Total 4,286 Digital Analyst job vacancies in Information Technology category in The United States of America

Company Overview:

Our mission is to create the most rewarding shopping experiences for our 40+ million members. Helping them get the best prices and earn the best cashback on their online and offline transactions. As we expand our reach across diverse sectors, we are seeking a highly experienced and strategic Head of Social and Digital Marketing to lead our regional marketing efforts, overseeing both paid and earned marketing strategies. Your mission would be to help us create scaleable strategies to acquire and retain members and grow lifetime value.

Position Overview:

As the Head of Social & Digital Marketing, you will be responsible for leading and managing a team to develop, execute and rollout comprehensive media and content strategies across the ShopBack group. You will play a pivotal role in driving brand awareness, customer acquisition, and engagement through paid advertising, content marketing, social media, and influencer partnerships. You are someone who is experienced in ad automation and streamlining operations.

Key Responsibilities:

• Develop and implement regional online marketing and social media strategies to drive brand awareness, customer acquisition, and engagement across various channels and platforms.
• Lead a team of around 4 - 7 marketing professionals, providing guidance, mentorship, and support to ensure the successful execution of marketing initiatives.
• Oversee the planning, execution, and optimization of paid advertising campaigns across digital channels, including PPC, display advertising, and social media advertising.
• Develop and manage the content marketing strategy, including content creation, distribution, and promotion, to attract and engage target audiences.
• Drive the framework for social media strategy, including content calendar planning, community management, and influencer partnerships, to enhance brand visibility and engagement.
• Monitor and analyze campaign performance metrics, including ROI, engagement metrics, and conversion rates, to optimize strategies and tactics for maximum impact.
• Stay up-to-date with industry trends, emerging technologies, and best practices in online marketing and social media to drive continuous improvement and innovation.
• Collaborate cross-functionally with commercial, product and engineering to align marketing efforts with business objectives and ensure a seamless customer experience.
• Provide regular performance updates and reports to senior leadership, highlighting key insights, achievements, and opportunities for growth.

Requirements:

• Bachelor’s degree in marketing, business administration, or related field; MBA or advanced degree preferred.
• Minimum of 8 years of experience in online marketing, social media management, or related roles, with demonstrated success in developing and executing comprehensive marketing strategies.
• Proven experience in managing and leading a team, with strong leadership, communication, and interpersonal skills.
• Deep understanding of digital marketing channels and platforms, including paid advertising, content marketing, social media, and influencer marketing.
• Strong analytical skills with the ability to interpret data, analyze performance metrics, and make data-driven decisions. Must demonstrate an understanding of data schemas, attribution modeling and data integrations.
• Creative thinker with a passion for innovation and staying ahead of industry trends and best practices.
• Excellent project management skills with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.
• Experience working in the loyalty and rewards industry or related sectors is a plus.

Join our team and experience a startup culture with the safety net of an established business foundation. Only apply if you have a growth mindset - we have lofty ambitions and we’re looking for movers & shakers to help us catapult Shopback onto the world stage.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

InfoCepts is a global leader of end-to-end data & analytics solutions with nearly 20 years of experience, also named as Gartner’s 2020, 2021 and 2022 customers’ choice for Data & Analytics providers. We continue to grow rapidly year over year, now employing more than 1,200 people in offices across the globe. As we have grown, we have stayed true to our mission—to always help our customers stay modern that help them make smart, data-driven decisions. Since 2004, we have deployed hundreds of high performance analytics applications over web and mobile platforms, built several advanced analytics models, processed petabytes of data using Big Data technologies and delivered several high impact business solutions. Driven by our vision of delivering great customer experiences, we are looking for professionals who are passionate about making the world a better place by leveraging the power of data.

We are hiring QlikSense professionals to handle BI Development end-to-end, as well as to join us in our cause to help customers stay modern, ahead of the Technology curve!

Roles and Responsibilities:

• Use SQL scripts to extract data from primary and secondary sources
• Develop dashboards and data visualizations to serve business needs using QlikSense
• Use Python scripts and QlikSense to clean, process, transform and visualize data
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining data in databases, data systems – reorganizing data in a readable format
• Performing analysis to assess quality and meaning of data
• Filter data by reviewing reports and performance indicators to identify and correct code problems
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Preparing reports for stakeholders stating trends, patterns, and predictions using relevant data, with the aim of driving stakeholder action on their businesses/functions
• Building dashboards and curating data stories for use cases

Skills Required:

• Strong proficiency in Python scripting skill is essential
• Prior experience with QlikSense is essential
• Prior experience with QlikSense Data Load Editor is majorly advantageous
• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
• Knowledge of at least one database tool such as MySQL, MS SQL and/or PostgreSQL
• Strong mathematical skills to help collect, measure, organize and analyze data
• Adept at queries with good communication and stakeholder management skills

Make your mark with Thiess  
Everyday, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We champion diversity and embrace change. 
Join us. Hone your skills and develop new ones. Take on big challenges and grow, through mentorship, collaboration and empowerment.  
Thiess is the place to make things happen.  
About The Role
Reporting to the Mining Performance System Manager, we have a great opportunity for a Database and Systems Analyst to maintain and develop the data storage and enrichment of onboard technology data. This will be achieved by developing and maintaining functional and technical specifications, conducting development and testing, and ensuring consistency in the application of the data storage systems and related processes across the business.
Additionally, the role will:

