Total 26 Corporate Affairs Executive job vacancies in Bukit Mertajam

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

The Associates Management (AM) team manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Administration.

What You Will Be Doing

• Meticulous in following through the established process for issuance of contracts to associate faculty in a prompt and timely manner. Ensure that the contractual details correspond to the requirements of respective College, Schools, and Centers accurately.
• Highlight to and work closely with the team to respond to any changing contractual needs or anticipated circumstances that might arise.
• Ensure fees payment to associate faculty on completion of their services are processed professionally and promptly, and in accordance with the terms of their contracts.
• Maintain an up-to-date records of associate faculty's’ details in the system. Ensure accuracy of the records in the system and take initiative to identify and follow-up on any missing information.
• Respond to queries from AFs in a professional and prompt fashion. Ideate and innovate solutions for ad-hoc enquiries or issues faced in business-as-usual activities while contributing towards building an engaged pool of associate faculty.
• Provide support to perform any other duties as assigned by the management or the department.

Job Requirements

• Degree with at least 2 years or Diploma with at least 3 years of relevant working experience.
• Experience in the education industry or HR and/or Finance-related work is an added advantage.
• Mature, meticulous, and with high level of discretion and integrity.
• Effective interpersonal, communication and writing skills.
• Resourceful team player who can work independently and displays initiative, innovativeness and ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office and Excel.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

As a Student Recruitment (SRC) Executive, you will be an integral part of our dynamic team in our journey to support the University’s student recruitment strategies and operational plans for marketing, outreach, and promotional events by providing programme counselling advice to prospective applicants, and organising and executing appropriate student recruitment and outreach activities.

What You Will Be Doing

Key Responsibilities:
- Programme Counselling and Customer Service

• Support the university’s promotional efforts and activities by providing appropriate counselling, guidance and encouragement to the general public who are interested in our university’s programmes.
• Attend to all course enquiries via phone, email, and walk-ins, and manage and monitor those received by the team.
• Offer programme advisory to prospective students to help them make informed decisions about their educational path.
• Assist prospective applicants in their application submission process.
• Maintain and meticulously track applicants and leads in our database, capturing details from diverse sources including phone, email, walk-ins, and recruitment activities.
• Be committed to maintaining a high standard of service by ensuring swift follow-up on enquiries and feedback from both prospective and signed-up applicants.

- Student Recruitment and Outreach

• Collaborate closely with the SRC Manager to craft and execute innovative marketing strategies for our university's programmes.
• Participate in the planning and execution of a range of engaging outreach events (e.g., open houses, education fairs, information sessions, seminars, talks etc.), ensuring their seamless delivery.
• Liaise with external stakeholders such as Institutes of Higher Learning and corporate organisations to organise impactful local outreach activities.
• Maintain meticulous records and documentation, and accurately track the statistics and outcomes of student recruitment and outreach activities, ensuring the success of our efforts

- Website Content Management

• Assist the SRC Manager with the copywriting/copy editing and updating of information on the website, ensuring that the information is accurate and up to date.
• Liaise with internal stakeholders (e.g., Schools, Admissions department) to ensure that student recruitment information on the website is kept updated and current.
• Check and ensure accurate and up-to-date student recruitment-related information on the website.
• Post student recruitment events/activities on the website.

General Responsibilities:

• Assist with other tasks, duties as necessary or assigned (e.g., coordinate department meetings, minute-taking, etc.).

Job Requirements

Academic Qualifications

• Degree Holder or GCE ‘A’ Level or Polytechnic Diploma with at least 2 years of working experience, preferably in customer service/administration.

Personal Attributes

• Proficient in Microsoft Office, including Excel
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and able to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• Have an eye for details.
• Mature, meticulous and possess a high level of discretion and integrity.
• Good command of written and spoken English to handle public enquiries which will usually be in English.

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
• Maintain the Student Portal and ensuring information are up to date.
• Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
• Assist with University-wide activities support.

Job Requirements

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• Preferably bilingual in English and Mandarin as the incumbent may be required to respond to queries in Mandarin for our Chinese programmes.
• At least 1 year working experience.
• Call centre experience will be an advantage.
• Mature, meticulous and possesses a high level of discretion and integrity.
• Good communication and interpersonal skills.
• Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Job Description

• Support programmes, projects and workshops and liaise with external partners and government agencies on course and programme related matters
• Work with faculty members to coordinate the development, implementation, and evaluation of certification programmes and projects.
• Liaise with internal departments on course and workshop logistics and schedules
• Coordinate student recruitment activities, interviews and roadshows/exhibitions
• Support examination and assessment related matters including liaison with programme/external examiners/associate faculties/supervisors, Heads of Programme and Examination Administration Department
• Liaise with course writers and developers on course development matters
• Assist with programme, project and workshop related budgeting matters
• General administrative duties such as collation of data, preparation of reports, information updates

Job Requirements

• Degree holder with 1-3 years relevant working experience
• Mature, meticulous and possess high level of discretion and integrity
• Good project management skills
• Resourceful team player who is able to work independently and display initiative
• IT savvy and proficient in Microsoft Office applications

Apply now

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

What You Will Be Doing

Specific (90%)

• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department, and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to assessments related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Assignment Related Activities: Processing of student’s assignment appeals and investigation of plagiarism cases.
• Examination Related Activities: Preparation of logistics for examinations, invigilation, distribution of scripts, examination grade appeals and Pass/Fail Conversion applications.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.

General (10%)

• To provide support to the Senior Manager of Examination Administration and perform any duties as assigned by him.

Job Requirements

• Degree holder with 1-2 years' relevant working experience.
• Mature, meticulous and possess high level of discretion and integrity.
• Effective interpersonal skills with excellent command of written and spoken English.
• Resourceful team player who is able to work independently and proactive.
• Proficient in Microsoft Office applications.
• Able to do data analysis and information research.
• Ability to communicate well so as to act as liaison and help reach out to stakeholders, such as faculty and admin staff from other departments and divisions as well as associates and other stakeholders.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

As a Student Recruitment (SRC) Executive, you will be an integral part of our dynamic team in our journey to support the University’s student recruitment strategies and operational plans for marketing, outreach, and promotional events by providing programme counselling advice to prospective applicants, and organising and executing appropriate student recruitment and outreach activities.

What You Will Be Doing

Key Responsibilities:

- Programme Counselling and Customer Service

• Support the university’s promotional efforts and activities by providing appropriate counselling, guidance and encouragement to the general public who are interested in our university’s programmes.
• Attend to all course enquiries via phone, email, and walk-ins, and manage and monitor those received by the team.
• Offer programme advisory to prospective students to help them make informed decisions about their educational path.
• Assist prospective applicants in their application submission process.
• Maintain and meticulously track applicants and leads in our database, capturing details from diverse sources including phone, email, walk-ins, and recruitment activities.
• Be committed to maintaining a high standard of service by ensuring swift follow-up on enquiries and feedback from both prospective and signed-up applicants.

- Student Recruitment and Outreach

• Collaborate closely with the SRC Manager to craft and execute innovative marketing strategies for our university's programmes, both locally and abroad.
• Participate in the planning and execution of a range of engaging local and overseas events (e.g., open houses, education fairs, information sessions, seminars, talks etc.), ensuring their seamless delivery.
• Liaise with external stakeholders such as Institutes of Higher Learning and corporate organisations to organise impactful local outreach activities.
• Work with our university's overseas representatives and contacts to organise and participate in international student recruitment and outreach events.
• Collaborate with the SRC Manager to prepare and deliver impactful presentations to prospective applicants in polytechnics, institutions, organisations, and the general public.
• Maintain meticulous records and documentation, and accurately track the statistics and outcomes of student recruitment and outreach activities, ensuring the success of our efforts.

- Website Content Management

• Assist the SRC Manager with the copywriting/copy editing and updating of information on the website, ensuring that the information is accurate and up to date.
• Liaise with internal stakeholders (e.g., Schools, Admissions department) to ensure that student recruitment information on the website is kept updated and current.
• Check and ensure accurate and up-to-date student recruitment-related information on the website.
• Post student recruitment events/activities on the website.

General Responsibilities:

• Participate in University-wide activities as specified in the respective action plans and/or duty rosters (E.g., exam invigilation, orientation, convocation, etc.).
• Coordinate department events/processes, schools, etc.
• Assist with other tasks, duties as necessary or assigned (e.g., coordinate department meetings, minute-taking, etc.).

Job Requirements:

Academic Qualifications

• Degree Holder or GCE ‘A’ Level or Polytechnic Diploma with at least 2 years of working experience, preferably in customer service/administration.

Personal Attributes

• Proficient in Microsoft Office, including Excel
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and able to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• Have an eye for details.
• Mature, meticulous and possess a high level of discretion and integrity.
• Prior experience in overseas outreach and engagement will be advantageous.
• Good command of written and spoken English.
• As the job position requires communication with international students from China, candidate should also have a good command of the Chinese language, and proficiency in WeChat would be preferred.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, student insurance management, point of contact for orientation booth organisation/corporate website content updates, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Student Services orientation booth setup (10%)

• Collaborate with internal departments to organize Student Services orientation booth setup, ensuring an informative display and slides featuring essential information to navigate the student portal effectively.

Student Services Website update (10%)

• Point of contact with marketing and communication department to ensure timely updating of information on the Student Services page of the website.

Student Insurance Management (10%)

• Manage Student Insurance Broker contract, ensuring that the vendor is compliant with regulations and meets the university's insurance needs.
• Effectively handle escalated insurance issues/complaints with stakeholders.
• Work with stakeholders to review the insurance coverage and terms as appropriate.

Other administrative tasks (10%)

• Assists with raising purchase requisitions, budgeting, news & notices postings.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

Job Description

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• May be required to work extended hours during peak period and university events.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

The shortlisted candidate will report to the Manager and provide administrative support to the department in the below areas:

• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department, and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to eCR, Courier Application and related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Programme Operations Oversight: Participate in the operations of curriculum approval & updates, course fees, academic rules, quota, course registration and acquisition & delivery of course materials, fees. Resolve issues with precision and timeliness.
• Data Analysis and Reporting: Prepare statistics and generate reports for both internal data requests and reporting purposes, ensuring accuracy and timely delivery of information.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.

Job Requirements

• Degree Holder with 1-2 years' relevant working experience.
• Mature, meticulous and possess high level of discretion and integrity.
• Effective interpersonal skills with excellent command of written and spoken English.
• Resourceful team player who is able to work independently and display initiative.
• Proficient in Microsoft Office applications.
• Able to do data analysis and information research.
• Ability to communicate well so as to act as liaison and help reach out to stakeholders, such as faculty and admin staff from other departments and divisions as well as associates and other stakeholders.

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Job Description

The successful candidate will administer and manage SUSS's academic programmes, support examination activities and take charge of the School's student activities as well as external liaisons.

• Coordinate student recruitment activities, school activities and student interviews
• Support examination and assessment-related matters including liaison with programme/external examiners/associate faculties/supervisors, Head of Programme and Examination Administration Department
• Liaise with course writers and developers on course development matters
• Liaise with external partners associated with the programme(s)
• General administrative duties, such as collation of data, preparation of reports, information updates
• Organise events for students, marketing, talks, social and promotional events, etc.
• Manage ad-hoc projects

Job Requirements

• Degree holders with 1-2 years' relevant working experience
• Mature, meticulous and possess high level of discretion and integrity
• Effective interpersonal skills with excellent command of written and spoken English
• Resourceful team player who is able to work independently and display initiative
• Proficient in Microsoft Office applications and analytical skills like Excel spreadsheet computations and do data collation
• Ability to communicate well so as to act as liaison and help reach out to stakeholders, such as industry partners, associates, and establish leads for new industry partners
• Proficiency in written and spoken Mandarin as the incumbent will be required to communicate & liaise with overseas students from China
• Experience in the Association To Advance Collegiate Schools of Business (AACSB) accreditation is an added advantage

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

To work with the Manager, Student Admissions (SA) to manage matters pertaining to admissions of students, challenge examination (CEX) waiver, credit recognition, student admission systems and IT projects.

