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Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
· Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
About the team:
· We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc.
· We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
· Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
· We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
· We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
· We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business
What you will be doing:
· Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:
· Excellent analytical skills along with good communication skills.
· Experience of supporting end users on products in financial domain across the globe.
· Identify and resolve technical/IT issues.
· Assist in solving complex issues technical and/or functional issues.
· Software licensing assistance
· Guidance in how to improve the user experience of Prophet and other associated applications.
· Problem solving and assessment of technical/functional support to clients.
· Working with clients to help them get the most out of Prophet and other associated applications.
· Make infrastructure recommendations to clients most suited to their modelling and usage of Prophet application.
· Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.
· Develop – providing support to Prophet Product Managers as part of the product development lifecycle, including:
· Running model test packs, assisting with software UAT and feedback
· Working closely with onsite technical & actuarial consultants and other geographically dispersed support staff and clients.
·
What you will need:
· Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.
· ITIL v3 Foundation or higher desirable
· Experience of working in a Product/Application Support teams operating in multiple shifts
· Sound knowledge of Java based APIs with good knowledge of troubleshooting windows issues, Knowledge of permissions on Windows.
· Advanced knowledge of MS SQL – joins, views, SPs
· knowledge of database architecture and database administration
· Knowledge of Windows/Networking with experience with Microsoft Desktop and Server operating systems and technologies.
· Knowledge of cloud and desktop infrastructure, including workstations, servers, networks, virtual technologies – AWS, Azure a plus
· Knowledge of Windows PowerShell a plus
· Experience using FIS Prophet Professional or other modelling application(s) is an add on.
· Familiarity with the fundamental principles of ITIL
Added bonus if you have:
· Excellent oral and written communications skills
· Strong problem-solving and diagnostic skill skills
· Ability to work effectively with minimum supervision with a strong sense of ownership.
· Customer service and team focus
· Working knowledge of diagnostic utilities (desirable)
· Ability to think laterally - suggest pragmatic solutions to complex IT issues.
· Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
· Extensive Health Benefits Program along with the Family Protection Plan
· Best-in-class career mobility options across the globe
· Award-winning learning offerings for career development
· Adaptable home - office work model
· Opportunity to work with global teams and clients
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Official account of Jobstore.
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:.
Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
About the team:
What you will be doing:
What you will need:
Added bonus if you have:
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
Opportunity to work with global teams and clients
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Official account of Jobstore.
Guy Carpenter is seeking candidates for the following position based in the New York City office:
Summary: We are seeking a highly experienced and skilled Senior MERN Stack Production Support Lead to join our team. As the Senior Production Support Lead, you will be responsible for overseeing the maintenance and support of our MERN (MongoDB, Express.js, React.js, Node.js) stack applications and other legacy applications in a production environment. You will lead a team of production support engineers and work closely with cross-functional teams to ensure the stability, availability, and performance of our applications. The ideal candidate will have extensive experience in MERN stack development, strong leadership skills, and a proven track record in production support.
What can you expect?
What is in it for you?
We will count on you to:
What you need to have:
What makes you stand out?
Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $81,400 to $162,700.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Official account of Jobstore.
We are seeking a Senior Product Support Tech Advisor to join Q2 Solutions, IQVIA’s laboratory business in Austin TX.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
The Senior Product Support Tech Advisor will be responsible for providing level 3 support for internal and external end users for PC, server, and application issues. They will also interact with software vendors, infrastructure services, and/or Application Development to restore service and/or correct core problems.
What you’ll be doing:
What We Are Looking For:
The Knowledge, Skills and Abilities needed for this role:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, visit https://jobs.iqvia.com/benefits.
If you’re looking to unleash your potential, join Q2 Solutions, IQVIA’s laboratory business, to help make the extraordinary possible!
Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/q2-solutions-eoe
Q² Solutions’ ability to operate and provide certain services to customers and partners necessitates Q² Solutions and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/q2-solutions-covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $100,000.00 - $150,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Official account of Jobstore.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Senior Consultant, Production Application Support, you will be joining the Equity Markets group within the Capital Markets Technology team. You will work with business and technology partners along with vendors to ensure continuity of trading systems to minimize impact to CIBC operations in a fast paced challenging environment. You will provide application or infrastructure technical expertise as needed for projects and initiatives related to the implementation and support.
How You’ll Succeed
Who You Are
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-161 Bay St., 5thEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Application Production Support, Business Requirements, Impact Analysis, Implementation Planning, IT Maintenance, IT Operations Support, Technical Leadership, Work CollaborativelyOfficial account of Jobstore.
Key Responsibilities
Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
Develop new procedures and Best Known Methods (BKMs) to service new products.
