Total 56 job vacancies by Singapore University Of Social Sciences

About the job

A key member, as part of the Brand & Digital Marketing team, this role will act as the Digital marketing lead for the university. At both the strategic and operational level, the lead will build and champion our digital marketing efforts across various digital platforms, including monitoring trends and insights that will elevate our digital growth strategy, support the SUSS brand impact, student experience and marketing campaign effectiveness.

Key Responsibilities:

Website, Social Channels and Employee Portal

• Lead and manage key digital properties such as SUSS website, employee portal and social media channels that support the University marketing campaign needs, brand building imperatives and achieve positive user experiences.
• Strengthen and drive the smooth operations of the SUSS website and employee portal working closely with internal resources (IT), external vendors and content owners in order to achieve high operational readiness in support of key campaign launches.
• Responsible for the design and implementation of high impact integrated content marketing and social media strategies for the website and social media channels, in collaboration with key internal stakeholders (Brand, Student Admissions, Alumni Relations, key faculty and Schools), with well-defined objectives, metrics and analytics.
• Measure and report performance of all digital assets and campaigns and assess against goals (ROI and KPIs).
• Collaborate with internal teams to create landing pages and optimise overall user experience.

Digital Campaigns

• Collaborate with Brand/Campaign Managers and other content owners in tactical and strategic thought leadership campaigns.
• Manage and cascade regular campaign and digital performance reports to leadership using digital tools such as Digimind/Meltwater, Google Analytics and other new tools.
• Plan and execute all web, SEO/SEM, database marketing, email, social media, and brand campaigns.
• Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed.

Digital Best Practices and Leadership

• Coach junior digital specialists and vendors to deliver outstanding work that is innovative, on-time and within budget.
• Manage digital marketing annual budget and participate in new strategic initiatives in support of the University’s strategic growth plans. Identify trends and insights, and optimise spend and performance based on the insights.
• Sharpen and refine digital marketing strategies in response to economic indicators, changes in supply and demand, evolving customer needs and higher education business conditions.
• Act as the digital evangelist and champion and build a strong community of digitally-ready content providers across the university through regular user training, skills upgrading and best practice sharing.
• Brainstorm new and creative growth strategies through digital marketing and plans, execute and measure experiments and conversion tests.
• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Provide additional communications and marketing support in any strategic interdepartmental collaboration when required.
• Participate and support university-wide events when required.

Job Requirements

• Minimum 10 - 12 years’ experience in a digital communications and marketing role in large enterprises or agency environment, at least 5 years in hands-on digital marketing roles.
• University degree in business, marketing or related, blended with skills in IT/project management.
• Digital skills must include:Demonstrated experience and success in leading and managing corporate websites marketing strategies, employee portals and local/regional social media strategies.
  Knowledge and familiarity with content management systems (ie Sitefinity, Sharepoint or similar).
  Proven experience and affinity with Martech and how it can be effectively developed and deployed to meet the University’s needs.
  Basic knowledge of HTML and how the web works.
  A passion and appreciation for digital and social media and how it impacts the way we communicate and online brand building.
  Knowledge of social media landscape in Singapore, Asia and China. Experience with managing WeChat, and other social media platform
  Hands on knowledge of SEO, SEM and all key digital tools and metrics such as PPC, CPC, email marketing, social media monitoring and web analytics.
  Able to edit articles for websites and blogs.
  
• Previous experience in collaborating with broad groups of internal and external stakeholders in large organisations.
• Demonstrated experience in managing complex projects with sometimes challenging timelines.

• Demonstrated ability to coach and mentor teams in the digital marketing space and have demonstrated success as a digital influencer in his/her professional career.
• Fluent written and spoken English skills, and proof reading knowledge of Simplified Chinese is required as need to manage marketing content for Chinese social media platform
• Strong communication and interpersonal skills.
• Highly effective and strong creative and business judgment.
• Able to work independently and strong team player.

Personal Attributes

• Excellent negotiation skills to manage sometimes challenging requests from stakeholders.
• Curiosity of mind and passion to build a career in the education industry.
• Highly effective and strong creative and business judgment.
• Able to work independently and strong team player.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

The Associates Management (AM) team manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Administration.

What You Will Be Doing

• Meticulous in following through the established process for issuance of contracts to associate faculty in a prompt and timely manner. Ensure that the contractual details correspond to the requirements of respective College, Schools, and Centers accurately.
• Highlight to and work closely with the team to respond to any changing contractual needs or anticipated circumstances that might arise.
• Ensure fees payment to associate faculty on completion of their services are processed professionally and promptly, and in accordance with the terms of their contracts.
• Maintain an up-to-date records of associate faculty's’ details in the system. Ensure accuracy of the records in the system and take initiative to identify and follow-up on any missing information.
• Respond to queries from AFs in a professional and prompt fashion. Ideate and innovate solutions for ad-hoc enquiries or issues faced in business-as-usual activities while contributing towards building an engaged pool of associate faculty.
• Provide support to perform any other duties as assigned by the management or the department.

Job Requirements

• Degree with at least 2 years or Diploma with at least 3 years of relevant working experience.
• Experience in the education industry or HR and/or Finance-related work is an added advantage.
• Mature, meticulous, and with high level of discretion and integrity.
• Effective interpersonal, communication and writing skills.
• Resourceful team player who can work independently and displays initiative, innovativeness and ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office and Excel.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

As a Student Recruitment (SRC) Executive, you will be an integral part of our dynamic team in our journey to support the University’s student recruitment strategies and operational plans for marketing, outreach, and promotional events by providing programme counselling advice to prospective applicants, and organising and executing appropriate student recruitment and outreach activities.

What You Will Be Doing

Key Responsibilities:
- Programme Counselling and Customer Service

• Support the university’s promotional efforts and activities by providing appropriate counselling, guidance and encouragement to the general public who are interested in our university’s programmes.
• Attend to all course enquiries via phone, email, and walk-ins, and manage and monitor those received by the team.
• Offer programme advisory to prospective students to help them make informed decisions about their educational path.
• Assist prospective applicants in their application submission process.
• Maintain and meticulously track applicants and leads in our database, capturing details from diverse sources including phone, email, walk-ins, and recruitment activities.
• Be committed to maintaining a high standard of service by ensuring swift follow-up on enquiries and feedback from both prospective and signed-up applicants.

- Student Recruitment and Outreach

• Collaborate closely with the SRC Manager to craft and execute innovative marketing strategies for our university's programmes.
• Participate in the planning and execution of a range of engaging outreach events (e.g., open houses, education fairs, information sessions, seminars, talks etc.), ensuring their seamless delivery.
• Liaise with external stakeholders such as Institutes of Higher Learning and corporate organisations to organise impactful local outreach activities.
• Maintain meticulous records and documentation, and accurately track the statistics and outcomes of student recruitment and outreach activities, ensuring the success of our efforts

- Website Content Management

• Assist the SRC Manager with the copywriting/copy editing and updating of information on the website, ensuring that the information is accurate and up to date.
• Liaise with internal stakeholders (e.g., Schools, Admissions department) to ensure that student recruitment information on the website is kept updated and current.
• Check and ensure accurate and up-to-date student recruitment-related information on the website.
• Post student recruitment events/activities on the website.

General Responsibilities:

• Assist with other tasks, duties as necessary or assigned (e.g., coordinate department meetings, minute-taking, etc.).

Job Requirements

Academic Qualifications

• Degree Holder or GCE ‘A’ Level or Polytechnic Diploma with at least 2 years of working experience, preferably in customer service/administration.

Personal Attributes

• Proficient in Microsoft Office, including Excel
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and able to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• Have an eye for details.
• Mature, meticulous and possess a high level of discretion and integrity.
• Good command of written and spoken English to handle public enquiries which will usually be in English.

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative, and responsive TAE sector. Innovation Centre (IC), a division under IAL, leads the learning innovation with and for the Training and Adult Education (TAE) sector through programmes and initiatives. The Centre’s objective is to advance the development, proliferation and adoption of proven innovative learning solutions. IC is made up of 3 teams – (i) Adoption and Acceleration, (ii) Exploration and Development and (iii) Innovation Support Services.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

Job Responsibilities

Reporting to the Principal Manager, Adoption and Acceleration, the position works with the various Programme Managers (PMs) in meeting the centre’s objectives to advance the development, proliferation, and adoption of proven innovative learning solutions. The appointee will be part of the team to conduct evaluation of grant proposals to ascertain their innovation value and eligibility for funding support. The appointee will develop and implement the innovation sandbox and go-to-market strategy for proven Minimum Marketable Product (MMP) learning solutions that could lead to their readiness and acceptability for wider adoption in the larger learning and development community. The appointee will be responsible for developing and sustaining a strong pipeline of contents for the innovation microsite as part of providing resources to support such wider adoption. The appointee should therefore be familiar with the training and adult education landscape and is adept at leveraging market and business-related research studies to support adoption efforts. The appointee is expected to work effectively cross teams and collaborate to synergise the different programmes to better achieve intended outcomes.