Identify database improvements process and make recommendations for possible solutions or enhancements
Track works
... Click here to view more detail / apply for Database and Systems Analyst

Ensure the local configuration of systems meets the business needs of the trust. Actively support the transition from local legacy systems to new products. Find and remedy errors and variances early in the service lifecycle Interface with suppliers, customers, and support teams Manage user access and roles within the applications. Ensuring the processes and procedures are in place and up to date to ensure effective progression and resolution of incidents. Ensuring processes and procedures are in place and up to-date to enable efficient execution of application management functions. Ensure a close relationship exists with the service desk manager enabling the speedy resolution of clinical system related incidents and problems Develop a list of standard changes to ensure timely response of service and change requests Provide and maintain a portfolio of evidence on own area to ensure compliance with the trusts Information Governance requirements To engage in research and development relating to NHS Clinical and business system applications The Digital Services Configuration & Testing Analyst will be expected to be a source of expert knowledge across all allocated applications including appropriate cross-skilling of staff to deliver this knowledge base. Responsible for analysing and interpreting the business requirements and business processes will be key to the success of the team. There is a need to understand how to apply Digital systems across clinical disciplines and services and play a vital role in the local configuration of the applications The post holder will be responsible for ensuring system admin duties are carried out appropriately including regular management and ensuring the invoking of business continuity plans as appropriate. To contribute and attend the planning meetings and user groups for services both internal and external to the organisation Support the implementation of new systems, overseeing that efficient planning and appropriate work packages lead to successful product delivery. To maintain and in-depth knowledge of the applications and an understanding of their potential use and end purpose including their potential impact on both patient care and Trust performance. Support new software releases, monitoring that all tasks are undertaken in compliance with our Test, Release and Deployment Strategy.

Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Responsible for analyzing and strategizing the supply and distribution of global brand content for gaming, expanding the international influence of gaming content, and contributing to the Daily Active Users (DAU) and revenue of gaming projects.
• Evaluate and analyze the effectiveness of gaming-related activities on global content platforms and provide insights and recommendations for improving the effectiveness of various marketing activities.
• Conduct specialized research based on channels, platforms, Key Opinion Leaders (KOLs), etc., and provide valuable insights to support product design, iteration, and release.
• Enhance brand content infrastructure, assist in building a data metric system, create regular summaries of daily data monitoring dashboards, and propose solutions and recommendations for anomalies.

What We Are Looking For:

• Passion for gaming with a good understanding of the global gaming market, ability to provide market hypotheses and validate them based on user feedback, and insight into market trends.
• Highly data-sensitive, with strong logical and structured thinking, self-driven, and excellent communication skills.
• More than 3 years of relevant work experience in data analysis, proficient in using data analysis and statistical tools such as SQL, Excel, Python, etc.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

You are applying for the position of Biostatistician / Data Analyst for Hudson Institute of Medical Research . Please fill in your details below to submit an application for this position.
The primary site for this position is: Melbourne
Close date: Sun, 12 May 2024 11:59pm

Biostatistician / Data Analyst
An exciting opportunity is currently available for a highly motivated and enthusiastic Biostatistician / Data Analyst to join the Endocrine Hypertension Group within the Centre of Endocrinology and Metabolism at Hudson Institute of Medical Research, Australia's leading Medical Research Institute.
The Biostatistician / Data Analyst will be responsible for:

Supporting the development and implementation of multiple research projects through application of population level analyses and biostatistics;
Providing advice on data management, study design, and statistical analysis in a range of research projects in the area of primary aldosteronism;
Making


... Click here to view more detail / apply for Biostatistician / Data Analyst

Software Testing Analyst - API Tester

• Perform manual testing of web and mobile applications to identify defects and ensure product quality.
• Develop and execute test cases, test plans, and test strategies based on project requirements.
• Conduct API testing to validate the functionality, reliability, and performance of APIs.
• Collaborate with cross-functional teams including developers, product managers, and business analysts to understand requirements and resolve issues.
• Participate in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives. Report defects, track defects status, and verify defect fixes.
• Document test results, create test reports, and provide feedback to the development team.
• Strong experience in API testing.
• Strong understanding of Agile methodologies and experience working in Agile environments. Hands-on experience with API testing tools such as Postman, SoapUI, or similar.

Job requirements:
• Interested in keeping up with Market Research Domain
• Knowledge of collating, cleansing, analyzing, interpreting, and visualizing large volumes of data
• Good communication skills
• Enthusiastic to learn and grow within the function
• Should be able to understand the end-to-end process and identify avenues of the process
improvement
• Should be flexible with respect to shift timings
• Fast thinking, crisp communication, and problem-solving skills
• Responsible for timely delivery of data with high-quality
• Should be able to learn upstream and downstream processes to be efficient in current role and ensure quality delivery.

Purpose: -

To actively contribute to the development, implementation, and upkeep of information systems that are

effective, dependable, and secure, utilizing a blend of analytical thinking and programming proficiency.

Key Areas of Accountabilities: -

1. Requirement Analysis to examine and understand user needs and system requirements.
2. System Design in creating and scalable system architectures based on the analyzed requirements.
3. Programming and Coding to translate system designs into executable codes. Proficiency in IBM, RPG or Proficient in SAP is an added advantage.
4. Working closely with cross functional teams, including developers, analysts, and stakeholders.

Key Areas of Responsibilities -

Support and maintenance of AS/400 application system

• Proficiency in one or more programming languages, such as: RPG, Python and PHP.
• SQL for relational databases such as IBM DB2 or MySQL.

Basic knowledge of Business Intelligence (BI) tools involves understanding the fundamental concepts and functionalities associated with these tools.

• To leverage Excel effectively for Business Intelligence (BI) purposes.
• Power BI, QlikView, IBM Cognos.

Requirements: -

1. Bachelor's degree in computer science or information technology/or A Polytechnic diploma coupled with relevant experience and / or certifications.
2. Candidates with 1 to 2 years of professional experience or recent graduates are eligible to apply.
3. Strong understanding of IT concepts, systems, and technologies.
4. Strong interpersonal skills and ability to foster a collaborative team environment.

Application Consultant/Analyst









Ipa is seeking an experienced Application Consultant/Analyst for dynamic company in Rockhampton to join their team. With a focus on growth and innovation, our client offers a supportive environment where employees can thrive and develop their skills.
Key Responsibilities:

Provide 1st and 2nd level support to address Support Requests, liaising with the Managing Director and iViis Consulting Services team.
Maintain expert knowledge of our client?s Service modules and viisConnect platform functionality.
Undertake viisConnect configuration and setup, ensuring accurate documentation and change logs.
Participate in project teams, assisting with requirements gathering and implementing improvements.
Foster open communication, collaboration, and continuous business improvement initiatives.

Key Requirements: Essential:

Experience in documenting business processes and redesign.
Excellent communication and presentation skills.
Experience in providing first-level support in an










... Click here to view more detail / apply for Application Consultant/Analyst

Join us as a Senior Technical Business Analyst

• Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• As a key member of our team, you’ll enjoy extensive collaboration and can expect great visibility for you and your work
• This is a leadership role, experience of leading teams or significant deliveries is expected along with developing others and setting guidance and best practice
• We offer a range of flexible working arrangements depending on the type of job you do and the type of flexibility you need, you can join us on a part-time or full-time basis

What you'll do

In your new role, you’ll be accountable for producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll be responsible for understanding, challenging and developing our business, customers, strategic goals and how the teams operates in order to support the realisation of desired outcomes by the team.

You’ll also be:

• Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles
• Interacting with customers, key business and technical stakeholders and the team to obtain and document functional and non-functional needs
• Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand
• Supporting the identification of team priorities based upon feedback from the customers, key stakeholders and the team as well as dealing with uncertainty where requirements or solution are not clear
• A key player in managing and resolving complex problems both within area and at enterprise level

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP, provide functional support for the full end to end development cycle including requirements, testing and implementation. Additionally, you’ll have a good understanding of payments, Agile values, principles and methodologies with experience of working within an Agile environment.

You’ll also need:

• Experience of applying business analysis tools and techniques
• Strong knowledge of payments domain ideally with hands-on experience working with different payment schemes from an application, support or operational perspective
• Basic knowledge of databases, interfacing, industry standard syntax JSON or XML is essential, familiarity with public cloud and microservice concepts is beneficial
• Good communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Information Technology

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

•  Should work on Building Solutions for Clients

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds and provides resolution for all network problem and incident tickets.

• Utilizing case management system (CMS), documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

What you bring:

• Should have 4+ years of experience in Networking.
• Knowledge on Firewall products, Voice technology etc.
• Knowledge in different types of circuits: MPLS, DIA, Broadband, SIP/PRI, Point to Point and Wireless solutions.

What we offer you:

• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Responsibilities

Agile Coaching & Training

· Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.

· Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile

· Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.

· Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.

Agile Transformation

· Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.

· Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.

· Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.

· Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.

Requirements

· 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.

· 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.

· Strong analytical and good problem-solving skills, data-oriented decision-making skills. Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.

· Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.

· Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.

· Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.

· First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.

· Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar

· Holding multiple advanced- level agile certifications including scaling agile

· Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.

· Business / Technology consulting experience at major companies will be a distinct advantage.

· Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.

· Proficient in performing document updates and maintaining standard operating procedures, Training manuals.

Qualification & Experience:

- Total 5+ years of overall IT experience.

- 1+ year experience as L2 support

Mandatory Skills

- Analytical and Problem-solving skills

- Excellent communication skills along with a customer/user-centric mindset

- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

- High level of persistence, can-do attitude & pro-activeness

Responsibilities

As a team member of APS , your primary role will be to:

• Provide L1/L2 Application support to Front Office users

• Adhere to Service Level objective target

• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline

• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

• Escalate timely to Head of APS on possible risks, escalation matters and management issues.

• Review and create application Support knowledge articles.

• Contribute to the continuous improvement plan