Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at LGH Physician's Podiatry for a part-time position in the Lancaster area. 

LOCATION: 2108 Harrisburg Pike Suite 329, Lancaster, PA 17601

HOURS: Part-time, 20 hours per week, Podiatry locations include Suburban Pavilion, Parkesburg, and Norlanco locations.

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Susquehanna for a full-time position in the Marietta, area. 

LOCATION: Family Medicine Susquehanna, 1159 River Rd. Marietta, PA

HOURS: Full Time, 40 hours per week.

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Summary

To provide nursing services to patients at a provider’s office. 

Job Description

LOCATION: Lancaster, PA

HOURS: Full-time 1.0 FTE (40 hours/week); Monday-Friday; 8:30am-5pm; no weekends; no holidays

Sign-on bonus $2500 (pre-established criteria apply)

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.
• Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.
• Prepares patient for visit by using appropriate rooming standards tool.
• Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice. 
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
• Authorizes prescription refills as instructed by the provider.
• Assists with test tracking and monitoring overdue results.
• Removes sutures and changes dressings on wounds as necessary.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists provider and patient in reviewing and revising care plans and assesses patient progress. Follows up with patient between visits as necessary.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in coordination of referrals, education and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority. 
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• May require some regional travel - valid driver's license is required if traveling.
• Participates in the on-call responsibilities for this position as required. 
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Completion of a LPN or a RN educational program
• Current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN), issued by the PA State Board of Nursing
• AHA CPR/BLS certification required within 30 days of hire.

PREFERRED QUALIFICATIONS:

• One (1) to Two (2) years of nursing experience in a primary or specialty care physician’s office.
• Prior triage, emergency room, cardiac care, intensive care or other related specialty nursing experience.

Disclaimer

Summary

Job Description

LOCATION: Strasburg Family Medicine

Monday - Thursday 0730-2000 Friday 0730-1730 Saturdays 0730-1200. No Major Holidays. Expected to work 1-2 evenings a week and rotating Saturday (Approximately every 6 weeks)

POSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and geriatric (over 64 years).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.
• Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.
• Prepares patient for visit by using appropriate rooming standards tool.
• Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice. 
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
• Performs Point of Care Testing, including but not limited to hearing, flu, urine and strep tests.
• Collects blood or other laboratory specimens and prepares them for further testing.
• Authorizes prescription refills as instructed by the provider.
• Assists with test tracking and monitoring overdue results.
• Removes sutures and changes dressings on wounds as necessary.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists provider and patient in reviewing and revising care plans and assesses patient progress. Follows up with patient between visits as necessary.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in coordination of referrals, education and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority. 
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• May require some regional travel - valid driver's license is required if traveling.
• Participates in the on-call responsibilities for this position as required. 
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Completion of a LPN or a RN educational program
• Current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN), issued by the PA State Board of Nursing
• AHA CPR/BLS certification required within 30 days of hire.
• This role requires occasional regional travel.  Ability to travel to multiple sites is required.

PREFERRED QUALIFICATIONS:

• One (1) to Two (2) years of nursing experience in a primary or specialty care physician’s office.
• Prior triage, emergency room, cardiac care, intensive care or other related specialty nursing experience.

Disclaimer

Summary

Job Description

LOCATION: Parkesburg Urgent Care (must be willing to travel between Urgent Care sites as needed)

HOURS: Three 12 hour shifts/week, holiday rotation, every third weekend rotation

POSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and geriatric (over 64 years).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.
• Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.
• Prepares patient for visit by using appropriate rooming standards tool.
• Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice. 
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
• Performs Point of Care Testing, including but not limited to hearing, flu, urine and strep tests.
• Collects blood or other laboratory specimens and prepares them for further testing.
• Authorizes prescription refills as instructed by the provider.
• Assists with test tracking and monitoring overdue results.
• Removes sutures and changes dressings on wounds as necessary.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists provider and patient in reviewing and revising care plans and assesses patient progress. Follows up with patient between visits as necessary.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in coordination of referrals, education and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority. 
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• May require some regional travel - valid driver's license is required if traveling.
• Participates in the on-call responsibilities for this position as required. 
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Completion of a LPN or a RN educational program
• Current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN), issued by the PA State Board of Nursing
• AHA CPR/BLS certification required within 30 days of hire.
• This role requires occasional regional travel.  Ability to travel to multiple sites is required.

PREFERRED QUALIFICATIONS:

• One (1) to Two (2) years of nursing experience in a primary or specialty care physician’s office.
• Prior triage, emergency room, cardiac care, intensive care or other related specialty nursing experience.

Disclaimer

Summary

1.0 FTE

Job Description

POSITION SUMMARY:

Athletic trainers work with patients/athletes to provide instruction on injury prevention, clinical evaluation and diagnosis, immediate care, and treatment. Additionally the athletic trainer will assist with administrative tasks whether in the athletic training room or clinic setting and conduct themselves in accordance with the professional standards set forth by the BOC and Penn Medicine/Lancaster General Health.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Ensures that athletic training services are provided in an accessible, cost-effective, high quality manner while in compliance with established policies and protocols.

• Evaluates the customer with objective measures and develops treatment goals off of the evaluation. Will work closely with physical therapists to ensure the best treatment plan is developed and performed.

• Maintains documentation in patient records.  Monitors and evaluates response to intervention, modifies treatment in agreement with the physician.  Follows billing and reimbursement procedures according to departmental and regulatory guidelines.

• Liaison between customers, support staff, and physicians.

• Assists in screenings, presentations and in-services for area coaches, athletes and parents.

• Assists in the coverage of local races, sports physicals and sporting events and at other marketing events for the program to help expand the programs brand.

• Will work to expand the programs market share along with the Sports Medicine Leadership. Will help to identify, build relationships with, and ultimately help to secure additional secondary school, college, and youth program contracts.

• Is responsible with aiding physicians in procedures, as needed.

• Responsible for reviewing medical records prior to appointments to ensure all needed information is available for physician review and if not, works to secure information prior to patient visit.

• Responsible for maintaining and monitoring of work schedule.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• May provide input to Athletic Directors on budget as it relates to equipment and supply costs needed to maintain safety and high quality care.

• Assists in the scheduling of pre-participation school based physicals. The athletic trainer will be present at these events to help build relationships and name recognition amongst athletes and parents.

• Responsible for wound care and wound dressing.

• Responsible for drawing up medications and/or injectables per physician protocol.

• Assists with general housekeeping to provide clean, comfortable, orderly and safe environment.

• Reviews quality and appropriateness of services delivered for effectiveness and efficiency using predetermined quality assurance criteria.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Graduate of CAATE approved Athletic Training Program.

• Current certification as an Athletic Trainer, issued by the National Board of Certification (BOC) .

• CPR Healthcare/BLS certification.

• Valid Current Driver’s License.

• Excellent interpersonal, verbal and written communication skills. Able to effectively communicate with peers and leaders within the community, schools and athletic clubs.

• PA Licensed or eligible as Athletic Trainer.

PREFERRED QUALIFICATIONS:

• One (1) year of experience in traditional setting.

• Clinical experience in outpatient office.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

#LI-DP1

Disclaimer

Summary

varied, evenings and weekends, outreach AT

Job Description

POSITION SUMMARY:

Athletic trainers work with patients/athletes to provide instruction on injury prevention, clinical evaluation and diagnosis, immediate care, and treatment. Additionally the athletic trainer will assist with administrative tasks whether in the athletic training room or clinic setting and conduct themselves in accordance with the professional standards set forth by the BOC and Penn Medicine/Lancaster General Health.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Ensures that athletic training services are provided in an accessible, cost-effective, high quality manner while in compliance with established policies and protocols.

• Evaluates the customer with objective measures and develops treatment goals off of the evaluation. Will work closely with physical therapists to ensure the best treatment plan is developed and performed.

• Maintains documentation in patient records.  Monitors and evaluates response to intervention, modifies treatment in agreement with the physician.  Follows billing and reimbursement procedures according to departmental and regulatory guidelines.

• Liaison between customers, support staff, and physicians.

• Assists in screenings, presentations and in-services for area coaches, athletes and parents.

• Assists in the coverage of local races, sports physicals and sporting events and at other marketing events for the program to help expand the programs brand.

• Will work to expand the programs market share along with the Sports Medicine Leadership. Will help to identify, build relationships with, and ultimately help to secure additional secondary school, college, and youth program contracts.

• Is responsible with aiding physicians in procedures, as needed.

• Responsible for reviewing medical records prior to appointments to ensure all needed information is available for physician review and if not, works to secure information prior to patient visit.

• Responsible for maintaining and monitoring of work schedule.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• May provide input to Athletic Directors on budget as it relates to equipment and supply costs needed to maintain safety and high quality care.

• Assists in the scheduling of pre-participation school based physicals. The athletic trainer will be present at these events to help build relationships and name recognition amongst athletes and parents.

• Responsible for wound care and wound dressing.

• Responsible for drawing up medications and/or injectables per physician protocol.

• Assists with general housekeeping to provide clean, comfortable, orderly and safe environment.

• Reviews quality and appropriateness of services delivered for effectiveness and efficiency using predetermined quality assurance criteria.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Graduate of CAATE approved Athletic Training Program.

• Current certification as an Athletic Trainer, issued by the National Board of Certification (BOC) .

• CPR Healthcare/BLS certification.

• Valid Current Driver’s License.

• Excellent interpersonal, verbal and written communication skills. Able to effectively communicate with peers and leaders within the community, schools and athletic clubs.

• PA Licensed or eligible as Athletic Trainer.

PREFERRED QUALIFICATIONS:

• One (1) year of experience in traditional setting.

• Clinical experience in outpatient office.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

#LI-DP1

Disclaimer

Summary

Full Time, No weekends, on call or Holiday. 8:00 AM to 4:30 Monday, Tuesday, Wednesday, and Friday. 11:30-8:00 PM Thursday. This is an ambulatory position, and travel to work locations is required.

Job Description

POSITION SUMMARY:  The Behavioral Health Care Manager is a master's level behavioral health professional who conducts clinical assessments and provides brief interventions, care management, navigation and proactive follow up for patients with comorbid medical, mental health and/or substance use disorders. The Behavioral Health Care Manager leverages their behavioral health expertise in providing care to patients and families, improving transitions of care and assuring that appropriate follow up care is established to assure the best possible clinical outcomes for at risk patients.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Conducts psychosocial assessments; assessing for mental health and substance use disorders, delivers evidence based brief interventions, utilizes motivational interviewing skills and coordinates ongoing care plan and manages transitions of care to best serve the needs of the patient.
• Utilizes advanced behavioral health training and assessment skills to independently determine and develop both treatment plans and behavior plans based on patient needs.
• Serves as a behavioral health advocate and liaison interfacing with medical providers and health care staff across the continuum of care, in the emergency department, hospital settings, primary and specialty care.  Coordinates care across the continuum (inpatient/outpatient/community) to assure appropriate utilization of clinical and community resources.
• Develops and maintains productive working relationships with community based providers of inpatient and outpatient mental health and addiction treatment.
• Provides clinical oversight and guidance to other behavioral health team members; prioritizes and delegates tasks for efficient and safe care delivery.

• Collaborates with psychiatry and addiction medicine providers in team based care.
• Actively participates in the planning, development, implementation and quality improvement of behavioral health services.
• Completes clinical documentation in accordance with departmental documentation standards.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

·Participates in departmental staff meetings and other organizational work groups.

• Keeps current on recent developments in the field by participating in education and training and shares information with colleagues, patients, families and other healthcare team members.
• On call rotation possible, based on business need.
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Master’s degree in Social Work(MSW) or Master’s degree (MA or MS) in counseling, psychology or related discipline.
• Three years of experience working in a behavioral health or medical or human services setting.

PREFERRED QUALIFICATIONS:

• Prior case management experience working in a team based environment.

• Knowledge of community mental health and drug and alcohol treatment resources.
• PA Certification Board credential (ie. Certified Advanced Alcohol and Drug Counselor).

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

#LI-DP1

Disclaimer

Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Quentin for a part-time position in the Lebanon area. 

LOCATION: Family Medicine Quentin, 1701 Cornwall Rd. Suite 101, Lebanon, PA

HOURS: Part-time, 16 hours per week, Monday – Friday hours vary, 1 12-hour shift per week/one evening and Saturday Rotation. 

Quentin Family Medicine's care team is a family and team-oriented practice

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Summary

.1

Job Description

POSITION SUMMARY:

Athletic trainers work with patients/athletes to provide instruction on injury prevention, clinical evaluation and diagnosis, immediate care, and treatment. Additionally the athletic trainer will assist with administrative tasks whether in the athletic training room or clinic setting and conduct themselves in accordance with the professional standards set forth by the BOC and Penn Medicine/Lancaster General Health.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Ensures that athletic training services are provided in an accessible, cost-effective, high quality manner while in compliance with established policies and protocols.

• Evaluates the customer with objective measures and develops treatment goals off of the evaluation. Will work closely with physical therapists to ensure the best treatment plan is developed and performed.

• Maintains documentation in patient records.  Monitors and evaluates response to intervention, modifies treatment in agreement with the physician.  Follows billing and reimbursement procedures according to departmental and regulatory guidelines.

• Liaison between customers, support staff, and physicians.

• Assists in screenings, presentations and in-services for area coaches, athletes and parents.

• Assists in the coverage of local races, sports physicals and sporting events and at other marketing events for the program to help expand the programs brand.

• Will work to expand the programs market share along with the Sports Medicine Leadership. Will help to identify, build relationships with, and ultimately help to secure additional secondary school, college, and youth program contracts.

• Is responsible with aiding physicians in procedures, as needed.

• Responsible for reviewing medical records prior to appointments to ensure all needed information is available for physician review and if not, works to secure information prior to patient visit.

• Responsible for maintaining and monitoring of work schedule.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• May provide input to Athletic Directors on budget as it relates to equipment and supply costs needed to maintain safety and high quality care.

• Assists in the scheduling of pre-participation school based physicals. The athletic trainer will be present at these events to help build relationships and name recognition amongst athletes and parents.

• Responsible for wound care and wound dressing.

• Responsible for drawing up medications and/or injectables per physician protocol.

• Assists with general housekeeping to provide clean, comfortable, orderly and safe environment.

• Reviews quality and appropriateness of services delivered for effectiveness and efficiency using predetermined quality assurance criteria.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Graduate of CAATE approved Athletic Training Program.

• Current certification as an Athletic Trainer, issued by the National Board of Certification (BOC) .

• CPR Healthcare/BLS certification.

• Valid Current Driver’s License.

• Excellent interpersonal, verbal and written communication skills. Able to effectively communicate with peers and leaders within the community, schools and athletic clubs.

• PA Licensed or eligible as Athletic Trainer.

PREFERRED QUALIFICATIONS:

• One (1) year of experience in traditional setting.

• Clinical experience in outpatient office.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Summary

varied

Job Description

POSITION SUMMARY:

Athletic trainers work with patients/athletes to provide instruction on injury prevention, clinical evaluation and diagnosis, immediate care, and treatment. Additionally the athletic trainer will assist with administrative tasks whether in the athletic training room or clinic setting and conduct themselves in accordance with the professional standards set forth by the BOC and Penn Medicine/Lancaster General Health.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Ensures that athletic training services are provided in an accessible, cost-effective, high quality manner while in compliance with established policies and protocols.

