Total 782 Customer Experience Manager job vacancies in Education / Training category in The United States of America

• Assist in monthly accounts closing procedures.
• Verify Agents’ disbursements and adherence to policies.
• Ensure timely receipt of Agents' statements.
• Maintain up-to-date Agent reconciliations.
• Review and report operating costs accurately.

Requirements:

• Minimum Diploma/Degree in Accountancy.
• Prior accounting experience will be an advantage.
• Keen interest in accounting career.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: yvonnesuan@recruitexpress.com.sg

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Education Manager - Specialist Inclusive Education Programs View Position Description Genuine opportunity to share your skills and knowledge with others Join a passionate and dynamic team Chadstone & Moorabbin Campus – onsite parking, close proximity to public transport THE OPPORTUNITY Salary: $114,788 per annum pro rata 11% superTime Fraction:  Full Time, 1.0 EFT.Location: Chadstone CampusWWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.Police Check: Appointment to this position is dependent on obtaining a Police Check. (if applicable)Position Status: Appointment to 21st March 2025Join the Faculty of Education and Foundation Studies as an Education Manager – Social Inclusion, where you'll provide educational leadership and strategic support to ensure departmental service targets are met.Your role Involves guiding the learning journey, from senior secondary school to employment readiness for young people with intellectual disabilities. Also ensuring compliance with ASQA and funding agreement requirements and managing various courses including the Certificate…

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Job Summary:
The Learning Operations and Quality Manager SE Asia will serve as a liaison between Disney Cruise Line and our vendors in APAC region, responsible for training, development and quality assurance. They will consult with client areas to understand and analyze performance and provide recommendations. They will collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions. In addition, they will partner with Disney Cruise Line Leadership to develop and maintain the quality assurance standards that align with operational goals. They will facilitate training programs in domestic/international locations for all a variety of audiences at all levels of the organization, providing performance feedback as needed. The Learning Operations and Quality Manager SE Asia based on client area, will arrange training sessions, create/maintain training calendars, manage the training scheduling process and support the administrative and logistical aspects of training delivery and implementation.

Responsibilities:

• Manage client relationships, consult and provide performance recommendations and be a key decision-maker onsite at worldwide training locations, ensuring all decisions are in the best interest of the Business, Learner and Cast.
  Support and partner with vendors as needed in establishing and maintaining quality assurance practices within the operation.
  Ensure consistency and monitoring is applied in accordance with established operational goals.
  Maintain significant knowledge of all product offerings, procedures and policies.
  Consult with client areas to analyze and understand performance concerns, determine if a learning solution is needed, and provide outcomes that drive performance improvements for teams, business units and individuals.
  Apply solid instructional design skills and effectively use learning principles and creativity to assist with design and development projects, as needed, that transfer knowledge and engage participants in the learning process.
  Develop and execute multiple project plans simultaneously, identify appropriate team members, assign and drive task completion, schedule and host meetings, and oversee the completion of project goals within an established timeline.
  Facilitate training programs in domestic/international locations for audiences at all levels of the organization within client areas as needed using a variety of facilitation techniques and methods.
  Analyze learner performance, coach and provide feedback throughout the training process.
  Execute the administrative and logistical aspects of training delivery/implementation including but not limited to port training schedules, support materials and supply preparation.
  Maintain a high-level of knowledge of human performance improvement.
  Proactively utilize critical thinking skills to make strategic decisions, perform time-sensitive actions, mitigate risk in projects, partner with key support areas, as needed, and ensure the Business, Learner and Cast are considered in all decisions made.
  Provide clear, concise and consistent communication and act as an advocate to champion change.
  Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.
  Develop and maintain positive working relationships and build credibility with team members, partners, support teams, and client areas.
  Leverage multiple software applications to effectively and efficiently design learning solutions.
  Adapt quickly to leadership direction and feedback.
  Handle sensitive and confidential information with the highest level of integrity.
  Frequent travel to international and domestic locations.
  Perform other duties as assigned.
  

Basic Qualifications:

• Proven learning and development consulting experience with clients.
  Proven knowledge and experience of human performance improvement and learning and development methodologies.
  Demonstrated ability to lead projects, meet corresponding deadlines, handle multiple priorities, and perform job responsibilities autonomously in a fast-paced environment.
  Demonstrated process-centric thinking, strong organizational and time management skills, attention to detail, and eye for process improvement opportunities.
  Proven ability to conduct effective needs analysis, identify gaps and provide recommendations as needed Demonstrated experience in creating technical and soft skills training in a variety of applications such as computer-based training, facilitator-led training, blended learning, self-study, and job aids.
  Clearly and effectively communicate key information to partners at all levels of the organization.
  Proven ability to analyze performance, coach and provide feedback.
  Strong background in training delivery, implementation and logistics.
  Process-centric thinking, strong organizational skills, attention to detail, and ability to recognize process improvement opportunities.
  Highly motivated, self-starter, with the ability to work independently, adapt to change, and take independent actions to hold self accountable to meet or exceed client expectations.
  Ability to thrive in a dynamic, ever-changing environment and maintain a professional composure and demonstrate good judgement while handling a multitude of tasks and difficult situations.
  Strong partnering, influencing and relationship-building skills.
  Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up.
  Ability to learn and maintain knowledge of supported client areas.
  Computer proficiency and ability to work in multiple software applications including eLearning authoring tools and a Learning Content Repository (LCR).
  Ability to execute strategy, with proven experience tactically implementing new initiatives.
  Ability to brainstorm and effectively share thoughtful opinions that take a learning experience from good to great.
  Ability to be flexible with work schedule, including evenings, weekends, variable shifts and holidays and travel as needed.
  Proven leadership experience.
  BA/BS or equivalent work experience in Human Resources Management, Instructional Design & Curriculum Development, Performance Consulting, Training and Curriculum Development, Facilitation or related field.

Preferred Qualifications:

• Working knowledge of the cruise, hospitality, contact centers industries or related fields.
  Master’s Degree or formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory, or curriculum development desired.
  Bilingual, Multilingual.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

MAIN PURPOSE

The Regional Training Manager reports directly to the Regional Brand Director, Shiseido.

It is a supporting role that provides educational directives as aligned with Shiseido’s Global and Asia Pacific growth strategy to every market in the region for brand SHISEIDO.

Together with the Regional Brand Director, Shiseido, he/she will serve as the voice of the market and ensure education strategies support the growth needs of the brand.

KEY RESPONSIBILITIES

Training Material Development

· Develop, manage and align educational plans and materials with global education team

· Develop training strategy and materials on existing products for new fields sales staff and beauty consultants’ Basic School and existing team’s Refresher Course

· Develop training strategy and materials for new products after receiving information from the global team

· Develop effective selling and service skills module, which is able to link to retail sales performance

· Develop induction/ orientation programs as per the brand’s directives

· Develop omni-channel training materials for existing and new products as well as link-sales module

· Develop grooming standard, training KPIs, and tracking format

Train the Trainer

· Educate, align, and coach Trainer from local affiliates to meet the training objectives/goals

· Impart training objectives strategy and plans by organising regional training seminars and leveraging digital learning platforms

Other Mastery and Technical Skills

· Internalize and impart the understanding of brand philosophy and best-in-class service standards to local affiliates’ training managers and beauty consultant organization

· Elevate skin consultation, makeup artistry, and beauty treatment/service techniques through an engaging training execution and delivery format that is according to the brand’s DNA

· Educate the importance and increase utilisation and adoption of both digital and traditional counter tools and education materials to improve service quality and sales productivity

· Elevate facilitation skills, product knowledge and service/ communication skills of Trainers, Beauty Consultants, and Makeup Artists

· Spearhead and modernize selling skills, tools and education to suit needs of brand

REQUIREMENTS

Knowledge, Skills and Abilities

· Strategic mindset & minimum of 8 years’ experience as a trainer in the beauty industry

· Strong experience both in Skincare and Makeup categories, and treatment services

· Experience in education program development and design

· Solid coaching, training, leadership, and communication skills

· Effective presentation skill

· Good motivation skill and knowledge

· Well-groomed personnel

02nd April, 2024 Are you a visionary leader with a passion for fostering organisational development and excellence? Central location, open plan office and monthly morning tea and coffee on us! Hybrid working options available Permanent full-time role, based in Brisbane CBD The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”.    KEY LEADERSHIP OPPORTUNITY    Our People Team are on the lookout for a Learning & Development Manager (known internally as Talent Development) to join us on a permanent full-time basis. This role offers a unique opportunity for a Learning and Development professional to make a genuine impact by taking the lead in optimising and enhancing the capability and performance of our…

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The Implementation Manager will play a pivotal role in executing digital learning platform through strategic partnerships across a designated geography. This individual will oversee all facets of program implementation, ensuring exemplary delivery and attainment of key performance indicators (KPIs) such as learner engagement, course completions, and credential issuance.

Key Responsibilities:

• Program Implementation & Management: Supervise the rollout of the training program via partner organizations to drive predetermined learner outcomes.
• Partner Coordination: Act as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have requisite resources and support for effective program delivery.
• Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and credential issuance. Implement strategies to address any gaps or areas for improvement.
• Internal Management Processes: Coordinate across sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, and project-based learning marketing and communications processes are managed.
• Quality Assurance: Collaborate closely with content and credentialing teams to ensure all program offerings meet our high standards for content quality and credentialing criteria.
• Feedback Loop: Gather and synthesize feedback from partners and participants to inform continuous program improvement.
• Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are met.

Skills and Competencies Needed:

• Degree in Business, Technology, or any related discipline.
• Minimum 8 years’ experience in program management/consulting and/or digital learning transformation roles.
• Familiarity with digital (online) learning platforms and digital credentials.
• Excellent communication skills (written and verbal).
• Strategic thinking and project management expertise.
• Experience in Corporate Social Responsibility (CSR) or with a Nonprofit Organization (NPO)/ (Non-governmental organization) NGO, particularly in workforce development.
• Adaptability to different environments and cultures, customer/partner relationship skills.
• Drive, self-motivation, and robust organizational skills, given the role may involve remote work.

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Training and Product Development Manager [Beauty Service Sector]

Key Responsibilities:

Product Development and Testing:

• Research and identify market trends, customer preferences, and competitor offerings to inform product development strategies.
• Coordinate product testing procedures to ensure quality, efficacy, and safety standards are met.
• Negotiate pricing and contractual agreements with suppliers and manufacturers to optimize product costs and maintain profitability.
• Develop pricing strategies that align with market demands and competitive positioning.

Training Programs:

• Develop and execute comprehensive training programs for new hires on company treatment steps, SOPs, grooming standards, and professional conduct. Work closely with outlet managers and the sales director to coordinate training schedules, ensuring new hires seamlessly transition into their roles.
• Collaborate with outlet managers and sales director to schedule new hires for training and integrate them into their roles seamlessly.
• Advise new hires and existing staff on grooming standards and professional conduct aligned with the brand image.
• Oversee training on the proper usage and benefits of beauty products, ensuring staff can effectively communicate this information to customers.

Staff Development:

• Assess existing staff skills and performance to identify areas for improvement.
• Conduct regular performance reviews for staff, providing constructive feedback and identifying areas for improvement.
• Implement upskilling programs to enhance the skills of current staff with the goal of promoting internal talent.

Documentation:

• Maintain accurate and up-to-date documentation of training materials, SOPs, product development, and employee performance records.

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Qualifications:

• Bachelor's degree in a relevant field (e.g., beauty management, business, human resources).
• Proven experience in developing and conducting training programs in the beauty industry.
• Strong interpersonal and communication skills.
• Ability to collaborate with multiple stakeholders, including outlet managers and the sales director.
• Knowledge of grooming standards, industry best practices, and product development processes.
• Excellent organizational and time-management skills.

We are seeking a dynamic and experienced Learning and Development Manager to join our team. The Learning and Development Manager will be responsible for designing, implementing, and managing innovative learning and development programs that align with the company's strategic objectives and foster employee growth and development. The ideal candidate will have a passion for learning, a strong understanding of adult learning principles, and the ability to effectively collaborate with stakeholders at all levels of the organization.

Learning and Development

• Develop and implement a comprehensive learning and development plan that supports the company's goals and objectives
• Collaborate with department heads and HR partners to assess learning needs and identify skill gaps within the company
• Design, deliver, and evaluate training programs and initiatives, including leadership development, technical skills training, onboarding programmes, and employee orientation sessions
• Utilize a variety of learning methodologies and technologies to deliver engaging and effective learning experiences, including e-learning platforms, virtual classrooms, workshops, and seminars
• Manage the learning and development budget, ensuring that resources are allocated effectively and programs are delivered within budget constraints
• Partner with external vendors, consultants, and subject matter experts to supplement internal capabilities and provide specialized training as needed
• Evaluate the effectiveness of learning programmes through feedback mechanisms, metrics, and analytics, and continuously improve offerings based on results
• Stay current on industry trends and best practices in learning and development, and proactively identify opportunities for innovation and improvement
• Serve as a trusted advisor and resource to managers and employees, providing guidance and support on professional development opportunities and career pathways
• Foster a culture of continuous learning and knowledge sharing throughout the organization, encouraging employees to take ownership of their development and pursue growth opportunities

My client - one of the most prestigious spa in Singapore that focuses on serving premium clienteles, is looking for a Facial Spa Training Manager. This role promises good remuneration (higher than market average) and dynamic culture and work environment.

Job description:

• Responsible for educating a team of beauty therapists with skin care facial

treatments knowledge and hands-on skills

• Develop training materials, SOPs, class presentations and training programmes

• Conduct practical and theoretical training sessions, demonstrating the different

facial treatment techniques

• Provide orientation training to new therapists

• Conduct follow-ups after orientation to ensure new therapists meet the required

standards

• Conduct in-shop training as and when required

• Evaluate and provide feedback on therapist's performance

• Provide guidance when therapist faces learning / performance difficulties

• Be equipped with updated knowledge of spa facial techniques

Job requirements:

- Minimum Diploma/Degree in any field

- Minimum 5 years training experience in facial/spa industry preferred

- Hands-on experience in facial/spa would be a plus

- Basic software skills (MS Word, Powerpoint)

- Fluent in both English & Mandarin as training sessions will be conducted in both

languages

- High hygiene and grooming standards

- Communication skills, ability to listen and give clear guidelines

- Willing to learn continuously and transmit knowledge

- Positive and genuine attitude with excellent human relation skills

To apply, simple click 'Apply Now' or email your updated CV to amanda.chan@morganphilips.com

Referrals are welcome too!

REGIONAL TRAINING MANAGER

SINGAPORE

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes as well as seek to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

ROLE AND DEPARTMENT

· Define Regional Training strategy and objectives to support regional sales objectives, increase market share and enhance the brand image

· Strengthen and implement a 360 Retail approach including tools in line with Retail Excellence program

· Achieve regional BA productivity target to meet set KPI monthly

· Coaches and champions in Retail Excellence

· Curate and organize Regional Education Seminars

· Responsible for implementing the regional annual training plan as directed by the Brands’ guidelines and objectives

· Adapt international training materials to fit local specificities and enhance content of existing training support documents when needed

· Provide inputs and feedback to Management on training and coaching methods and tools

· Contribute to Region and Training projects: regional training needs, evaluation analysis, update of training programs, action plan on training and coaching

· Identify and provide feedback for future training needs

· Plan and monitor training and traveling expenses according to budget & resources optimization

· “Train the trainers”: train retail and training delegates about all products knowledge and specific training modules.

· Implement Retail Excellence program and follow up regularly on progress with Training Managers.

· Monthly BC productivity monitoring and follow up including adequate action.

· Lead and train Live Streaming and social media to drive sales.

· Increase e-learning engagement rate and meet regional goals.

· Monthly activity report to be sent to Regional Director and Training Managers focusing on retail performance.

We’d love to see candidates who have:

• The ideal candidate has at least 10 year experience in luxury cosmetics or retail management / retail excellence and at least 5 year in Regional Training.
• Real team leader with strong focus on results achievement
• ACTA certified.
• Equipped with skincare, fragrance, and social media experience. Makeup experience will be great but not key priority.
• Strong experience in training including delivery of training, ability to coach with a strong sense of detail and drive growth for regional sales.
• Strong leadership and people management skills
• Dynamic and motivational presentation skills
• Able to build effective teams
• Strategic agility
• Excellent written and verbal communication skills
• Availability to travel for regional and worldwide seminars/meetings
• Excellent grooming matching brand DNA with high sense of luxury and service.

We are seeking a dynamic and experienced Learning and Development Manager who will also take on the role of HR Business Partner. In this dual role, you will be responsible for designing, implementing, and managing learning and development programs to enhance the skills, knowledge, and performance of our employees. Additionally, you will serve as a strategic partner to the business, aligning HR initiatives with company goals and objectives. This position offers a unique opportunity to drive employee growth and development while gaining a comprehensive understanding of our business processes and strategies.

Learning and Development

• Develop and implement a comprehensive learning and development plan that supports the company's goals and objectives
• Collaborate with department heads and HR partners to assess learning needs and identify skill gaps within the company
• Design, deliver, and evaluate training programs and initiatives, including leadership development, technical skills training, onboarding programmes, and employee orientation sessions
• Utilize a variety of learning methodologies and technologies to deliver engaging and effective learning experiences, including e-learning platforms, virtual classrooms, workshops, and seminars
• Manage the learning and development budget, ensuring that resources are allocated effectively and programs are delivered within budget constraints
• Partner with external vendors, consultants, and subject matter experts to supplement internal capabilities and provide specialized training as needed
• Evaluate the effectiveness of learning programmes through feedback mechanisms, metrics, and analytics, and continuously improve offerings based on results
• Stay current on industry trends and best practices in learning and development, and proactively identify opportunities for innovation and improvement
• Serve as a trusted advisor and resource to managers and employees, providing guidance and support on professional development opportunities and career pathways
• Foster a culture of continuous learning and knowledge sharing throughout the organization, encouraging employees to take ownership of their development and pursue growth opportunities

HR Business Partner

• Serve as a trusted advisor to business leaders, understanding their strategic objectives and providing HR support and guidance
• Partner with department heads to assess workforce needs, anticipate talent requirements, talent search and develop recruitment and retention strategies
• Provide coaching and support to managers on performance management, employee relations, and conflict resolution
• Lead HR projects and initiatives that support organizational development, culture enhancement, and employee engagement
• Stay informed about industry trends, best practices, and legal requirements to ensure HR policies and practices are compliant and effective

Learning & Development Manager Apply now Job no: 493194 Work type: Full Time Location: Hobart Categories: Administration What’s on offer? We are seeking an enthusiastic Learning & Development Manager based at our Collins Street office in Hobart. The Learning & Development Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs tailored to our diverse workforce located across Tasmania, major Australian cities, and overseas. This is a full-time opportunity and requires some intrastate travel to our various locations to meet with and provide development for our incredible team as well as periodic interstate travel in conjunction with JBS team initiatives. A day in the life as Huon’s L&D Manager Leading learning and organisational development initiatives, you’ll play a pivotal role in supporting our business through growth and performance across culture, capability, and leadership. Your range of responsibilities will span the design and/or delivery of learning solutions, capability frameworks, initiatives, and projects…

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6 Months Learning and Organisational Development Manager (FMCG)

Job Duties:

• Facilitate annual Talent Review and Succession Planning
• Collaborate with Business Leaders and HR Partners for career development plans
• Implement tailored talent programs for high-potentials and future leaders
• Design and deploy career path planning initiatives
• Assist HR Director in talent strategy and development assessments
• Stay updated on L&D trends for effective training programs
• Support employee engagement campaigns and content creation
• Identify individual development goals and propose interventions
• Manage end-to-end learning and development activities
• Coordinate organisational development projects and employee engagement surveys

Job Requirements:

• University Degree, HR Management or HR Development.
• At least 7 years in a multinational organization; experience in consultancy firms preferred.
• Hands-on experience in L&D operational activities

Interested applicants please send your resume in MS Words format to Claire.chu@ambition.com.sg and attn it to Chu Chin Siew (Claire) (R1989696)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1989696

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

21st March, 2024 About DBG Health: DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800 professionals collaborating successfully to deliver affordable health, wellness, and beauty solutions for all.    As a diversified health group, DBG Health is committed to providing pharmacies with a broad portfolio of PBS-subsidised prescription medicines and over the counter products, to support retailers as they support patients and consumers.    About the role: DBG is looking for a People, Capability and Development Lead to own the end-to-end design, delivery, and continuous improvement of a measurable capability framework. As a senior leader this role will partner with stakeholders across the business to coordinate and deploy both online and face to face training programs, including implementation of assessment methodologies and ongoing review/ maintenance of mandatory legislative requirements. If you have real emotional intelligence, a 5-star problem-solving skillset and a genuine passion for people, this could be…

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Job no: HRC0005775Category: HEW 8Salary Range: $107,800 - $125,767 plus 17% superannuationPosition: Full Time Continuing  Location: Newcastle (Callaghan) CampusOur university The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.For more information click here – Our Uni. Our unit Under the leadership of the Chief Financial Officer, Financial Services aims to be an enabler of strategy through providing high-quality financial services and products that respond to the changing needs of the business and financial governance and provide tangible and measurable value to the University.Financial Services covers Corporate Accounting and Treasury, Financial Planning…

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