Key activities related to these responsibilities include:

1. Assist the PM to strategise, develop and implement outreach and engagement plans that will attract high-quality grant applicants with innovative learning solutions for the programmes under the Innovation Centre (IC).
2. Develop marketing and content strategies across different media platforms (eg website, social media channels, newsletters) to drive engagement with stakeholders
3. Develop and produce impactful and engaging marketing materials and microsite contents, including identify and collaborate with subject matter experts to create such contents.
4. Manage prospecting and relationship development of partners and TAE stakeholders and turn opportunities into tangible outcomes.
5. Evaluate grant applicant proposals: conduct / review market studies, product competitiveness, product-market strategy, risk mitigations and assess consumer readiness to accept solutions to improve adoption.
6. Support and work with the Programme Manager to market the Regulatory Sandbox.
7. Additional duties may be assigned, and functions may be modified, according to business necessity.

Job Requirements

• A master's or bachelor’s degree, preferably in the Social Sciences, innovation and/or business management, education technology, or learning sciences.
• Minimally 5-8 years of working experience in education and adult learning and training sectors; or a related role in Business Development / Corporate Development / Strategic Planning with good experience in market research, project and contract management. Any combination of these areas is a strong plus.
• Demonstrate the ability to work effectively with stakeholders, possessing strong communication skills (written and verbal) to engage and influence stakeholders of all levels of seniority.
• Possess prior experience in the Training and Adult Education (TAE) sector is highly preferred.
• Possess experience in facilitating and enabling commercialisation of products and services.
• Display strong presentation and communication skills, including the ability to prepare effective presentation materials for senior management on deals.
• Demonstrate strong systems thinking and problem-solving skills, with the ability to connect the dots to develop a deeper appreciation of current and emerging key issues and exercising good judgement to provide sound recommendations.
• Possess an ability to work independently and as a member of a team
• Demonstrate an ability in meeting deadlines and delivering on KPIs.
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute next to Paya Lebar MRT station.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
• Maintain the Student Portal and ensuring information are up to date.
• Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
• Assist with University-wide activities support.

Job Requirements

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• Preferably bilingual in English and Mandarin as the incumbent may be required to respond to queries in Mandarin for our Chinese programmes.
• At least 1 year working experience.
• Call centre experience will be an advantage.
• Mature, meticulous and possesses a high level of discretion and integrity.
• Good communication and interpersonal skills.
• Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Job Description

• Lead, plan and develop library IT strategies and initiatives to provide reliable and efficient information access and the best possible user experience.
• Manage, support and enhance the Library’s discovery service Primo VE, library services platform Alma, and content and access management services, and their integration/ interoperability and data interchange with campus and vendor systems, to improve processes and interfaces.
• Identify and evaluate emerging trends, developments, practices and technologies in information technology and academic libraries, digital libraries, resource discovery, library assessment and data management, and make recommendations for adoption, as appropriate, for a digital-first library.
• Oversee the design and development of user/web interfaces, including library website and Springshare applications.
• Work with staff, Campus IT Services, partners and vendors on hardware, software and data issues as well as on projects and activities involving the Library’s systems and services.
• Coordinate the design, reporting and evaluation of data gathered from library systems, web analytics and other sources to support assessment and evidence-based decision making and service provision. Monitor and the performance of systems and discovery services.
• Establish policies, standards, practices, procedures and workflows for library IT, discovery and account-related services, and ensure operational efficiency and compliance with University policies.
• Contribute to the strategic direction of the Library and Lead and/or participate in library-wide initiatives and systems and technology related projects.
• Engage in continuous professional development, and serve the Library and University through representation on internal and external committees, where required.
• Provide research assistance, instruction and other library services and operations as required. May work some evenings and weekends.
• Supervise and develop the Applications Specialist in alignment with job expectations, professional role and the University mission.

Job Requirements

• 3 to 5 years of experience with library management systems, federated search services, digital asset management systems, electronic resource management systems, proxy servers, web portals/websites, and mobile applications as well as the provision of library services including reference, instructional and outreach services support and instruction, preferably in an academic library.
• Experience with Ex Libris Alma and Primo VE, web technologies and proficient in a variety of applications, tools, and web technologies including HTML, CSS, AngularJS, XML/XSLT, AWK, SED.
• Familiarity with web publishing tools such as LibGuides and WordPress.
• Knowledge of metadata standards and protocols represented in library information systems, including MARC, MARCXML, OAI-PMH, OpenURL, Bibframe, Dublin Core.
• Highly motivated self-starter with excellent analytical, organisational and problem-solving skills.
• Highly service-oriented and user-centric with excellent interpersonal and communication skills.
• Excellent project management skills with demonstrated ability to manage multiple projects successfully.
• Ability to effectively supervise, mentor and train staff.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

As the National Centre of Excellence for Adult Learning (NCAL), the Institute for Adult Learning (IAL) is committed to supporting adult education professionals, enterprises, human resource developers, and policymakers through a comprehensive suite of programmes and services aimed at enhancing capabilities and catalysing innovations in Continuing Education and Training (CET). The IAL champions research to sustain economic performance, shapes employment and CET policies, and fosters innovations to enhance adult learning experiences.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg and www.ial.edu.sg.

Job Description

We are seeking a dynamic and inspiring individual who is deeply passionate about adult learning, research and educational impact to lead our Master in Boundary-Crossing Learning and Leadership (MBX) graduate programme as the Head of Programme. This role presents the opportunity to shape the future of adult learning, drive academic excellence and contribute to the advancement of knowledge and practice in the CET sector.

The key responsibilities are:

• Strategic leadership: Lead and manage the successful implementation of the MBX, ensuring its competitive edge and influence in the market.
• Curriculum design, development and delivery: Oversee the design, development and enhancement of the programme curriculum to ensure relevance, rigour and alignment with industry needs and standards; teach courses in the programme.
• Academic excellence: Foster a culture of academic excellence, innovation and continuous improvement within the programme, ensuring high-quality teaching and learning experiences for students and faculty.
• Student success: Support student success initiatives, student engagement and retention efforts, and cultivate a collaborative learning environment that fosters intellectual curiosity, critical analysis, practical application and personal and professional growth.
• Partnerships: Cultivate strategic partnerships and collaborations with industry and government stakeholders to enhance the programme’s impact, relevance and visibility.
• Publicity: Develop and implement publicity strategies to promote the programme locally and globally. This includes writing up the programme for marketing collaterals as well as conducting dialogue sessions and masterclasses to enhance the programme’s visibility, attract students and faculty, and engage with the broader community.
• Quality assurance: Ensure compliance with regulatory standards and institutional policies, maintaining the highest standards of academic quality, integrity and accountability.
• Budget and resource management: Manage programme budgets and resources effectively to support academic priorities and initiatives.

Other responsibilities include:

• Research activities: Lead and contribute to IAL's key focus areas, including research, as required
• Collegial support: Extend support to other SUSS and IAL-wide events and activities e.g. conferences

Job Requirements

Academic Education / Training / Experience

• PhD degree holder in education, learning sciences or the social sciences from a reputable university. PhD candidates nearing completion will also be considered.
• At least five years of working experience, preferably with practice experience, especially in CET contexts, such as a CET Centre, Training Provider, Institute of Higher Learning, a corporate academy or an enterprise Learning and Development team.
• Experience in leadership and management of diverse teams would be an advantage.
• Capacity to extend and reinforce the interdisciplinary, boundary-spanning and change-oriented nature of the MBX through collaboration and innovative design.
• Demonstrated ability to work collaboratively and engage positively with colleagues and external stakeholders.

Personal Attributes

• Proactive with high level of initiative and an eye for detail.
• Able to work independently, has positive attitude and commitment to outcomes.
• Excellent interpersonal skills, able to work effectively in teams and engage with CET stakeholders, faculty members, learners and industry practitioners, both local and international.

Other information:

• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers
• Conference and Research Leave & Faculty Development Scheme

Pursue Change; Take Action Now.

A rewarding and challenging career awaits you at SUSS.

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Job Description

• Support programmes, projects and workshops and liaise with external partners and government agencies on course and programme related matters
• Work with faculty members to coordinate the development, implementation, and evaluation of certification programmes and projects.
• Liaise with internal departments on course and workshop logistics and schedules
• Coordinate student recruitment activities, interviews and roadshows/exhibitions
• Support examination and assessment related matters including liaison with programme/external examiners/associate faculties/supervisors, Heads of Programme and Examination Administration Department
• Liaise with course writers and developers on course development matters
• Assist with programme, project and workshop related budgeting matters
• General administrative duties such as collation of data, preparation of reports, information updates

Job Requirements

• Degree holder with 1-3 years relevant working experience
• Mature, meticulous and possess high level of discretion and integrity
• Good project management skills
• Resourceful team player who is able to work independently and display initiative
• IT savvy and proficient in Microsoft Office applications

Apply now

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

What You Will Be Doing

Specific (90%)

• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department, and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to assessments related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Assignment Related Activities: Processing of student’s assignment appeals and investigation of plagiarism cases.
• Examination Related Activities: Preparation of logistics for examinations, invigilation, distribution of scripts, examination grade appeals and Pass/Fail Conversion applications.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.

General (10%)

• To provide support to the Senior Manager of Examination Administration and perform any duties as assigned by him.

Job Requirements

• Degree holder with 1-2 years' relevant working experience.
• Mature, meticulous and possess high level of discretion and integrity.
• Effective interpersonal skills with excellent command of written and spoken English.
• Resourceful team player who is able to work independently and proactive.
• Proficient in Microsoft Office applications.
• Able to do data analysis and information research.
• Ability to communicate well so as to act as liaison and help reach out to stakeholders, such as faculty and admin staff from other departments and divisions as well as associates and other stakeholders.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative and responsive TAE sector. We invite adult learning practitioners who are proficient in curriculum development to join us.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

Job Description

Roles and Responsibilities:

• You will be part of the team under the Learning and Professional Development Division to design and develop new curriculum, and enhance existing programmes at IAL. These include IAL flagship programmes and IAL-owned continuing professional development (CPD) courses.
• You will explore and introduce innovative designs and pedagogies in the development to produce quality curriculum and instructional designs for learning efficacy.
• Collaboratively with team members, you will develop a mechanism to recollect delivery experience with data collection approaches and reflective methodology, aimed to identify and crystallise IAL pedagogies based on institutional design and reflective evaluation
• This role also requires you coach members of the team to raise staff competency in curriculum design and development, instructional designs and methodology.
• As part of this role, you will co-design and co-develop adult learning courses with partners from institutions of higher learning (IHLs) and industry learning academies.

Job Requirements

• A tertiary qualification preferably in instructional design and technology
• Possess ACTA/ACLP/DACE or strong pedagogical knowledge/practice in Adult Education
• At least 10 years of experience in training and development, preferably in Adult Education
• Strong facilitation knowledge and skills, with relevant credentials and certification
• Experience in blended learning design, including conducting needs assessment, crafting of learning outcomes, and blending of facilitated learning, technology-enabled and workplace learning pedagogies
• Experience in the digital media or EdTech industries designing and developing workplace solutions is advantageous
• Possess good communication, networking and interpersonal skills
• Experience in Continuing Education and Training (CET) in an Institute of Higher Learning has its advantage
• The position is based in IAL’s premises at Lifelong Learning Institute in Paya Lebar.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

The Manager reports to the Assistant Director, Procurement, to support the implementation of E-procurement strategies and support purchasing activities for projects and departments within SUSS.

Job Description:

1. Implementation of an Electronic Procurement System :

Support the Assistant Director in setting up the e-procurement system to facilitate University-wide purposes:

• To assist in the project management for the project from procurement, design, conduct testing & commissioning and implementation of the system alongside the IT and Finance teams and the appointed supplier.
• Develop change management and communications plan with training programme for end users
• Manage Supplier onboarding programme to the system.
• Oversee all enhancement or changes require for the system

2. Procurement Operations :

The Manager will partner with designated departments in SUSS to deliver a full spectrum of procurement activities to meet the dynamic needs of the businesses:

• Provide end-to-end support, advice and training on procurement policy and procedures
• Review and process tender documents to ensure full compliance to the procurement policies.
• Ensure that tender bids are evaluated fairly, review the recommendation reports for approval.
• To support the implementation of a e-procurement training programme for users.
• Pro-actively engage business stakeholders to identify sourcing and saving opportunities to leverage spend across the University
• Conduct market scanning to identify potential suppliers for the University's purchases.
• To improve procurement and spend reporting through data analytics
• Review processes and procedures and implement improvements to enhance efficiency
• Assist in the preparation of reports and schedules for audits.
• Any other ad-hoc duties assigned by Management or Department

