Total 8 Senior Executive Tech Support job vacancies in Kuala Lumpur

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

Requirement:

• Primary Language: Mandarin ( As require to liaise with Mandarin speaking clients and also Mandarin speaking colleagues from China Mainland)
• To work as a logistics assistant, a minimum of a Diploma holder combined with at least 1 year of administrative support experience in Operation Department.
• If do have working knowledge of software packages, especially in Microsoft Office applications (Word, Excel, and PowerPoint), SAP System and SQL accounting system will be added advantange

Job Descriptions:

• Administrative support to Operation Department for the logistics, shipping, or transportation work.
• Coordinate the daily operations of a warehouse facility. duties may include handling incoming shipments, documenting inventory, and resolving customer service issues.
• Job tasks such as shipping documentation and updates and any other logistics related clerical and administrative duties.
• Support with developing and preparing complex databases, reports, and/or presentation material
• Will handle partly of HR (Attendance, Leaves, Claims)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

描述：
馬來西亞 TANG 國際教育集團正在尋找一位熱情且技術精湛的人士加入我們的團隊，擔任 IT 兼培訓主管。理想的候選人將擁有強大的 IT、線上教學背景和出色的溝通能力。由於我們公司與中國和馬來西亞的客戶有廣泛的業務往來，因此精通中文和馬來語是至關重要的。

職責：

• 線上教學：為企業客戶開展線上培訓課程，重點培訓IT技能和知識。創造引人入勝且資訊豐富的內容以促進學習。
• 客戶溝通：以友善、外向的方式與客戶進行有效的溝通。解決他們的詢問、疑慮，並根據需要提供技術支援。
• 問題解決：解決客戶面臨的應用程式和 IT 相關問題。提供及時有效的解決方案，確保系統和應用的順利運作。
• 培訓交付：根據需要向公司員工提供培訓課程，確保他們具備有效履行職責所需的 IT 技能和知識。
• 持續學習：隨時了解 IT 和線上教學方法的最新趨勢和發展。將新技術和新技術納入培訓計劃以提高有效性。
• 語言能力：利用中文和馬來語的能力促進與客戶和同事的溝通。根據需要翻譯文件和材料。
• 協作：與 IT 團隊密切合作，識別並解決技術問題。與其他部門合作，確保培訓計畫與公司目標一致。

要求：

• 計算機科學、資訊科技或相關領域的學士學位。
  在線上教學和 IT 支援方面擁有豐富的經驗。
• 較強的溝通和人際交往能力。
• 能夠有效地排除和解決技術問題。
• 必須精通中文和馬來語。
• 願意在國內和中國出差參加客戶會議和培訓課程。
• 個性開朗、友善，熱衷於幫助他人學習。
• 能夠有效適應快節奏的環境和多任務。
• 願意根據需要接受培訓和發展。

好處：

• 有競爭力的薪資待遇。
• 職涯發展和晉升的機會。
• 提供培訓以提高技能和知識。
• 充滿活力和支持性的工作環境。

加入馬來西亞 TANG 國際教育集團，成為充滿活力的團隊的一員，致力於為客戶提供優質教育和支援。立即申請並釋放您作為 IT 兼培訓主管的潛力！

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 事假
• 個人發展機會

Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

Job Purpose

• Administer, maintain and support MFM Group of Companies Servers, IT related computer hardware & software, network infrastructure & its connectivity to ensure smooth operation.

Job Accountabilities

• Ensure efficiency in PC software, hardware support and high availability of network infrastructure for WAN (broadband) and LAN, wired and wireless communication within the Group of Companies.
• Proactively monitor, identify and resolve technical problems, network infrastructure, configure and administer IT related hardware/software problems to meet users’ expectations within a stipulated time.
• Maintain all IT related inventory and software licensing control.
• Generate / maintain appropriate technical documentation, system manuals, workflow processes, procedures and guidelines.
• Evaluate and recommend IT related hardware and software solution.
• Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time.
• Ability to integrate various hardware platforms, whenever necessary in different topology.
• Assist in every related area of network infrastructure and IT related hardware/software whenever required to ensure the continuous smooth running of the operation.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.