Participate in Engineering Design Reviews
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Drive resolution of key issues with Engineering. Own beta site test plans and reporting
Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Format
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
7 - 10 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
YesU.S. Salary Range:
$120,000.00 - $165,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Official account of Jobstore.
Marsh McLennan is seeking an experienced Specialist - IT Application/Production Support to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be responsible for overseeing the Training Hub for content owners, ensuring the seamless onboarding of new content owners, and providing valuable insights through analytics reporting across various MarCom Tech products. This position offers an exciting opportunity for an individual with a strong analytical mindset, excellent project management skills, and a passion for optimizing digital workplace experiences.
We will count on you to:
Provides Level 2 Application and technical support to colleagues across multiple applications. This Application Support analyst is a key support role and provides assistance to the MARSH Business. The resource will report in to the L2 Application Support Manager and be a key member of the team with below responsibilities:
Routing open incident tickets to Development teams for resolution if team cannot resolve.
Responds to incidents within SLA or within a timely manner with appropriate level of urgency. Determines appropriate hardware and software based on corporate policy and end user requirements. Effectively communicates and follows up with colleagues on all incidents and requests. Escalates incidents and questions to appropriate support groups. Ensures all service feedback and updates are provided in a timely manner to all stakeholders. Uses corporate incident management system to record and track all support work. Take ownership of end user incidents providing effective communication and resolution Provide technical applications support across a range of technologies including but not limited to Java, Oracle and Powershell Provide effective investigation and root cause analysis for problem management process. Supports team’s abilities and functions through positive customer relations. Provides coaching and mentoring to other team members. Contributes to the improvement and enhancement of processes and procedures. Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
What you need to have:
3 years of experience working in Application/Production Support and carrying out responsibilities related to Essential qualifications.
Any project/app that they have recently worked on/or supported using any latest tech stack – React, Python, Angular, Java, Mongo DB, SQL Server, Oracle DB
Any troubleshooting experience where they have used tools such as Datadog, Splunk, Grafana, App Dynamics, Kibana etc.
Any interest or have they undergone any trainings recently to upskill themselves
Previous application support(L2&L3 support) experience, not network or Service desk(L1) support
Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.
Official account of Jobstore.
You will be involving in creating product contents and knowledge base articles used by diverse audience. Your creation serve as a bridging tool to effectively communicates complex information to the audience. You will be needed to actively collaborate with the product champions, UX designer and tech folks to gather information and translate it into clear, concise, and accurate documentation. The ideal candidate will need to have strong writing skills, technical aptitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
• Documentation Development: Create, review, update technical documentation related to company’s core products.
• Information Gathering: Collaborate with In-House Development team, Product Managers and other stakeholders to gather technical information and ensuring accuracy of documentation.
• Maintenance: Takes up ad-hoc documentation updates when needed, pre-sale or post sales as product usage or technology changes.
• Coordinates with translation specialists to ensure knowledgebase contents are suitable for global customers.
• Uploads localized contents to CMS systems.
• User Support: Assist in reproduction of issues escalated and provide viable solutions.
Requirements:
• Diploma/Nitec or equivalent qualification in English, Technical Writing, Computer Science, Electronic Engineering or a related field.
• Have some experience in related field preferably in a product company.
• Knowledge of HTML and CSS hands-on experience or other markup languages is preferred.
• Familiarity with content management systems (Contentful, Wikis, Wordpress).
• Exceptional writing, editing and proofreading skills.
• Ability to grasp technical concepts quickly and explain them in a concise and clear manner.
• Experience with graphic designs tools and techniques is good to have.
Attributes we looking for:
• Quick learner, critical thinker, multitasker and problem solver.
• Able to adapt to changing requirements and environment.
• Can work independently with less supervision as well as a team player with a collaborative mindset.
• Resourceful and persistent.
• Tech savvy (Background in audio devices or consumer electronics preferred).
• Proactive and customer-oriented attitude in delivery of work.
• Willing to work beyond standard hours on some occasions.
Official account of Jobstore.
Tronox is a US listed multinational mining, mineral separation, and chemical manufacturing company. We are a mineral sands miner and the only titanium dioxide pigment producer in Australia.
Tronox is a global leader in the industry, committed to sustainable practices and innovation. As the regulatory landscape in the APAC region evolves rapidly, presenting both challenges and opportunities, we are seeking a seasoned professional to join our dynamic team as a Senior Product Stewardship Advisor.
As the Senior Product Stewardship Advisor for the APAC region, you will:
About you:
Official account of Jobstore.
The Opportunity:
As a Product and Acquisition Support Analyst, you’ll bring your consulting and technical expertise to work alongside leaders in Logistics Management on projects for Setting the Theater. You’ll use your skills and expertise to research, analyze, assess, and plan procurement of equipment.
Your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe. Work with us to solve complex problem around the acquisition, procurement, tracking, fielding, and policies supporting setting the theater.
Further your career while creating mission-forward solutions that matter.
Join us. The world can't wait.
You Have:
Nice If You Have:
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $81,800.00 to $186,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
Official account of Jobstore.
· Perform work in shifts to provide 24/7 on-site or on-call support.
· Incident and Problem management.
· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
· Provide root cause analysis techniques to determine cause and resolve complex system issues.
· Perform post-resolution follow-ups to ensure problems have been adequately resolved.
· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
· Work with onsite and offshore teams across multiple technologies/applications
· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Official account of Jobstore.
JD - Product Support Engineer
About Amagi:
We are a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel deliveries on its platform in over 40 countries. Amagi has a presence in New York, Los Angeles, Toronto, London, Paris, Melbourne, Seoul, Singapore, and broadcast operations in New Delhi, and an innovation center in Bangalore.
For more information: www.amagi.com
The Product Support Engineer is responsible for debugging, tracking, and resolving all issues reported by customers or internal teams. They communicate with customers and provide timely updates on the status of reported issues through the service desk platform. They work in shifts and report to the shift supervisor.
Job Responsibilities:
● Debug, understand, and reproduce the issue reported by the Customer. ● Identify the standard operating process (SOP) to resolve the issue
● Coordinate with the reporter of the issue in getting relevant details that are needed for proper and quick resolution of the issue.
● Strictly follow the defined standard operating process.
● Give regular updates to the supervisor.
● Keep the communication flowing with the customer during the lifetime of the reported issue.
● Escalate to relevant people if the issue is unresolved within a defined time frame.
Skillset Required:
● Good working knowledge of the Linux environment and basic commands ● Hands-on experience with AWS / GCP and Kubernetes is mandatory. ● Scripting knowledge in Python / Bash is preferred.
● Knowledge of video and audio is an added advantage.
● Excellent written and verbal communication skills (English and Hindi/any other Indian Language)
● Excellent problem-solving skills
● Good aptitude and attitude
● Must be able to understand a reported issue and explain it to other stakeholders. ● Must be able to work in a complex, fast-paced, highly dynamic, and flexible environment, mostly team based and collaborative.
Work Location: Bengaluru
Work Mode: In Office, 5 days a week.
Shift: Rotational Shift
Official account of Jobstore.
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
SCOPE OF RESPONSIBILITIES: Responsible for defining product and business direction for Ciena products on Converged Packet Optical products determined via interactions with key customer decision makers, industry initiatives/standards and R&D subject matter experts.
SPECIFIC RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
CANDIDATE PROFILE:
Conseiller principal, gestion des gammes de produits
Description du poste
SOMMAIRE DES RESPONSABILITÉS : Vous serez responsable de déterminer des produits et des activités commerciales pour les produits Ciena sur les produits Converged Packet Optical déterminés en interagissant avec les principaux décideurs, les initiatives/normes de l’industrie et les experts en matière de recherche et développement.
RESPONSABILITÉS :
FORMATION ET EXPÉRIENCE :
PROFIL DU CANDIDAT :
#LI-WH1
#LI-Remote
Official account of Jobstore.
Working Location: Tagore Lane
Responsibilities:
-Manage the product catalogue including but not limited to pricing, product specifications and
sales quotations for respective customers to.
-Provide administrative support to commercial team.
-Assist with consolidation and tracking of customer order.
-Co-ordinate and assist to conduct regular competitors’ price survey for comparison.
-Assist with Stock Inventory Management and Reporting
-Assist with stock take, audit and stock reconciliation
-Assist in the timely and accurate maintenance of product codes for each customer.
-Ensure timely and accurate submission of documents for system maintenance.
-Any other ad-hoc duties as per assigned.
Requirements:
-Diploma/bachelor’s degree in any discipline with at least 2-3 years of working experience in Singapore.
-Working knowledge of Basic Accounting or Inventory software will be an added advantage.
-Computer literate and proficient in Microsoft Office (Words and Excel)
-Proficient in Microsoft application especially Excel (e.g. Pivot Table, Vlookup)
Remuneration:
-Basic Salary: $2500-3200(Depending on experience)
-Working Hours: 5 days work week
-Entitled to 12 days annual leave & 14 days medical leave
Official account of Jobstore.
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of EngineeringTravel Percentage :
0%JR0254708 Product Support Representative Senior
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
To assist the Ambit Asset Finance clients with their day-to-day management of the software as part of the Asset Finance Global Support Team, using your excellent problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions. In addition to Incident Management, you will also use your strong analytical skills to identify, investigate, and analyse current business processes, procedures, and work practices with the aim to improve your client’s efficient use of the software.
About the team:
The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organisations many countries.
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.
What you will be doing:
What you will need:
Added bonus if you have:
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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