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It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Serves as the principal liaison between EPIQ, the client’s administration and the site employees
Provides excellent client white glove customer service to all end-users at the site
Provides onsite leadership with the Epiq team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential EPIQ candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements
High School Diploma or equivalent; College experience preferred but not require
Previous management experience in a client service oriented field, preferably mail/copy/production
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to walk, bend, kneel, stand or sit for an extended period of time
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Enterprise Operations Manager oversees the operational and strategic management of a client relationship with the primary focus of achieving and surpassing client expectations. This position reports to an Enterprise Account Director with a dedication towards achieving account profitability; serving as the primary escalation contact; providing account leadership and mentorship to the Site Managers and on-site teams.
Essential Job Responsibilities
Manage and oversee all assigned locations, personnel, and equipment for a client with multiple locations nationally
Oversee the Site Managers and potentially other employees at multiple site locations
Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably
Develop strategies to achieve 100% client satisfaction
Strategically engage Epiq resources to support proactive solutions and industry trends with client
Scheduled/Unscheduled travel to all client locations to monitor account performance
Ensure monthly report compilation, including accurate billing submittal and invoice processing
Monthly meeting/touch points with clients in all offices
Perform Annual end-user survey and Semi-Annual Client survey
Preparation, presentation, and review of Strategic Business Reviews
Lead recruiting, developing, and training initiatives to optimize account performance
Develop account strategies in accordance with overall strategy and business plans
Proactively provide solutions to the client contact
Respond to client concerns
Host recurring meetings to train, educate and inform the on-site management team
Develop positive relationships with client key contacts in each local office
Ability to function with a high level of patience, tact and diplomacy
Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements
Bachelor’s degree required or relevant management experience
Experience managing multi-site and multi-client operations
Minimum 5 years’ experience in business process outsourcing industry
Process improvement and project planning experience a plus
Six Sigma training a plus
Records and Information Governance leadership and workflow experience preferred
Minimum 2 years’ management experience with heavy profit and loss responsibility
Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field
Working knowledge of PC applications including Microsoft Office software
Knowledge ofand utilization of typical office services equipment and technology
Extensive travel and on-site location work at times
The Compensation range for this role is $110,000 to $140,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Team player, must have excellent customer service and communication skills
Preferred Shift: 8:30-5:30 but some flexibility required
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Responsibilities
Job Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
A Service Specialist provides various administrative support services to our clients which may include copy, print, mail, miscellaneous facilities-related tasks, hospitality services, and receptionist services.
Essential Job Responsibilities
Qualifications & Requirements
The Compensation range for this role is 16.78 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Assign production tasks to team members
Work independently on production assignments, often at a satellite copy center without direct supervision
Ensure all projects have been properly completed and quality checked
Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
Assist management with training new hires on all processes
Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services.
Qualifications & Requirements
High School Diploma or GED
Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
Ability to lead others in a professional manner
Strong written and verbal communication skills with ability to resolve complaints
Ability to multitask with attention to detail
Working knowledge of MS Word, Excel and Outlook
Ability to lift or move 40 lbs. or greater
Ability to walk, bend, kneel, stand or sit for an extended period of time.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Sales Development Representative (SDR)
Position Overview: The Associate Sales Director is an individual contributor in a junior sales role focused on hunting new business opportunities across various verticals, including Legal, Banking, Insurance, and Corporate sectors. This role entails targeting new business within an assigned geographic area and with assigned prospects. You will collaborate with internal resources throughout the sales cycle, including assisting with RFP proposals and responses. The primary responsibilities include prospecting, qualifying, and generating new sales opportunities while positioning Epiq as a trusted advisor to prospective clients. The ideal candidate will be highly motivated, quick to learn, and a self-starter capable of identifying and developing new business prospects through various channels such as cold calling, individual research, inbound marketing leads, and prospect lists.
Key Responsibilities:
Prospect, qualify, and generate new logo sales opportunities.
Utilize various marketing campaigns and sales plays, including direct phone calls, emails, and social media, to qualify client prospects.
Thrive in a fast-paced environment and initiate long sales cycles for multiple solutions.
Develop qualified leads through active listening and sharing relevant solution content via LinkedIn and other social media platforms.
Stay informed about current events within target accounts and the industry to effectively position Epiq's services.
Maintain active engagement with prospects through creative follow-up communications and ensure accurate information is updated in Salesforce.com.
Collaborate with Sales Directors, Sales Operations & Enablement Manager, and VP Sales to align prospecting strategies and meet revenue targets.
Achieve assigned annual revenue and activity targets through the sale of Business Process Outsourcing Services within the assigned territory.
Conduct sales calls, customer meetings, and presentations to secure new business.
Attend industry trade shows and conferences to network and identify new opportunities.
Adhere to company policies and submit sales reports as assigned.
Required Characteristics and Credentials:
Four plus years of experience in cold calling, appointment setting, and selling complex, consultative outsourced solutions.
Demonstrated hunter mentality and a tenacious self-starter.
Existing relationships that can be leveraged to drive new business for Epiq.