Job Requirements:

• Minimally a Bachelor degree with a minimum 8-10 years.
• Experience in establishing and managing any e-procurement systems and using appropriate tools and techniques for analysis will be an advantage.
• Familiarity with S4 HANA Procurement module will be preferred
• A resourceful team player and leader with a lot of initiative and an ability to work independently.
• Process strong analytical skills, meticulous with high level of integrity.
• Effective interpersonal skills with excellent command of written and spoken English
• Familiar with most Microsoft Office applications

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

We are seeking an experienced and creative e-Course Developer to join our team. The ideal candidate will have a strong background in instructional design, e-learning, and online course development. The e-course Developer will be responsible for designing, developing, and managing engaging and effective online courses for students. The e-course Developer will work closely with subject matter experts, instructional designers, and other members of the e-learning team to create high-quality, interactive, and accessible online courses.

• Collaborate with subject matter experts, instructional designers, and other team members to develop course concepts, objectives, and learning outcomes.
• Design and develop engaging, interactive, and visually appealing online courses, using a variety of instructional technologies and multimedia tools.
• Create and edit course content, including text, images, audio, and video, to ensure accuracy, consistency, and adherence to brand guidelines.
• Develop and implement assessment and evaluation strategies, including quizzes, tests, and other interactive activities, to measure learner progress and course effectiveness.
• Ensure that courses are accessible and compatible with a wide range of devices and browsers, and adhere to accessibility standards and guidelines.
• Manage and maintain course content, making updates and revisions as needed to ensure relevance and accuracy.
• Collaborate with quality assurance teams to test and troubleshoot courses, ensuring a high-quality learning experience for all users.
• Provide support and training to instructors and other stakeholders on course content and technology.
• Stay up-to-date on industry trends, technologies, and best practices in e-learning and instructional design.

Job Requirements

• Diploma or Degree holder with at least 2 years of experience in e-learning course development.
• Proficiency in multimedia design, including the use of Adobe Creative Suite, Articulate Storyline, other e-learning authoring tools, and Microsoft Office.
• Experience with HTML, CSS and JavaScript
• Experience with project management

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the Role

We are interested in applicants in the fields of Accountancy specialising in Valuation, Assurance or Advanced Financial Reporting. Candidates with expertise in corporate governance, ESG reporting, analytics, risk management will also be considered.

If you are passionate about communicating knowledge, and can demonstrate ability to work collaboratively and engage positively with colleagues and external stakeholders, we welcome you to join us!

The successful applicant will join the Accounting discipline in the School of Business (SBIZ). The responsibilities of SBIZ full-time faculty members include teaching and developing courses, conducting academic and/or applied research, and being involved in activities in the service of SUSS and also outside of SUSS that may include outreach to industry and also involvement in industry projects.

Job Requirements

• Ph.D. degree holder in a relevant discipline.
• Those with Chartered Accountant of Singapore qualification (or equivalent professional qualification) and at least a Master's degree and industry experience in a relevant area will also be considered.
• Applicant with at least 3 years of teaching experience. Those with industry experience in the relevant area and/or are familiar with the Singapore CA Qualification will have an added advantage.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with the Director, Student Recruitment and Admissions, for the planning and managing of the University’s student recruitment strategies, operational plans for marketing, outreach and promotional events, competitor analysis and budget management. In addition, to oversee CRM functions including provision of programme advisory to prospective applicants, calls and leads management.

What You Will Be Doing

Student Recruitment and Outreach

• To plan and manage student recruitment and outreach activities/events such as open houses, education fairs, information sessions, seminars, talks, school/university/company visits, etc., for the purpose of recruiting students.
• To plan and organise outreach activities/events, for e.g., dialogue sessions, for the Schools.
• To collaborate with external stakeholders, for e.g., Institutes of Higher Learning (Polytechnics and ITE) and industry partners, to organise outreach activities/events to promote the University’s programmes locally.
• To make presentations to prospective applicants at outreach events such as open houses, education fairs, information sessions, etc., conducted in schools, polytechnics, universities, external organisations, and so on.
• To produce and keep updated all marketing collaterals including prospectuses, brochures, inserts, flyers and any other marketing/publicity materials.
• To prepare student recruitment reports with details of outreach strategies and execution plans.
• To prepare and manage budget and financial reports of student recruitment and outreach expenses.
• To manage and analyse the statistics of student recruitment and outreach activities/events.
• To prepare competitor analysis reports, where required.
• To source for sponsor organisations for sponsorship programme.

