Total 58 Support Advisor job vacancies in Manufacturing / Production category in The United States of America

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?  

About the team  

Application Managed Services (AMS) team provides functional support as well as Technical support to the FIS products and client’s Treasury and Payments business operations. 

What you will be doing  

At FIS we are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients. 

Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs. Recreate, document client issues and troubleshoot problems to support product quality.

 What you bring:  

Knowledge / Experience 

• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment. 
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night). 
• Understanding of SWIFT confirmations - MT300, MT5XX 
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages 
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages 
• Understanding of Bank statements - MT9XX and CAMT53 
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments. 
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain 
• Strong client interaction facing role experience 

• Excellent client facing communication skills 
• Excellent interpersonal and communication skills 

• Ability to build, maintain strong client relationships. 
• Excellent problem-solving skills. 
• Able to take the initiative and work independently or in a team 
• Experience in documenting SOPs to support daily operations 
• Strong desktop computing skills in MS office – PowerPoint and Excel 

What you will need:

•  
• Bachelor’s Degree in Commerce or MBA finance  
• ITIL v3 Foundation or higher desirable 

• Fluent in English 
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion 
• Attention to detail – track record of authoring high quality documentation 
• Organized approach – manage and adapt priorities according to client and internal requirements 
• Self-starter but team mindset - work autonomously and as part of a global team 

• Experience in any Treasury Management System (TMS) application 
• Basic understanding of IT tools and servers 
• Understanding of database architecture 

What we offer you  

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities 

• A broad range of professional education and personal development possibilities – FIS is your final career step! 
• A competitive salary and benefits 
• A variety of career development tools, resources and opportunities 

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. 

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting.

About the team: 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products.
• Technical Stack Valdi US:
• OS: UNIX, LINUX, Windows
• FIX Protocol, Front trade support, SQL, Order management System, Regulatory (FINRA: OATS & CAT)
• Monitor and support trading system operations and infrastructure to ensure system reliability and performance during market hours.
• Provide real-time troubleshooting, problem resolution, and client support related to trading system issues.
• Manage and optimize SQL database queries and scripts to ensure efficient data access and manipulation.
• Maintain and enhance trading system connectivity and ensure compliance with FIX Protocol standards for communication between entities.
• Develop and deploy Linux shell scripts to automate tasks and enhance system functionality. Work closely with traders to quickly resolve any technical or operational issues.
• Collaborate with development teams to help deploy system updates, patches, and new functionalities.
• Conduct post-trade analysis and reporting to identify potential issues or improvements.
• Document all incidents and solutions thoroughly for continuous improvement and compliance.

         What you will need:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Demonstrable experience with Linux, SQL, and shell scripting in a high-demand, real-time environment.
• Strong knowledge of FIX Protocol and its application in a trading context.
• Prior experience in a trading support role, preferably in a financial services or trading firm.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to coordinate between multiple teams.

Added bonus if you have:

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to work in Flexible schedule.
• Must be able to perform under pressure

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting.

About the team: 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products.
• Technical Stack Valdi US:
• OS: UNIX, LINUX, Windows
• FIX Protocol, Front trade support, SQL, Order management System, Regulatory (FINRA: OATS & CAT)
• Monitor and support trading system operations and infrastructure to ensure system reliability and performance during market hours.
• Provide real-time troubleshooting, problem resolution, and client support related to trading system issues.
• Manage and optimize SQL database queries and scripts to ensure efficient data access and manipulation.
• Maintain and enhance trading system connectivity and ensure compliance with FIX Protocol standards for communication between entities.
• Develop and deploy Linux shell scripts to automate tasks and enhance system functionality. Work closely with traders to quickly resolve any technical or operational issues.
• Collaborate with development teams to help deploy system updates, patches, and new functionalities.
• Conduct post-trade analysis and reporting to identify potential issues or improvements.
• Document all incidents and solutions thoroughly for continuous improvement and compliance.

         What you will need:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Demonstrable experience with Linux, SQL, and shell scripting in a high-demand, real-time environment.
• Strong knowledge of FIX Protocol and its application in a trading context.
• Prior experience in a trading support role, preferably in a financial services or trading firm.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to coordinate between multiple teams.

Added bonus if you have:

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to work in Flexible schedule.
• Must be able to perform under pressure

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

· Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team:

· We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc.

