Job Summary
We are seeking an experienced and dynamic individual for the position of “Territory Manger” for driving the sales strategy and achieving business goals within your designated region, for executing the product management team's strategies, gathering customer feedback, and providing crucial insights for the development of new products. Your key focus will be on establishing and nurturing relationships with key opinion leaders, monitoring competitor information, and understanding prescription trends within the pharmaceutical industry. Additionally, you will be responsible for organizing and managing Continuing Medical Education (CME) events and other initiatives to bolster the company's brand image.

Roles & Responsibilities
• You will be responsible for the promotion of the new product. You will be executing the Product Management Team’s marketing strategy, analysing market trends, consulting with doctors on new product potential, and relaying feedback to the Product Management Team. Additionally, responsibilities include identifying key opinion leaders, monitoring product availability, and implementing brand strategies to facilitate a successful product launch.
• You will be responsible for monitoring primary and secondary sales through regular visits to stockists and pharmacies, ensuring the accomplishment of doctor and product-specific sales objectives. Active participation in monthly review meetings to assess coverage, adherence to SOPs, and expense management, all aimed at achieving area-level, product-level, and overall sales targets.
• You will be responsible for focusing on customer relationship management, the role entails establishing strong connections and addressing queries promptly using Infoginip. It also involves customer classification based on potential, determining meeting frequency accordingly, and tracking return on investment per customer to foster a loyal customer base for the company.
• You will responsible to meet Key Opinion Leader (KOL) and Key business leader (KEL) frequently and pursue them to conduct CME with the company; Collect interest areas of key customers and hospitals and conduct CMEs on those topics.
• You will responsible to prepare product matrix depending upon doctor's potential & preference and decide which product will fit doctor's need. Update data on chemist, doctors and Retail Chemist Prescription Audit (RCPA) through palm top to Unnati portal in order to ensure all stakeholders' access to latest information.

Operations Manager
As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
Location North Staffordshire/South Cheshire
Responsibilities:

• Collaborate with stakeholders and clients to enhance organisational processes, focusing on quality, productivity, and efficiency.
• Ensure compliance with FCA and TCF regulations.
• Lead and motivate the team by setting clear performance expectations.
• Regularly review individual and team progress and take proactive measures to address performance gaps.
• Manage client relationships at an operational level, coordinating information requests and timely delivery.
• Explore ways to improve claim handling quality and processes, aiming to boost customer experience and NPS scores.
• Plan, execute, and communicate contact centre strategies and campaign performance aligned with broader business needs.
• Own the feedback process and analyse data to drive improvements.
• Uphold our data protection and information security policies and procedures.
• ️ Foster open and honest two-way communication, ensuring key messages are disseminated.

Requirements:

• Relevant experience in a similar position in a contact centre environment
• Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team.
• Highly collaborative, resilient, determined, and confident.
• A proven track record of , especially within the contact centre.
• A focus on results and commercial awareness.
• Ability to think creatively to solve challenges.
• Proficiency in FCA regulations, with the ability to mentor and educate others on this topic.
• Strong knowledge of reporting, analysis, and trend spotting across all business areas.
• A proactive mindset with a sharp focus on process improvement.

Package:

• Annual salary of £40K - £45K.
• Private Medical Insurance.
• Company Pension Scheme.
• Additional perks, discounts, and offers.

- Experience in a contact centre environment
- Experience in a highly regulated environment.

If this is you, call or email make for a further conversation.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

TUI
Joining the TUI Retail Team as a Store Manager at our Clacton On Sea shop, you’ll support and lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

ABOUT THE JOB


- Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
- You will support and develop your team to be proactive, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
- Recruit, nurture and retain top talent whilst sharing a great amount of fun
- You’ll use customer feedback and insight to spot trends, challenge the way we work and find new ways to improve customer satisfaction and loyalty to grow our business
- Technology is evolving every day, so is TUI. By providing you with the best tools, your personality and experience will support you to coach, develop and performance-manage your team whilst setting high performance standards that drive engagement
- Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’

ABOUT YOU


- A proven passion for leading by example and delivering excellent customer service
- A confident and fun motivator with the drive to exceed targets and overcome challenges
- Skilled to coach, develop and performance manage a team to retain talent
- A fair and inclusive management style that understands our people are our most valuable asset
- An organised individual who takes pride in their work and responsibility of their own development
- Confident to balance accounts, comply with company policies and procedures and responsible for managing every aspect of your store
- Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

General Manager Vacancy - Live in - Heaton Moor, Stockport - Up to £48,000 plus bonus

We are looking for a General Manager to lead the fabulous team at the Elizabethan in Heaton Moor.