Programme Counselling and Customer Service

• To manage enquiries and provide appropriate counselling, guidance and encouragement to the general public attending the outreach activities/events who are interested in the University’s programmes.
• To manage programme enquiries via phone, email and walk-ins, etc., received by staff.
• To manage the leads database, the CRM system and the SRC hotline.
• To prepare and analyse email and hotline statistical reports for service quality monitoring and improvement purposes.
• To manage and analyse leads captured via phone, email, walk-ins and from other student recruitment and outreach activities, and to provide recommendations for improvements.
• To manage and review all enquiries and feedback from interested applicants/signed-up applicants.

Website Management

• To ensure accurate and up-to-date information relating to SRC’s sections on the SUSS website.
• To copy edit/vet all publicity materials relating to SRC before the information is posted on the SUSS website.

Job Requirements

• Degree with at least 5 years of relevant working experience, preferably in marketing and business-oriented with customer service focused perspective, of which 3 years at managerial level.
• Proficient in Microsoft Office.
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and ability to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• An eye for detail.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

About the job

Advancement Office is seeking an Asst Manager/ Manager who will be a strategic collaborator in identifying, cultivating, soliciting and stewarding lead donors, which include high-net-worth individuals, corporations and foundations.

The incumbent reports to the Director and will manage a portfolio of potential and current donors to the university. He/she will be responsible for facilitating all phases of the gift cycle, including initiating contact, cultivating and moving potential donors to solicitation and closure, creating solicitations, writing proposals, and stewarding donors. The ideal candidate is a skilled relationship-builder, results-oriented, creative and enthusiastic while being extremely collaborative, organised and strategic.

He/she will support the Director in identifying and implementing strategies for success in securing significant philanthropic support and work collaboratively with key volunteers, leadership and faculty and colleagues to cultivate donors for university priorities.

What you will be doing

​​​​​​​Key Responsibilities: ​​​​​​​

• Identify and cultivate major gift prospects, including developing ways to find new prospects and following up on inquiries regarding significant gifts to the university.
• Personally solicit assigned donor portfolio completely in its entirety through face-to-face visits, including preparation of personalised materials.
• Proactively identify, develop and deliver engagement opportunities to donors to ensure the maximisation of their financial and non-financial support.
• Research, develop, and write funding proposals and appeal letters as required.
• Be accountable for meeting or exceeding established monthly fundraising goals and metrics.
• Serve as a primary contact point for prospective donors in the assigned portfolio and effectively manage them through personal visits, correspondence, and electronic and telephone communication.
• Be accountable for cultivating relationships of individual and organisational giving with a focus on retention, recapture, and growth.
• Collaborate with colleagues in major gifts, annual giving, planned giving, corporate and foundation giving, donor relations, advancement communications, prospect research, and alumni engagement to develop and maintain a coordinated approach in support of overall departmental and university-wide goals.
• Develop a cultivation and solicitation strategy for each prospect under management and enter call reports for each completed action in a timely manner.
• Timely completion of gift agreements, or other forms of donor intents to document donor commitments.
• Assist in hosting various development and alumni events, such as homecoming, alumni weekend and donor cultivation and recognition events.

Job Requirements

• A Bachelor’s degree.
• Minimum 3 years experience in partnership, sales and marketing roles involving multiple stakeholder engagement; preference for individuals with direct fundraising experience.
• Proactive, energetic personality who enjoys meeting with donors, and partners and multi-tasking between partners, various teams and key stakeholders.
• Ability to manage a mixed portfolio of individual, corporate, and prospective donors involving considerable face-to-face meetings.
• Strong interpersonal, verbal and written skills and the ability to collaborate, build alliances and achieve results within a population that may possess competing interests, opinions, and /or expectations.
• Excellent verbal and written communication skills; effective organisational skills and strong detail orientation; the ability to speak and present credibly and effectively about higher education and the goals and mission of the university.
• A high degree of customer service orientation, personal motivation and commitment to values that support the university’s philanthropic mission and vision.
• Demonstrate strong active listening skills and ability to negotiate positive outcomes.
• An ability to maintain a high level of confidentiality with respect to prospects and donors.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and donor database software

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Apply now