• Evaluates the customer with objective measures and develops treatment goals off of the evaluation. Will work closely with physical therapists to ensure the best treatment plan is developed and performed.

• Maintains documentation in patient records.  Monitors and evaluates response to intervention, modifies treatment in agreement with the physician.  Follows billing and reimbursement procedures according to departmental and regulatory guidelines.

• Liaison between customers, support staff, and physicians.

• Assists in screenings, presentations and in-services for area coaches, athletes and parents.

• Assists in the coverage of local races, sports physicals and sporting events and at other marketing events for the program to help expand the programs brand.

• Will work to expand the programs market share along with the Sports Medicine Leadership. Will help to identify, build relationships with, and ultimately help to secure additional secondary school, college, and youth program contracts.

• Is responsible with aiding physicians in procedures, as needed.

• Responsible for reviewing medical records prior to appointments to ensure all needed information is available for physician review and if not, works to secure information prior to patient visit.

• Responsible for maintaining and monitoring of work schedule.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• May provide input to Athletic Directors on budget as it relates to equipment and supply costs needed to maintain safety and high quality care.

• Assists in the scheduling of pre-participation school based physicals. The athletic trainer will be present at these events to help build relationships and name recognition amongst athletes and parents.

• Responsible for wound care and wound dressing.

• Responsible for drawing up medications and/or injectables per physician protocol.

• Assists with general housekeeping to provide clean, comfortable, orderly and safe environment.

• Reviews quality and appropriateness of services delivered for effectiveness and efficiency using predetermined quality assurance criteria.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Graduate of CAATE approved Athletic Training Program.

• Current certification as an Athletic Trainer, issued by the National Board of Certification (BOC) .

• CPR Healthcare/BLS certification.

• Valid Current Driver’s License.

• Excellent interpersonal, verbal and written communication skills. Able to effectively communicate with peers and leaders within the community, schools and athletic clubs.

• PA Licensed or eligible as Athletic Trainer.

PREFERRED QUALIFICATIONS:

• One (1) year of experience in traditional setting.

• Clinical experience in outpatient office.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

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Summary

1st Shift, 1.0 FTE, No on-call, No Holiday, No Weekend

Job Description

POSITION SUMMARY: Provides behavioral health counseling services to patients and their families in the outpatient office setting.  Patient care/customer service includes care/service to patients/customers in the child (5-13), adolescent (14-18) adult (19 through 64 years) and older adult (65 years and above) age groups.  The composition of age groups is dependent upon the specific outpatient setting.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Counsels individuals, couples, and families with common mental health concerns including depression, anxiety, stress management, substance abuse and psychosocial crisis. 

• Completes a biopsychosocial assessment on new patients and develops and implements a therapeutic treatment plan with brief, specific, action oriented interventions.  Collaborates with other treatment team members in the clinical setting and acts as a resource/consultant on behavioral health issues.

• Develops and facilitates group psycho-educational programs to holistically address medical and mental health needs.  Provides in-service training to team members to facilitate increased understanding of behavioral health needs and care.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Completes required documentation in the electronic health record according to regulatory, payer, and departmental documentation standards.
• Attends scheduled staff meetings and participates in the planning, development, implementation and quality improvement of behavioral health services.
• Participates in the on-call responsibilities for this position as required.
• Other duties as assigned.

For positions supported by PCCD through VOCA funds in cost center 7588 Lancaster County Children's Alliance Center, the incumbents will be working solely with VOCA eligible victims of crime.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Master’s degree in Social Work, Psychology or a related field. (Higher levels of training Psy.D., Ph.D will be considered but are not required.)
• Must be currently licensed by the State of Pennsylvania to practice independently: LCSW, Licensed Psychologist, LPC or LMFT
• Two (2) years’ experience in mental health as a primary therapist, or functional experience in therapeutic relationships as a primary clinician in another level of behavioral health care.

