Total 10 public relations manager job vacancies in Malaysia Ulu Kelang

About the job

A key member, as part of the Brand & Digital Marketing team, this role will act as the Digital marketing lead for the university. At both the strategic and operational level, the lead will build and champion our digital marketing efforts across various digital platforms, including monitoring trends and insights that will elevate our digital growth strategy, support the SUSS brand impact, student experience and marketing campaign effectiveness.

Key Responsibilities:

Website, Social Channels and Employee Portal

• Lead and manage key digital properties such as SUSS website, employee portal and social media channels that support the University marketing campaign needs, brand building imperatives and achieve positive user experiences.
• Strengthen and drive the smooth operations of the SUSS website and employee portal working closely with internal resources (IT), external vendors and content owners in order to achieve high operational readiness in support of key campaign launches.
• Responsible for the design and implementation of high impact integrated content marketing and social media strategies for the website and social media channels, in collaboration with key internal stakeholders (Brand, Student Admissions, Alumni Relations, key faculty and Schools), with well-defined objectives, metrics and analytics.
• Measure and report performance of all digital assets and campaigns and assess against goals (ROI and KPIs).
• Collaborate with internal teams to create landing pages and optimise overall user experience.

Digital Campaigns

• Collaborate with Brand/Campaign Managers and other content owners in tactical and strategic thought leadership campaigns.
• Manage and cascade regular campaign and digital performance reports to leadership using digital tools such as Digimind/Meltwater, Google Analytics and other new tools.
• Plan and execute all web, SEO/SEM, database marketing, email, social media, and brand campaigns.
• Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed.

Digital Best Practices and Leadership

• Coach junior digital specialists and vendors to deliver outstanding work that is innovative, on-time and within budget.
• Manage digital marketing annual budget and participate in new strategic initiatives in support of the University’s strategic growth plans. Identify trends and insights, and optimise spend and performance based on the insights.
• Sharpen and refine digital marketing strategies in response to economic indicators, changes in supply and demand, evolving customer needs and higher education business conditions.
• Act as the digital evangelist and champion and build a strong community of digitally-ready content providers across the university through regular user training, skills upgrading and best practice sharing.
• Brainstorm new and creative growth strategies through digital marketing and plans, execute and measure experiments and conversion tests.
• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Provide additional communications and marketing support in any strategic interdepartmental collaboration when required.
• Participate and support university-wide events when required.

Job Requirements

• Minimum 10 - 12 years’ experience in a digital communications and marketing role in large enterprises or agency environment, at least 5 years in hands-on digital marketing roles.
• University degree in business, marketing or related, blended with skills in IT/project management.
• Digital skills must include:Demonstrated experience and success in leading and managing corporate websites marketing strategies, employee portals and local/regional social media strategies.
  Knowledge and familiarity with content management systems (ie Sitefinity, Sharepoint or similar).
  Proven experience and affinity with Martech and how it can be effectively developed and deployed to meet the University’s needs.
  Basic knowledge of HTML and how the web works.
  A passion and appreciation for digital and social media and how it impacts the way we communicate and online brand building.
  Knowledge of social media landscape in Singapore, Asia and China. Experience with managing WeChat, and other social media platform
  Hands on knowledge of SEO, SEM and all key digital tools and metrics such as PPC, CPC, email marketing, social media monitoring and web analytics.
  Able to edit articles for websites and blogs.
  
• Previous experience in collaborating with broad groups of internal and external stakeholders in large organisations.
• Demonstrated experience in managing complex projects with sometimes challenging timelines.

• Demonstrated ability to coach and mentor teams in the digital marketing space and have demonstrated success as a digital influencer in his/her professional career.
• Fluent written and spoken English skills, and proof reading knowledge of Simplified Chinese is required as need to manage marketing content for Chinese social media platform
• Strong communication and interpersonal skills.
• Highly effective and strong creative and business judgment.
• Able to work independently and strong team player.

Personal Attributes

• Excellent negotiation skills to manage sometimes challenging requests from stakeholders.
• Curiosity of mind and passion to build a career in the education industry.
• Highly effective and strong creative and business judgment.
• Able to work independently and strong team player.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

The Manager reports to the Assistant Director, Procurement, to support the implementation of E-procurement strategies and support purchasing activities for projects and departments within SUSS.

Job Description:

1. Implementation of an Electronic Procurement System :

Support the Assistant Director in setting up the e-procurement system to facilitate University-wide purposes:

• To assist in the project management for the project from procurement, design, conduct testing & commissioning and implementation of the system alongside the IT and Finance teams and the appointed supplier.
• Develop change management and communications plan with training programme for end users
• Manage Supplier onboarding programme to the system.
• Oversee all enhancement or changes require for the system

2. Procurement Operations :

The Manager will partner with designated departments in SUSS to deliver a full spectrum of procurement activities to meet the dynamic needs of the businesses:

• Provide end-to-end support, advice and training on procurement policy and procedures
• Review and process tender documents to ensure full compliance to the procurement policies.
• Ensure that tender bids are evaluated fairly, review the recommendation reports for approval.
• To support the implementation of a e-procurement training programme for users.
• Pro-actively engage business stakeholders to identify sourcing and saving opportunities to leverage spend across the University
• Conduct market scanning to identify potential suppliers for the University's purchases.
• To improve procurement and spend reporting through data analytics
• Review processes and procedures and implement improvements to enhance efficiency
• Assist in the preparation of reports and schedules for audits.
• Any other ad-hoc duties assigned by Management or Department

Job Requirements:

• Minimally a Bachelor degree with a minimum 8-10 years.
• Experience in establishing and managing any e-procurement systems and using appropriate tools and techniques for analysis will be an advantage.
• Familiarity with S4 HANA Procurement module will be preferred
• A resourceful team player and leader with a lot of initiative and an ability to work independently.
• Process strong analytical skills, meticulous with high level of integrity.
• Effective interpersonal skills with excellent command of written and spoken English
• Familiar with most Microsoft Office applications

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with the Director, Student Recruitment and Admissions, for the planning and managing of the University’s student recruitment strategies, operational plans for marketing, outreach and promotional events, competitor analysis and budget management. In addition, to oversee CRM functions including provision of programme advisory to prospective applicants, calls and leads management.

What You Will Be Doing

Student Recruitment and Outreach

• To plan and manage student recruitment and outreach activities/events such as open houses, education fairs, information sessions, seminars, talks, school/university/company visits, etc., for the purpose of recruiting students.
• To plan and organise outreach activities/events, for e.g., dialogue sessions, for the Schools.
• To collaborate with external stakeholders, for e.g., Institutes of Higher Learning (Polytechnics and ITE) and industry partners, to organise outreach activities/events to promote the University’s programmes locally.
• To make presentations to prospective applicants at outreach events such as open houses, education fairs, information sessions, etc., conducted in schools, polytechnics, universities, external organisations, and so on.
• To produce and keep updated all marketing collaterals including prospectuses, brochures, inserts, flyers and any other marketing/publicity materials.
• To prepare student recruitment reports with details of outreach strategies and execution plans.
• To prepare and manage budget and financial reports of student recruitment and outreach expenses.
• To manage and analyse the statistics of student recruitment and outreach activities/events.
• To prepare competitor analysis reports, where required.
• To source for sponsor organisations for sponsorship programme.

Programme Counselling and Customer Service

• To manage enquiries and provide appropriate counselling, guidance and encouragement to the general public attending the outreach activities/events who are interested in the University’s programmes.
• To manage programme enquiries via phone, email and walk-ins, etc., received by staff.
• To manage the leads database, the CRM system and the SRC hotline.
• To prepare and analyse email and hotline statistical reports for service quality monitoring and improvement purposes.
• To manage and analyse leads captured via phone, email, walk-ins and from other student recruitment and outreach activities, and to provide recommendations for improvements.
• To manage and review all enquiries and feedback from interested applicants/signed-up applicants.

Website Management

• To ensure accurate and up-to-date information relating to SRC’s sections on the SUSS website.
• To copy edit/vet all publicity materials relating to SRC before the information is posted on the SUSS website.

Job Requirements

• Degree with at least 5 years of relevant working experience, preferably in marketing and business-oriented with customer service focused perspective, of which 3 years at managerial level.
• Proficient in Microsoft Office.
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and ability to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• An eye for detail.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

About the job

Advancement Office is seeking an Asst Manager/ Manager who will be a strategic collaborator in identifying, cultivating, soliciting and stewarding lead donors, which include high-net-worth individuals, corporations and foundations.

The incumbent reports to the Director and will manage a portfolio of potential and current donors to the university. He/she will be responsible for facilitating all phases of the gift cycle, including initiating contact, cultivating and moving potential donors to solicitation and closure, creating solicitations, writing proposals, and stewarding donors. The ideal candidate is a skilled relationship-builder, results-oriented, creative and enthusiastic while being extremely collaborative, organised and strategic.

He/she will support the Director in identifying and implementing strategies for success in securing significant philanthropic support and work collaboratively with key volunteers, leadership and faculty and colleagues to cultivate donors for university priorities.

What you will be doing

​​​​​​​Key Responsibilities: ​​​​​​​

• Identify and cultivate major gift prospects, including developing ways to find new prospects and following up on inquiries regarding significant gifts to the university.
• Personally solicit assigned donor portfolio completely in its entirety through face-to-face visits, including preparation of personalised materials.
• Proactively identify, develop and deliver engagement opportunities to donors to ensure the maximisation of their financial and non-financial support.
• Research, develop, and write funding proposals and appeal letters as required.
• Be accountable for meeting or exceeding established monthly fundraising goals and metrics.
• Serve as a primary contact point for prospective donors in the assigned portfolio and effectively manage them through personal visits, correspondence, and electronic and telephone communication.
• Be accountable for cultivating relationships of individual and organisational giving with a focus on retention, recapture, and growth.
• Collaborate with colleagues in major gifts, annual giving, planned giving, corporate and foundation giving, donor relations, advancement communications, prospect research, and alumni engagement to develop and maintain a coordinated approach in support of overall departmental and university-wide goals.
• Develop a cultivation and solicitation strategy for each prospect under management and enter call reports for each completed action in a timely manner.
• Timely completion of gift agreements, or other forms of donor intents to document donor commitments.
• Assist in hosting various development and alumni events, such as homecoming, alumni weekend and donor cultivation and recognition events.

Job Requirements

• A Bachelor’s degree.
• Minimum 3 years experience in partnership, sales and marketing roles involving multiple stakeholder engagement; preference for individuals with direct fundraising experience.
• Proactive, energetic personality who enjoys meeting with donors, and partners and multi-tasking between partners, various teams and key stakeholders.
• Ability to manage a mixed portfolio of individual, corporate, and prospective donors involving considerable face-to-face meetings.
• Strong interpersonal, verbal and written skills and the ability to collaborate, build alliances and achieve results within a population that may possess competing interests, opinions, and /or expectations.
• Excellent verbal and written communication skills; effective organisational skills and strong detail orientation; the ability to speak and present credibly and effectively about higher education and the goals and mission of the university.
• A high degree of customer service orientation, personal motivation and commitment to values that support the university’s philanthropic mission and vision.
• Demonstrate strong active listening skills and ability to negotiate positive outcomes.
• An ability to maintain a high level of confidentiality with respect to prospects and donors.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and donor database software

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Apply now

About the job

Advancement Office is seeking a Manager/Senior Manager who will be leading the Annual Giving Campaign at SUSS and be a strategic collaborator in identifying, cultivating, soliciting and stewarding annual giving donors.

The incumbent reports to the Director and will manage the Annual Giving campaign. He/she will be responsible for facilitating all phases of the gift cycle, including initiating contact, cultivating and moving potential donors to solicitation and closure, creating solicitations, and stewarding donors. The ideal candidate is a skilled relationship-builder, results-oriented, creative and enthusiastic while being extremely collaborative, organised and strategic.

He/she will support the Director in identifying and implementing strategies for success in the annual giving campaign and work collaboratively with key volunteers, leadership and faculty and colleagues to cultivate donors for university priorities.

What you will be doing

• Design, implement, coordinate and grow all annual giving campaigns, including but not limited to online, direct mail, newsletter, events.
• Proactively identify, develop and deliver engagement opportunities to annual donors to ensure the maximisation of their financial and non-financial support.
• Research, develop, and write funding proposals and appeal letters as required.
• Be accountable for meeting or exceeding established monthly fundraising goals and metrics.
• Be accountable for cultivating relationships of individual giving with a focus on retention, recapture, and growth.
• Collaborate with colleagues to develop and maintain a coordinated approach in support of overall departmental and university-wide goals.
• Timely completion of donor documents to indicate donor commitments.
• Assist in hosting various development events.

Job Requirements

• A Bachelor’s degree.
• Minimum 5 years’ fundraising experience in annual giving/campaigns and appeals.
• Proactive, energetic personality who enjoys meeting with donors, and partners and multi-tasking between partners, various teams and key stakeholders.
• Demonstrated successful complex individual selling-related experience or any equivalent combination of education and/or experience from which comparable knowledge, skill and abilities have been achieved.
• Strong interpersonal, verbal and written skills and the ability to collaborate, build alliances and achieve results within a population that may possess competing interests, opinions, and /or expectations.
• Collaborative, energetic, self-motivated, and engaging professional with strong multi-tasking skills and sound judgment who can effectively and diplomatically work with diverse groups of alumni and donors, colleagues, members of the faculty, high-level administrators, volunteer leaders, and other constituents.
• Superior verbal and written communication skills; effective organisational skills and strong detail orientation; the ability to speak and present credibly and effectively about higher education and the goals and mission of the university.
• A high degree of customer service orientation, personal motivation and commitment to values that support the university’s philanthropic mission and vision.
• Demonstrate strong active listening skills and ability to negotiate positive outcomes.
• An ability to maintain a high level of confidentiality with respect to prospects and donors.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and donor database software

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package

• Hybrid Work Arrangement (Subject to Job Role)

• Medical Benefits

• Flex Benefits (Dental, WFH Equipment, Gym Memberships, etc.)

• Family Care Leaves

• Volunteer Service Leaves

• Wellness & Recreation Activities

• Lifelong Learning Opportunities

• Career Development Opportunities through Internal Job

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

Associates Management (AM), a unit under Office of the Registrar, manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Management.

What You Will Be Doing

• Oversee the end-to-end management process of associate faculty (AF), including onboarding, deployment, contracts issuance, processing of fees payments and proper maintenance of SUSS AF records.
• Coordinate team-based responses to queries from AF and internal stakeholders professionally.
• Offer guidance to AF and internal stakeholders on matters concerning policies, procedures, conduct, contract, and payment on a timely basis.
• Seize opportunities to enhance workflows, procedures, and systems towards enabling effective and efficient management of AF.
• Generate AF-related reports or statistics and give attention to ensure services and deliverables are in compliance with relevant statutory requirements as well as meeting the audit requirements.
• Prepare and support scheduled audits conducted by both internal and external exercises.
• Communicate all relevant updates and organisational changes to key stakeholders, including AF community, in a proactive and timely fashion.
• Attend to any other ad-hoc duties assigned by Management or Department.

Job Requirements

• Bachelor’s Degree with minimally 5-8 years of relevant working experience.
• Experience in the education sector or HR, and/or Finance-related work is an added advantage.
• Excellent communication, inter-personal and presentation abilities.
• Meticulous with strong problem solving, analytical and critical thinking, and organisation and planning skills.
• Sharp learning aptitude, self-driven, and enjoys teamwork.
• Adaptive to changes and able to work well and multi-task in a fast-paced environment to deliver and meet various timelines.
• Proficient in MS office applications and data analytics.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

About the job

Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Student Application and Admission), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.

What you will be doing

Key Responsibilities:

Project Planning & Management

• Lead market research and feasibility study
• Plan the project
• Procure the solution
• Project manage the implementation
• Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.

Business Operation & Support

• Provide on-going maintenance, upgrade and support of the business application systems
• Manage service delivery of vendors
• Support operation of the Business Departments (e.g. student application and admission process) in order to facilitate smooth and efficient running of the university processes and activities.

Enhance Existing Application Systems

• Identify areas of improvement
• Gather, prioritize and document business requirements
• Estimate and negotiate man-effort with vendors
• Lead/oversee the enhancements of business application systems
• Manage quality of deliverables and performance of vendors in order to ensure timely delivery of enhancements required to support business operational needs.

Job Requirements

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent
• Certification in PMP or CITPM will be an added advantage.
• At least 8 years in IT industry, inclusive of 3+ years in a technical role, and 3+ years’ experience in project management
• Experience in managing projects with a budget of over $100k.
• Strong business process, analytical, systems and design thinking skills.
• Ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
• Good oral and written communication skills with the ability to interact and communicate effectively with all levels of management, end users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organised and positive attitude.
• Experience in Higher Education industry especially Student Application and Admission is a bonus.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Knowledge and experience of SDLC, RDBMS and SQL.
• Appreciation of cybersecurity best practices.

About the job

A key member as part of the Brand & Digital Marketing team, this role will act as the digital marketing lead for the university. At both the strategic and operational level, the lead will build and champion our digital marketing efforts across various digital platforms, including monitoring trends and insights that will elevate our digital growth strategy, support the SUSS brand impact, student experience and marketing campaign effectiveness.

Key Responsibilities:

Website, Social Channels and Employee Portal

• Lead and manage key digital properties such as SUSS website, employee portal and social media channels that support the University marketing campaign needs, brand building imperatives and achieve positive user experiences.
• Strengthen and drive the smooth operations of the SUSS website and employee portal working closely with internal resources (IT), external vendors and content owners in order to achieve high operational readiness in support of key campaign launches.
• Responsible for the design and implementation of high impact integrated content marketing and social media strategies for the website and social media channels, in collaboration with key internal stakeholders (Brand, Student Admissions, Alumni Relations, key faculty and Schools), with well-defined objectives, metrics and analytics.
• Measure and report performance of all digital assets and campaigns and assesses against goals (ROI and KPIs).
• Collaborate with internal teams to create landing pages and optimise overall user experience.

Digital Campaigns

• Collaborate with Brand/Campaign Managers and other content owners in tactical and strategic thought leadership campaigns.
• Manage and cascade regular campaign and digital performance reports to leadership using digital tools such as Digimind/Meltwater, Google Analytics and other new tools.
• Plan and execute all web, SEO/SEM, database marketing, email, social media, and brand campaigns.
• Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed.

Digital Best Practices and Leadership

• Coach junior digital specialists and vendors to deliver outstanding work that is innovative, on-time and on budget.
• Manage digital marketing annual budget and participate in new strategic initiatives in support of the University’s strategic growth plans. Identify trends and insights, and optimise spend and performance based on the insights.
• Sharpen and refine digital marketing strategies in response to economic indicators, changes in supply and demand, evolving customer needs and higher education business conditions.
• Act as the digital evangelist and champion and build a strong community of digitally ready content providers across the university through regular user training, skills upgrading and best practice sharing.
• Brainstorm new and creative growth strategies through digital marketing and plans, execute and measure experiments and conversion tests.
• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.

Job Requirements:

• Minimum 10 - 12 years’ experience in a digital communications and marketing role in large enterprises or agency environment, at least 5 years in hands-on digital marketing roles.
• University degree in business, marketing or related, blended with skills in IT/project management.
• Digital skills must include:
• Demonstrated experience and success in leading and managing corporate websites marketing strategies, employee portals and local/regional social media strategies.
• Knowledge and familiarity with content management systems (ie Sitefinity, Sharepoint or similar).
• Proven experience and affinity with Martech and how it can be effectively developed and deployed to meet the University’s needs.
• Basic knowledge of HTML and how the web works.
• A passion and appreciation for digital and social media and how it impacts the way we communicate and online brand building.
• Knowledge of social media landscape in Singapore, Asia and China. Experience with managing WeChat and other social media platforms in China.
• Hands on knowledge of SEO, SEM and all key digital tools and metrics such as PPC, CPC, email marketing, social media monitoring and web analytics.-Able to edit short articles for websites and blogs.
• Previous experience in collaborating with broad group of internal and external stakeholders in large organisations.
• Demonstrated experience in managing complex projects with sometimes challenging timelines.
• Actively engaged and savvy in social media and well connected with digital market trends, best practices and digital marketing agencies.
• Demonstrated ability to coach and mentor teams in the digital marketing space and have demonstrated success as a digital influencer in his/her professional career.
• Fluent written and spoken English skills
• Strong communication and interpersonal skills.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative, and responsive TAE sector. Innovation Centre (IC), a division under IAL, leads the learning innovation with and for the Training and Adult Education (TAE) sector through programmes and initiatives. The Centre’s objective is to advance the development, proliferation and adoption of proven innovative learning solutions. IC is made up of 3 teams – (i) Adoption and Acceleration, (ii) Exploration and Development and (iii) Innovation Support Services.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

Job Responsibilities

Reporting to the Principal Manager, Adoption and Acceleration, this position works with the various Programme Managers (PMs) in meeting the centre’s objectives to advance the development, proliferation, and adoption of proven innovative learning solutions. The appointee should be familiar with the innovation life cycle and management, possessing a strong business acumen and critical ability to fuse learning technology and pedagogical knowledge. The appointee should also be familiar with the training and adult education landscape and is adept at leveraging market and business-related research studies to meet the centre’s objectives.

Key activities related to these responsibilities include:
1. Work with PMs to strategise, develop and implement plans to proliferate adoption of proven learning innovations.
2. Contribute to developing new programmes and improving the centre’s programme(s).
3. Engage organisations to interest them in embarking on innovation efforts and onboard them by providing them with the necessary support and advise to help them achieve their innovation objectives.
4. Provide advisory services and support to organisations interested in adopting promising innovations and ensuring successful adoption(s).
5. Evaluate outcomes and impact at the end of individual projects.
6. Additional duties may be assigned, and functions may be modified, according to business needs and industry developments.

Requirements

• A master's or bachelor’s degree, preferably in the Social Sciences, innovation and/or business management, education technology, or learning sciences.
• Minimally 5-8 years of working experience, preferably in operationalising incubation or acceleration programmes, adult learning and training sectors, or a related role in business-related and market research, project and contract management. Any combination of these areas is a strong plus.
• Demonstrate the ability to work effectively with stakeholders, possessing strong communication skills (written and verbal) to engage and influence stakeholders of all levels of seniority.
• Possess prior experience in at least one of the areas of responsibilities listed above.
• Enjoy experimenting with ideas while managing risks and managing their potential impact on programmes, systems and processes
• Possess strong project management skills to meet agreed deliverables and desired outcomes.
• Posses tech and data savviness – familiar and comfortable with data visualisation and analytics tools (eg Excel, Tableau, PowerBI) with the ability to distil data into insights for decision making.
• Demonstrate strong systems thinking and problem-solving skills, with the ability to connect the dots to develop a deeper appreciation of current and emerging key issues and exercising good judgement to provide sound recommendations.
• Possess an ability to work independently and as a member of a team.
• Demonstrate an ability in meeting deadlines and delivering on KPIs.
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute next to Paya Lebar MRT station.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits (Dental, WFH Equipment, Gym Memberships, etc.)
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

The appointee in this role will drive and support IAL’s efforts to strengthen institutional risk management culture, practices, and governance in IAL.

As the Assistant Manager, you will play a key role in supporting the implementation of governance frameworks and risk management practices. You will collaborate closely with various stakeholders, including senior management to ensure regulatory compliance and enhance the institute’s risk management framework. This role requires a strong understanding of governance principles, risk assessment methodologies, and the ability to drive risk awareness throughout the Institute.

Job Description

Roles and Responsibilities

1. Manage IAL’s enterprise risk management process:

• Collaborate with risk and control owners to monitor risks and assess the effectiveness of risk control actions and key risks indicators.
• Coordinate risk reporting for the various stakeholders.

2. Increase data protection awareness and compliance among employees:

• Provide guidance and advice on compliance with the Personal Data Protection Act (PDPA).
• Address and manage personal data protection-related queries and complaints.
• Facilitate data protection impact assessments for new systems and processes.
• Ensure regular updates of the Data Inventory Map and other data protection guidelines.

3. Streamline standard operating processes and strengthen internal controls:

• Evaluate existing standard operating processes and internal controls.
• Recommend and implement improvements to streamline processes and enhance internal controls.
• Facilitate and conduct internal audits.

4. Implement programmes/initiatives to strengthen institutional risk management culture, practices, and governance.

5.Support any other duties as assigned by the management to support the overall objectives of the Governance and Risk Management team and the Institute as a whole.

Job Requirements

• Bachelor’s degree and relevant qualifications in risk management, PDPA, internal audit and accounting.
• Minimum 5 years’ experience in governance, risk management, personal data protection or internal audit work.
• Strong written and verbal communication skills
• Analytical, meticulous with strong problem solving, critical thinking, organisation and planning skills.
• Positive learning attitude, ability to work independently, and a strong team player.
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute at Paya Lebar.