Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Councils drive to become Council of the Future, we are looking to appoint, on a permanent basis, a dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent and ideally be trained to intermediate/advanced level in the use of Microsoft Office. Ideally you will also have knowledge and experience of local authority services and data protection legislative requirements.

You will have a positive ‘can do’ attitude and the drive to ‘make it happen’ by being willing and able to contribute to a culture of continuous change and improvement. You must have good IT skills and be able to work to deadlines within a busy team, ensuring good customer service to both internal and external customers.

You will work 37 hours per week, split between two offices located at Leaving Care Office, Falkirk and Tremanna, Children’s Residential Home, Slamannan.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide front desk services for clients at their site and assist the Office Team with clerical and administrative tasks.

Essential Job Responsibilities

• Work closely with the client's staff to assist with front office

• Answer incoming telephone calls and forward to the appropriate person

• Take accurate and complete messages for those who are unavailable

• Promptly greet and announce visitors in a friendly and business-like manner

• Maintain a neat and organized reception desk and front lobby area

• Order and stock supplies as needed

• Support Office Team with administrative functions including mail processing, printing, scanning, event setup, conference room maintenance etc.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience preferably as a Receptionist

• Previous experience in a client service field preferred

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel and Outlook

• Preferred Shift: 9:00am to 1:00pm (or similar)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Exciting Career Opportunity! Attend Our Walk-In Interview Event!

Ready to elevate your career? Join us at Brandt Business Services for our upcoming walk-in interview event, where we're recruiting for a range of positions.

Walk-in-Interview Information:

Date: 12 March (Tuesday) to 15 March (Friday)

Time: 10:00 a.m. to 4:00 p.m.

Venue: Level 3A, Tower 8, Avenue 5, Horizon Phase 2, Bangsar South, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur

Open Positions:

• Customer Service Executive (Banking Industry)
• Customer Service Executive (English Speaker)
• Customer Service Executive (Mandarin Speaker)
• Telemarketing Officer

Important Notes:

• Please register by clicking the "Apply Now" button on our website.
• Ensure to bring an updated resume and a printed hard copy of your NRIC.
• Also, bring along your education certificates and other relevant documents.
• The interview session will last approximately 45 minutes to 1 hour.
• You can anticipate receiving communication regarding the interview outcome within 1 to 2 working days.

Requirements:

• Each job we offer has its own specific hiring requirements. For detailed information, please visit our career page and click on the job title.
• Candidate should possess minimum qualifications: SPM /Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Both fresh graduates and experienced applicants are welcome to apply
• Candidates must be able to work in rotational shifts (Applicable to certain projects only)
• Must be willing to work on weekends and Public Holidays (Applicable to certain projects only)
• Good communication skills in English, and Malay language for both spoken and written
• Open for Malaysians only

Career Highlights:

• Opportunity to work with well-established companies
• Attractive remunerations (including allowances)
• Outstanding Career Development
• Training will be provided
• The work location can be reached by public transport (Klang Valley)
• Positive working culture

If you have any questions, please do not hesitate to get in touch with us at talent@brandtinternational.com or reach out to us directly at the following contact numbers:

• Afiq: 012-9461289
• Kuga: 012-3005127
• Kally: 012-3010658
• Aimi: 012-7391298

Our client is a leading communications service provider in Malaysia that offers mobile and broadband plans and the latest smartphones. They are looking for amazing talents to join their Retail Team (Position available for the whole of Malaysia)

 

Job Descriptions

• Proactively present and sell products and services to walk-in clients, handle payment, attend to service enquiries and complaints
• Handle Bill Payments, POS system, and emails
• Responsible for monetary transactions and company stocks (e.g. Phone, SIM Card, Accessories, Cash, etc.)
• To assume any other assignments from the Management.

 

Job Requirements

• Must have basic communication skills
• Working day: Mon-Sun (5 days per week with 2 rotational off days)
• Prefer sales or customer service candidates, but fresh graduates are welcome to APPLY!
• TRAINING WILL BE PROVIDED

Contract Duration

· Approximately 1 month

Working Location

· City Hall

Working Hours

· 5 Days (Mon to Thur: 8.30am to 6.00pm; Fri: 8.30am to 5.30pm)

Lunch: 1 hour

Offered Salary

• S$10.00 per hour

Requirements

· GCE ‘O’/’A’ Level / Nitec / Higher Nitec

Job Description

· To make files ready for public access

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve monthly target sets by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.