PREFERRED QUALIFICATIONS:

• Two (2) years experience in individual, group or family therapy.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

#LI-DP1

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Summary

This position will provide support to providers, staff and patients who fall under the auspices of the LGHP (Lancaster General Health Physicians) and/or partnering practices. Responsible for the telephonic/electronic intake, assessment, planning, coordination, and implementation of standardized protocols relating to patient symptoms and dispensation of medical advice.  The triage nurse will assist with triage in the EMR in-basket and nurse telephone line, nurse case management, collaboration with clinical teams, clinicians, and other departments as necessary, and provide quality patient care in compliance with local, state, and federal regulations and accreditation standards. This patient-centered position delivers services with focus on customer service and symptom management.  This nurse works with all primary care practices to assist with triage duties and related tasks. 

Job Description

LOCATION: Commercial Avenue, E. Petersburg
HOURS: Part-time 0.6 FTE (48 hours/2 weeks); every weekend: Friday 5pm to 10pm; Saturday and Sunday 8am to 8pm

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Monitors and responds to triage calls in person, through the  the nurse phone line and/or via an EPIC inbasket.
• Talks directly to patients on the telephone and directs them to emergency rooms/urgent care centers, dispenses home care advice, or schedules appointments with health care clinicians during office hours.
• Determines urgency of seeing patient based on brief assessment and familiarity with patient’s condition and history.
• Uses computerized, evidence-based clinical decision making including algorithms.
• Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to emergency departments immediately or arranges for an ambulance.
• Provides appropriate home health advice to patients who do not need to go directly to the emergency room, and schedules appointment with provider as necessary.
• Ensures accurate documentation forall conversations and treatments are recorded in patient’s electronic medical record.
• Arranges appointments for patients who do not need to go to the emergency room but need to see a physician.  Consults with clinicians as needed.
• Provides generalized health information as appropriate when patients have questions, i.e. “Do I need a flu shot?”
• Serves as a clinical resource and professional role model for other nursing staff.
• Prioritizes work tasks and services and completes them in a timely manner.
• Assists in medical chart reviews and compiling data for audits and reports.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Provides patient education regarding disease processes, therapies, and healthful behaviors.
• Communicates appropriately and tactfully with all staff, patients, families, consultants, and community members in accordance with the Penn Medicine Experience Standards.
• Provides timely response to calls and patient/staff inquiries.
• Participates in staff, planning, in-service, and other meetings as needed.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Other duties as assigned as related to triage workflows.

MINIMUM REQUIRED QUALIFICATIONS:

• Current licensure as a Licensed Practical Nurse, or Registered Nurse, issued by the PA State Board of Nursing required.
• Healthcare BLS
• Minimum of Three (3) years of clinical experience in direct patient care, preferably ambulatory care setting
• Current CPR certification
• Strong customer service skills

PREFERRED QUALIFICATIONS:

• Bilingual
• Computer skills and knowledge of word processing
• Demonstrated ability to work effectively in an independent environment.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at LGH Physicians Plastic and Cosmetic Surgery for a full-time position in the Lancaster area. 

LOCATION: LGH Physicians Plastic and Cosmetic Surgery, 554 N Duke St. Suite 100 Lancaster, PT

HOURS: Full Time, 40 hours per week, No weekends, No holidays, will rotate between 2 offices( LGH and Suburban Outpatient Pavilion)

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Norlanco for a full-time position in the Elizabethtown area. 

LOCATION: Family Medicine Norlanco, 418 Cloverleaf Rd, Elizabethtown, PA

HOURS: Full Time, 40 hours per week, 3-day shifts 7:30 am - 5 pm, 1 evening per week 12:00 pm - 8 pm, 1 1/2 day per week, and 1 weekend per month.

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer