Total 18,752 Customer Experience Manager job vacancies in Customer Service category in The United States of America

Job Responsibilities:

• Communicate with customers via phone, email, online chat, etc., to address their inquiries, provide support, and offer advice
• Track and record customer queries, issues, and complaints, ensuring timely resolution and satisfactory solutions
• Collaborate with internal teams such as operations and technical support departments to resolve customer issues and enhance customer satisfaction

Job Requirements:

• Minimum SPM graduate and capable with Mandarin speaking
• Preferably experienced in customer service line, fresh graduates are welcome

Perks & Benefits

• AWS, Medical Benefits, Incentive

Business Nature: Outsourced customer service

Working hours: 6 days a week (includes rotational shift and Night shift)

Salary: Up to RM2100

Job Responsibilities:

• Respond to customer questions, complaints, etc. (phone, email, live chat)
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.

Requirements

• At least has SPM Qualification
• Comfortable using computers

Benefits

• Allowance

工作職責：

• 透過電話、電子郵件或即時聊天及時回覆客戶詢問，並提供準確的資訊或協助。
• 認真傾聽客戶的疑慮，解決問題，找到適當的解決方案，確保客戶滿意。
• 達到或超過關鍵績效指標 (KPI)，例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
• 隨時了解產品或服務、公司政策和行業趨勢的最新信息，以便為客戶提供準確且相關的資訊。

工作要求：

• 至少 SPM 畢業生並精通英語和中文。
• 擁有客戶服務經驗，最好有呼叫中心經驗。

工作時間：

• 5.5天，固定早班

津貼和福利

• EPF、SOCSO、阿拉巴馬州

Job Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, or live chat, and provide accurate information or assistance.
• Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
• Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

• Minimum SPM graduate and proficient with both English & Chinese languages.
• Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

• 5.5 days, fixed morning shift

Perks & Benefits

• EPF, SOCSO, AL

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Diploma, Advanced/Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• Position: Customer Service Administration Assistant.
• Salary: RM 2500-3500.
• Job location: Sunway Damansara, PJU3,Petaling Jaya.

About the hiring company
This company is a distributor of medical devices and consumables to hospitals and other clinical markets throughout Malaysia. They are now in need of an additional staff to strenghten the customer service administration team in Petaling Jaya.
Job Scope
-Preparing quotations,sales orders and invoice.
-Checking and updating docs in GH Ep system.
-Updating information of PPM service and hardware support.
The candidate
-Female age below 30.
-SPM/UEC or diploma qualification.
-1-2 years of work experience; however those without work experience will be considered.
-Good Excel skills; knowledge of SQL Accounting software will be an advantage.
-Good communication and language skills.
-Proficient in English is a prerequisite and necessary.

APPLICATION TO THIS JOB
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• Position: Customer and Sales Support Administrator.
• Salary: RM 2500-3500.
• Work location: Sunway Damansara (PJU3), Petaling Jaya

Introduction
Our client is a medical distribution company supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in need to recruit a customer focus Sales Administration female candidates for their office in Sunway Damansara (PJU3) in Petaling Jaya area. This is a permanent position with working hours 9.00 am to 6.00 pm Monday to Friday.
About the job
This position Customer and Sales Support Administrator is not a sales job. Rather it is to be part of their sales service team providing administrative support role within the office. Candidates who aspire for this role must be some one who is enthusiastic and motivated individual with a passion for customer service as the role will entail interaction with customers on regular basis.
The duties
Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and service activities. This role is critical to providing customers with timely and dependable support for delivery of product orders and services.
Main job responsibilities:
-Manage day-to-day customer inquiries on company's products and services.
-Providing administrative pre and post sales support to sales team on daily activities covering customer orders, quotation and billing/invoicing.
-Processing of sales orders and all associated administration.
-Generate and Processing of customer orders.
-Attending to general sales support for the field sales team in developing new business.
-Coordinate and Liaise internal departments to ensure deadlines are met.
-Maintain and update sales and customer records.
Candidate requirements
The successful candidate must be a female in age group 25-35, possess at least a Diploma qualification in Business,Accounting or equivalent and would have at least 1-2 years of similar experience in sales support role in your previous work experience.
Profile/Attributes:
-Female preferred; service oriented person.
-Minimum qualification: SPM or Diploma or STPM.
-At least 1-2 years of relevant experience.
-Experience of employing a high level of initiative and self motivation to achieve service standards.
-Strong communication and people management skills.
-Proficient in English, Bahasa Malaysia and Mandarin.
-Hand on experience with Microsoft Office and Accounting system(SQL).
-Strong organization and multitasking skills.
This role would suit some one from a customer service, account management or order processing background with an interest in pharmaceutical or medical industry. The position will be based Sunway Damansara area in PJ and you will ensure that is a convenient location for you to work.    

Note: This role is immediately available and suitable candidates will be invited for interview promptly following your application.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave

我们的客户是一家拥有超过100,000专业人员的34亿美元公司，分布在51个国家，为649个全球客户提供服务，拥有一个多元化的团队。

工作摘要/概览：这个职位进行熟练的连贯、第一人称口译工作。工作在直接监督下进行和审核，使用明确定义的政策和程序。有限的机会可以行使独立判断和决策。职员将大多数问题提交给主管，通常处理所有非例行问题。

主要职责和责任：

• 提供意思对意思的口译。
• 按照培训、政策和程序遵循口译协议。
• 遵循与信息保密和口译伦理有关的所有政策和程序。
• 参加所有必需的培训。
• 根据不同客户的要求，持续改进词汇和专业领域知识。
• 按照政策保持机密性。
• 使用标准办公设备，如电话、电脑、复印机和传真机。
• 使用 MS Office 应用程序，如 Outlook、Word 和 Edge（或其他互联网浏览器）。
• 所有员工需要执行以下的基本职责：表现出可预测、可靠、及准时的出勤；遵循书面和口头指示，并按时完成指定任务；从指导、观察和错误中学习；独立工作或作为团队的一部分；与他人（包括同事、主管和客户）进行适当的互动；并在监督下工作，接受指导/反馈。

知识、技能和能力：

• 擅长适应快速变化的情况。
• 在紧急情况下能够冷静有效地做出反应。
• 对细节和准确性的高度关注。
• 有能力独立工作，并擅长在公司政策和程序的框架内行使主动性。
• 擅长及时向主管报告问题或事项
• 对保密工作的特别承诺
• 擅长建立和维护有效的工作关系
• 有能力熟练操作常见的办公设备，包括但不限于电脑、传真机、复印机和电话系统。

薪金与福利如下：

• 基本工资 每月 RM5,000 
• 交通津贴：每月 RM500 
• 夜班津贴：每月 RM 550 
• 住院医疗福利最高达 USD 80,000 (个人），适用于自己、配偶及子女（如有）。
• 门诊医疗福利最高达USD 美元（个人），适用于自己、配偶及子女（如有）。
• 视力福利最高达USD 120（个人），适用于自己、配偶及子女—仅限永久/转正雇员，完成1年后可申领。
• 牙科福利最高达USD 500（个人），适用于自己、配偶及子女—仅限永久/转正雇员，完成1年后可申领。
• 年假前两年为10天，完成2年后为12天（按比例计算）。
• 根据劳动法规定的病假—14天。
• 丧假—家庭成员（配偶、子女、父母）去世时为3个工作日。
• 产假—女性员工为连续98天。可在预计分娩日期后不早于30天或分娩后开始。
• 父亲假期—7天。

Business Nature: Outsourced customer service @Bukit Indah, Johor 

Working hours:

• Monday - Friday: (8AM - 5PM / 8:30AM - 5:30PM / 9AM - 6PM) Shifts are based on operational requirements
• Saturday: (8AM -12PM / 8:30AM - 1230PM /9AM - 1PM) 
• OFF: Sundays, and SG-based Public holiday

Salary: Up to RM4500 per month

Job Responsibilities:

• Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.
  Channels: Inbound & outbound calls, email (only for internal communication)

Requirements:

• With at least 1-year of experience in customer service
• Preference for candidates with Call Centre experience – Voice and non-voice
• Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)
• Proficient in Microsoft Office
• Swift typing skills

Benefits

• Opportunities for promotion
  
• Professional development

• BPO Company @ Bukit Indah
• Up to RM 4500++ (depends on experience)
• Min SPM
• Benefit: Allowances

Job Responsibility:

• Handling all inbound and outbound calls pertaining to customer complaints and other raising issue
• Handling general inquiries related to billing and other concerns from customers

Requirements:

• Qualification: Min SPM
• Able to liaise with both Mandarin and English speaking counterpart
• Knowledge in Microsoft Office and possess swift typing skills
• Minimum 1 year related working experience

If interested, please send your resume or Whatsapp to 0187633119

Perks & Benefits

• Allowance
• EPF
• SOCSO

• Position: Customer and Sales Support Administrator.
• Salary: RM 2500-3500.
• Work location: Sunway Damansara (PJU3), Petaling Jaya

Introduction
Our client is a medical distribution company supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in need to recruit a customer focus Sales Administration female candidates for their office in Sunway Damansara (PJU3) in Petaling Jaya area. This is a permanent position with working hours 9.00 am to 6.00 pm Monday to Friday.
About the job
This position Customer and Sales Support Administrator is not a sales job. Rather it is to be part of their sales service team providing administrative support role within the office. Candidates who aspire for this role must be some one who is enthusiastic and motivated individual with a passion for customer service as the role will entail interaction with customers on regular basis.
The duties
Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and service activities. This role is critical to providing customers with timely and dependable support for delivery of product orders and services.
Main job responsibilities:
-Manage day-to-day customer inquiries on company's products and services.
-Providing administrative pre and post sales support to sales team on daily activities covering customer orders, quotation and billing/invoicing.
-Processing of sales orders and all associated administration.
-Generate and Processing of customer orders.
-Attending to general sales support for the field sales team in developing new business.
-Coordinate and Liaise internal departments to ensure deadlines are met.
-Maintain and update sales and customer records.
Candidate requirements
The successful candidate must be a female in age group 25-35, possess at least a Diploma qualification in Business,Accounting or equivalent and would have at least 1-2 years of similar experience in sales support role in your previous work experience.
Profile/Attributes:
-Female preferred; service oriented person.
-Minimum qualification: SPM or Diploma or STPM.
-At least 1-2 years of relevant experience.
-Experience of employing a high level of initiative and self motivation to achieve service standards.
-Strong communication and people management skills.
-Proficient in English, Bahasa Malaysia and Mandarin.
-Hand on experience with Microsoft Office and Accounting system(SQL).
-Strong organization and multitasking skills.
This role would suit some one from a customer service, account management or order processing background with an interest in pharmaceutical or medical industry. The position will be based Sunway Damansara area in PJ and you will ensure that is a convenient location for you to work.    

Note: This role is immediately available and suitable candidates will be invited for interview promptly following your application.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave

• Call centre @ Medini, Iskandar Puteri
• Up to RM 9000++ (depends on experience)
• Min SPM 至少 SPM
• Benefit: KPI allowance and night shift allowance

Job Responsibility:

• Handling all inbound calls pertaining to customer general enquiries, complaints and other raising issue
• Exceed customer expectations in terms of customer service and accurate information

Requirements:

• Qualification: Min SPM
• Able to liaise with both Japanese and Mandarin speaking counterpart
• Able to work rotate shift

If interested, please send your resume or Whatsapp to 0187633119

Perks & Benefits

• Allowance
• EPF
• SOCSO

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• Position: Customer and Sales Support Administrator.
• Salary: RM 2500-3500.
• Work location: Sunway Damansara (PJU3), Petaling Jaya

Our client is a medical distribution company supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in need to recruit a customer focus Sales Administration female candidates for their office in Sunway Damansara (PJU3) in Petaling Jaya area. This is a permanent position with working hours 9.00 am to 6.00 pm Monday to Friday.
About the job
This position Customer and Sales Support Administrator is not a sales job. Rather it is to be part of their sales service team providing administrative support role within the office. Candidates who aspire for this role must be some one who is enthusiastic and motivated individual with a passion for customer service as the role will entail interaction with customers on regular basis.
The duties
Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and service activities. This role is critical to providing customers with timely and dependable support for delivery of product orders and services.
Main job responsibilities:
-Manage day-to-day customer inquiries on company's products and services.
-Providing administrative pre and post sales support to sales team on daily activities covering customer orders, quotation and billing/invoicing.
-Processing of sales orders and all associated administration.
-Generate and Processing of customer orders.
-Attending to general sales support for the field sales team in developing new business.
-Coordinate and Liaise internal departments to ensure deadlines are met.
-Maintain and update sales and customer records.
Candidate requirements
The successful candidate must be a female in age group 25-35, possess at least a Diploma qualification in Business,Accounting or equivalent and would have at least 1-2 years of similar experience in sales support role in your previous work experience.
Profile/Attributes:
-Female preferred; service oriented person.
-Minimum qualification: SPM or Diploma or STPM.
-At least 1-2 years of relevant experience.
-Experience of employing a high level of initiative and self motivation to achieve service standards.
-Strong communication and people management skills.
-Proficient in English, Bahasa Malaysia and Mandarin.
-Hand on experience with Microsoft Office and Accounting system(SQL).
-Strong organization and multitasking skills.
This role would suit some one from a customer service, account management or order processing background with an interest in pharmaceutical or medical industry. The position will be based Sunway Damansara area in PJ and you will ensure that is a convenient location for you to work.    

Note: This role is immediately available and suitable candidates will be invited for interview promptly following your application.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave

• Position: Customer and Sales Support Administrator.
• Salary: RM 2500-3500.
• Work location: Sunway Damansara (PJU3), Petaling Jaya

Our client is a medical distribution company supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in need to recruit a customer focus Sales Administration female candidates for their office in Sunway Damansara (PJU3) in Petaling Jaya area. This is a permanent position with working hours 9.00 am to 6.00 pm Monday to Friday.
About the job
This position Customer and Sales Support Administrator is not a sales job. Rather it is to be part of their sales service team providing administrative support role within the office. Candidates who aspire for this role must be some one who is enthusiastic and motivated individual with a passion for customer service as the role will entail interaction with customers on regular basis.
The duties
Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and service activities. This role is critical to providing customers with timely and dependable support for delivery of product orders and services.
Main job responsibilities:
-Manage day-to-day customer inquiries on company's products and services.
-Providing administrative pre and post sales support to sales team on daily activities covering customer orders, quotation and billing/invoicing.
-Processing of sales orders and all associated administration.
-Generate and Processing of customer orders.
-Attending to general sales support for the field sales team in developing new business.
-Coordinate and Liaise internal departments to ensure deadlines are met.
-Maintain and update sales and customer records.
Candidate requirements
The successful candidate must be a female in age group 25-35, possess at least a Diploma qualification in Business,Accounting or equivalent and would have at least 1-2 years of similar experience in sales support role in your previous work experience.
Profile/Attributes:
-Female preferred; service oriented person.
-Minimum qualification: SPM or Diploma or STPM.
-At least 1-2 years of relevant experience.
-Experience of employing a high level of initiative and self motivation to achieve service standards.
-Strong communication and people management skills.
-Proficient in English, Bahasa Malaysia and Mandarin.
-Hand on experience with Microsoft Office and Accounting system(SQL).
-Strong organization and multitasking skills.
This role would suit some one from a customer service, account management or order processing background with an interest in pharmaceutical or medical industry. The position will be based Sunway Damansara area in PJ and you will ensure that is a convenient location for you to work.    

Note: This role is immediately available and suitable candidates will be invited for interview promptly following your application.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture