The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist the Front Office Manager to supervise.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist the Front Office Manager to supervise the front of the house and Club lounge operations.
In the absence of higher management to make decisions regarding operational problems
Coordinate and work closely with all departments regarding daily requirements in the Front Office Operations.
Ensure VIP/ Wedding rooms are ready before guests’ arrival.
Ensure all traces are checked and resolved.
Ensure the Airlines crews’ keycard is in order.
To monitor for Travel Agent group arrival
Ensure all check-in and out procedures are followed.
Update team members with the latest information.
Ensure all registration cards are accurate and filled up.
Always maintain the best relations between management and guests.
Ensure guests are always given prompt and efficient services by the team.
Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest.
Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.
Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel.
Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
Responsible for the setting up and updating of the Duty Manager’s Log Entry, Comm Entry and to report all unusual events to the higher management.
Responsible for all emergency procedures and coordinate closely with the Security Department
Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.
Liaise with the IT Department on any faults of the system at times of emergency.
Ensure strict control of the operations of the computer systems and peripherals.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following
In charge of maintaining and updating of times.....
The main responsibilities and tasks of this position are listed as, but not limited to the following
In charge of maintaining and updating of timesheets in system which include leave application, processing of timesheet, coordinating with paymaster and HR to rectify issue timely.
Co-ordinating with Housekeeping & Front Office Team and placing or releasing rooms from Out of Service / Out of Order.
Daily / Night Meter Reading
Liaising with contractors on assigned job tasks and keeping superior updated on status.
Keeping track of item inventory and ordering of items through purchasing system.
Update tracker on the status of Defects / pending Jobs.
Follow up on contract renewal and update the tracker of the status.
Attend Engineering meeting & track/update the minutes of meeting.
Sourcing for quotation, liaising with contractors, doing up comparison report.
Doing up accruals / month end reports / Global Alliance for Incinerator Alternatives (GAIA) Report.
Update of contact lists for contractor
Update of contracts details
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Organize and manage the Front Desk Counter wi.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Organize and manage the Front Desk Counter with tact and diplomacy.
Check VIP/Wedding rooms are blocked for arrival.
Check room change book for any room change to follow up.
Check and resolve traces.
Prepare and tally show rooms available.
To monitor for Travel Agent group arrival.
Ensure all check-in and out procedures are followed.
Ensure all reports are completed and distributed in time.
Ensure all pre-arrival activities are done prior to guests’ arrival.
Update team members with the latest information.
Ensure security measures are taken in handling of room keys.
Ensure all registration cards are accurate and filled up and saved.
To ensure complimentary car park tickets are available. And to communicate with the Security team to prepare new ones.
To assist guests on the Kiosk’s check in and out.
To follow each shift task/ check list to complete all listed tasks in a quality manner.
Close cash and bank in at end of the shift before close the shift. Ensure all paperwork is verified by Duty Manager and submit it to finance.
To pass over any follow ups to next shift fully.
To assist bell service/Concierge on related matters, such as giving directions and offering luggage assistance when required
Show good salesmanship when selling rooms to maximize room occupancy at the highest rate.
Coordinate with other sections of the Front Office and other departments in the hotel.
Liaise with reservation regarding bookings and problems during check-in.
Consult or inform departments concerned regarding complaints and follow up with action required.
Always follow up with department concern and confirm that the job is completed in the shortest time possible.
To refer to Guest Service Executive/Duty Manager if complaints and requests cannot be handled.
To report to Duty Manager for any missing, non - functioning equipment at Reception counter
To check and replenish the in-room amenities and stationery keep by Front Office and report to DM for replenishment.
To be able to master the skills of switch board to cover a full shift at operator.
To perform any other duties that may be assigned by the Management.
Main Responsibilities at Switchboard:
Address incoming and outgoing calls.
Taking messages for in-house guests and internal guests.
Programming of wake-up calls.
Giving a reminder wake up calls.
Sending jobs request from in-house guests and internal department.
Taking reservations for F&B and update in booking system
Managing the main email address and response accordingly
Taking booking for the Spa
Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
Checking on the television channels.
To perform any other duties that may be assigned by the Management.
Main Responsibilities at Executive Lounge:
To work at Executive Lounge for Reception and F&B duties, for morning and afternoon shifts when required
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Control inventory of cleaning product, reord.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Control inventory of cleaning product, reorder as necessary
Clean and sanitize all kitchen equipment, utensils, and surfaces, ensuring compliance with health and safety standards.
Operate dishwashing machines, ensuring dishes, glassware, silverware, and utensils are cleaned efficiently and are streak-free.
Wash, Wipe, Sort, stack dishes, and load/unload the dishwasher.
Clean, sanitize, and close workstations.
Ensure floors are always dry and clean.
Manage waste disposal and recycling, following environmental sustainability practices.
Conduct regular inspections of the kitchen and equipment to identify any repairs or replacements needed.
Coordinate with the front of house staff to ensure smooth operation and timely turnover of kitchenware and dining utensils.
Maintain the cleanliness of kitchen storage areas, chiller, and freezer.
Adhere to safety protocols to avoid chemical-related incidents which includes safe storage and disposal of hazardous substances.
To perform any other duties that may be assigned by the Management
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist Captain during operation hours and en.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist Captain during operation hours and ensure good teamwork.
Takeover duties from previous shift and handover properly to the next shift before signing off.
Assist to seat and serve all guests effectively.
To set all different meal periods and able to turnover effectively for the next meal period
Attend daily roll calls / briefings and follow up with any necessary follow ups.
Maintain cleanliness of service area, collect requisitions, study,and evaluate procedures and suggest improvements to Superior.
To manage a station or assist a captain in running a station efficiently and effectively.
Present the F&B menu and upsell.
Check food quality and temperature before serving and report any problems immediately.
Correct any discrepancies immediately after receiving notification and inform superior.
Maintain inventory of garnishes, condiments, and supplies.
Perform daily cash handling and point-of-sale functions if required.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
To ensure compliance with standard of servi.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
To ensure compliance with standard of service, operating procedures, and health/ safety regulations
Extend warm greetings to guests upon arrival and usher them to allocated seats.
Ensure that mis-en place/side station is all properly set-up before the shift commences.
Attend daily briefing and ensure all job assignments are duly carried out.
Greet and bid farewell to guests in a professional and warm manner.
Carry out suggestive selling.
Assist cashier in preparing and presenting bills.
Assign responsibilities to team members and help during busy periods.
Supervise and train team members to ensure high service standards are maintained.
Assist Superior to enforce all pre-check and check control procedures.
Monitor the quality and quantity of all food and beverage items served and provide feedback to culinary team.
Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance.
Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
Develop a relationship with all guests to build repeated clientele internally and externally.
Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
Ensure colleague is effective and well trained and deviation from service procedure is corrected through on the job training.
Ensure that established control procedures, liquors’ law and regulations are followed.
Monitor volume of business and related labor requirement forecast and control.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are as listed below, but not limited to these:
In charge of the Front Desk operation for the.....
The main responsibilities and tasks of this position are as listed below, but not limited to these:
In charge of the Front Desk operation for the entire shift and ensure all task on the same shift are to be completed on time and follow the quality standard
To check and ensure the Front Desk is fully equipment with all stationary and report any equipment malfunction to the respective department and Duty Manager
To always maintain a friendly and professional image and smile under all circumstances
To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.
To listen attentively to the guests’ requests and enquires
Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
Night shift to submit request if any reordering is required for next month.
To ensure close co-ordination with all other team members from Concierge and Bell Desk, ront Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
To maintain and update guest records and preferences in the Opera system.
In charge of the arrival and departure of any group activities
Consult or inform departments concerned regarding guest feedback and follow up with actions required.
Follow up with departments concerned and confirm that the task has been completed within the time range communicated.
To conduct daily briefing and updating of hotel information
To assist concierge/bell service during the same shift for guest request.
To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to Duty Manager for any non-functioning kiosk equipment.
To assist Executive Lounge and Telephone Operator when needed (after training).
To ensure all traces left for the current shift have been resolved and attended to.
To perform any other duties that may be assigned by the Management.
Main Responsibilities at Switchboard:
Address incoming and outgoing calls.
Taking messages for in-house guests and internal guests.
Programming of wake-up calls.
Giving a reminder wake up calls.
Sending jobs request from in-house guests and internal department.
Taking reservations for F&B and update in booking system
Managing the main email address and response accordingly
Taking booking for the Spa
Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
Checking on the television channels.
To perform any other duties that may be assigned by the Management.
Main Responsibilities at Executive Lounge:
To ensure daily assignment of Executive Floor guest rooms
To prepare and update daily records for Lounge.
To maintain and count stock for Lounge equipment.
To order daily food/ beverage items
To collect item from hotel store
To assist delivery of VIP guest room amenities.
To provide quality service to guests while they are in the lounge.
To check guest satisfaction for all guests at Lounge.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist Captain during operation hours and en.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist Captain during operation hours and ensure good teamwork.
Takeover duties from previous shift and handover properly to the next shift before signing off.
Assist to seat and serve all guests effectively.
Attend daily roll calls / briefings and follow up with any necessary follow ups.
Maintain cleanliness of service area, collect requisitions, study, and evaluate procedures and suggest improvements to Superior.
To manage a station or assist a captain in running a station efficiently and effectively.
Check food quality and temperature before serving and report any problems immediately.
Correct any discrepancies immediately after receiving notification and inform superior.
Maintain inventory of garnishes, condiments, and supplies.
Perform daily cash handling and point-of-sale functions if required.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Greet and welcome guests promptly in a warm.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Greet and welcome guests promptly in a warm and friendly manner.
Attend to phone calls using appropriate telephone etiquette.
Upsell, promote, and ensure that the guest is enjoying their dining experience.
Ensure guests are serviced within the specified time.
Set tables according to the type of event and service standards.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverage.
Check the accuracy of bill/checks before presenting to customer or processing the payment.
Responsible for clearing, collecting, and returning food and beverage items to the proper area.
Perform shift closing on the Point of sales terminal and tally cash and credit card settlements if required.
Complete the daily responsibilities that are set for each shift and closing duties.
Ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable.
Conduct routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance.
Conduct monthly inventory checks on all operating equipment and supplies
Escalate guests complain to superior if unable to conduct service recovery.
Assist in training, motivating, directing, and supervising the work performance of the employees in the F&B operations.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Travel to Guest Room to pick up the clothing.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Travel to Guest Room to pick up the clothing that needs service.
Count items and give the guest a completed receipt. Marks guest clothing for identification.
Ensure the name and room number is on the guest laundry / dry cleaning slip before removal from room.
Sort guest items for appropriate action (Washing, dry cleaning, pressing or repair) and processes the clothing on the correct equipment, using the appropriate temperature and chemicals. Once processed, folds, or hangs the clothing as desired. Deliver clothing to guests within the stipulated time.
Comply, whenever possible, with all guest requests.
Remove all spots and stains from garments when possible.
Read all clothing labels before processing.
Examine all clothing, record defects and report to the superior before processing.
Check all pockets for items and ornaments left by guest or employee and return them in an envelope to the guest or employee.
Sort employee uniforms for appropriate action (Washing, dry cleaning, pressing or repair). Once processed, hang, and transport clean uniforms to the uniform room.
Operate and maintain washer, dryer, dry cleaning machine, presser, and iron.
Ensure all chemicals and operating supplies are well stocked and in good condition.
Report to Superior when stocks reach minimum or faulty equipment for ordering purposes.
Maintain the laundry room in a neat and orderly manner.
Utilize the internal system to receive and complete tasks, ensuring accuracy and timely completion.
To attend any meetings requested or training courses where necessary.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Manage full spectrum of HR operational matte.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Manage full spectrum of HR operational matters, including onboarding, transfers, appointments, re-employment, contract renewals, disciplinary matters, performance management, offboarding and all office administration matters.
Assist with the overall HR strategies, initiatives, policies and processes through implementation and maintenance of employee handbooks, HR SOPs, organization charts.
Manage the learning and development, and career planning processes.
Manage employee safety and welfare, including but not limited to insurance etc.
Manage and provide guidance and coaching to managers and employees.
Nurture a positive working environment by bridging management and employee relations and manage the grievance and disciplinary process when required.
Assist and support management and the leadership team with handling and resolving Human Resources issues.
Identify emerging trends impacting the workplace, stay updated and drive adoption of industry best practices and compliance with relevant regulations.
Review existing processes and workflows, identify new approaches to redesign and optimize performance and quality to improve stakeholder / customer experience.
Implement HR solutions and ensure compliance with labour laws and HR policies.
Provide HR advisory services to Business Units (BUs) to meet business goals.
Develop strong working relationships with the business, ensuring effective communication and early identification of requirements and service issues, including follow-up on complaints.
Support current and future business needs through employee engagement and motivation.
Participate in progressive HR or cross-functional improvement projects.
Negotiate contracts and/or service level agreements with service providers and suppliers, evaluate and manage supplier performance and fulfilment of agreed-upon service level agreements.
Manage costs and rationalize operating budget for cost efficiency and expense reduction.
Oversee talent acquisition strategies, processes, and programs to drive effective recruitment.
Review and monitor the payroll calculations to ensure accurate and timely payment.
Prepare all necessary reports to support both internal and external requirements.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist in producing, implementing, and monit.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
Assist in producing, implementing, and monitoring action plans to ensure sales targets and revenue objective are achieved for own assigned portfolio.
Analyze current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate.
Procure new and repeat business for the hotel by monitoring contact with corporate, governments / embassies and professional associations with local, domestic, and international markets.
Maintain contact with planners, corporate procurements, incentive buyers, airlines, tour operators and wholesalers, through personal sales calls, telephone contacts and written communications.
Implement special programs to achieve greater productivity through:
Increasing average rate
Increasing occupancy
Increasing business volume during difficult periods
Increasing and maximizing food and beverage banqueting sales, spa, and transportation revenue.
Monitor key accounts and bookers/customers.
Co-ordinate the development of all promotional material
Monitor competitor activities and conduct market research.
Attend majors related functions to promote sales for the hotel.
Promotes the hotel as often as possible through entertaining, conducting site inspections, presentations, etc. of the hotel.
Meet with guests from major producers / organizers of big events staying in the hotel to ensure customer satisfaction.
Establish and continuously updates mailing lists/database.
Organize and attends major sales/ PR related functions within the hotel.
Provide after-sales service and to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated.
Entertain clients with the object of securing business or strengthen ties when required.
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
Actively participate in wider hotel meetings
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
Ensure all incoming correspondence and telephone enquiries are handled with efficiency and in a timely manner.
Build consensus for action and negotiate mutually beneficial solutions to problems.
Any other adhoc duties as and when assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
To ensure compliance with standard of servic.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
To ensure compliance with standard of service, operating procedures,and health/ safety regulations
Assist the Outlet Manager in implementing business plans.
Involved in staff control and handling people issues.
Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.
Conduct daily shift meetings with the team.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Assist the Outlet Manager to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.
Plan staff roster based on outlet’s operational requirements.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.
Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Outlet Manager.
Agree on and implement actions to make improvements to customer service.
Ensure safe cash handling procedures are followed by the team.
Develop a relationship with all guests to build repeated clientele internally and externally.
Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.
Participate in meetings on financial, operational, and service.
Monitor volume of business and related labor requirement forecast and control.
Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.
Ensure that established control procedures, liquors’ law and regulations are followed.
To perform any other duties that may be assigned by the Management.
The main responsibilities and tasks of this position are listed as, but not limited to the following:
To clean guestrooms, surrounding/ public area.....
The main responsibilities and tasks of this position are listed as, but not limited to the following:
To clean guestrooms, surrounding/ public area according to standards established by the hotel
To ensure all guestrooms, corridors, pantries, surrounding, public areas are kept neat and tidy at all times
To sign in & out for work at the beginning and end of shift
To be responsible for keys and walkie talkie assigned
To report any loss or damage to furniture, fixtures, or equipment immediately
To report any unusual happenings on around to superiors
To clean bedrooms and bathrooms of the assigned guest rooms, public and service areas as assigned.
Dust and vacuum the rooms and guest corridors.
Set trolley and linen cupboards.
Complete the weekly Crash Program
Attend any training sessions organized.
Ensure all Lost property is handed in to the housekeeping office.
Report all defects in the rooms and BOH.
Assist in quarterly linen inventory
To maintain all equipment and to keep the equipment store neat.
