hospitality.
• Practice upselling through suggestive selling or recommendation.
• Repeat the orders taken
• Key in micros.
• Check to ensure orders are served correctly and promptly.

14. Understand and practice empowerment principles to ensure guest satisfaction.

15. Be an aggressive team player and possess a ”CAN DO ATTITUDE”

16. Conduct opening and closing of wine inventories.

17. Requisite all necessary stock to par accordingly.

18. Work in various F&B outlets as assigned by Asst Restaurant/Restaurant Manager from time to time.

19. Cash/Bank Handling:

• Process all payment methods in accordance with Accounting procedures and
• policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any
  discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
• Transport bank to/from the assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and
  resource materials; and maintain the cleanliness of workstation at all times.

20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum GCE 'O' levels
• Good interpersonal and communication skills
• Meticulous and attentive to details
• Able to start within short notice

We regret that only shortlisted applicants will be notified.

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and email
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
• Any other duties assigned

Job Requirements:

• Minimum Nitec in relevant courses

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)