Total 659 Customer Service Manager job vacancies in PR / Media / Communications category in The United States of America

Overview:

As a Social Media Marketing Manager, you will be responsible for developing, implementing, and managing the overall social media strategy to enhance brand awareness, drive traffic, and engage audiences across various social media platforms. You will work closely with the Director to ensure alignment with overall marketing objectives and strategies.

Key Responsibilities:

• Develop and implement a comprehensive social media strategy to increase brand visibility, grow audience engagement, and drive traffic to the company's website or platforms.
• Create and manage social media content calendar, including planning, scheduling, and publishing content across all relevant social media channels such as Facebook, Instagram, Twitter, LinkedIn, etc.
• Generate, edit, publish, and share engaging content (e.g., text, photos, videos, graphics) that is optimized for each platform and audience.
• Monitor and analyze social media performance metrics, track KPIs, and provide regular reports on key insights, trends, and campaign effectiveness.
• Stay updated with the latest social media trends, tools, algorithms, and best practices to continuously improve social media strategy and tactics.
• Collaborate with cross-functional teams including marketing, sales, and product development to ensure brand consistency and alignment across all communication channels.
• Manage social media advertising campaigns, including budget allocation, targeting, optimization, and performance tracking.
• Engage with the audience by responding to comments, messages, and inquiries in a timely and professional manner.
• Identify opportunities for partnerships, collaborations, and influencer marketing initiatives to expand reach and engagement.
• Monitor competitors' social media activities and industry trends to identify opportunities and potential threats.

Qualifications:

• Diploma/Degree in Marketing, Communications, or a related field.
• Proven experience as a social media manager or similar role, with a track record of successfully executing social media strategies and campaigns.
• Proficiency in using social media management tools and analytics platforms (e.g., Google Analytics, Facebook Insights).
• Strong understanding of social media algorithms, trends, and best practices across various platforms.
• Excellent written and verbal communication skills, with the ability to create compelling and engaging content.
• Creative thinking and problem-solving skills, with a keen eye for detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Experience in graphic design, video editing, or content creation is a plus.

~WEST REGION~

Responsible roles

Manage sales activities of partners to generate revenue. Evaluate partner sales performance and recommend improvements. Provide support and training to partners to ensure success. Address partner related issues, sales conflicts and pricing issues in a timely manner. Manage sales pipeline, forecast monthly sales and identify new business opportunities. Develop positive working relationship with partners to build business. Stay current with latest developments in marketplace and competitor activities. Communicate up-to-date information about new products and enhancements to partners. Work with partners to develop sale proposals, quotations, and pricings. Deliver customer presentations and attend sales meetings and partner conferences.

• Channel Partner Manager

1. Maintains and expands relationships with assigned Channel Partners, System Integrators.
2. Manage sales pipeline, monthly sales forecast and identify new business opportunities.
3. Responsible for achieving sales for hardware and non-hardware, profitability.
4. Provide resources & support on product knowledge & sales strategies.
5. Provide machine demo whenever required.
6. Provide available sales tools for partners to utilize.
7. Manage conflict with indirect and direct sales teams by good communication internally and external through strict adherence to channel rules of engagement.
8. Ensures partner compliance with partner agreements
9. Assesses, clarifies and validates partner needs on an ongoing basis

1.10 Objection handling on partners’ feedback and end users’ service issues

1.11 Coach and train partners to sell full suite of KMBS products and solutions

1.12 Develop incentive programs for Channel Partners

1.13 Follow up AR issues for Channel Partners and end users

• Administrative Role for Channel Partners

1. Provide administrative support for all channel partners
2. Register all leads registration request and request transfer of account when needed
3. Process sales related documentations – PO, contracts, sales requisition, credit grading, new customer code creation, transfer ownership
4. Price support submission to KMI
5. Update on stocks availability request

Requirement and skills

• 3 years of experience in channel management or sales
• Proficiency in customer relationship management (CRM/SAP) software
• Strong verbal and written communication skills, with experience presenting to partners and stakeholders
• Knowledge of sales techniques and strategies
• Ability to build and maintain relationships with partners
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• A desire to learn and grow in the channel management field
• Min. Diploma in business or related field

Generic Key Performance Indicators (KPIs)

1) Achieve Monthly Sales Target

2) Drive PP Color and DW-DX sales

3) Ensure Pipeline Building - Sales Opportunities and activities from Channel Partners

4) Channel Business Development - Identify, recruit and on-board new channel partners

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. or Send your resume to chris.poh@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities

• Understand client's needs and advise clients on event or project communications solutions
• Work closely with internal team members and external client personnel to devise campaigns plans and tactics
• Ensure client satisfaction and prompt delivery of services by providing quality, value-added services and solutions
• Strategise and develop effective business plans to achieve the team’s budget target
• Manage overall progress and development of accounts and projects
• Actively establish new business leads and develop business proposals
• Establish, maintain and strengthen relationships with existing and new clientele

Requirements

• Minimum 4 years experience in client management and account management in events agency
• Experience in the execution of a physical, hybrid or virtual events
• Good knowledge and interest in latest industry trends, technology solutions and best practise
• Successful track record of project management to secure sales and achieve sales targets

As our own in-house brand, our MECCA-Maginations team is growing and has brand-building ambitions that are bigger than ever!?With more brands in the pipeline, and more channels on the horizon, we’re looking for a new Media and Social Media Manager to join the team! The Role You Will Play  MECCA-Maginations is the platform from where future MECCA moments are imagined. Be that new brands, new products, new markets or new moments… it’s where MECCA brings its beauty thought bubbles to life. Brands managed under the MECCA-Maginations umbrella include MECCA MAX, kit: and MECCA COSMETICA.Reporting to the Head of Community (PR, Social, Paid Media, Influencers Partnerships and Events) and working closely with a Senior PR and Social Specialist and two PR and Social Coordinators, this role will be suited to a result driven paid media and social manager, with strong interpersonal skills, a solid understanding of various advertising platforms.Additionally, you will be able to demonstrate the following:?Support in…

Click here to view more detail / apply for Paid Media and Social Manager

As a leading global media network, with data at the core, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly and efficiently. We consider client business needs from the start and keep consumer behavior at the heart of everything we do. We are compromised of the full-service media networks OMD and PHD as well as a number of specialty media communications companies.

We offer unparalleled clout in the marketplace and a depth of capabilities and experience that drive leadership and innovation in every media type. Omnicom Media Group is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 2,500 clients in more than 100 countries.

Scope of role:

The Account Management Community is at the very heart of the business and critical to its market perception and business health. This community is therefore tasked with creating a recognized market-leading position in implementational / executional management and client servicing.

Reporting Structure:

• You will report to the Account Director.
• You are expected to manage your team (of an Account Executive) as well as any specialist delivery services that are being deployed in your business.

The role encompasses:

1. Account management and campaign leadership.

2. Involvement in briefing, ideation, and media strategy development process.

3. Identifying innovative collaboration opportunities for campaigns.

4. Identifying growth opportunities for our investment portfolios through strategic planning.

5. Ensuring error-free implementation of media plans across teams.

6. Optimizing campaigns in real-time to address business needs and challenges.

7. Delivering operational excellence by adhering to timelines across deliverables such as reporting, invoicing, etc.

8. Training and development of direct reports.

9. Proactive sharing of learnings with wider teams to ensure best practices are being implemented.

10. Networking and media partnerships.

Key Responsibilities:

1. Origination of the Media Plan

• Working with the Account Director and client to create clear and coherent plans that bring the media strategy to life.
• In-depth assessment of all candidate media options and detailed recommendation of proposed communication solutions.
• Involvement in creative development workshops as required.
• Working closely with the Account Director in your team to ensure smooth and relevant translation from strategy to plan.
• Assess, identify, and recommend creative media initiatives that deliver greater strategy depth and impact to the media plan.
• Undertake the implementation of agreed initiatives, including the briefing of third parties, as and when required.

2. Management of the implementational process and client relationship management

• Origination of detailed briefs for relevant third-party units (e.g. the Buying Unit, Direct etc), working withthe Account Director.
• Day to day management and ownership of implementation process – ensure brief is delivered / brought to plan, within appropriate criteria (budget, target etc.).
• Principal clients’ contact for the whole implementation process (from presentation of detailed recommendations to negotiation and inventory management issues).
• Collation and reporting of competitive data (when relevant).
• Timely delivery and upkeep of all relevant reporting systems and templates (media plans, contact reports, status reports).
• Post campaign reporting that quantifies the value of the media strategy.

3. Development and direction of Account Executive(s) and Planner(s)

• Clear delegation and clarity when it comes to all basic tasks so Manager is able to step up taking on more responsibility from Account Director.
• Protecting our high standards
• Ensure that any work that leaves the agency is of the highest standard.
• Be part of producing ideas that inspire, motivate, engage and create commercial action.
• Be part of producing award winning work.
• Always challenge “mediocrity”.
• Integration
• Think like a solutions provider.
• Ensure you encourage the use of other agency services.

Experience required:

• Tertiary qualified, 4-5 years of industry experience strong media planning & buying experience.
• Good understanding of media fundamentals and strategic planning capabilities.
• Experience in managing a team would serve as an advantage.
• Sound understanding of digital media platforms is a plus.
• Strong client facing communication & presentation skills.

Attributes:

• Passionate, with strong opinions about communications.
• An instinctive desire to exceed expectations (clients and management) and deliver cutting-edge strategies.
• Ability to build strong relations with colleagues, clients, network partners and external agencies.
• Can demonstrate good organizational skills and attention to detail.
• Can multitask and change priorities rapidly and is effective under pressure.

About the role Reporting to the Head of Global DTC e-Commerce, this newly created role will oversee and manage digital performance media campaigns across programmatic, SEM, Youtube, and social media, ensuring clear objectives and driving the performance to achieve the KPIs for both Penfolds.com & CellarDoor.co.  Develop industry-leading digital media strategies to maximise performance and ROI while still maintaining premium brand positioning. Manage the performance media strategy & execution across Paid Social, Paid Search, Affiliates and other media platforms. Collaborate closely with the Web team to enhance SEO strategy and support a holistic strategy on Google Search.   Analyse digital media performance regularly and work closely with the internal media agency to optimise all campaigns. Partner with CRM & Loyalty team to develop lead generation & recruitment campaigns.   About you We are seeking a digital media expert with a proven track record in media agencies. Your knack for strategic analysis, collaboration, and persuasive communication…

Click here to view more detail / apply for Digital Performance Media Manager

Job Responsibilities:

· Supporting the execution of the APAC Region Communications Strategy

· Leading and managing the project execution of global and regional communications campaigns, ensuring effective coordination with country teams and accurate reporting on progress and outcomes

· Developing and managing all communications tools at a regional level, including presentations, media briefings, and audio-visual library

· Managing regional internal communications channels, such as the intranet and newsletter

· Ensuring messaging across all internal channels is coherent, transparent, and reflects the organization's values and goals

· Responsible for supporting the execution of the communications strategy to promote company image, support business growth, and coordinate all transverse communications actions across the region. The primary focus is on internal communications, but the role may also involve supporting media relations and event management as needed.

· The role encompasses various aspects of communications and requires a confident self-starter who can effectively manage senior stakeholders, work autonomously, and take initiative to address issues and develop strategies.

Job Requirements:

· Degree in in Communication and Marketing and any other relevant disciplines

· 5-6 years post-qualification experience in communications and events management

· Skilled in Excel, PowerPoint, and various digital media channels

· Extensive experience in managing internal and external owned channels, such as SharePoint, LinkedIn, Instagram, and Facebook

· Strong project management abilities

· Enthusiastic and driven by challenging tasks

Location : Kallang

Salary : S$9,000.00

Interested applicants please send your resume to teresa_chan@persolkelly.com

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy

EA Reg. No. R1107631 Teresa Chan Poh Pin

• Conceptualize and plan video projects from start to finish, storyboarding
• Collaborate with clients and team members to determine project goals, timelines, and budgets
• Coordinate all aspects of video production, including shooting, editing, and post-production
• Direct on-camera talent and crew members during shoots
• Manage project timelines and ensure deadlines are met
• Stay up-to-date with industry trends and best practices in video production
• Ensure all videos meet quality standards and brand guidelines
• Manage multiple projects simultaneously
• Develop and maintain relationships with clients and partners

Requirements

• Creative eye for media production
• Ability to work under tight deadlines
• Excellent communication and interpersonal skills
• Experience in managing a team of videographers and editors
• Ability to conceptualize and execute creative video ideas
• Understanding of current video trends and technologies

Triumph Singapore is looking for an Events Project Manager to join our dynamic team.

The Events Project Manager is a hybrid role in that it includes aspects of leadership, account management and operations delivery.

The ideal candidate should be a seasoned event professional, working both autonomously and with direction as needed, with exceptional organization skills and understanding of various types of events. The Events Project Manager should have an excellent knowledge of event management, work on a variety of programs and serves as the day-to-day planning contact for identified clients.

Job Description

• Coordination and management of medium/ large-scale high level event projects from start to completion.
• Act as a key point of contact with clients, providing a consultative approach to program planning, and ensuring the client has identified clear objectives for the outcome of the project.
• Assist in creating event concept and format suggestions, selling in the solution to the client/prospect.
• Create proposal and develop/procure costs in facilitating new and repeat business proposals.
• Revenue management of projects, including project reconciliation and working with the Head of Operations on final program billing and reporting of P&L to Finance.
• Strong and efficient project management skills, as well as budget management, monitoring and optimization.
• Ability in selecting, negotiating and contracting hotels and venues.
• Coordination with service providers and suppliers, managing all the event logistics including but not limited to: food & beverage requirements, room blocks, ground transportation, technical provisioning, media and production (audiovisual), speaker bureaus, entertainment and décor elements.
• Day-to-day supervision of project tasks, quality control, time, change and resources management of projects.
• Train and coach team members (Assistant Event Manager, Event Coordinator or Intern) and provide ongoing support to new team members
• Escalate feedback/suggested changes to Head of Operations.

Main requirements

• A minimum of 5 years’ experience in event management in the region, and diverse industry knowledge, including at least 2 years handling large and complex events.
• A minimum of 5 years’ experience in managing external partners, suppliers and vendors, sourcing and negotiating contract services.
• The inherent ability to work seamlessly under pressure whilst adapting to ever-changing scenarios.
• Proven organisation and delivery of complex, medium and large-scale online and physical event projects (brand activations, conferences, meetings, congresses, etc), with proven experience in account management and budget management.
• Excellent communication and customer-oriented skills.
• Excellent organizational and planning skills.
• Strong project and time management skills.
• Ability to work in a team and lead it to defined objectives.
• Good knowledge of online conferencing and engagement tools and platforms, including but not limited to Cvent, Zoom, Microsoft Teams and Cisco Webex.
• Excellent knowledge of English is mandatory (any other language will be considered an asset),
• Proficiency in Microsoft Office applications and Database Management.
• General knowledge of social media and digital services.
• Focus on qualitative, creative and sustainable event services.
• Ability to travel for work when required.

To apply

• Prepare your updated resume.
• Please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
• Send your resume to: info.singapore@thetriumph.com
• Salary will commensurate with candidate’s working experience and qualification.
• Only shortlisted candidates will be contacted.

About Triumph Group International

We create experiences that spark emotions and we bring them to life with flawless logistics and technical skills, along with an ever-evolving digital approach.

Innovation, creativity, planning.

Ever since we started, 38 years ago, these three words have been the key to the success of every one of our events, including the largest, most complex ones.

We envision new, mind-blowing experiences and turn them into high-quality events, across the globe. This thanks to a constant commitment that guides us from the conception to the planning and production of each event, with an international spirit that drives us to capture the best each country we work in has to offer.

Because we haven’t forgotten, not for one second, what enables us to turn each event into a triumph, namely all the people who are part of it.

This position requires the candidate to be well versed with the events industry in Singapore, especially the Dinner and Dance, Awards Dinner and Conferences area.

Main job scope is to assist the events director in the formulation of cost tables, interacting with talents and contractors for costing and submission of proposals to clients, as well as to organise and execute the event if project is awarded to us. This will also include working closely with the creative team to ensure that the proposals are competitive, complete and attractive!

Ability to manage project timelines, event budgets is a must!

As we deal with clients from all walks of life, professions and nationalities, the candidate must be able to communicate well and be strong in both written and spoken English.

If you think that events management is a glamorous job with fixed working hours, then you do not have enough experience to take up this position.

We are a premium event agency with demanding clients from large MNCs and brands, so expect to work in a high pace, high stress environment where the expectations of our clients are high but rewarding!

Working hours are flexible with emphasis on outcomes and results and our team is lean but strong and closely knitted, welcoming feedback, ideas and suggestions from all levels.

Nice office environment with proximity to major shopping malls means you will never run out of ideas for lunch!

Our Client, a Top Services Provider Firm is seeking to recruit an Assistant Event Manager

Location: Central Singapore

Job Description:

• In charge of event planning, from management to execution
• Source, evaluate, negotiate and management of third party vendors and venues
• Manage registration process to create a streamlined experience for invitees
• Attend and facilitate meetings
• Management of event collateral design and production
• Ensure successful delivery of the event
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Budget and timeline management

Requirements:

• Degree in Business Management
• At least 2 to 3 years of related experience in events management
• Proficient in Microsoft Office
• Meticulous and possess good communication skills
• Ability to work well as a team player

What an Print Strategic Program Manager does at HP:

• Independently structures analytical approaches and develops project strategies by applying advanced, in- depth supply chain and industry knowledge.
• Interprets data to create new processes, strategies, and tools to be used for supply chain business objectives.
• Leads large, cross- functional project teams, providing mentoring and guidance.
• Owns complex strategic supply chain projects from planning through to execution and provides findings resulting from project execution.
• Consults with business executives on a wide range of high-level supply chain issues, including risk management and new growth opportunities.
• Creates new frameworks for delivery and contributes to tools, templates, and intellectual capital.