Following its major refurbishment in 2023, The Elizabethan is the number one spot in Heaton Moor to enjoy great beer, tasty food and fantastic service. The bright spacious and stylish interior lends itself well to the eclectic customer base of the local area, offering both cosy dining areas and a large attractive bar area.

Outside, The Elizabethan comes in to its own with a huge garden to the front of the pub accessed through bifold doors. When the sun comes out you can guarantee the garden will be full thanks to its reputation as having the best beer garden in the area.

What we offer our General Managers:


Great, realistic bonus potential
Up to 33 days annual leave
Healthcare and Cash Plan (Money back for dental and optical)
Pension Scheme (Match up to 5%)
30% discount on food and drink across our pubs and inns for you and friends and family
Discounted stays in our hotels and inns
Annual profit share, ensuring you share in the success of the company
Wellbeing support with our Employee Assistant Programme
Great opportunities to grow in your role and progress your career
Access to JW BenefitHub, giving you access to a huge range of high street and online discounts


What a General Manager does at JW Lees:

The next General Manager of the Elizabethan will embed themselves in the local community, helping to maintain the pubs position as the ‘go to’ place in Heaton Moor. Strong leadership will ensure that the existing, talented team continue to thrive and provide the service the regular customer base has become accustomed to.


You’ll be passionate about customer service & highly motivated
Have the ability lead a committed team to deliver an outstanding guest experience
Focus on driving sales and profit whilst making sure engagement with the local community is one of your key priorities
Demonstrate excellent management skills
Have a proven track record of delivering great quality service, food and drink through your teams
Be accountable for managing all areas of the business whilst being given the opportunity to make those key business decisions


About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Are you an experienced EHS Manager? Do you have experience in providing direction to the delivery of EHS support/services in a multi-site, multi-division operation to ensure that business objectives are met? If so, we are keen to speak with individuals like you!

We are recruiting for a Commercial EHS Manager to act as the EHS primary interface for our clients various sites as appropriate and advise them of necessary activities adhering to UK Law, HSE regulations and EHS matters including, but not limited to, audits, global corporate initiatives, EHS awards, corporate metrics.

The successful candidate will be joining our clients Maidenhead site, working 37.5 hours a week Monday to Friday. You will need to be able to travel to our clients' other sites often, including Sittingbourne once a month. This position is offered on a contract basis for 12 months initially.

Responsibilities:

• Collates EHS data for UK Commercial divisions and uploads into corporate systems in a timely way, ensuring accuracy of data.
• Understands and analyses EHS Strategy and translates into meaningful strategies and goals for commercial divisions including the Maidenhead, Solihull and Sittingbourne warehouse facility.
• Acts as primary interface for the UK Business Advisory Council on all matters pertaining to EHS including but not limited to, strategic plans, management responsibility, notification and responses to Serious Event & KPI Performance.
• Manages Fleet Safety through the establishment and monitoring of appropriate KPIs, responding to poor performance through the identification of appropriate actions and improvements.
• Acts a primary contact for internal and external EHS Audits including response to audit requests, audit logistics and overseeing responses to any observations as a result of an audit. Identifies internal audit activities to ensure that all sites remain audit-ready at all times.
• Advises UK Sites on all aspects of EHS considerations in respect of product and equipment development.
• Maintains the effectiveness of the Quality System at the UK Commercial sites in accordance with divisional and corporate requirements and all applicable regulations.

Experience & Qualifications:

• Educated to degree level in EHS or related discipline and/or significant EHS experience.
• IOSH / NEBOSH.
• Environmental Science/Occupational Health and Safety Management.
• EHS Experience at EHS Advisor Level within a Manufacturing or Commercial environment.
• Working with cross functional teams including some senior executive interactions.
• Experience of Excel, Word and PowerPoint systems in order to manage a variety of data sources and then present those at all levels within the organisation.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Sales Manager

Full Time

$4,500 to $6,500

Responsibilities:

• Develop and implement sales strategies.
• Engage customers by attending to sales inquiries.
• Build and maintain strong customer relationships through exceptional customer service.
• Analyze market trends, competition, and customer feedback to adapt and improve our offerings.
• Make reasonable recommendations to improve potential from various markets.
• Goal-oriented mindset with a track record of meeting or exceeding targets.
• Ad-hoc projects or other duties as assigned.

Requirements:

• At least 5 years of sales and managerial experience.
• Candidate must possess at least a Degree in Management or equivalent.
• Experience in dealing with Gemstones and Jewels.
• Excellent interpersonal, communication, and presentation skills.
• Passionate in engaging customers and provide excellent service.
• Expereince with Direct outdoor selling.

The primary roles of the Office Manager is to executive all administrative and operational matters relating to the certification business, which include planning audits, preparing the administrative document for the audit (including invoices); allocating reviews for post audit activities as well as issuing of certificates. The Manager is also required to be able to communicate with the clients over certification matters as well as managing administrative staff in monitoring the clients' audit schedule, for both local and overseas.

The candidate shall possess at least a general degree or diploma with at least 2years of working experience in the certification or consultancy industry.

Key Responsibilities:

1. Strategic Planning: Develop and implement strategic plans to drive business growth, expand market presence, and achieve organizational objectives.

2. Financial Management: Oversee budgeting, financial forecasting, and financial performance analysis to ensure the organization's fiscal health and sustainability.

3. Operations Management: Lead and supervise day-to-day operations, including but not limited to production, sales, marketing, human resources, and customer service.

4. Team Leadership: Recruit, train, motivate, and mentor employees to foster a high-performing and cohesive team environment.

5. Stakeholder Engagement: Build and maintain relationships with key stakeholders, including customers, suppliers, investors, and regulatory bodies, to support business objectives and promote organizational interests.

6. Risk Management: Identify potential risks and develop mitigation strategies to safeguard the organization's reputation, assets, and interests.

7. Quality Assurance: Ensure that products or services meet quality standards and customer expectations through effective quality control measures and continuous improvement initiatives.

8. Compliance:Ensure compliance with relevant laws, regulations, and industry standards, as well as internal policies and procedures.

9. Performance Evaluation: Establish key performance indicators (KPIs) and metrics to measure organizational performance and track progress towards goals.

10. Reporting:Prepare regular reports and presentations for senior management, board of directors, and other stakeholders to communicate performance, challenges, and opportunities.

Qualifications:

· Bachelor's degree in business administration, management, or a related field (Master's degree preferred).

· Proven experience in a senior management role, with a track record of driving business growth and operational excellence.

· Strong leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results.

· Excellent communication, negotiation, and interpersonal skills.

· Strategic thinker with a problem-solving mindset and a focus on innovation and continuous improvement.

· Sound understanding of financial principles, budgeting, and performance analysis.

· Knowledge of relevant industry trends, market dynamics, and regulatory requirements.

· Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

Project Management

•Oversee project/s, directing and coordinating human and material resources throughout the life of a project by using modern management techniques to achieve predetermined objectives of scope, cost, time, quality, specifications, and impact participation satisfaction.

• Involvement includes pre-construction activities, construction administration, technical management, and post-construction, together with the client’s priorities, working and supervising alongside the consultants to achieve the targets.

• Collaborating with key stakeholders to define project stage priorities to ensure timely deliverance ofproject/s and within cost. • Procurement and resource planning for timely intervention at various stages of construction at the site.

• Introduce value engineering where necessary and applicable for cost-effectiveness but without compromising the structural integrity or aesthetic of design intend.

• Involve with pre-tender planning to contribute to the feasibility and viability of methodology and execution of the project to obtain optimal cost efficiency and competitiveness. Contract Administration

• Perform pre and post-contract administration matters, cost analysis, and assessment including pre and post-contract administration matters, cost analysis, and assessment including pretender planning.

• Interpretation of contract, resolving contractual disputes, managing contract documentation, and contractual claims.

• Preparation and monitoring of project schedules, timescales, cost budget, cash flow, and budgetary projections according to projected and the actual course of the project.

• Resource planning, procurement and monitoring to maintain and keep check with the project’s budget.

• Have good business acumen and communication skills to negotiate with all levels of resources and clients to secure the best business deals.

Mandatory Skills

Responsibilities

• End-to-end ownership (design, define and deliver) of the Core Banking platform release management:
• Provisioning of the technical environments necessary for proper testing, dress rehearsals and final cutover events
• Planning and execution of large software releases, holding accountability for coordination of all the parties involved.
• Run the demand management forums with Project Directors, Delivery Leads, ScrumMasters and Delivery Guild
• Identify technical skills and resources required for delivery.from Environments Provisioning Team, c
• Coordinate with Leads for resourcing.
• Liaise with all teams involved on testing and implementation of large software upgrades, i.e. service packs for Core Banking systems in use
• Provide skills, coaching and support to core banking delivery teams, related to the processes and approvals involved in provisioning
• of technical environments.
• Provide skills, coaching and direct support, to the project teams, ensuring smooth handover from project mode to the BAU.
• Perform the Scrum Master role (where required) and lead the Environment Provisioning team in their sprint
• deliveries.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment and data safety..
• Collaborate with project team members from various domains to monitor, develop, execute project plans associated with project
• content.
• Manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• Deal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Technical Requirements

• Minimum 12 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Good knowledge in various cloud supporting technologies to support the infrastructure for optimization.(i.e. open Shift, APIs, Kafka, VPC, GTM…)
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.

Idea Candidates should have :-

1. Governance of the environment life cycle and ensurance of it’s reliability
   Environment will require regular data refresh (from PROD), batch runs, handling the inevitable infra/app-layer errors etc.
   Team’s goal is to orchestrate necessary activities among the parties (DBS teams) involved.
   Skills required: IT infra and application architecture acumen, allowing for effective discussions with SMEs and ability to plan and execute the necessary tasks.
2. Utilization of the environment for testing of the production changes
   Environment will be used by hundreds of teams and projects. The implies the need to orchestrate the testing calendar, liaise between the change-owners etc.
   Skills: process ownership experience, understanding of testing area, ability to understand dependencies between testing scopes/projects/applications etc, dashboarding and pitching to the senior management
3. Applications onboarding
   While main part of the environment will be built as part of – already running – project, there will be continuous need to onboard new systems and make them part of the environment.
   Skills: similar to “technical project manager” – ability to orchestrate between infra/middlelayer/application SMEs and ensure compliant and efficient process of adding new application to the environment.

Job Responsibilities

· Maintain superior standards in cinema presentation and customer service.

· Manager the business performance of the location by taking initiatives and actions to improve the business.

· Act to ensure that the company is protected against loss (financial or otherwise), resulting from poor performance or practices.

· Pro-active effects on the Location and its performance (e.g. non-controllable expenses, external/competitive influences, etc) and provide recommendations.

· Management of Location labour costs. Ensure they are maintained at optimal levels to achieve maximum productivity and customer services standards.

· Ensure that each location staff understands and is fully conversant with, the objectives of the Location, Marketing and promotional activities

· Provide direction and leadership to all the Location employees

· Conduct recruitment of appropriate location staff.

· Plan the training & development of all staff including Assistant Cinema Manager and Service Leader.

· Manage employee performance through motivation, discipline and career guidance as appropriate.

· Establish credibility and relationships within and between cinema and support departments.

· Develop and implement marketing and concessions programs and efforts.

· Actively initiate and support location development programs.

· Actively monitor and report on the performance of contractors and vendors.

Job Requirements

· Degree or diploma holder and above with operations experience in cinema, F&B, hospitality or retail industry

· Possesses the drive and commitment to achieve Company’s objectives

· Effective writing and communication skill

· Innovative in problem solving

· Objective and rational thinker in introducing and executing new and improved procedures

· Generous in sharing knowledge with staff and committed in encouraging team members to deliver quality work and service

· Facilitate and raise the level of employee engagement at all locations

· Able to perform rotating shifts on flexible working hours (weekends and PH)

· Preferably with a valid food hygiene certificate

· Must be fully vaccinated

Jobscope:

• Own ultimate responsibility for successfully meeting or exceeding sales goals
• Work collaboratively with the sales team to assess current projections
• Collaborate with marketing team to creatively reach more potential customers
• Work in a hands-on fashion, building the team—provide motivation and inspiration.
• Cultivate and deepen client relationships and partnerships that add value
• Building the team—provide motivation and inspiration
• Continually assess our marketing techniques and their efficacy in affecting sales.

Requirement:

• Exceptional communication and presentation skills
• Driven and committed to success while maintaining integrity
• Solid computer skills and awareness of web-based marketing and social media
• Able to be persuasive and procure buy-in from upper management
• Evidence of ability to innovate and implement change successfully
• Transformative approach to leadership that inspires and empowers others

kindly send your resume to Jasmine +65 91162788

https://t.me/fastrecruitmentsg

Add this telegram group for more details of Work.

Jobscope:

• Own ultimate responsibility for successfully meeting or exceeding sales goals
• Work collaboratively with the sales team to assess current projections
• Collaborate with marketing team to creatively reach more potential customers
• Work in a hands-on fashion, building the team—provide motivation and inspiration.
• Cultivate and deepen client relationships and partnerships that add value
• Building the team—provide motivation and inspiration
• Continually assess our marketing techniques and their efficacy in affecting sales.

Requirement:

• Exceptional communication and presentation skills
• Driven and committed to success while maintaining integrity
• Solid computer skills and awareness of web-based marketing and social media
• Able to be persuasive and procure buy-in from upper management
• Evidence of ability to innovate and implement change successfully
• Transformative approach to leadership that inspires and empowers others

kindly send your resume to Jasmine +65 91162788

https://t.me/fastrecruitmentsg

Add this telegram group for more details of Work.

Responsibilities:

• Compiling full set of monthly management report and analysis and weekly bank cashflow reporting.
• Liases with the regulators and service providers including auditors, tax accountants, corporate & legal advisors, bankers.
• Liaise with external auditors and consultants, on interim and annual audit plus tax filing.
• Daily finance matters such as preparing and processing payment vouchers, updating and monitoring accounting system and cashflow, preparing payroll and IRAS reporting.
• Prepare Business plan, forecasting & budgeting.
• Monitor and manage the transactions flow to ensure compliance with Singapore law.
• Implement and enhance finance standard operating procedures.
• Any other finance related matters.
• Other ad-hoc tasks that are assigned from time to time.

Requirements:

• Diploma or Degree in Finance, or Business Administration or Accounting with at least 5 years’ experience as Finance Manager & above.
• Familiar with MS Office application especially Excel.
• Strong interpersonal skills, such as business understanding, persuasion, leadership, ability to work as team player and work under pressure.
• Proven experience in preparing, reviewing, and editing financial reports.
• Experience with International Financial Reporting Standards (IFRS).
• Familiar with tax laws in Singapore.
• Self-motivated and high degree of initiative, high level of integrity with a strong sense of urgency.
• Proficiency in both spoken and written English & Mandarin as our management and staff consists of some mandarin speaking only personnel. Singaporean is preferred.

Job OverviewYou will implement the agreed security, colleague engagement and workplace strategy, and drive service improvements that create a memorable and lasting experience to all building users. Using your unique personality and excellent organisation skills to deliver an exceptional service and bring our brand to life for the client. You will take full ownership of clients working environment and colleague/customer touchpoints and maintain consistently high standards across all integrated FM services.

-Own the colleague experience service delivery, providing an exceptional service experience for all internal and external customers visiting or working within the building.

-Own service delivery across visitor and reception management, meeting rooms, car parking, exec suites, events and room bookings, ‘Workplace Hubs', security and any other services linked to the colleague experience of utilising the workspace.

-Manage, recruit, train and coach a diverse team of individuals across Security and Front of House and Workplace to drive a proactive personalised service across the building

-Consult with our clients, colleagues, and visitors, to improve their on site experience - manage service NPS to identify and map action plans to improve the experience

-Line management and supervision of the experience teams within the building

-Utilise a “hands on” approach whilst maintaining a strategic eye for the development of the business, and team members.

-Mobilisation and management of a Workplace Hub; a one stop shop location for colleagues to receive “in the moment workplace support”

-Support the site Facilities Manager to deliver our contractual service requirements and act as the link between FM and visitor experience, and be SPOC for all building related issues

-Demonstrate a high level of leadership in overseeing the building user experience and ensuring continuous customer satisfaction.

-To ensure the working areas are setup and working as intended, to ensure colleagues and visitors are setup for success and can be productive whilst on site

-Proactively identity improvement opportunities regarding processes and operational delivery and own the change management path to deliver the change.



Main Duties

-
-To recruit, develop and train a highly motivated team who deliver an experience that sets us apart from our competitors and the high street.

-Deliver regular team meetings to ensure team are up to date, motivated, and involved

-Ensure the workplace teams are fully trained in preparing meeting rooms/office spaces for a range of uses, including setting out, removal and storage of furniture and equipment

-Work across different service points in the building and be fully versed as to the service requirements of each area



Experience

-Daily ownership of the experiential touchpoint journey, ensuring all colleague and client facing areas and service teams are delivering an experience in line with agreed standards

-To be present and act as a point of contact for high profile events, visits, and activities

-Act as the SPOC (single point of contact) for all building users, and the service team, including attending agreed meetings and compiling agreed reports

-Regular floor walks, engaging with colleagues at their desks, proactively identifying and logging faults

-Proactively nudge colleagues to support adoption of required building behavioural habits and etiquette standards

-Build and maintain local area knowledge, to make informed dining, shopping, and travel recommendations to colleague and visitors

-Manage meeting rooms





Process

-Complete regular audits and floor walks to identify challenges and opportunities, and deploy improvement mechanisms

-Drive improvements in site service delivery and ensuring ongoing management, adoption and compliance of new client processes and services

-Prepare and issue comms and updates via email / other approved means

-Manage the team to ensure site procedures are followed, including but not limited to building pass requests, signing in and out of contractors, loading bay and CCTV control room.

-Carry out nightly audits of the visitor and contractor passes and noting any not returned.

-Generate daily security reports and send to the relevant people.

-To monitor all electronic security systems including building alarms, CCTV and access control and be competent in their operation.

-To immediately report any systems malfunction.





Internal

-To compile finance summaries and reports, on time

-Ensure all service teams are presentable and demonstrating the Mitie values every day

-Deploy prescribed customer experience training programme to your team, aligned to Client values and culture

-To resolve any feedback escalations, relating to the service provided by our team

-To maintain accurate and up to date personnel files including working hours, payroll, training, and development records in line with contractual requirements

-Ensure team's personal objective goals are linked to business vison and strategy, facilitating and supporting development needs of the team

-To actively build relationships with other partners and suppliers, to ensure we are constantly innovating and operating as One-Mitie

-Be a champion for diversity and inclusion on site

-Act in accordance with health and safety, and manual handling procedures as per training

-Provision of any other services and activities commensurate to the needs of the business



Planning

-Work closely with the wider workplace team to understand projected occupancy flows, building works, events and activities taking place each day

-Manage the stock control and provision of colleague resource areas, such as: stationary and print hubs, and other resource areas



Partnership

-Work alongside the wider workplace team to deliver service and experiences that are the talk of the buildings



Service

-Respond to First Aid and Security incidents

-Provide support: first fix IT/AV, “at desk” queries, wayfinding guidance, building tours

What we are looking forYou are a knowledgeable customer experience professional who is skilled with face to face interaction and delivering the most amazing service. We seek people with the following skills and experience:

-Proven tack record of comparable leadership experience over several years in either high end hotels, members clubs, or modern workplaces

-Proactive, organised and meticulous - passionate about Customer Experience

-Excellent project and time management skills

-Demonstrable experience transforming service delivery to meet new and improved standards

-A winning mindset that implements a culture of success and skilled at taking your team and peers on a journey

-Essential to possess innovative qualities and highly capable of taking an active lead role within a dynamic leadership team

-Warm and engaging personality style, ability to quickly build rapport and relationship with site users and peers

-Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence

-Immaculate grooming, personal presentation and sense of style

-Must be able to identify and resolve issues, and to meet and exceed the expectations of our client.

-Must be highly proficient in Outlook, Word, Teams, and Chrome

-Competent using visitor and space management tools, such as Condeco, ProxyClick, etc

-Inspirational leader

-Knowledgeable and approachable - Highly visible, always available and obvious go to person

-Memorable and hospitality first, connected to the experts for everything else

-High profile, professional, friendly and attentive

-Connected, calm and in control

-Point of contact for visitors to the Exec team, delivering an exceptional experience

-Anticipate the needs of visitors & colleagues