Total 7 Support Advisor job vacancies in Manufacturing / Production category in The United States of America

Position: Production Support Analyst
Employment Type: 6-month Agency Contract (Highly Renewable)
Location: Alexandra Road
Mode of Work: Hybrid

Key Skills:

• Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management
• Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting)
• Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana
• Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Job Objectives

• We are seeking a skilled and experienced application production support to oversee and manage various projects within our prod support team.
• The ideal candidate will have a strong background in the project management, particularly with prod support env, and possess excellent org and comm skills.
• This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our prod systems, ensuring timely delivery, stability, and high-quality results.

Key Responsibilities:

• Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
• Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
• Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
• Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
• Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
• Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
• Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Manage and respond to users on timely manner for reported production issues/clarification

Job Requirements:

• Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, Control-M, Splunk
• Proven experience in project management, particularly in a production support environment
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.
• This is a temporary position with an expected duration of 6 months, with the possibility of extension based on project needs and performance.

If keen, kindly forward your CV to stefan.olsem@tangspac.com

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Position: Production Support (IHS Markit EDM solutions, Tectia scripting, Control-M)
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Key Skills:
- IHS Markit EDM solutions
- MS SQL Database knowledge
- Windows NT batch, Tectia SFTP scripts skills
- Asset Management Business functional knowledge

Job Objectives

• To provide proactive, timely, effective and efficient support to the business users
• To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
• To own issues and projects, and work with the various teams to develop solutions for the users
• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Responsibilities:

• The Production Support person is responsible for managing the Enterprise Data Management application including web GUI, SQL database and Tectia SFTP batch scripts.
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements:

• Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling
• Min. Diploma in Computer Science / Engineering or related disciplines
• Min. 2 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent, proactive and self-starter with excellent interpersonal and communication skills

If keen, kindly forward your CV to stefan.olsem@tangspac.com

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Position: Production Support
Employment Type: 1-year Agency Contract (Highly renewable)
Location: Central
Mode of Work: Hybrid

Key Skills: JAVA, Python, OIM, Linux scripting, Middleware

Key Responsibilities

• Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format.
• Developing custom BI reports
• Create and generate Linux scripts based on the client requirements
• Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
• Expected to drive improvements through influence and strong relationships with managers in other teams.
• Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
• Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
• Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Developing customer-facing support documentation, when appropriate, to summarize common support issues.
• Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Job Requirements:

• 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.
• Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.
• Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
• Working knowledge of Java Scripts, WebLogic, JBOSS, API’s
• Excellent troubleshooting skills
• Networking infrastructure - Proxies, Load balancers, Firewalls, SSL
• Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters
• Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher
• Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing
• Demonstrable collaboration and teamwork skills
• Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

If keen, kindly forward your CV to stefan.olsem@tangspac.com

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Interested candidates, kindly submit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.

Role/Position: Product Support Analyst - User Admin

Duration: 12 months

Location: Alexandra, Singapore

JD

· Handle user requests, communications and respond to queries appropriately within SLA.

· Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.

· Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.

· Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.

· Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.

· Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.

· Provide assessment and release of privileged password request through Password Management Solution

· Ensure manual password change for Dual Control Privileged IDs are performed

· Coordinate with network and infrastructure teams to fix Privilege Password Access related issues

Key Requirements

· Graduate or higher diploma in Information Technology / Computer Science.

· At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.

· Must demonstrate strong analytical and problem-solving skills.

· Must be process oriented and organized.

· Knowledge in RSA User and Token Administration.

· Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.

Job Descriptions:

• Providing high levels of support to all end users daily by being the first point of contact for all product related support requests, queries, and bugs.
• Respond promptly to user emails with detailed information/ solution and ensure that all issues are properly resolved
• Perform user acceptance testing (UAT), regression testing and postproduction testing ensuring system is stable, and all existing functionalities
• Support technology operational functions for leasing business not limited to onboarding users, administering application access/ termination, providing data dumps/ analysis in support the business etc.
• As product subject matter experts, build up product knowledge across entire leasing tech stack. Continuously build and maintain in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported leasing tech stack

Requirements:

• Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio).
• Basic knowledge in SQL for querying large datasets; or willingness to learn.
• Willingness and ability to learn new or tangential technology products to supported product(s) .
• Knowledge of Azure DevOps, ServiceNow, and Salesforce is preferred.
• Certification as a product admin is preferred where applicable

Position: Production Support Analyst
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra
Mode of work: Hybrid

Responsibilities

• Work in team of vendors to develop programs according to functional & technical specifications
• Write program specifications and documentation / flowcharts
• Perform/Review unit-testing
• Support testing team for System integration testing
• Support user acceptance testing
• Manage and work with Technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
• Responsible for the understanding and contributing to the technical solution from design through to code level.
• Responsible for modifying existing programs when required.
• Work closely with System Analyst in all change requests, analyze and review enhancements for compatibility and adhere to operating guidelines.
• Support SIT and UAT issues and queries.
• Work with SA on the SIT and UAT defects to triage and resolve.
• Manage the application setup and deployment components
• Troubleshoot, debug and provide production system support
• Coordinate with internal teams and vendors to resolve application and system issues
• Recommend and execute improvements
• Partner with SA to understand Business needs by reviewing the Requirements specifications analyze impact to the application.
• Execute tasks related to project / change request / maintenance request
• Ensure project documentation is done up in accordance to bank standards
• Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.
• Troubleshoot, debug and provide production system support

Job Requirements:

The ideal candidate will be a dependable and result oriented technology delivery manager who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration.

He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential. This role will report to the Application Development Team Lead for the technical delivery of strategic projects.

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• At least 10 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility
• Strong technical/platform knowledge on 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app)
• Hands-on experience in leading Cards Technology delivery (e.g. Loyalty & Rewards app, CACS)
• At least 5 years of hands-on working experience in the following:
• Java platform / J2EE and Java web container such as JBoss EAP, Tomcat, WebLogic
• Oracle database with excellent SQL skills
• Web servers such as Apache HTTP Server
• IBM MQ / web services
• ConnectDirect
• Unix/Linux/Windows with shell programming experience
• Continuous Integration / Continuous Development/Delivery (CI/CD) toolset - Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA and Confluence
• Open Banking API development

If keen, kindly forward your CV to stefan.olsem@tangspac.com

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432