The Programme Officer will work within the Palliative and End of Life Care Programme. They will undertake a wide variety of activ.....
The Programme Officer will work within the Palliative and End of Life Care Programme. They will undertake a wide variety of activities using both their operational, project management and interpersonal skills. Key tasks include, providing input to help develop and implement transformational projects, ensuring End of Life Care Clinical Programme documentation is properly maintained and working in close collaboration with partners across the system to further the work programme objectives. 1. Project Management & Commissioning Support the development and implementation of services with an understanding of governance frameworks and key performance indicators to measure service effectiveness and monitor quality Ensure End of Life Care Clinical Programme Group documentation, including project plans, risks and issues logs are properly maintained Provide information to End of Life Care project/Clinical Programme lead(s) on project, Clinical Programme and statistical information matters. Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management 2. Key Working Relationships Required to maintain constructive relationships with a broad range of internal and external stakeholders. Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams. Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff. Work with key stakeholders and clinical leads to identify opportunities for service development and changes based on patient/service user feedback, needs assessments, guidance and benchmarking data. 3. Functional Responsibilities 3.1 Analytical/Judgemental Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes Contribute to the information management of performance, taking a lead for specific Projects Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information 3.2 Communication Provides relevant and timely specialist advice and guidance on functional and information matters. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team Responsible for preparation of correspondence andcomplex papers,as directed by Manager Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally 3.3 Financial and Physical Resources Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis Continually strive for delivering project/function outcomes, value for money and greater efficiency Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time Contribute to commissioning of goods and services, as required 3.4 Staff Management Provide specialist training, advice and support on own role/responsibilities where necessary Support training and induction of new staff Supervise team as required. Participate in the recruitment process of support staff. 3.5 Information Management Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice Lead on development, implementation, monitoring and evaluation of new information systems/databases as required Carry out timely and accurate information analysis and reporting on agreed areas of portfolio Responsible for the development and maintenance of databases required for regular reports 3.6 Research and Development Actively supports and contributes to the development of key performance indicators for the successful assessment of performance Test and review new concepts, models, methods, practices, products and equipment Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes. 3.7 Planning and Organisation Contribute to the strategic planning making adjustments as necessary. Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specific workstreams. Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. 3.8 Policy and Service Development Proposes changes to own project/function, informing policy and making recommendations for other projects delivery Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.