We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.
What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.
Key responsibilities:
- Identify and carry out any immediate corrective action that can resolve or contain issues directly.
- Monitor the progress of incidents and keeps all interested parties informed.
- Resolve incidents, verifying the resolution and confirming with the customer.
- Work with 1st and 3rd line support groups to assist with resolution where necessary.
- Escalate and progress the severity of support issues as required.
You'll need experience with:
- Microsoft Windows 10 and 11 Desktop Operating Systems
- Microsoft Windows Server 2016 and later versions
- Microsoft Office 365 and other windows based applications.
- Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
- Active Directory services.
- Mobile Device Management
What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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