Job Description:

To make files ready for public access

Requirements:

O Levels and Above

Contract Period:

15 Feb – 31 Mar 2024

Working Hours:

42 hours per week, 8.5 hours per day from Monday to Thursday, 8hrs on Friday

Salary:

$10/hour

Location:

National Archives of Singapore

1 Canning Rise

Singapore 179868

Job Advert

There are 3 Full Time Positions and 1 Part Time Position (22.2 hours)

Can you ‘MAKE IT HAPPEN’?

To support the Council’s drive to become Council of the Future we are looking to appoint on a permanent basis dynamic and enthusiastic Customer & Business Support Assistants who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive ‘can do’ attitude and the drive to ‘make it happen’ in busy working environments while delivering a high-quality responsive service.

Ideally you will have knowledge and experience of Microsoft Office and data protection legislation requirements.

You must be able to work with a high degree of accuracy and to deadlines within busy teams ensuring excellent customer support to both internal and external customers.

The roles require sound general clerical and administrative knowledge and experience, with one of the positions requiring a background of financial systems, processes and procedures.

These roles will involve some element of hybrid working which will be a combination of home and office working, however Service demands will dictate as/when hybrid working will be suitable for the post holders.

Proud member of the Disability Confident employer scheme

The starting salary for this role is £24,977 per annum, based on working 36-hours per week. This is a 6-month fixed term/secondment opportunity.

An exciting opportunity has arisen for an experienced and enthusiastic Receptionist/Business Support Assistant on a 6-month fixed term contract.

This is a great opportunity to be a key part of our dedicated business support team at Surrey Fire and Rescue. You will have the opportunity to work in a professional and friendly environment at the Fire Service and County Council headquarters in Reigate.

This role is a key customer service role, and you will be a crucial point of contact within Surrey Fire and Rescue. This is for both internal employees of the fire service and the council, national fire services and members of the public.

This is an exciting but very busy role where calm and clear communication skills are crucial. You will be dealing with enquiries and questions on a constant basis which will need you to have logical thought processes and a calm and professional manner to be able to support all. Problem solving skills are key along with strong working relationships with all departments.

You will also support the business support team with a variety of day-to-day business and administration tasks including email inbox management, document production and distribution, finance tasks, events activity and any other requests. Administration experience is required along with the ability to work as part of a busy team but also independently of some tasks.

To succeed you will have the experience of dealing with members of the public along with working on a computerised switchboard, possessing good keyboard skills. You will maintain a high standard of customer care practice at all times and will have excellent oral and written communication skills. Additionally, you will be well organised and will be able to work flexibly in a team.

To be shortlisted to interview for this position your application will clearly evidence:

• Experience of working with members of the public in a customer facing role.
• An ability to manage high work demands individually and as part of a team.
• Flexibility in time management and the ability to prioritise tasks in a demanding environment.
• A minimum of 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level.

The job advert closes at 23:59 on 17/11/2023.

Interviews will take place on 21/11/2023 week commencing 20/11/2023.

This is a 6 month secondment / fixed term contract..

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Contract Duration

· 1 January 2024 to 31 December 2024 (With an option to extend for another 1 year)

Working Location

· Sembawang

Working Hours

· 5 Days (Mon to Thur: 7.30am – 5.00pm; Fri: 7.30am – 4.30pm)

Lunch Break: 1 hour

Requirements

· Minimum GCE ‘O’ Level qualifications

· Relevant school based experience would be preferred

· Pleasant disposition with good customer service skills for frontline tasks

· Good communication and interpersonal skill

· Able to handle difficult customers

Job Description

· Receptionist and General Administrative support to Principal / Vice-Principals

· Any other duties as assigned

Job Description:

• Assist with basic animal husbandry including exercise, feeding, and grooming
• Maintaining clean kennels, animal enclosures, washing of feed bowls
• Assist animals handlers in daily routine

Working Arrangement:

Contract Duration: 5 Months (Immediate Vacancy)

Location: Changi

Salary: $9-$12/H

Working Hours:

5 Working Days a Week

Four weekdays (8.30am to 6.00pm),
One weekend (8.30am to 6.00pm)

Job Requirements:

• Able to work with dogs and other small mammals
  • Comfortable with working outdoors
  • Computer literate

Are you a compassionate and skilled individual who possesses the ability to communicate effectively in both Bengali and Sylheti languages? JUST LOCUMS is a community-based care assistance service provider, dedicated to serving the needs of the elderly Bengali and Sylheti population. We are currently seeking someone with exceptional language skills and interpretational abilities to join our team.

Key Requirements:

As a vital member of our team, you will play a crucial role in providing care and support to our elderly clients within the Bengali and Sylheti community. Your primary responsibilities will be to provide top-notch care assistance in NHS trusts and Care Homes. You will work closely with Care Workers to deliver personalized care, including maintaining personal hygiene, administering medication, assisting with feeding (including peg/fluid feeding), conducting observations, and taking vital signs when necessary. Your duties will also involve assisting with moving and handling, offering reassurance, comfort, and safety to clients.
Furthermore, you may be involved in preparing and cooking meals, communicating with shift managers and Nurses, and maintaining relationships with service managers and patients' family members. Keeping everyone updated on any changes or concerns that arise will be a vital part of your role.
To excel in this position, we require the following key qualifications:
Bengali and Sylheti Fluency: Proficiency in both Bengali and Sylheti languages, with excellent speaking, reading, and writing skills, is essential for effective communication with our clients.
Interpretational Skills: You will act as a bridge between our care team and our clients, ensuring clear communication and understanding of their needs and preferences.
Cultural Sensitivity: Understanding and respecting the cultural values and traditions of the Bengali and Sylheti community will be of utmost importance in delivering personalized care.


Key Responsibilities:

Your primary responsibility will be to provide quality care assistance and companionship to our elderly clients within the Bengali and Sylheti community. Your tasks will include:
Assisting with Daily Activities: Support clients with daily living activities, personal care, medication administration, and mobility assistance.
Meal Preparation: Prepare nutritious meals that cater to their cultural preferences and dietary requirements.
Documentation: Maintain accurate records and documentation to ensure continuity of care.
Communication: Engage in clear and empathetic communication with clients and their families to address their needs and concerns effectively.
Healthcare Coordination: Collaborate with healthcare professionals and family members to ensure the best possible care for our clients.
Benefits of Joining JUST LOCUMS:
By joining our team, you will have the opportunity to make a meaningful impact on the lives of elderly individuals within the Bengali and Sylheti community. We offer:
A Supportive Work Environment: Be part of a caring and compassionate team that values diversity and inclusivity.
Ongoing Training and Development: Continuously improve your skills and knowledge to deliver the best care possible.
Flexible Hours: Enjoy a flexible work schedule that suits your needs and commitments.

Salary:

We are committed to offering a competitive salary of at least £11.00 per hour, dependent on experience, for full-time (at least 39 hours per week) permanent contracts, subject to statutory deductions.

Apply Now:

If you possess the language skills, cultural understanding, and empathy required to provide exceptional care to the Bengali and Sylheti community, we would love to hear from you! Join us at JUST LOCUMS and be part of our mission to serve and empower the elderly within our community.

Proud member of the Disability Confident employer scheme

Job description:

• Maintaining the general cleanliness of classrooms, special rooms and common rooms.

• Responsible for the security of the classrooms, offices, and common rooms by locking and unlocking doors and windows.

• Provide logistical support for school events and activities, including arranging furniture and equipment.

• Arm and disarm the school security alarm system when opening and closing the school.

• Perform simple fault and defects reporting.

• Perform gate and traffic control duties during peak hours to ensure the safety of pupils and staff, and smooth traffic flow in the school.

• Escort contractors to ensure work completion and security at restricted areas.

• Simple administrative and office work like packing stationeries, goodie-bags, putting up posters,signages, etc.

• Any other duties assigned by the Ops Managers or School Leaders.

Preferred qualifications and/or experience level (if any):

• Minimum PSLE Certificate;

• A good team player who can work alongside male and female staff;

• Able to communicate and speak simple English;

• Able to handle physical duties such as handling tables and chairs for school events. Hands-on practical housekeeping skills for simple tasks is an advantage.

Location: Joo Chiat

Contract Duration: 16 October 2023 to 15 July 2024

Working Schedule:

Personnel must be able to perform 2 rotational shift routine as follows:

a. Weekday (Monday to Friday)

• Morning Shift from 5:30am to 2.30pm, inclusive of 0.5hr lunch break.

• Afternoon Shift from 10am to 7.00pm, inclusive of 0.5hr lunch break.

b. Weekend/Public Holidays (Saturday, Sunday and Public Holidays).

• Saturday only when required, from 8:00am to 1:00pm

Service not required on Sundays and gazetted public holidays.

Family Service Business Support Assistant based in Wilmslow.

The rate is £11.18ph PAYE

This is a full time role working on a temporary contract.

The reference number is: 5233968

The successful candidate will deliver an effective administrative service which ensures families receive appropriate and timely interventions. They will receive enquiries from members of the public and professionals and provide appropriate advice, signposting and guidance to ensure consistency.

Undertake specific administrative tasks i.e. word processing, spreadsheets arrange meetings, prepare agendas and take minutes to facilitate the effective operation of the team adhering to policies and procedures. To support the Family Hub Teams to effectively deliver evidence-based programmes of support to parents in welcoming and comfortable environment.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk