Total 933 Management job vacancies in Customer Service category in The United States of America

*Contract / Fulltime opening available

Roles & Responsibilities

• Assess patient's medical, physical, cognitive, economic and social needs as well as their available support systems.
• Conduct post discharge follow-up via phone calls and/or home visits to ensure adequate and ongoing support and education to the patients, caregivers and families.
• Work in partnership with care professionals in the social and healthcare sectors to enhance patient's well-being across the continuum.
• Collaboration with patients, caregivers and the families to promote seamless and coordinated care and facilitate shared decision making
• Participate in activities that contribute towards the improvement of the quality of patient care and support care integration activities.

Requirement

• Min. Diploma/Degree in related industry such as healthcare, social or community services sectors.
• Min. 3 years of working experience in healthcare, social or community services sectors.
• Prior healthcare or social services qualification such as nursing or allied health/social services-related experiences would be good
• Case management experience is an advantage!
• Keen to work in the community setting.
• Has the passion for care of the elderly, including counselling and working with the family on social issues such as discharge care planning.
• Must be matured and sensitive in working with the patients, family members, the public and the healthcare partners.
• Able to work in collaboration with the healthcare partners in the hospital’s multi-disciplinary team and outside the hospital.
• Able to work independently as well as embrace teamwork.
• Keen-to-learn attitude is essential.

Interested applicants, please email your updated CV to reina.ng@recruitexpress.com.sg or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Requirements:

• Candidate with Diploma / Degree qualifications in engineering studies, (Ideally Mechatronics / Mechanicals)
• Candidate with experience managing around 20 headcounts of subordinates (technician / engineer)
• Minimum 6-8 years of working experience, with 3-4 years of experience in Management
• Class 3 Driving License is a MUST!
• Candidate with experience in managing Profit & Loss will be an added advantage
• Candidate with field service experience / experience focusing in mechanical servicing is a strong advantage and are encouraged to apply!
• Open to travel overseas (Once a month / quarter)
• Company product is Oil Injected or Oil Free Compressors

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

Pharma Logistics company - Institutional Service Admin

Duration: 6 months contract

Salary: $2800 fixed

Company shuttle bus pick up at Hougang and Ang Mo Kio

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com The Opportunity: Are you passionate about driving excellence in IT service delivery? Do you thrive in an environment where you can make a significant impact through data-driven insights and continuous improvement initiatives? If so, we have the perfect opportunity for you. We're hiring a SIAM Governance Specialist to join us at Toll Group! This is a full-time role based in Sydney Olympic Park with hybrid working flexibility. This is a brand new role in our organisation, which means you'll have the chance to shape and mold your role, making it uniquely yours. If you're ready to make an impact and drive change, apply now and become a part of Toll Technology! A Day in the Life of a SIAM Governance Specialist at Toll Group:

Lead the design and validation of performance measures reporting, ensuring accuracy and driving insights that shape our strategic direction.
Take ownership of tracking Toll service metrics, spearheading continuous improvement efforts that elevate our standards of excellence.
Collaborate closely with Value Stream Leads to enhance visibility into performance tracking for both IT and Toll Business Units, fostering a culture of accountability and achievement.
Forge dynamic partnerships with Service Partners to enable comprehensive governance reporting, empowering our teams to make data-driven decisions at every level.
Foster collaborative and productive relationships with Service Providers, leveraging their expertise to enhance service delivery and drive innovation.
Utilize cutting-edge tools and techniques to extract and analyze data, providing actionable insights and recommendations that propel our organization forward.


What You'll Need to Succeed:

Excellent stakeholder management skills, with the ability to engage effectively with senior stakeholders and build relationships
Demonstrated experience within a similar role.
Data-driven approach with an analytical mindset
Strong initiative, motivation, and organizational skills
Ability to prioritize tasks and work independently under strict deadlines
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com Please click here to apply.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• The position is to perform SSB Terminal monitoring and Incident Management help desk functions within SSB Operations Management Center and action of additional tasks and service requests across the Core Operations department.
• The position is responsible for the proactive planning of all incoming Service Request (SR) allocations received within a specific geographic territory or; Effective exception management; Responsible for ensuring that all available field technician resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements are met.
• This role will support the activities of the Field Engineers (FE) assigned within a particular geographic region or territory; Responsibilities include planning, prioritizing, assigning, and monitoring all open Service Requests for FE’s.
• Monitoring and controlling all outstanding Service Requests and Core Operational matters within specific geographical areas as assigned; Identifying and escalating to the Team Leader or the Manager any situation that will cause a Service Request to exceed the specific contractual response or fix time for internal and external parties.
• Ensuring the correct and timely closure and completion of all the Service Requests.
• Recording any customer complaints on our SSB Network referred by any outside source and managing escalation as defined; maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding Service Requests.
• Generates daily and weekly incident reporting; review incident history to determine recurring faults.
• Work environment would require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations.
• Analyse reports on a daily basis to highlight deviations & service delivery shortcomings. Action based on analysis will include daily email communication highlighting the impact of any noted SLA failure & suggesting corrective measures to concerned team (Eg. with relevant service manager & service director. This has to be followed through for implementation wherever agreed to be implemented.
• Ensure preparation & validation of reports for capturing the overall performance.

Requirements

• Min 2 years of working experience in a help desk or contact centre environment with hands-on experience of using any network/ATM monitoring application systems.
• Able to work 12 hour shifts through weekends and public holidays to accommodate 24/7 operations.
• Proficient in PC skills including Microsoft Office applications.
• Good knowledge on Help desk Service levels / KPIs such as 1st call resolution, response time etc.
• Ability to communicate effectively, calmly and patiently with both technical and non-technical customer including internal groups.
• Based at Changi Business Park.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• The position is to perform SSB Terminal monitoring and Incident Management help desk functions within SSB Operations Management Center and action of additional tasks and service requests across the Core Operations department.
• The position is responsible for the proactive planning of all incoming Service Request (SR) allocations received within a specific geographic territory or; Effective exception management; Responsible for ensuring that all available field technician resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements are met.
• This role will support the activities of the Field Engineers (FE) assigned within a particular geographic region or territory; Responsibilities include planning, prioritizing, assigning, and monitoring all open Service Requests for FE’s.
• Monitoring and controlling all outstanding Service Requests and Core Operational matters within specific geographical areas as assigned; Identifying and escalating to the Team Leader or the Manager any situation that will cause a Service Request to exceed the specific contractual response or fix time for internal and external parties.
• Ensuring the correct and timely closure and completion of all the Service Requests.
• Recording any customer complaints on our SSB Network referred by any outside source and managing escalation as defined; maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding Service Requests.
• Generates daily and weekly incident reporting; review incident history to determine recurring faults.
• Work environment would require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations.
• Analyse reports on a daily basis to highlight deviations & service delivery shortcomings. Action based on analysis will include daily email communication highlighting the impact of any noted SLA failure & suggesting corrective measures to concerned team (Eg. with relevant service manager & service director. This has to be followed through for implementation wherever agreed to be implemented.
• Ensure preparation & validation of reports for capturing the overall performance.

Requirements

• Min 2 years of working experience in a help desk or contact centre environment with hands-on experience of using any network/ATM monitoring application systems.
• Able to work 12 hour shifts through weekends and public holidays to accommodate 24/7 operations.
• Proficient in PC skills including Microsoft Office applications.
• Good knowledge on Help desk Service levels / KPIs such as 1st call resolution, response time etc.
• Ability to communicate effectively, calmly and patiently with both technical and non-technical customer including internal groups.
• Based at Changi Business Park.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Duration: May - Oct 24 (6 months) with potential extension

Responsibilities:

• Assist in administrative tasks for the Family Support Division.
• Coordinate with training providers to align curriculum with Course Recognition Scheme requirements.
• Manage registration of counsellors and supervisors with relevant agencies.
• Provide secretariat support for project meetings.
• Support management of Online Counselling on Family Assist (OCFA) and Strengthening Families Programme@Family Service Centres (FAM@FSCs).
• Assist in planning and executing organisational development initiatives.

Requirements:

• Singaporean citizenship.
• Diploma/Degree in any discipline; preference for social science disciplines.
• Strong analytical, problem-solving, and project management skills.
• Excellent stakeholder management skills (oral and written).
• Comfortable with IT systems.
• Proficiency in Microsoft Office.

Location: Caldecott, Thomson

Work Schedule:

• Monday to Friday, office hours

Salary:

• Diploma: $2,200
• Degree: $2,800

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

• Basic Salary + Fixed Allowances (UP$2700) + Incentive

• Variable Bonus + Meal Provided

• Working days & hours: 5.5 Days per week: 10am – 10pm / 11pm – 10pm (follow roster)

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established Japanese F&B Company

• On-Job Training Provided

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 0 – 2 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

In this role, you will be involved in the day to day execution of customer change request activities. You will perform policy assessment and make sound decision on the policy changes & transaction requests. You need to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with the agreed service levels.

You will also be involved in ad-hoc projects related to day to day functions including reviewing of UAT test plan and results, as well as driving feedback loop to identify process gaps and train touch point staff in fielding high volume queries from customer to ensure first time resolution (minimize escalations).

As part of this dynamic role, you will report to the Customer Data Management Team leader and work closely with internal and external stakeholders to complete end to end transaction requests in compliance to guidelines.

Job Description:

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Perform data entry on policy request- Common Reporting Standards (CRS) & Foreign Account Tax Compliance Act (FATCA), Customer Data Management, Assignment and Nomination of Beneficiary and ensure data accuracy
• Support and assist projects such as customer data cleansing, document retention policies and RPA document processing
• Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.
• Work with internal and external stakeholders on UAT scope identification
• Support post deployment verification
• Handle escalated complaints from policy holders and financial consultant with customer-centricity in mind
• Support incident recovery as required
• Draft and update SOPs
• Other tasks/ projects as assigned

Who we are looking for:

Competencies & Personal Traits

• Strong problem-solving skills
• Customer oriented with good interpersonal and communication skills
• Independent and self-drive individual with an ambitious mind to make a difference
• Confident in decision making and clear understanding of the business processes
• Able to adapt to fast-paced and challenging work situations
• Proficient in MS Excel and Word is essential
• Good time management skills in a fast-paced environment
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Working Experience

• Minimum 3 to 5 years of work experience in customer data and/ or document management related areas, preferably in insurance or banking industry
• Experience in implementing process improvement and transformation
• Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.

Technical / Industry Knowledge:

• SCI Life Insurance (M9, M5, M8)
• Sound understanding of all products and procedures in Customer Data Management
• Appreciation of digital tools and applications.
• Good process and business understanding of all the sections within the Customer Data Management (Multi – skilled).
• Good business knowledge in Common Reporting Standards (CRS) & Foreign Account Tax Compliance Act (FATCA), Assignment, Nomination of Beneficiary

Education

• Degree in Business Administration, Information Systems or equivalent

Language

• Fluent Written and Spoken English

Working Hours: Mon - Fri, Office Hours.

Liase with stakeholders on the customer surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

- To extract the leads and send it to the Team daily.

- Surveys received will be via P-Web, SMS,IVR etc.

- After the team downloads daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the net promoted score champion to follow up with the customers and to close any loops.

- To work as the main custodian managing net promoted score while overseeing the net promoted scorefunctions for our Mass market customers who are managed by our stakeholders.

- Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.

- To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.

Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

Job Summary

We are seeking a Project Support Analyst with deep interest in data management to be part of the Data Management Office (DMO) within financial services industry.

Someone to provide guidance on planning, scheduling, procurement, and all the execution and tracking related activities involving Data and Artificial intelligence (AI) projects within the organization

Mandatory Skill-set

• Degree in Business Computing, Finance, Information Technology, Computer Science, Engineering, Business or Data Science;
• Has 3 years of experience as project support analyst with exposure to Data transformation or related projects;
• Good understanding of project management methodologies, tools, and best practices;
• Sound knowledge in financial management to ensure project financials are up to date and correctly captured in a timely manner;
• Analytical, articulate and able to communicate comfortably with various stakeholders such as project sponsors, project managers, data scientist, platform leads, business units;
• Comfortable with O365 tools, Word, Excel, PowerPoint, SharePoint;
• Skilled at problem solving, planning and organizing;
• Excellent written, presentation and communication skills.

Desired Skill-set

• Knowledge in data warehousing and data modelling;
• Working experience using SQL;
• Certified in ITIL, ITSM, LEAN, Agile or SCRUM.

Responsibilities

• Part of the Project Management Office (PMO) team to provide guidance on planning, scheduling, procurement, and all the execution and tracking related activities involving Data and Artificial intelligence (AI) projects within the organization;
• Support the department team leaders in the project management process updates and communicating to stakeholders;
• Plan and support project activities, assessments, reviews and participate in status meeting;
• Actively provide project management support by collaborating with multiple teams (project sponsors, project managers, data scientist, platform leads, business units) in ensuring that the project is completed on time;
• Track and maintain the portfolio of data analytics initiatives supported by Data Management Office (DMO);
• Support the Enterprise Data Architecture and Governance Program to develop the analytics capabilities and drive the change management agenda;
• Understand the end-to-end data landscape, including systems, business processes and data flows to support data governance reviews and assessments; co-ordinate in the development and enhancement of supporting documentation;
• Be an agent of change and inculcate data governance culture and discipline across the business and technical processes to support data monetization initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Overview:

The IT Service Management (ITSM) Tools Developer is responsible for the development, implementation and sustained support of the IT Service Management system. He/She will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

The Tools Developer will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. This includes working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.

Responsibilities:

• Managing Foundation data.
• Customization of workflows.
• Integration using web services.
• Add new; improve overall navigation of system that launches reports, lists of data, or dashboards.
• Create new and modify existing reports and dashboards.
• Develop and implement new functionality determined necessary to support ITIL processes.
• Enhance functionality based on Continual Service Improvement requirements/changes.
• Aiding in translating business requirements into technical requirements.
• Fix defects when they arise.
• Monitor overall system performance using system performance and diagnostic tools and dashboards.
• Integrate IT Service Management System with other systems (for the potential discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.).
• Monitor and maintain integrations after implementation.
• Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests).
• Coordinate maintenance required for the BTS instance with 3rd party vendors and internal teams.
• Answer "how to" technical and application configuration questions of other members of the technical team and process owners.
• Facilitate roll out of new applications and modules.
• Provide process leadership and direction to individuals and teams.

Requirements / Qualification:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems.
• Willing to standby and provide after office hour support when needed.
• 5 years systems administration experience with at least 2 years’ experience in workflow customization.
• Solid understanding of ITSM processes and Integration techniques.
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
• Preferably with working knowledge of BMC Remedy & ServiceNow ITSM tool.
• Working knowledge of Active Directory, LDAP, AJAX, CSS, XML, Java Script experience a plus.
• Writing test scripts experience a plus.
• Working knowledge of relational databases.
• Application Development experience (e.g. SDLC, Agile Scrum, etc.).
• ITIL Certification (helpful, provides background and a frame of reference).
• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
• Excellent written and verbal communications and Customer Service skills.
• The ability to take complex end-user requirements to system requirements to code.
• Must be able to communicate with technical and non-technical individuals and teams.
• Must be able to work in a fast paced production environment.
• Must be able to handle multiple tasks and projects with various and changing levels of priority.
• Must be open to others’ ideas, strategies, etc., as part of a decision making team.
• Self-driven and ability to work independently.

• Rollout IT focus strategy projects such as 100% uptime, IT Security and Data protection and EGAP modernization application tools.
• Apply prescribed IT Service Management processes and report on Critical Success Factors, Key Performance Indicators, Activity Metrics and business impacts.
• Deliver on assigned tasks to execute IT Service Management projects / deployment, provide project updates and escalations on any issues encountered.
• Provide IT Security and Data Protection related end client support for incident, vunerablities and compliance patching. Report, escalate to IT Security Senior Manager and fix (with resolution provided) any IT Security and Data Protection end client issues.
• Reporting, escalate to Senior Service Engineer and fix (with resolution provided) for any EGAP modernization/Core application tools.
• Provide level 1 technical and business application support (such as MS Teams, Microsoft Office 365, Sharepoint, EGAP applications and Operational devices) through incident management and in accordance to ticket resolution SLA.
• Provide onsite support, perform Contigency Recovery actions and monitor ticket SLA during critical operational outages to minimize Business Impact with 100% uptime focus.
• Responsible for user onboarding and off boarding for PC deployment/return, loan items, user accounts creation/deletion.
• Responsible for PC deployment/return, loan items deploy/return, user accounts creation/deletion is done during user onboarding and off boarding.
• Conduct proper pre-testing for Phyiscal and Virtual townhall support and escalating any issues encounters during pre-testing to Service Management Senior Service Engineer/Project Manager.
• Update Site hardware (PCs, Printers, Meeting Rooms Equipments) and software license inventories.
• Report any IT related equipment fault that occurs onsite to Service Management Project manager and escalate to Service Management Senior Manager if fault is not fixed.
• Provide IT remote support for work from home users with company "New Work of Working" implementation of Mobile Work Policy.
• Perform AOH Level 1 IT support duty as assigned.

What the role is

The research function advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders, and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
  Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.
  

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23921

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Customer Service Executive (5 days / Tuas / Waste Management Industry)

• Location: Tuas
• Company Transport / Transport Allowance $120 if candidate possess own transport
• Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month
• Basic: $2800

Interested applicants can send your resume to 8739 9469 Janieand allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Requirements

• Diploma holder and above
• At least 1 year Customer Service experience (MUST)

Job scope

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and SWM software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279