History of targeting large and medium-sized organizations/law firms with deal sizes ranging from $500K to $2M ARR+.
Proven knowledge of the outsourcing BPO space, including key decision-makers, support solutions, and industry trends.
Strong business acumen in document management, records, and information governance.
Ability to gain access to C Suite contacts quickly and articulate a value/ROI-based sale.
Willingness to travel up to 50% of the time.
Track record of managing a sizable prospect list and building a robust pipeline of high-potential accounts.
Detail-oriented with excellent communication (verbal and written) and organizational skills.
Experience with Salesforce.com (CRM).
Bachelor's degree in Marketing, Business Administration, Economics, Computer Information Systems, Finance, or related discipline.
Consistent track record of quota over-achievement.
Effective analytical and problem-solving skills.
Ability to manage multiple tasks effectively.
#LI-MC1
#LI-Remote
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Assign production tasks to team members
Work independently on production assignments, often at a satellite copy center without direct supervision
Ensure all projects have been properly completed and quality checked
Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
Assist management with training new hires on all processes
Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Qualifications & Requirements
High School Diploma or GED
Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
Ability to lead others in a professional manner
Strong written and verbal communication skills with ability to resolve complaints
Ability to multitask with attention to detail
Working knowledge of MS Word, Excel and Outlook
Ability to lift or move 40 lbs. or greater
Ability to walk, bend, kneel, stand or sit for an extended period of time
Preferred Shift:8:00am-5pm
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Records Management may include indexing, label creation, filing documents and preparing to send to offsite storage.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Proactive attitude with eagerness to assist the client and the team.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Perform other administrative duties as requested
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience preferably as a Receptionist
Previous experience in a client service field preferred
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Working knowledge of MS Word, Excel and Outlook
Hours of operations 8:30am to 5:00pm
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
IT Services
Troubleshoot client side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet).
Configure and troubleshoot both HP network class and local printers.
Perform interoffice computer equipment moves and new employee setups.
Troubleshoot remote access issues both software and hardware.
Setup and troubleshoot various Smartphone devices. Research and resolve software/hardware errors through OEM, vendors and technical literature while routing other issues to appropriate staff when applicable.
Monitor Desktop ticket queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm’s service level agreement.
Clearly document each case in the ticket management software, annotate all updates and properly document a final resolution.
Perform audio-visual setups to ensure meetings launch/start successfully by working closely with the AV and local Conference Service teams.
Maintain and document inventory and supply needs including monitors, keyboards, mice and other peripherals.
Coordinate with Operation group on all equipment moves, relocations and setups.
Assume additional responsibilities as requested.
This role requires regular (100%) in office presence.
Record Services
Register new files and track the circulation of files to and from client staff in Records Management System (RMS) database.
Prepare inactive files for offsite storage or digitization, performing file culling activities as requested.
Perform regular inventory of files stored at client facilities, or offsite storage vendors.
Assist client with retention and file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment
Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content.
Prepare reports related to the activity of the Records Department.
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries
Qualifications & Characteristics
Bachelor’s degree or relative work experience
2+ years of desktop experience in a professional services environment, Law Firm experience preferred.
Strong computer skills, including proficiency in using Windows 11, O365, iManage, VPN. Hardware includes desktops, laptops, Smartphones, HP printers and scanners.
Ability to quickly get up to speed and master new applications and software is critical.
Strong hardware and software problem-solving and analytical abilities.
Demonstrated proficiency with rollouts, migrations and upgrades are required.
Possess excellent written and verbal communication skills.
Strong organizational and administrative skills.
Excellent attention to detail and ability to execute through to completion.
Creative problem solving skills, reasoning ability, and logical thought process.
Ability to work under pressure, prioritize competing demands, and meet various deadlines.
Demonstrated ability to professionally interact and collaborate with colleagues at all levels.
Ability to work independently and as part of a team.
Outstanding sense of customer service.
Enthusiastic, proactive, and positive attitude.
Must be self-motivated to produce quality work.
High level of integrity and honesty.
Flexibility to work overtime when necessary.
Ability to life or move 40 lbs. or greater
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 25.47 to 38.21 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Support Office Team with administrative functions including mail processing, printing, scanning, event setup, conference room maintenance etc.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience preferably as a Receptionist
Previous experience in a client service field preferred
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Working knowledge of MS Word, Excel and Outlook
Preferred Shift: 9:00am to 1:00pm (or similar)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Provide receptionist services for clients at their site.
Essential Job Responsibilities
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Schedule conference rooms and guest offices
Assist with audio visual set-ups for meetings
Order lunches for meetings and office events
Assist with planning, preparations, and customer service at client events
Perform other administrative duties as requested
Qualifications & Requirements
High School Diploma or GED
Minimum of 1-year of customer service experience in a professional setting, preferably in a Reception role
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Working knowledge of MS Word, Excel and Outlook
Preferred Shift: 8am - 5pm Monday through Friday
The Compensation range for this role is 18.29 to 26.49USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Official account of Jobstore.