· We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)

· Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers

· We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy

· We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)

· We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

· Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

· Excellent analytical skills along with good communication skills.

· Experience of supporting end users on products in financial domain across the globe.

· Identify and resolve technical/IT issues.

· Assist in solving complex issues technical and/or functional issues.

· Software licensing assistance

· Guidance in how to improve the user experience of Prophet and other associated applications.

· Problem solving and assessment of technical/functional support to clients.

· Working with clients to help them get the most out of Prophet and other associated applications.

· Make infrastructure recommendations to clients most suited to their modelling and usage of Prophet application.

· Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

· Develop – providing support to Prophet Product Managers as part of the product development lifecycle, including:

· Running model test packs, assisting with software UAT and feedback

· Working closely with onsite technical & actuarial consultants and other geographically dispersed support staff and clients.

·

What you will need:

· Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.

· ITIL v3 Foundation or higher desirable

· Experience of working in a Product/Application Support teams operating in multiple shifts

· Sound knowledge of Java based APIs with good knowledge of troubleshooting windows issues, Knowledge of permissions on Windows.

· Advanced knowledge of MS SQL – joins, views, SPs

· knowledge of database architecture and database administration

· Knowledge of Windows/Networking with experience with Microsoft Desktop and Server operating systems and technologies.

· Knowledge of cloud and desktop infrastructure, including workstations, servers, networks, virtual technologies – AWS, Azure a plus

· Knowledge of Windows PowerShell a plus

· Experience using FIS Prophet Professional or other modelling application(s) is an add on.

· Familiarity with the fundamental principles of ITIL

Added bonus if you have:

· Excellent oral and written communications skills

· Strong problem-solving and diagnostic skill skills

· Ability to work effectively with minimum supervision with a strong sense of ownership.

· Customer service and team focus

· Working knowledge of diagnostic utilities (desirable)

· Ability to think laterally - suggest pragmatic solutions to complex IT issues.

· Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

· Extensive Health Benefits Program along with the Family Protection Plan

· Best-in-class career mobility options across the globe

· Award-winning learning offerings for career development

· Adaptable home - office work model

· Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy.
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s Degree in Commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s degree in commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model

Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

JR0254708 Product Support Representative Senior

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

To assist the Ambit Asset Finance clients with their day-to-day management of the software as part of the Asset Finance Global Support Team, using your excellent problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions. In addition to Incident Management, you will also use your strong analytical skills to identify, investigate, and analyse current business processes, procedures, and work practices with the aim to improve your client’s efficient use of the software.
 

About the team:  

The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organisations many countries.

This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• Incident management

• Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
• Engage directly with clients to resolve incidents.
• Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
• Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.

• In addition to this, to cover the technical administrator part of this:
  • Server administration – North America Asset Finance projects will be getting an FTP server for NA clients.   Resource needs to maintain passwords, keep xls updated with password activity, provide client access to the server (i.e. handle any whitelisting issues), manage users of the server, manage space on the server.
  • Database admin – preferable to have SQL knowledge, main item we need help with is making space available for the various client files. 
  • Assist CX teams with technical setup of the AF application – specifically assisting CX to get the application loaded locally.

• Client relationship building
• Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.
• Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings.
• Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.
• Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
• Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients. This entails creating and preparing detailed training manuals and ‘how to’ documents to clients and peers alike.

What you will need:

• Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success is imperative.
• Relevant tertiary qualification and/or professional experience in software development, systems analysis, design, and architecture
• Experience with relational databases Microsoft SQL Server and Oracle
• Experience with reading C# and a good understanding of Object-oriented development would be highly desirable.
• Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
• A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision.

Added bonus if you have:

• Experience in Accounting or Leasing would be highly beneficial.
• Previous programming experience will stand you to good stead when analysing complex financial issues. Note: This is not a developer role.
• English language skills required.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS® Private Capital Suite (formerly Investran), our award-winning private equity fund accounting software and reporting solution, unifies fragmented data, automates complex processes, and supports smarter accounting while reducing costs, errors and pressure on your team. It’s backed by our experts, who provide training and technical expertise to help you maximize the value of your investment.

What you will be doing:

Your primary responsibilities will be to provide a high level of client experience in form of support and technical expertise for helping clients get the best use out of the applications and to further develop the product.

Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

• Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

• Excellent analytical skills along with good communication skills.

• Experience of supporting end users on products in financial domain across the globe.

▪ Identify and resolve technical/IT issues.

▪ Assist in solving complex issues technical and/or functional issues.

▪ Software licensing assistance

▪ Guidance in how to improve the user experience of Private Capital Suite and other associated applications.

• Problem solving and assessment of technical/functional support to clients.

• Working with clients to help them get the most out of our product and other associated applications.

• Make infrastructure recommendations to clients most suited to their modelling and usage of PCS application.

• Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

• Develop – providing support to Product Managers as part of the product development lifecycle, including:

▪ Running model test packs, assisting with software UAT and feedback

▪ Working closely with onsite technical & PCS consultants and other geographically dispersed support staff and clients.

What you bring:

Knowledge / Experience

• Excellent oral and written communications skills

• Strong problem-solving and diagnostic skill skills

• Ability to work effectively with minimum supervision with a strong sense of ownership.

• Customer service and team focus

• Working knowledge of diagnostic utilities (desirable)

• Ability to think laterally - suggest pragmatic solutions to complex IT issues. • Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

Qualifications

• Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.

• ITIL v3 Foundation or higher desirable

What we offer you

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• Time to support charities and give back in your community

• A fantastic range of benefits designed to help support your lifestyle and wellbeing

• Great workspaces with dedicated and motivated colleagues

• A broad range of professional education and personal development opportunities

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

We are looking for staff to be part of our Client Experience (Product Support) staff that support FIS® Data Integrity Manager (DIM) aka IntelliMatch) and Payments Investigations Manager (PIM) aka PI/IntelliTracs clients globally.  This role will require interacting directly with clients via our Ticketing Tools and coordinating with internal stakeholders such as Development, Product Management, Professional Services, IT Operations team etc.

What you will be doing

You would be part of the IntelliMatch Product Support team that would primarily be responsible to work on application/product issues reported for IntelliMatch and Payments Investigation. You would be expected to be work on such issues, be the Principal Point of Contact for key Asia and EMEA based clients and own all such issues during your shift.

Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

• Own Client Tickets raised with DIM and PIM Support and work on them as per agreed SLAs towards issue resolution/escalation.
• Play the role of a Functional cum Technical expert within the Support Team
• Manage Relationship for key External/Internal clients
• Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules
• Document and Train the team and peers on key functional/technical concepts as required
• Provide on-call support on Weekends on a rotational basis

What you bring: 

Knowledge / Experience

• Advanced knowledge of working with IntelliMatch/Payment Investigation (PI) (preferably at least 4-5 years of experience with these applications)
• Ability to understand SQL statements (joins, updates, scripts for analysis, etc.) and DB objects
• Good knowledge of Windows, Systems, Fabric services
• At least 3 years’ experience of Product Support or client facing experience with a focus on Product support
• Excellent oral and written communications skills
• Good analysis and problem-solving capability

Qualifications

• Bachelor’s degree in Computer Science or related field
• ITIL Basic certification - desirable

Competencies

• Fluent in English
• Self-starter but team mindset - work as part of a global team
• Customer service and team focus
• Ability to work effectively with minimum supervision with a strong sense of ownership

What we offer you

• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Great workspaces with dedicated and motivated colleagues
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all strives for results.

About the role:
As a Product Support Representative, you will work with FIS clients to deliver in-depth treasury process and product support. You will take incoming inquiries to resolve customer concerns raised during day-to-day operations.  

What you will be doing:

• Provide white glove customer service for FIS software to treasury professionals.
• Support and take on operational items as clients require and contract permits.
• Research client issues and questions and work with other FIS teams to resolve customer items. 
• Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.  
• Document customer information as required to support resolution in a timely manner.  

What you will need:

• Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
• Strong analytical, organizational and time management skills
• The ability to work independently.
• You are an excellent communicator and strong problem-solver.
• Knowledge of FIS products a plus

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all strives for results.

About the role:
As a Product Support Representative, you will work with FIS clients to deliver in-depth treasury process and product support. You will take incoming inquiries to resolve customer concerns raised during day-to-day operations.

What you will be doing:

• Provide white glove customer service for FIS software to treasury professionals.
• Support and take on operational items as clients require and contract permits.
• Research client issues and questions and work with other FIS teams to resolve customer items. 
• Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.
• Document customer information as required to support resolution in a timely manner. 

What you will need:

• Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass