Total 13 Tech Support job vacancies in Customer Service category in Kuala Lumpur

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Job Description:

• Handle customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products via chat support
• Exceeding customer expectation in terms of customer service & accurate information
• Knowing our products inside and out so that you can answer questions
• Working in a team to achieve the required KPI elements and SLA

Job Requirements:

• Minimum Diploma and above
• Minimum 1 year of experience in a call centre environment
• Strong command of English (verbal & written) skills
• Applicant must be willing to work on rotational shifts
• Able to start immediately

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

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職位描述：

• 透過聊天支援處理客戶的一般查詢、投訴、評論、回饋和其他與公司產品相關的問題
• 在客戶服務和準確資訊方面超越客戶期望
• 從裡到外了解我們的產品，以便您回答問題
• 團隊合作以實現所需的 KPI 要素和 SLA

工作要求：

• 最低文憑及以上
• 至少 1 年呼叫中心環境經驗
• 較強的英語（口頭和書面）技能
• 申請人必須願意輪班工作
• 能夠立即啟動

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

 Key Responsibilities:

• Review and process new driver applications, ensuring all required documents meet company standards.
• Verify documentation provided by drivers and update our system with new vehicle details promptly.
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
• Maintain adherence to Singapore regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Korean (both written and spoken) as this role is required to liaise with Korean speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Mandarin(both written and spoken) as this role is required to liaise with Mandarin speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

Job Requirement:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.

Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services.  ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.

The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.

ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.

Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation.  They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM.  This role is based in ERM’s KL office.

The culture at ERM is hardworking and very team-oriented.  Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.

The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.

Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.

This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets 

Main Duties:

• Provide support on all Complexity 1 requests via Ticketing System and Telephone
• Manage and maintain Request lifecycle through to resolution
• Provide outstanding customer service both written and verbal
• Provide support for both Incident and Service Requests
• Create and manage user accounts
• Imaging, personalisation and support of ERM’s estate of Endpoints
• Installing, updating and supporting ERM’s suite of applications
• Create solutions in Knowledge Database to aid with faster access to knowledge and resolutions
• Providing onsite and remote support to all functions and areas of the business
• Organise a prioritise ticket backlog and new incoming requests

• Provide technical and functional support for Murex, including investigation and resolution of issues, analysis of user requirements, and implementation of enhancements.
• Monitor and maintain the stability, performance, and availability of the Murex system and related applications.
• Collaborate with cross-functional teams to troubleshoot and resolve production issues, ensuring minimal impact to business operations.
• Participate in system upgrades, patches, and enhancements, ensuring smooth integration and successful implementation.
• Develop and maintain technical documentation, including procedures, troubleshooting guides, and knowledge base articles.
• Work closely with business users and stakeholders to understand their requirements and provide effective solutions.
• Assist in user acceptance testing (UAT) and provide support during release cycles.
• Stay up-to-date with industry trends and best practices in Murex support and financial technology.

• Prior experience in Murex support, including troubleshooting and resolution of issues in Murex platform.
• Strong knowledge of financial markets, products, and derivatives.
• Proficiency in Unix/Linux environments and scripting languages.
• Experience in working with SQL and databases (e.g., Oracle, SQL Server).
• Ability to work in a dynamic and fast-paced environment, handling multiple priorities and balancing conflicting deadlines.
• Excellent communication and interpersonal skills, able to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Knowledge of Murex modules such as Murex Risk, Murex Accounting, Murex MLC, and Murex Reporting is a plus.

Nature and aim of the position

Currency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.

Reporting to the Manager Applications Support in Sydney, the role’s focus will be to support, monitor and maintain the efficiency and availability of our software applications.  In this role, you will work closely with external software vendors, our Infrastructure, and internal development team and our IT operations teams.

To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to application support to manage required tasks.

Main Duties and Responsibilities

• Providing software application support as directed by Manager Applications Support.

• Perform analyses of software application functionality and suggest improvements.
• Ensure effective front end and back end functionality of applications.
• Consult with software vendors, software development teams, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish root causes for application errors and escalate serious concerns to management.
• Keep records of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Providing technical support to clients and internal users in other departments.
• Assisting with systems integrations.
• Maintain and update technical documents and procedures.
• Assist in preparing maintenance plans and upgrade schedules for applications.

Key Collaboration

• IT Infrastructure Team
• Platform and Product Development Team
• IT Operations
• Finance Team
• External Software Vendors

Key Competencies

• Minimum 5-year of Application Support experience
• 3-year of working experience ideally within a payments processing business
• Working experience with Linux Operating Systems and Oracle Database
• Working knowledge of payment clearing and settlement processes

Preferable Skills and Competencies

• Demonstrable experience as an Application Support Engineer.
• Prior experience in providing application support for ACI Acquirer Module, ACI

Interchange Module & Control-M application is highly desirable.

• Ability to manage code migration, document configuration changes, and monitor application performance.
• C programming skills and background
• Linux shell scripting experience
• Advanced SQL scripting
• Data modelling skills
• Competency to provide broader support across internal departments.
• Exceptional analytical and trouble-shooting skills.
• Working experience in payment processing business is highly preferred.
• Strong organizational skills with ability to prioritize workload.
• Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.
• Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.
• Excellent in English (written and spoken), other languages are desirable.

Education and Background Qualifications

• The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with at least 5 years of experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track-record in providing support for critical enterprise application.

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communications skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.

• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Competitive salary and performance-based bonuses.

• Rewarding career development with regional exposures

• Young, vibrant and open work culture.
• Health and wellness benefits.
• Collaborative and inclusive work culture