Total 40 Communications Executive job vacancies in Petaling Jaya

Roles Summary / Purpose
The Pre-Sales Senior Executive is responsible for driving the business expansion of our products and solutions company across Malaysia. Responsible in pre-sales products and solutions providing for maintaining existing clients while also spearheading corporate business development initiatives.  The person will work closely with the sales team to achieve sales targets and maximize sales exposure in all business sectors. With a focus on promoting our products, executing sales plans, and identifying new business opportunities, this role is instrumental in enhancing our market presence and driving revenue growth.

Duties & Responsibilities:

• Assist and support the sales cycle/management in business expansion efforts.
• Work closely with sales team members to promote our products and solutions and execute sales plans, including sourcing new business opportunities. 
• Advising prospects / customers on the best technical specification that suit their requirements, include integration testing, customization of products/ solutions and root cause analysis of any issues.
• Deliver business presentations to internal and external stakeholders to enhance awareness, presence, and understanding of our products.
• Assist in new channel development and conduct market and competitor research to stay informed and ahead of the competition.
• Drive new solution business development aligned with the company's product portfolio.  Regularly provide training to internal staff, partners and end-users on the products and technology functionality, usability, limitation, and capability.
• Facilitate integration between printer/solution products with existing systems.
• Track and monitor successful case sales performance, assisting in achieving department targets.
• Build and maintain a potential customer/key decision-maker/leads management system with IT support.
• Provide support for corporate/government events and other corporate activities.
• Collaborate with the marketing team to provide sales tools, marketing materials, etc., to facilitate better market expansion and brand awareness for our products.
• Follow up on leads, especially those requiring pre-sales technical support, through joint visits with the sales team.
• Demonstrate in-depth product and solution knowledge regarding features, benefits, and applications.
• Identify targeted sales approaches tailored to the specific needs and preferences of customers for designated products/services.
• Coordinate with the Product Marketing department and customers for new product requisitions.
• Respond to client needs and complaints regarding products and services in a timely and professional manner to ensure their commitment to the company's business.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in pre-sales, sales, or business development roles within the hardware/ document solutions industry, preferably with printers and label machines
• Strong understanding of commercial business development strategies and sales techniques.
• Excellent communication, presentation, and negotiation skills.
• Ability to work collaboratively with cross-functional teams and external stakeholders.
• Analytical mindset with the ability to conduct market research and analyze sales performance data.
• Proactive and results-oriented with a drive to achieve and exceed sales targets.
• Proficiency in Microsoft Office Suite and CRM software.
• Familiarity with IT systems integration and solutions selling is a plus.
• Ability to travel extensively.

Perks & Benefits

• Employee equity
• Central location
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Locations: 

• Ara Damansara
• Johor Bahru 

Key Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidates must possess at least a SPM.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and an inclusive of 1 hour lunch for rest.
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities

• Position: Freight Forwarding Export Administration Executive.
• Salary: RM 3000-4000.
• Work location: Kelana Jaya, SS7, Petaling Jaya.

About the company
This company is an established and respected international freight forwarder in Malaysia, providing total logistic and complete inter-modal transportation system with a vast network worldwide. Due to their ever increasing business volume, they are currently seeking to appoint capable candidates to assume the role of Export Freight Forwarding Administrator within their busy operations team. The position will be based at their business operations head office at Kelana Jaya in Petaling Jaya. 
This is an excellent opportunity to work with a well established organization in international logistics industry. Previous experience in logistics or shipping industry will be ideally suitable although those without the relevant experience but with positive right work attitude will be duly considered.
Role & Responsibilities
This is a fast-paced role and applicant will need a high degree of accuracy and details and an ability to coordinate and multi-task.
The logistics professional functions as an interface between international and domestics service providers and the broader business.
The role will see you responsible for the execution of freight movements for exports ocean/sea freight shipments. As the Export Freight Administrator, you will be responsible for end to end export coordination to include handling export inquiries, confirming information with your clients and service providers, preparing/lodging all export documentation, ensuring all information is accurately recorded in Cargowise (system) and raising relevant invoices (charges). Your lines of duties will include collating export document, bookings with shipping lines, organizing movement of cargo, client invoicing, etc. The role will encompass the following responsibilities:
*Manage the necessary documentation for the efficient and legal execution of import and export activities.
*Consolidation preparation.
*Update in the computer systems with manifesting data in accordance with shipper's instructions
*Input data into the EDI management system.
*Check and verify Bill of Lading/invoice print.
*Resolve cargo reporting discrepancies with Customs department.
*Collaborating with the Accounting team to resolve discrepancies with Operations invoicing matters.
*Maintenance of cargo security and appropriate records.
*Provide documentation,reporting and quotations to customers.
*Play a key role in customer implementation,development and retention,actively managing own customer accounts,providing quality customer service.
*Build and maintain strong, professional working relationships with customers to support development of new and additional business streams.
Candidate Requirements
We are looking for applicants who are energetic, enthusiastic and pro-active driven person (Malaysian female) to apply for this role.
Candidates with the following qualification and experience will be considered:
-Tertiary qualifications (Degree or Diploma level) in Logistics, International Freight Forwarding or relevant disciplines; or equivalent commercial experience .
-Minimum 3 years' industry experience in Freight forwarding /Supply Chain & Logistics;those without the logistics experience but with the right work attitude and genuine passion and interest will be duly considered.
-Strong communication skills,both verbal and written English.
-Intermediate level skills with MS Office suite and electronic systems such as Cargowise-EDI.
-Proven track record related to customer service role in previous employment will be advantageous.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively,candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

角色摘要/目的
售前高階主管負責推動我們的產品和解決方案公司在馬來西亞各地的業務擴張。負責售前產品和解決方案，以維持現有客戶，同時領導公司業務發展計畫。該人員將與銷售團隊密切合作，以實現銷售目標並最大限度地提高所有業務部門的銷售曝光。該職位的重點是推廣我們的產品、執行銷售計劃和發現新的商機，對於增強我們的市場影響力和推動收入成長至關重要。

職責與責任：

• 協助並支援業務擴展工作中的銷售週期/管理。
• 與銷售團隊成員密切合作，推廣我們的產品和解決方案並執行銷售計劃，包括尋找新的商機。
• 為潛在客戶/客戶提供適合其要求的最佳技術規範的建議，包括整合測試、產品/解決方案的客製化以及任何問題的根本原因分析。
• 向內部和外部利害關係人提供業務演示，以提高對我們產品的認識、存在和理解。
• 協助新通路開發並進行市場和競爭對手研究，以保持資訊靈通並在競爭中處於領先地位。
• 推動與公司產品組合一致的新解決方案業務開發。定期向內部員工、合作夥伴和最終用戶提供有關產品和技術功能、可用性、限制和能力的培訓。
• 促進印表機/解決方案產品與現有系統之間的整合。
• 追蹤並監控成功案例的銷售業績，協助實現部門目標。
• 在 IT 支援下建立和維護潛在客戶/關鍵決策者/潛在客戶管理系統。
• 為企業/政府活動和其他企業活動提供支援。
• 與行銷團隊合作，提供銷售工具、行銷材料等，以促進我們的產品更好的市場拓展和品牌知名度。
• 透過與銷售團隊的共同拜訪來跟進線索，特別是那些需要售前技術支援的線索。
• 展示有關功能、優勢和應用的深入產品和解決方案知識。
• 確定適合客戶對指定產品/服務的特定需求和偏好的有針對性的銷售方法。
• 與產品行銷部門和客戶協調新產品需求。
• 及時、專業地回應客戶對產品和服務的需求和投訴，以確保他們對公司業務的承諾。

要求

• 工商管理、行銷或相關領域學士學位。
• 在硬體/文件解決方案產業（尤其是印表機和標籤機）擁有豐富的售前、銷售或業務開發經驗
• 對商業業務發展策略和銷售技巧有深入的了解。
• 優秀的溝通、演示和談判技巧。
• 能夠與跨職能團隊和外部利害關係人合作。
• 具備分析思考能力，能夠進行市場研究分析銷售績效資料。
• 積極主動、以結果為導向，努力實現並超越銷售目標。
• 熟練使用 Microsoft Office 套件和 CRM 軟體。
• 熟悉 IT 系統整合和解決方案銷售者優先。
• 具有廣泛出差的能力。