• Assist to develop and maintain an effective system for the planning of all administrative operations within the department.
• Assist to structure and maintain the department so as to facilitate effective performance by department staff through optimum delegationand clearly established individual responsibilities and objectives.
• To ensure department staff perform their work effectively towards meeting the established objectives.
• To assess and monitor work in progress and assess work performance of staff towards meeting the established objectives.
• To manage the application and admission process, including processing of applications, course offers and acceptance, and appeals forprogrammes.
• To manage the process of verifying applicants’ academic data with MOE, local polytechnics and autonomous universities.
• To manage the acceptance of offer process for all selected applicants.
• To manage the course fee payment of new students.
• To monitor accurate and up-to-date statistics on admissions.
• To assist in preparation of any adhoc statistics request by internal or external stakeholders.
• To assist in the review of policies and procedures pertaining to student admissions.
• To develop and maintain an effective and efficient system for application and admission, CEX waiver and credit recognition.
• To review admission systems regularly to incorporate new policies and requirements.
• To liaise with Campus IT Services department on all admissions and related system enhancements and IT projects.
• Co-ordinator role for department events/processes, school, etc.
• Assist with other tasks, duties as necessary or assigned.
• Assist with University-wide activities as necessary or assigned (e.g. graduation, invigilation, orientation, open house, etc.).

Job Requirements

• Degree Holder or GCE ‘A’ Level or Polytechnic Diploma with at least 5 years of working experience, preferably administrative.
• Has some supervisory working experience.
• Effectively bilingual in English and Chinese will be an advantage as the role will involve communication with international students from China.
• PC literate, with Microsoft Office Skills.
• Self-motivated, positive attitude and take initiative.
• A good team player with good interpersonal and communication skills.
• Customer service oriented, warm, friendly disposition
• Resourceful, creative and able to multi-task in a fast-paced environment.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (20%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (20%)

• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

Key Responsibilities:

• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to student records and related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Assignment Related Activities: Processing of student’s assignment appeals and investigation of plagiarism cases.
• Examination Related Activities: Preparation of logistics for examinations, invigilation, distribution of scripts, examination grade appeals and Pass/Fail Conversion applications.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.

Job Requirements

• Degree/Diploma holder.
• At least 1 years of relevant work experience.
• Able to work independently.
• Must be IT-savvy.
• Resourceful and able to multi-task.
• Team player with good communication and interpersonal skills.
• Good problem solving and troubleshooting skills.
• An effective planner and organizer.

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department, and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to student records and related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Programme Operations Oversight: Participate in the operations of programmes, including billing, student academic records, deferment, transfers/withdrawals, major/minor declarations, academic warnings/terminations, and graduations. Resolve issues that arise with precision and timeliness.
• Data Analysis and Reporting: Prepare statistics and generate reports for both internal data requests and reporting purposes, ensuring accuracy and timely delivery of information.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.

Job Requirements

• Degree/Diploma holder.
• At least 1 year of relevant work experience.
• Able to work independently.
• Must be IT-savvy.
• Resourceful and able to multi-task.
• Team player with good communication and interpersonal skills.
• Good problem solving and troubleshooting skills.
• An effective planner and organizer.

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

About the job

The shortlisted candidate will report to the Manager and provide administrative support to the department.

Job Description

Key Responsibilities:

• Provide administrative support to Campus IT Services department in all general and administrative matters.
• Procurement of hardware, IT related consumables, software for departments.
• Prepare, record and keep track of Purchase Orders, Delivery orders, invoices and license renewal.
• Track expenditures and budget.
• Organize and facilitate department activities/ Team building.
• Perform uploading and maintenance of departmental information to the Intranet.
• Assist in the scheduling of meetings and documentation of minutes with Schools/Admin/Vendors.
• Record keeping of system documentations and maintenance of operations guide.
• Monitor of annual license renewal for subscription-based applications.
• Assist the Chief IT Officer in all other assigned duties.
• Assist in organizing meetings and coordinating events.
• Participate in university-wide events.

Job Requirements:

• Minimum Degree / Diploma Certification
• IT Savvy / Competency
• Meticulous and organized.
• Possess high level of integrity and professionalism in handling confidential information.
• Able to work independently, meet tight deadlines and multi-task at the same time.
• Excellent in MS Excel and proficient with Microsoft Office applications.
• Excellent team player with good interpersonal and communication skills.