Total 31,145 Customer Service Manager job vacancies in Customer Service category in The United States of America

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Calling out Malaysians for an attractive role with salary up to RM4000!!

Apply Now to secure yourself with a good career!

Our client is looking for Customer Service Executives to support International market, can be based in Johor Bahru / Petaling Jaya!

Responsibilities:

• Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements:

• Good command of English, Mandarin & Cantonese communication skills (spoken & written).
• SPM leavers and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided.

Working Hours:

• 24/7 Rotational shift

Salary Package:

• Up to RM 4000 (including allowances)
• Overtime allowance provided

Benefits:

• Opportunities for promotion
• Professional development
• Strategic working place (nearby LRT, malls, residential areas)
• Attractive allowances

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

招募馬來西亞人應徵薪資高達 RM4000 的有吸引力職位！！

立即申請，確保自己擁有良好的職業生涯！

我們的客戶正在尋找客戶服務主管來支援國際市場，可以駐紮在新山/八打靈再也！

職責：

• 處理有關客戶一般查詢、投訴、評論、回饋以及與公司產品相關的其他問題的來電/電子郵件/即時聊天。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 要素和 SLA。

要求：

• 良好的英語、普通話和粵語溝通能力（口語和書面）。
• 歡迎 SPM 畢業生和應屆畢業生在呼叫中心開始他們的第一份職業生涯 - 提供全面培訓。

工作時間：

• 24/7 輪班制

薪資待遇：

• 高達 RM 4000（含津貼）
• 提供加班津貼

好處：

• 晉升機會
• 專業發展
• 策略工作地點（靠近輕軌、商場、住宅區）
• 誘人的津貼

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 個人發展機會

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

職位描述

• 回覆客戶詢問：透過各種管道與客戶互動，及時有效地解決他們的疑問。
• 記錄銷售數據和分析報告：維護銷售交易記錄並產生分析報告以評估績效。
• 優化響應系統：透過完善響應系統來提高客戶轉換率。
• 與銷售團隊合作：與銷售團隊進行策略討論，提供有效的解決方案和建議。

工作要求

• 應屆畢業生/文憑/學位持有者。
• 精通三種語言：國語、英語和馬來語。
• 強大的組織能力，可以優先考慮和規劃工作活動。
• 注重任務完成的細節和準確性。
• 優秀的溝通技巧，可實現有效的客戶互動。
• 願意透過電話與客戶長時間互動。
• 積極主動的態度和渴望學習的精神。
• 充滿活力、獨立、可靠、負責。
• 精通 MS Office（Excel、Word、PowerPoint、SQL），具有出色的網路和簡報能力。

津貼和福利

• 內部和外部培訓機會。

• 向 EPF、Socso、EIS 捐款。

• 每年基本加薪和年終獎（視業績而定）。

• 根據《勞動法》，年假和病假。

• 績效和年度獎金。

• 提供津貼。

#優先會說普通話，歡迎沙巴人和砂拉越人

客戶服務

• 微笑並向老虎機玩家和顧客打招呼。
• 為老虎機祈禱者和顧客提供友善、禮貌和有效率的服務。
• 確保並提醒老虎機玩家和顧客的舒適和安全。
• 茶小姐不在時協助吧台。
• 需要時為顧客購買食物。

出納員

• 根據SOP負責籠子的操作和籠子/現金抽屜中的現金。
• 維護籠子並保持現金抽屜清潔和安全。
• 確保錢箱始終鎖好，未經值班負責人許可，不得離開錢箱。
• 根據俱樂部政策和 SOP 處理收支。
• 在輪班開始時清點並核實現金金額，並在輪班結束時平衡資金。
• 驗證實體散裝硬幣和捆綁紙幣。
• 根據SOP處理信用卡/金融卡。
• 填寫收銀員遊戲表格和報告。

一般的

• 協助老虎機玩家並監控玩家是否按照賭場規則正確行事。
• 向玩家推廣遊戲節目。
• 確保所有老虎機正常運行，並提醒值班負責人/向技術人員報告任何故障和故障。
• 處理一些小問題，例如鈔票堵塞等。
• 擦拭並清潔老虎機、桌子，確保營業場所隨時乾淨整潔。
• 在營業場所值班時，應穿著並配戴名牌。
• 向主管/值班負責人報告任何異常情況。
• 上級指定的任何其他職責和責任。

津貼和福利

• 開放文化
• 夜班津貼
• 獎金和獎勵

客戶服務助理

（非執行）

薪資範圍：RM1,800 或以上（視經驗而定）

享受八打靈再也地區每週 5 天的工作

責任

• 協助客戶服務主管
• 準備標書和報價並跟進客戶和潛在客戶。
• 為客戶準備所有銷售訂單、交貨訂單和發票。
• 處理 E-perolehan 系統（政府和 PPUM）
• 準備裝箱單並安排運輸商向客戶送貨。
• 追蹤交貨情況並確保客戶滿意。
• 以最好的能力和專業的方式解決客戶的問題、詢問和投訴。
• 向財務與會計經理和總經理製作每週活動報告。
• 準備每週向總經理提交的報價報告。
• 鍵入臂板庫存。
• 在需要緊急交貨時幫助包裝臂板。
• 出現時的任何其他臨時任務。

要求

• 歡迎持有 SPM / STPM 的應屆畢業生申請
• 能夠在最少的監督下獨立工作，個性開朗，態度積極
• 精通 MS Excel、Word 和 Powerpoint。
• 掌握 E-perolehan 知識將是一個額外的優勢
• 成為團隊合作者
• 鼓勵所有種族申請

津貼和福利

• 中心位置
• 事假
• 個人發展機會

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

• To attend to customer complaints received from Regulatory Bodies and provide respond/updates within the agreed timeline, communicate with the Process Owner to identify root causes, and ensure corrective/preventive action to be taken accordingly.
• Ensure the Operation is in compliance with internal policies and guidelines as well as regulatory requirements.
• To carry out daily operations of all customer complaint received via Regulatory Bodies. This includes investigating the validity of the complaints and liaising with the relevant process owner for resolution.
• To follow up and timely recording of the feedback to make sure that the status of the feedback is updated.
• To an organized ad-hoc departmental meeting to find the solution when regular complaints arose for a similar issue.
• To update/maintain/monitor customer complaint folder and to ensure cases to resolved within the benchmark.
• To carry out necessary administration, filling documents and records for the Regulatory Complaint Unit.
• Ensure that all external communications materials conform to corporate standards.
• To compile weekly, monthly and semi-annual reports for Management.
• To assist in the implementation of Service Development Projects including customer satisfaction surveys, service breakthrough programs, and other projects deemed necessary.
• Any other matter deemed necessary by the Management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 3 years’ experience in customer service/Contact Centre background.
• Proficient in Customer Service and Customer Complaint handling skills.
• Strong product knowledge skills and analytical skills.
• Independent, result-oriented with well-developed problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good letter writing skills and interpersonal skills.
• In-depth knowledge in customer service operations & prior project management experience will have an added advantage
• Applicants must be willing to work in Bangsar.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

We're hiring !!

Join Our Team as a Customer Service Cum Sales Executive ?

Are you passionate about customer satisfaction and skilled in understanding their needs?

We're looking for a dynamic Customer Service Executive to join our team and play a key role in enhancing customer experience and driving business growth.

Responsibilities:

• Engage with clients to understand their needs and provide exceptional customer service.
• Foster strong relationships with government agencies, demonstrating an understanding of their requirements.
• Navigate the government photocopier business with ease, utilizing your knowledge to add value to our services.
• Collaborate with internal teams to ensure customer needs are met effectively.

Requirements:

• Proven experience in customer service, with a focus on client satisfaction and retention.
• Ability to network effectively with government agencies, understanding their procurement processes.
• Knowledge of the government photocopier business is an added advantage.
• Excellent communication and interpersonal skills.
• Has own transport and able to communicate in Bahasa Melayu and English. 
• Age between 20 to 35 years old.

How to apply:-
send your updated resume with photo attached and a brief cover letter to  hr@atm.com.my. 
Join us in making every customer interaction memorable!

Benefits:

• Competitive salary ranging from Rm 3000 to Rm 10,000 per month.
• Attractive incentives based on performance and business growth.
• Opportunity to work in a dynamic and supportive team environment.
• Career growth and development opportunities.
   

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Transport Allowance 
• Working Hours  : 8:45am - 6:15pm
• Working Days: Monday - Friday
• Training will be provided

If you are a proactive individual with a passion for growing businesses and connecting with government agencies, we want to hear from you! Join us on this exciting journey and contribute to our success.

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities