Total 4,889 Affairs Manager job vacancies in Customer Service category in The United States of America

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

· Manages devices products related lifecycle activities for the assigned projects to ensure regulatory requirements are met

· Supports JAPAC Area RA Lead, affiliates and Global Regulatory Affairs in variation related activities (i.e. regulatory assessment, etc.) for the assigned projects

· Implements regulatory strategies for the assigned projects for countries in JAPAC under supervision, in line with area commercial priorities and in collaboration with the Global Regulatory Lead and other RA sub-team colleagues.

• Represents the JAPAC regulatory function at sub-teams or client group meetings (i.e. commercial, R&D, CMC, etc.) to present regulatory requirements or provide strategic input for the registration of products.
• Interfaces with JAPAC cross functional teams as appropriate and partners with JAPAC commercial teams to ensure business needs are met.
• Represents the JAPAC regulatory function at sub-teams to present regulatory requirements and commercial interests on the Global Regulatory Product Team (GRPT) to ensure those are met.
• Ensures regulatory compliance for the assigned Assets/products. Implements remediation plan to address identified gaps, if any.
• Supports regulatory initiatives for JAPAC Area team.

Education / Experience Required:

• Min Degree in pharmacy, pharmacology, bioengineering or related subject.
• Min 5 years of regulatory affairs in medical devices
• Has pior experience in China/Japan registration / support role in the past

If you meet the requirements of this role, please email a detailed resume to alexgoh@recruitexpress.com.sg or telegram @alexgohhl

Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

As the Centre Manager, you will be responsible for managing and supervising a team of care staff to ensure the smooth operation of the senior care centre. You will also be required to organise activities and ensure the centre provides safe care by analysing incidents and implementing solutions to ensure the safety of our clients.

Responsibilities:

• Ensure clients’ (Daycare and Rehab) welfare and safety are well taken care of in the centre.
• Develop, implement, and evaluate innovative and therapeutic activities in line with the GRACE model or care for all daycare clients.
• Engage internal and external stakeholders in conducting meaningful activities to engage clients.
• Organise and conduct MDM to ensure holistic care of clients.
• Promote inclusive care for clients by inviting community residents into the centre.
• Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
• Partner with internal stakeholders to achieve organisational goals.
• Provide overall operational leadership and supervision for staff in centres.
• Ensure business sustainability via prudent management of resources, and achieve 95% utilisation rate at a steady state (2 years) for Daycare and Rehab.
• Provide quality service in line with MOH SOPs and service requirements.
• Ensure the centre is ready for clinical, service and financial audits.
• Ensure centre facilities, equipment, and assets are in good working condition, and that all scheduled servicing is carried out promptly.
• Ensure the accuracy of monthly subvention reports.
• Collate data and submit reports when the need arises.
• Increase publicity by engaging community partners within the centre’s catchment area.
• Manage Transport fleet and ensure operational efficiency.
• Ensure staff attend compulsory training (core program, mental health training, first aid, ETC)
• Promote a learning culture by supporting staff in upgrading their skills and knowledge through attending in-house or external courses.
• Identify areas for improvement, along with making recommendations and implementing solutions for the betterment of the care centre.
• Any other projects that are assigned by the manager.

Job Requirements:

• Degree or Diploma in relevant disciplines.
• Prior experience in caregiving duties in Hospitals, Nursing Homes or individual parents would be advantageous.
• Willingness and patience in serving elders.
• Bilingualism (Mandarin) is required due to the work environment.
• Team player with strong communications, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office Applications.
• Singaporeans and local PRs Preferred.

Recruit4staff is proud to be representing their client, a leading HVAC Services company in their search for a Service Manager to work on a permanent role from their branch in Derby.

For the successful Service Manager our client is offering:

• Up to £45,000
• 40 hours per week (Flexible 08:00 - 16:00/17:00)
• Permanent
• Benefits: 25 Days Holiday + Bank Holidays, paid travel time, overtime, and standby rates, Pension

The role - Service Manager:

• In charge of the everyday running and functions of a Service and Maintenance department
• Ensure that reactive and planned service calls, remedial work and maintenance visits are carried out efficiently and effectively meeting clients expectations
• Manage budgets and financial targets for the branch

What our client is looking for in a Service Manager:

• Experience in a people management / supervisory role - ESSENTIAL
• NVQ level 2 or equivalent in Refrigeration
• Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance
• Full UK Driving Licence ESSENTIAL
• Proven experience covering service & maintenance work

Key skills or similar Job titles:

Refrigeration Engineer, Chiller Engineer, HVAC engineer, Refrigeration & Air Conditioning Engineer, AC Engineer, Air Conditioning Engineer, Service Manager

Commutable From:

Nottingham, Derby, Loughborough, Burton-upon-Trent, Chesterfield, Mansfield

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Join a leadership team that advocates for children's well-being and development in a nurturing and fun environment!

The position is a full-time, non-contact role, working a 38-hour week.

Mulberry Tree Childcare has an exciting opportunity for a passionate, experienced and dedicated Manager to join our Broome team. We are seeking a high performing leader with the drive to build respectful and reciprocal relationships with children and their families and have an experience to lead the service to provide high - quality Childcare centre.

Benefits of coming on board with Mulberry Tree:

Generous Staff Appreciation budgets to strengthen relationships and reward our teams.
90% discount on your childcare fees.
First aid training is organised by and held at Head Office during working hours, with educators paid for the time attended.
CPR Courses organised by and paid for head office (Course fees and time attended)
Support and availability of a WA-based Senior Management team.
Relationship centred environments.
Paid professional development courses.
Uniform allocations (annual)
Flexible work life balance.
Opportunity to further develop your career.
Continual mentoring from experienced Colleagues.
$75,000 to $85,000 a year.

Who you are:

We are looking for leaders who promote children's education through their interests and planned learning opportunities. You will foster children's curiosity and create opportunities for children to grow and explore in small groups. The ideal candidate will value the wonder of early learning within our up-cycled learning environments and guide staff in providing a fun, safe, high-quality service that aligns with the National Quality Standards and is true to Mulberry Tree Childcare's fantastic reputation. We embrace our children's love for learning and want you to concentrate on developing each child's trust and sense of security.

Essential Criteria:

Diploma in Children's Service (Education and Care) or an ACECQA approved qualification.
Current Asthma, Anaphylaxis, CPR & First Aid Certificates.
Current WWCC.
Knowledge and understanding of Belonging, Being and Becoming Framework.
Understanding of Childcare Regulations and Law.

Ideal Candidate:

A Sound knowledge of Microsoft Office and other computer programs.
Exceptional communication skills to build strong relationships with staff, children, families and community.
Strong time management skills with the ability to multi-task and prioritise.
Inspiring leader and positive role model.
Personal and professional aspirations to make the childcare industry that of a high professional standard.
A willingness to be a part of the bigger picture.
A readiness to go above and beyond for the children and families.
A passion to make a difference in every child's learning journey.
Who we are: Mulberry Tree Childcare are a WA privately owned and operated family business that has supported WA children and families for 28 years. Our Mulberry Tree teams pride themselves in knowing that "Every moment in a child's life is a learning opportunity". Mulberry Tree are continually investing in their staff and centres and ensuring they are the best they can be.

To express your interest in the above position, please submit your application with your Cover Letter and Resume.

Applications will remain open until the position has been filled and only suitable candidates will be contacted.

Service Manager

Salary: £30k - £40k, Dependant on Experience
Location: Bingley, West Yorkshire

Permanent Opportunity

The Service Manager will receive some amazing benefits:

• 25 days holidays + Bank Holidays
• No weekends!
• Free Parking
• Progression and Training provided throughout the business
• Growing and forward-thinking company

The client is looking to grow their service and scheduling team due to exponential expansion within their industry and increasing their reach to potential customers. This is an amazing opportunity for someone who wants to step into a friendly team to provide direction and support in providing the best possible service, first time.

If you are an experience planner/scheduler and have managed workloads and people, then this could be an exciting opportunity to continue your development and work alongside a team of experts, so you can continue to further your ambitions.

The Key Duties of the Service Manager

• Organise, schedule, and monitor our fast growing nationwide installation team, focusing on forward planning, ensuring effective route efficiency & reacting quickly to any changes to the planned schedules
• Manage our team of installation schedulers to maximise efficiencies and drive installation numbers, whilst maintaining customer service levels
• Prioritise team workload to ensure delivery of excellent customer service to the required KPI's and SLA's
• Producing and analysing daily, weekly & monthly reports for the senior management team
• Monitor compliance with KPI's and SLA's and take corrective action where these are not being achieved
• Managing a small subcontractor network in limited areas
• Liaise with installers and customers over the phone

The Key Requirements of the Service Manager

• Previous telephone-based customer based experience is essential
• Previous experience in a scheduling management role would be highly desirable
• Well developed people management skills
• Strong/in depth knowledge of UK geography and postcode areas for planning engineers' workloads and routes to optimise efficiency is essential
• Customer focused approach to all work

If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Job title: Centre Manager
Location: Bunbury, WA


Join a dynamic team within a leading independent commercial real estate firm.

Our client is actively seeking an accomplished Centre Manager for their expanding portfolio of retail centres in Bunbury's South-West region.

This role presents an exceptional opportunity to contribute expertise while enjoying the vibrant lifestyle offered in the area.
 
Why Choose Us?
Manage day-to-day operations of a diverse retail property portfolio.
Oversee lease renewals and coordinate fit-outs as necessary.
Cultivate productive relationships with all stakeholders.
Prepare comprehensive reports, correspondence, and documentation.
Ensure adherence to safety protocols and legislative standards.
Contribute to risk assessments and workplace inspections.

What you will need to bring:
A minimum of 10 years' professional experience within the property market discipline.
Robust understanding of building services and current real estate market activities, trends and their potential impacts on tenancy, financial and physical aspects.
Exceptional attention to detail with a ... Click here to view more detail / apply for Centre Manager

Due to the nature of the work the post will be subject to a Standard/Enhanced Criminal Records Bureau disclosure check (police check), through the Criminal Records Bureau as stipulated under part V of the Police Act 1997. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. Please note, we reserve the right to bring the closing date forward for this vacancy at any time should we receive over 30 applications. We therefore encourage applicants to apply early. Please see the attached Job Description and Person Specification for more information,

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

• Permanent Full-time opportunity 
• Clinical leadership position
• Join a large, successful & growing aged care services organisation

 Why you’ll love working with us:

• An opportunity to advance your career now and in the future
• Be part of a supportive and inclusive ‘people first’ culture
• Great salary packaging opportunities and other benefits

We are looking for a motivated and hands-on clinical expert with excellent leadership and communication skills to pursue a career opportunity at our 93 bed St Peters Residential Aged Care home in Lane Cove North.  As a Care Manager, you will act as the clinical lead to ensure delivery of quality clinical and person centred care for our residents. You would be joining a strong, stable team that comprises Residential Manager, Care Manager and Workplace Educator.

Responsibilities will include:

• Develop and lead clinical care staff to focus on a culture of continual improvement and quality
• Ensure the home complies with Aged Care Accreditation Standards
• Ensure high quality resident care is consistently delivered throughout the home to all residents including updating of care plans, wound reviews and medication overview, and more

On offer is a supportive and rewarding role that is both hands on and has key leadership functions. To be successful for this role, you will have:

• Authority to practice as a Registered Nurse with AHPRA
• Demonstrated work experience as a Clinical Care Manager
• Extensive knowledge of the clinical functions of an Aged Care home
• Superior communication skills both written and verbal
• Demonstrated ability to be self-motivated and promote a positive work environment
• Covid vaccinated
• NDIS and Fit2Work criminal history check or willing to obtain 

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of over 4,900 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day. 

If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.

Please note that pre-employment checks will be completed for all preferred candidates before an offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

• Lead the design of initiatives to establish a culture of collaboration within

the Centre

• Review Centre’s manpower plans

• Establish strategies to engender a culture of mentoring, coaching and

capability development within the Centre

• Drive capability development and coaching initiatives within the Centre

• Lead the development of improvements on systems, processes and

operations

• Review the coherence of Centre’s initiatives, systems and processes

• Develop preventive and pre-emptive strategies for challenges faced by

team leaders within the Centre

• Manage the budget for day-to-day operations in the Centre

• Lead Centre to develop Centre strategic priorities, culture and

governance

• Establish plans and structures to engender a culture of continuous

learning within the Centre

• Drive buy-in on vision, mission and values within the Centre

• Drive initiative and enterprise within the Centre

• Drive the design of quality teaching and learning approaches beyond the

Centre level

• Drive the enhancement of learning needs assessment processes and

structures

• Align children engagement strategies in accordance with Centre policies

• Drive the development of quality classroom management strategies in

accordance with leading practices beyond the Centre level

• Evaluate improvements made to enhance quality of learning environment

• Advocate the importance of appropriate health, safety, nutritional and

hygiene standards and procedures beyond the Centre level

• Lead the development of new teaching and learning methods, tools and

assistive technologies based on emerging trends in the sector

• Inculcate a culture of collaboration within the Centre

• Lead the strategic design of partnerships and collaborations with families

and community stakeholders within the Centre

• Model professionalism when collaborating with families and community

stakeholders within the Centre

• Represent the Centre to build business relationships

• Design Centre initiatives, families and community programmes and

Initiatives

• Establish plans and structures to engender a culture of mentoring within

the Cluster

• Drive professional development, training, workshops, educational

initiatives and service quality improvement of professionals

• Drive buy-in on vision, mission and values within the Centre