Individuals who do well in this role at HP, usually possess:

• First level university degree or equivalent experience; advanced university degree preferred.
• Typically 10+ years of experience in a supply chain function.
• Advanced experience in Supply Chain in one of more of the areas - Procure, Make, Deliver.
• Functional knowledge of ERP with respect to Supply Chain operations & capabilities
• Advanced analytical and problem solving skills.
• Extensive knowledge of and ability to manage complex financial analysis and modeling.
• Advanced written and verbal communication, presentation, and persuasion skills.
• Advanced project management skills, including project structuring and managing multiple work streams independently.
• Excellent business acumen, technical knowledge within multiple business units, and extensive knowledge in applications, technologies, and emerging industry trends.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilize our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

Role Description

As the Community, Communication & Culture Manager, you will play a key role in shaping and executing the communication strategy for our internal stakeholders while also leading initiatives to strengthen our ties with the broader community. This role requires a strategic thinker with a proven track record of developing and implementing effective internal communication programs and a passion for building meaningful relationships with external partners and community members.

As an expert in internal communication, you will be responsible for developing and executing a comprehensive strategy that aligns with the organization's goals and objectives. This will involve collaborating with leadership to ensure that communication is consistently transparent and cascaded throughout the organization, thereby enhancing employee engagement. Your role will require you to leverage your skills in communication, strategy development, and stakeholder management to create a communication plan that fosters a positive and productive work environment. You will also need to be adept in identifying communication gaps and opportunities to improve the effectiveness of communication channels. With your expertise, you can help the organization achieve its goals by ensuring that all employees are informed, engaged, and aligned with the organization's vision.

Key Responsibilities:

Internal Communication Strategy:

• Develop and lead a comprehensive internal communication strategy that aligns with organizational goals and enhances employee engagement.
• Collaborate with leadership to ensure communication is consistent, transparent, and cascaded throughout the organization.

Leadership Partnership:

• Partner with organizational leaders to understand business objectives and translate them into impactful internal communication initiatives.
• Advise and support leaders in effectively communicating key messages to various employee groups.

Employee Engagement Programs:

• Drive the development and execution of employee engagement programs, including benefits communication, wellness initiatives, and team-building activities.
• Collaborate with cross-functional teams to create a cohesive and engaging employee experience.

Employee Participation Groups:

• Facilitate the formation and growth of internal employee groups, providing support and guidance to empower them to drive activities aligned with organizational goals.
• Serve as a liaison between leadership and employee groups to ensure alignment with company objectives.

Content Creation and Distribution:

• Oversee the creation of compelling content for internal communication channels, ensuring consistency in messaging and tone.
• To effectively reach and engage employees, utilize various communication platforms, including newsletters, intranet, and social media.

Metrics and Analysis:

• Establish key performance indicators (KPIs) to measure the success of internal communication and employee engagement initiatives.
• Analyze data and feedback to refine strategies and continuously enhance communication effectiveness.

What you bring to the table:

• Bachelor's degree in communications, public relations, marketing, or a related field; Master's degree preferred.
• Proven experience in internal communication management, with a minimum of 6 years in a leadership role.
• Strong understanding of community engagement strategies and demonstrated experience in building and maintaining community partnerships.
• Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
• Strategic thinker with the ability to align communication initiatives with broader organizational goals.
• Proficient in using communication tools and platforms.
• Demonstrated ability to work collaboratively in a fast-paced, team-oriented environment.
• Strong project management skills with the ability to manage multiple priorities and deadlines.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Medical insurance coverage
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

COMPANY

We are a boutique consultancy firm dedicated to helping small and medium-sized businesses worldwide fast-track their business growth using capital mechanisms. With over a decade of experience, we have engaged with numerous SMEs, enabling us to identify common challenges and pain points. This wealth of knowledge allows us to tailor our programs specifically to guide and mentor aspiring SMEs, preparing them for their transformative journey towards Capital Entrepreneurship. We are expanding rapidly regionally and we look forward to having additional aspiring marketing personnel to be part of our growing strong team.

Job Description

We are looking for an Events Manager who thrives on interpersonal interactions, an extrovert that engage regularly with clients and key stakeholders. The candidate must be passionate about inbound communications and most importantly, excited in driving and managing a community of SMEs and to manage our events successfully. The candidate must plan and produce our signature events across countries. Set protocol and SOPs for the respective event teams. Set target and deliver KPIs for event ticket sales.

As part of the marketing team, you will be responsible for our members’ engagements and with our brands, leaders, speakers and educational framework. As an Event executer, you will support the events that we held every week.

CRITERIONS

• Lead and execute our hybrid educational events across several markets, support the planning and smooth execution of tradeshow, conferences, seminars, event sponsorships and exhibitions.

• Plannig and executing the right communications mix (comprising inbound emails, group text messages, social media PMs and/or other similar chat platforms)

• Providing timely reporting on engagement metrics and post event analysis.

• Play an integral part in building and maintaining warm yet professional communications with prospects, members and other key stakeholders, contributing towards our robust lead management processes.

• Manage communications with our network of corporate partners and strategic partners to lead development

• Achieve weekly targets set for attendance of events by members and qualified, warm leads.

• Regularly identify clients with positive testimonies for contents marketing team to create relevant clips and quotes

CREDENTIALS

At least 3 years of relevant working experience in a similar role

• Competent in planning and executing tradeshows, conferences, seminars, event, sponsorships and exhibitions

• Effective in communicating with stakeholders who prefer English and Mandarin

• A team player who is positive, enthusiastic and has an open mindset to learn and pick up new skills

• Comfortable with the use of IT equipment and software applications used for conferencing, or webinars

CAREER

· Promotion pathway; Middle Management of a listed company

· Acquire Skills; Management, Leadership, Mentorship

· Acquire Know-how; Business Model (Scalable & Sustainable)

· As Capital Entrepreneur, Entrepreneurship environment & development

Interested candidates do send us your resume via WhatsApp or Telegram to 87141919 or email to hr@pifcapital.com. Candidates who are able to start work immediately would be a plus.

We apologize that we will only respond to shortlisted candidates. Thank you for applying.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships:

The position works directly with PR and Content team, and reports directly to Assistant Marketing Director.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and IT teams, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with vendors and service providers (digital agencies, producers, photographers, social and search platform account managers, etc).

Job Descriptions:

• Responsible for the development and implementation of global social media strategy to align with business goals, KPI, brand guidelines.
• Manage and oversee all HQ social media platforms including Facebook, Instagram, LinkedIn, YouTube, WeChat, Weibo and Little Red Book as well as overseeing the strategy and implementation of all overseas partners.
• Perform detailed research on current benchmark trends and audience preferences in the luxury sector, suggest and implement new features to drive brand awareness and engagement.
• Work with PR and Content team to create, edit, publish and share engaging content in conjunction with HQ global brand and marketing strategy.
• Optimise SEO, web traffic metrics, and engagement across all social media platforms.
• Analyse social media campaigns and performances, provide monthly reports on ROI.
• Community Management: Communicate with customers and followers, ensure responding to queries in a timely manner and monitoring comments and reviews.
• Oversee HQ and partners’ social media accounts to ensure brand consistency.
• Participate in new market expansion by providing digital insights on relevant markets and help with the strategic planning and onboarding processes.
• Actively involved in discussions with franchise partners with regards to their local social media campaigns and optimisation. Acting as an advisor when required.
• Owns visual & audio content development for all social media platforms of the Company
• KOL & Influencer Management: Collaborate and build relationships with online personalities to generate content to be repurposed for all social media platforms. Oversee and manage periodical seeding.
• Manages two headcounts: Social Media Executive and Digital Content Creator

Requirements:

• At least 5 years’ experience in a strategic social media and/or digital marketing strategist role preferably with a global responsibility.
• Knowledge of social media metrics, SEO, and other social media tools to track and measure success. Addicted to social media and genuinely excited by digital technologies.
• Experience dealing with and managing local and international markets and customers.
• Has natural finesse for design for balance and composition in all visual content. An obsession for creating impactful visual content is welcomed.
• Fluent in English and possess strong copywriting skills along with excellent communication skills.
• Proficiency with editing tools such as Canva, CapCut, Lightroom, Photoshop, and Illustrator.
• Sound knowledge of social media marketing tools (Hootsuite, etc) is preferred.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualisation and production would be an advantage.
• Proven track record of growing and retaining social audiences is much preferred.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.