Total 5,102 Manager Operations Engineer job vacancies in The United States of America

Are you an experienced Operations Manager with a Soft Services background? Are you currently looking after multiple sites and contracts and looking to reduce this? How does 6 sites sound?

You will be working as an Operations manager for an established cleaning contractor that are based in London but operate nationally and are looking for someone to manage two area managers and 6 sites across the Southern Scotland patch with one site in Aberdeen and another in Carlisle

Each site has an established manager and cleaning team.. You will manage your own diary but will be expected to attend sites regularly to ensure standards are being met and service levels are met.

A highly respected cleaning contractor that provides contract cleaning services for a wide range of clients across the UK The company is well established and has excellent opportunities for career development and progression with an employee friendly culture and the feedback from the candidates we have secured positions for in other parts of the UK has been fantastic. They are a company we have been working with the a number of years and the management team you will be reporting into are amongst some of the best managers and team you could work with. They are incredibly down to earth , easy to work with and truly care about their team and clients.

What's in it for you?

• A basic salary of £55,000
  
• Company car + fuel card
  
• Looking after a mixture of around 6 sites
  
• Opportunity to work for a company with a fantastic ethos.
  
• Industry specific training programmes to further develop your career
  
• An opportunity to run a number of high-profile cleaning contracts
  
• Career progression opportunities
  
• Laptop/Mobile/Tablet
  

  Your Role

  • Responsibility for contract /cleaner performance to achieve and exceed contract SLA and KPI
    
  • Client Relationship management with key focus on service delivery, retention, and contract growth
    
  • Responsible for managing financial budgets
    
  • Attend training and meetings as required.
    
  • Implementation of all company policies and procedures
    
  • Site visits. In line with client contractual requirement,
    
  • Pre-sale involvement before contract becomes operational, attending new client site meetings with Business Development Managers, managing TUPE transfer and recruitment of operatives
    
  • Contract mobilisations
    
  • Deliver in accordance with the FM strategy, site service charter and service level agreement to monitor key elements of the FM service.
    
  • Manage onsite FM projects specific as agreed with the Project Team.
    
  • Provide a key interface between on-site client and the contracted service providers on a day-to-day basis.
    
  • Any other ad hoc duties and tasks required
    

    About you

    • Experience of managing multiple cleaning sites & contracts at Operations Manager level
      
    • Ability to liaise and work professionally with clients and staff
      
    • Experience of motivating, managing and leading cleaning teams
      
    • Excellent communication skills
      
    • Full UK Driving licence
      

      Location

      You will ideally be based within the Glasgow area

      What's next?

      If you would like to work for a leading cleaning contractor with an excellent client base, then please apply with your CV today. There will be a 2-stage interview process starting next week with a view to start in May.

      PE1

Operations Manager

Royston (SG8)

Commutable from Cambridge, Duxford, Melbourne, Bladock, Buntingford
£70,000-£80,000 + Benefits package

Monday-Friday

Benefits:-

• £70,000-£80,000
• 25 days holiday rising each year
• 5% matched pension
• Life Insurance
• Health and Wellbeing program
• Flexible working
• Discounts and Vouchers

Our client is a waste disposal facility. Due to increased growth they are looking for an experienced Operations Manager with experience in Hazardous Waste, or High-temperature Incineration .

Role & Responsibilities:

• Working alomgside the National Operations Manager, you will manage of all the Cremation, Waste processing general operational functions.
• Develop and manage Manage department performance, managing compliance (HS&E), efficiency, profits, and service for the business in line with statutory regulations.
• Ensure the organisation and compliance ofthe working environment.
• Ensure that the plant, premises, equipment and people and sufficiently resourced and functional.
• Take part in recruitment, and managing and motivating the team, making dififcult decisions when necessary.
• Develop the staff using appropriate training
• Ensure the plants are operated are profitable
• Monitor productivity levels, throughputs figures and processing costs
• Use a lean management philosophy and implement strict & effective cost control measures.·
• Create financial and operational forecasts.
• Develop the operation to allow acceptance of a wider range of waste materials.
• Work alongside the commercial team to ensure available capacity is fully utilized.
• Comply with HSE permit regulations, building strong relationships with both APHA & the EA whilst protecting business interests.
• Champion a Health and Safety culture within the department.
• Keep up to date with legislative changes which relate to the waste sector.
• Set and monitor KPIs for direct reports and carry out performance appraisals to track their progress.
• Collaborate with direct reports to manage service delivery in line with customer expectations.
• Provide performance reports
• Lead the engineering team in developing and implementing both capital projects and the maintenance and asset management.
• Ensure maintenance of ISO accreditations and any other accreditation in collaboration with the Environmental Officer.
• Work with our National Operations Manager on creating annual site CAPEX requirements.
• Attend courses, conferences, and seminars that will improve your knowledge of industry, legislator changes and new initiatives.

Knowledge, Skills & Experience:

• A Hazardous Waste COTC, however we are prepared to provide training for a highly experienced candidate.
• IOSH certification.
• Experience of Managing a Waste processing / Incineration site is preferred
• A good understanding of the engineering requirements of a waste management facility
• A strong leader.
• Experience in effective cost control measure management
• Lean Management/5S knowledge.
• Excellent understanding of health, safety and environmental legislation.
• A caring and compassionate nature.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Apply Now
















Warehouse Operations Manager


Full Time - Padstow, NSW


Looking for a place where you fit? How about an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.   Key Points  

Full time opportunity
Newly created position to support business growth
Key role supporting our DC operations
  The Role   Reporting to the DC Optimisation Manager, the Operations Manager will support with the daily operations of our Padstow DC, including people and safety leadership. Key responsibilities include:

Improve operational efficiency, continuous improvement initiatives, cost reduction exercises while maintaining high-quality standards
Maintain and







... Click here to view more detail / apply for Warehouse Operations Manager

Position Objective:

This position offers the candidate an opportunity to solve complex problems across domains at a fast-growing, mission-driven company. It provides the opportunity to join a growing team that is changing the face of rural electrification in many regions of India and Africa. The ideal candidate has a positive attitude, is a team player, believes in Husk’s values, has the inherent curiosity to find creative solutions to complex problems, and has an appetite for growth.

 

Key Responsibilities Include:

• Oversee the installation, maintenance, and performance monitoring of inverter systems.
• Develop and implement strategies to improve the efficiency and reliability of inverter systems.
• Collaborate with technical teams to troubleshoot and resolve inverter-related issues.
• Lead the planning and execution of IOT system installations and troubleshooting.
• Ensure the optimal utilization of solar resources and maximize energy generation.
• Implement quality control measures for solar equipment and components.
• Oversee the maintenance and efficient operation of biomass power plants.
• Establish and maintain quality control processes and standards across all operations.
   
• Conduct regular audits and inspections to identify areas for improvement.
• Implement corrective and preventive actions to enhance quality.
• Identify opportunities for process optimization and cost reduction.
• Develop and implement continuous improvement initiatives to enhance overall operational efficiency.
• Work closely with cross-functional teams to streamline operations.
• Provide leadership and guidance to the operations team, ensuring they are aligned with the company’s goals and objectives.
• Foster a culture of excellence, safety, and continuous improvement within the team

Who we are:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
About the role as a Faculty Operations Manager
We are seeking a highly organised and proactive Faculty Operations Manager to join our team.
The Faculty Operations Manager role will oversee and take responsibility for faculty operations related to student and academic matters, including registration, tracking, liaising with awarding bodies, student attendance, learning hours, and funding.
Managing staff planning and administration, including sickness, holiday planning, lesson observations, mandatory training, and inductions while ensuring compliance with Activate Learning's internal academic management, quality, and administration systems and procedures.
Full time, permanent opportunity that can be located at Reading campus with travel to other campuses.
What do you need to be successful as a Faculty Operations Manager?
The ideal candidate will play a pivotal role in improving and streamlining administrative support within our faculties. Working closely with group services colleagues, you will co-create processes, procedures, and systems to reduce bureaucracy, enhance communications, and ensure tasks are completed efficiently.
Excel in motivating teams to high performance and engagement. Your role will involve setting objectives, reviewing progress, and identifying development needs to ensure continuous improvement.
Experience working in an FE environment is desirable, but not essential.
Why work with the Activate Learning Group?
Here are some of our benefits:

Enrolment into generous pensions schemes (if applicable)
Generous annual leave entitlement
Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
An extensive Learning and Development programme with a range of CPD opportunities
Access to qualified coaches for all staff
Leadership and Management development programmes
Flexible working opportunities, where appropriate
A comprehensive wellbeing programme including access to the Fika and Everymind app
Mental Health support including access to Mental Health First Aiders
Employee Assistance Programme
Employee resource groups
Cycle to work scheme
Refer a friend vacancy incentive
Access to student discount programmes

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.
Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.
Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.
Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Serco: AASC
Base Location: Lincoln
Permanent, Full Time
- Night Shifts £38,000 per annum & Excellent Corporate Benefits Package

Due to significant growth, we are looking for Night Shift Field Operations Managers to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of both reactive and planned maintenance, completed by our team of multi skilled maintenance operatives and approved contractors.

This is a crucial role, providing clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services. You will provide accountability to the Head of Field Operations for all property maintenance services and any service user support services within the respective region; provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.

As a key member of the Operations Management Team you will be responsible for ensuring:


- Compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.



- All properties within their allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.



- Provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.


What you’ll need to do the role

First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.

Why Serco

Meaningful and vital work - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.

A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer


- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services/prisons sector
- A company passionate about diversity and inclusion
- The chance to make a positive difference
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans and more
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- Serco ShareSave
- where employees can own a part of the company and invest in their future.
- A safe and supportive culture


#aasccareers


Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

Job Purpose

The incumbent will oversee the manpower fulfillment and day to day site operations, ensuring Client Success is achieved by executing and following through on operational, recruitment, rostering and reporting responsibilities.

Description of Responsibilities

Operations

Comprehend operational requirements from Client

Communicate implementation method with Supervisors

Follow through on implementation ensuring adherence

Manpower Planning and Rostering

Comprehend manpower requirements and rostering

Advertise and recruit required manpower without over deploying

Onboard new hires on their first day on site

Rostering and Attendance

Prepare the duty roster 2-weeks prior

Distribute the duty roster 1-week prior

Ensure duty roster is adhered to and discipline accordingly if not

Reporting

Prepare all necessary reports and attendance sign-in documents for use

Ensure attendance sign-in is accurate and complies to requirements for ease of billing

Archive all attendances and reports in an organized manner (site and in HQ)

Essential Functions:

• To achieve smooth operations of all own and time charter vessels and provide highest quality to customers.
• Being person in charge for all operational matters on the handled ships.
• Carefully study all terms & conditions of the agreed contracts and taking care that all requirements are being followed and fulfilled.
• Voyage planning (calculating fuel consumption / cargo intake / port rotation / optimal sea route).
• Preparation of voyage orders for the ship.
• Sending agency appointments to the designated agents in the various ports.
• Coordinating cargo intake &bunker requirements together with captain of the ship.
• Appointing weather routing company to help fine-tune optimum sea route.
• Ordering bunkers which to be supplied at the designated port.
• Sending regular updates on ship’s estimated arrival / departure time to required parties (such as charterers, owners, agents).
• Supervising process of issuing freight invoices / paying & collecting hire / laytime calculations).
• Paying port disbursements and supervising finalization process.
• Approving cargo documentation and releasing same to relevant parties.
• Monitoring ship’s performance at sea.
• Arguing performance claims towards clients in case required.
• Data input into softmar and making sure all relevant information is constantly updated.
• Regular monitoring of the profit & loss calculation for each particular voyage.
• Claims handling in coordination with legal department.
• Checking finalized voyages and explaining profits & losses in detail.

Requirements

• Minimum 2 years of relevant working experience
• Reliable track record in shipping industry
• Excellent communication & social skills
• Team player
• Well organized & structured
• Ability to pay attention to detail
• Good verbal & written skills in English
• Able to work under pressure

Role & Responsibilities

• Understand customer's internal business functions and culture.
• Identify, build and maintain relationships with customer's internal management.
• Act as single point of contact for operational issues, mitigating any crisis.
• Represent customer needs to Cisco post-sales support teams and applicable organizations.
• Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction, and gap analysis to the client and internal Cisco personnel.
• Provide customers with regular updates on "hot" or intensified issues according to customer sentiment.
• Coordinate and conduct weekly conference calls to provide status reports to customer.
• Create and present quarterly reports to customers with analysis of customer's support needs.
• Problem/Project Management.
• Work with Cisco Global to ensure seamless and consistent delivery of services and solution support to achieve customer SLA/KPIs.
• Develop and share operational standard methodologies, processes and procedures to improve the customer operations overtime.
• Build consistent relationships with key Operations and support decision makers within customer base and advices on future direction of Cisco/customer post-sales support relationship.
• Be the “go to” person and main point of contact for customer and internal teams.
• Provide detailed and documented requirements to cross-functional teams that improve the impact of the customer experience.
• Accurately produce High Availability metrics reports (MTTR, KPIs, Analytics, etc.) and other custom reports.
• Conduct internal and customer facing knowledge transfer sessions on Cisco tools processes, procedures.
• Regular review of RMAs to determine if parts are meeting MTBF especially on accounts that have contracted pay outs. If RMAs are getting close to pay out time - dynamically require EFAs by updates through GRs.

Required Skills

• Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, operation and project management experience or business experience.
• Ability to work as a team member in a cross-functional matrix environment.
• Excellent presentation and communication skills.
• Knowledge of vertical market business trends and concepts.
• Strong project and problem management skills.
• Strong influencing and negotiation skills.

Job Title: Operations Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance and £3000 on call allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Plus part of the on call rota (1 in every 4 weeks) and flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Operations Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Operations Manager will play a crucial role in managing and optimising the delivery of high-quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence. This position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape.

Responsibilities:

• Line management responsibility for registered managers across the branch network; leading and motivating
  managers to achieve both financial and quality objectives.
• Provide expertise and support on branch operational issues, including the use of systems to ensure a high
  quality of service delivery and business efficiency.
• Support branch managers with manging service improvement requirements following branch audit.
• Oversee and ensure compliance targets are met across the branch network in line with the internal quality
  assurance framework and regulatory requirements.
• Work with the training team to ensure sufficient availability and attendance on mandatory and client led
  training programmes.
• Provide mentorship and guidance to branch colleagues fostering a culture of safety through learning.
• Utilise branch data to identify trends and themes, monitor performance and cascade learning across the
  branch network.
• Effectively manage day to day operations including branch resources, care provision and performance
  management to optimise operational delivery.
• Work with the Head of Operations to execute strategic plans at branch level to ensure the effective delivery
  of our homecare and complex care services.
• Support registered managers in planning and implanting new packages of care without compromising on
  safety.
• Ensure incident management, safeguarding and complaints processes are adhered to and managed
  appropriately; supporting branch colleagues to identify lessons learnt and drive continuous improvement.
• Contribute to the review and development of policy and procedure ensuring compliance with guidelines
  across the branch network.
• Establish and maintain effective partnerships with internal and external stakeholders.
• To have on call responsibilities shared across the group with other key team members on a rota basis of one
  in every four weeks.

Accountabilities:

• Maintain and improve the quality and care within the region evidenced through the internal quality assurance
  framework.
• Develop outcomes through evidenced improvements, which are visible through internal audits and external
  inspections.
• Development of successful team and leaders within the branch team.
• Successful conversion of new enquiries for packages of care across the region.
• Sustainable revenue growth in line with branch budgets.

Person Specification:

Essential

• At least 3 years management experience within Homecare and a track record in operational management.
• Experience of multi-site management
• Strong understanding of regulatory frameworks and compliance requirements.
• Track record of managing successful branches with a minimum of Good with CQC or 4 with the Care
  Inspectorate.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse and interpret complex data sets.
• Experience of manging branch P&L's.
• Experience of budget preparation.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Good understanding of the development of, and adherence to, mutually agreed budgets.
• Able to work unsocial hours when required.
• Ability to travel and stay overnight regularly.

Desirable

• Educated to degree level or equivalent.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Description & Requirements

Roles & Responsibilities

• Manage daily works.
• management,operations and customer service
• Responsible for assisting with the management of other departments and maintenance of daily works .
• To coordinate with all departments including processing customer's requirements
• At least 3 years experience in related industry.
• harworking and be a team player.
• Responsible and team-player.

• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
• Provide training to retail employees to develop their skills and enhance their job performance
• Ensure compliance with company policies and procedures
• Provide solutions that address performance issues in a timely and effective manner
• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
• Contact store managers and other retail staff to communicate relevant information
• Mentor and motivate sales staff to put in their best in order to achieve financial goals
• Develop and implement budget and plans for retail operations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Develop policies for the merchandising of goods in retail stores
• Monitor inventory levels to determine the need for stock supply at each retail outlet
• Set and regulate product pricing using results of market and demand analysis
• Ensure compliance with health/safety policies and procedures at retail sites
• Listen to customer complaints to address & resolve their issues
• Evaluate operational and financial records to determine sales performance of a retail store.

Job Title: Head of Operations North
Location: Home based with regular national travel
Salary: £70,000pa. Plus £5000 car allowance and £3000 on call allowance
Hours: Full time, Monday to Friday 9-5.
Requirement for frequent travel and overnight stays. Plus part of the on call rota (1 in every 4 weeks)
Closing date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Head of Operations North, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Head of Operations will play a crucial role in overseeing and optimising the delivery of high-quality care which underpins sustainable growth. This leadership position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape. A strategic leader with a grass root level mindset is required to ensure our registered managers and branch colleagues are empowered to drive and maintain improved client outcomes and business growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care.

Responsibilities:

• Line management of Operations Manager alongside holding a cluster of branches for direct managerial
  oversight
• Contribute to the development of strategic plans to ensure the effective delivery of our homecare and
  complex care services aligning with organisational goals and regulatory requirements.
• Contribute to the review and implementation of a branch operating model that is fit for purpose and able to
  effectively support business growth with all operational roles working to clear objectives and KPI's.
• Work closely with the Business Development team to identify, embrace and implement new business
  opportunities.
• Act as the budget holder for all branches within the region; managing budgetary requirements to support
  revenue growth, maximising profitability.
• Effectively manage operational resources to ensure efficient business performance and service delivery.
• Monitor the response rate and implementation of new packages of care safely and effectively.
• Promote, support implementation, and ensure the use of systems and processes to support the branch
  operating model and digitalisation journey.
• Robust monitoring and management of compliance against agreed pathways and KPI's.
• Ensure that all care colleagues can meet current safety, quality, legislative and regulatory requirements.
• Monitor audit and improvement activity in line with the internal quality assurance framework to meet or exceed
  internal and regulatory requirements.
• Lead and empower a diverse team of operational colleagues providing mentorship, and promoting a
  collaborative, transparent and positive culture.
• Build and maintain positive working relationships with internal and external stakeholders to promote
  collaboration and support.
• Drive innovation and identify opportunities for continuous improvement.
• Utilise data to review and assess overall operational performance and recommendations for further
  improvements.
• Prepare regular reports for the senior leadership team and other relevant authorities.
• Hold on call responsibilities shared across the group with other key team members on a rota basis of one
  week in four.

Accountabilities:

• Sustainable revenue growth in line with budget, branch business plans and strategic objectives.
• UOP achievement at branch and company level.
• Successful implementation of successful tender and framework awards.
• Ensure care is delivered in line with commissioning contracts.
• Meeting and maintaining requirements of the internal Quality Assurance Framework.
• Meeting and maintaining a rating of CQC Good and Care Inspectorate 4 as a minimum requirement.
• Consistency of operations across all branches effectively underpinning strategic objectives

Person Specification:

Essential

• At least 5 years management experience within Homecare and a track record in senior operational
  management.
• Experience of multi-site management.
• A proven track record in leadership and motivation of staff with demonstrable understanding of and
  commitment to the achievement of company objectives.
• Strong understanding of regulatory frameworks and compliance requirements.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to drive strategic initiatives and manage change effectively.
• Ability to analyse and interpret complex data sets.
• Ability to think strategically and make decisions that align with organisational goals.
• Significant experience of budget planning and management including interpreting complex P&L accounts.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Able to work unsocial hours when required.
• Ability to travel and stay overnight frequently.

Desirable

• Educated to degree level or equivalent

Competencies & Behaviours:

• Communicating effectively
• Building successful relationships
• Driving for results
• Exhibiting an empathetic approach
• Self assurance

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

18th April, 2024


Foster a positive, productive, and accountable work environment
We offer professional development and career growth opportunities
Permanent full time position based at UniLodge @ Curtin University - Twin Dolphin Hall
NEW OPPORTUNITY Due to internal promotion, we are now on the look out for a dynamic Property Manager Operations to join our team at Curtin University on a full time permanent basis. The right person will support the smooth running of our operations, with a focus towards meeting all deadlines and building relationships. WHO YOU ARE
  
You are a natural leader who is passionate about delivering an exemplary level of resident experience and demonstrates the drive to see the property and the team succeed. Key to your success will be your ability to design innovative strategies that generate growth and additional revenue. Ideally you will have experience
... Click here to view more detail / apply for Property Manager Operations

Job Overview:

The Sales Operations Manager holds a key position within the Sales & Marketing team. You will help to drive optimum sales performance and excellence. The position plays a vital role in improving market share and growth through all major channel segments across our business units, working closely with the Director Sales & Marketing to provide key business intelligence and analysis to the Nationwide Sales Team.

The role specifically manages and ensures optimal sales performance & effort metrics. It provides deep thinking and analysis towards optimising our strategies that make us successful in what we do. With a thorough management of the sales process ? the position will help provide program and sales incentive strategies, implementation, and Operations and be the conduit for all Sales & Strategic Planning.

To be successful in the role, you will put process as a no 1 priority to ensure a quality result while ... Click here to view more detail / apply for Sales Operations Manager