津貼和福利

• 員工股權
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

Responsibilities

• Oversee the operation and maintenance of a high-rise and landed residential , including general office administration and management of the building.
• Liaise and report to the Chairman of JMB or any other of the JMB members on matters related to the policy and rules of the residential and to attend the monthly meetings or any other ad-hoc meetings that the JMB may request.
• Provide a regular report on security, job request maintenance report and submit details of all resident’s complaints, suggestions and comment to the JMB for review.
• Provide all type of service requests and address all comments and complaints raised by residents in a professional and positive manner via phone call, walk-in or email.
• Ensuring that common area and common facilities within the development, are well-managed and maintained
• Managing budgets and ensuring cost-effectiveness and positive collection
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Prepare and process necessary documents such as purchase order and invoices
• Responsible for general office administrative duties i.e: data entry, filing
• Process renovation application, facilities booking and deposit refund
• Prepare and update any notices and memos in any medium such as notice board or mobile app
• Record and prepare minutes of meeting
• Any task assign by superior

Requirements

• Candidate must possess at least Diploma qualification in Property Management, Building Science, Property Development/ Real Estate Management, Urban Studies/ Town Planning, Building Maintenance or other related fields.
• At least 1 to 2 years (s) of working experience in Property Development field. Preferably Managers specializing in Maintenance / Repairs (Facilities & Machinery) or equivalent.
• Strong and proven capabilities in managing, supervising and handling all operationally related work such as Mechanical & Electrical repairs, cleaning services and maintenance of facilities within condominium such a swimming pool, gym electrical & plumbing, landscaping and general cleaning services.
• Possess good leadership in managing a secure and disciplined security team with a special focus in ensuring a high standard of security procedure being adhered to by all security personnel.
• Processing extensive knowledge of and conversant with the Strata Management Act 2013 (Act 757) rules and orders.
• Good PR with strong written and oral communication skills in English and Bahasa Malaysia.
• Able to be based at Alam Perdana.

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

Job Responsibilities:

Responsibilities

• To explore product composition to optimize product marketability and financial returns.
• To identify and prepare information required for pre-planning stage and in preparing feasibility studies in liaison with Sales & Marketing, Project Department, Contracts Department, Treasury Department and any other internal department whichever required.
• Well-versed in project planning, feasibility studies, cashflow projection, stakeholder management, finance, and authorities’ matter.
• Manage and coordinate with various external parties such as architects, engineers, contractors, suppliers, respective local authorities and other property developer.
• Possess and familiar with the understanding of statutes: Housing Developer's Act. Strata Title Act, Strata Management Act, National Land Code, planning guideline, Building by Law and other related legislation.
• To maintain value chain and ensure up-to-date information on building materials/cost in order to meet the development quality and budget.
• To assist and ensure that the design is in accordance with the approved Product Brief and Budget Plan.
• To monitor and supervise the development of Concept through the Schematic design process for Management’s approval.
• To assist in overall planning, implementation, and execution of projects to ensure successful completion of the projects.
• Recap and create debriefs for every completed project; facilitate discussions on lessons learned and new knowledge gained; document properly and share

Job Requirements:

Requirements

• Candidates must possess at least a Bachelor's Degree, Professional Qualification or Master's Degree in Valuation, Architecture, Town Planning, Property Development/Real Estate Management.
• Minimum 3 year(s) of working experiences in property development industry related to project planning and development
• Able to work independently, innovative, result-oriented team player, and highly motivated personality.
• Skills in MS Office, MS Project, and any relevant software designed for Project Management in the Property Development Industry.
• Good written and verbal communication in Bahasa Malaysia & English. Mandarin will be an added advantage
• Able to work independently and also good teamwork

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.