Total 134 Senior Executive Supply Chain Executive job vacancies in Kuala Lumpur

• Position: Company Secretarial, Senior Executive.
• Remuneration: RM 4000-8000.
• Location: Mid Valley City (5-day week), Kuala Lumpur.

Introduction
Chrisjac Recruitment is currently looking for the services of a qualified Company Secretarial Senior Executive to join a successful public listed company in Kuala Lumpur. The successful candidate will be responsible for corporate governance and for ensuring the company complies with its obligations under the Companies Act and the listing rules in Malaysia. The incumbent will have oversight and responsibilties of the Company Share Registter and Share Schemes. This role would suite an ICSA graduate with variuos secretarial experience ideally working within a listed environment.
The Job Role
The successful candidate for this role will be working in a small growing team and the position will assist  the senior Company Secretary with the entire company secretarial functions across various subsidiaries and jurisdictions. The role involve close contact with Directors,senior management,in particular Tax,Legal,Group financial Reporting within the organization.
This is a broad ranging and hands-on role which involves working in a busy team environment.
The responsibilities will involve:
-Dilivery of company secretarial duties for the various subsidiary companies.
-Preparation of broad and committee packs.
-Producing clear and concie munutes of meetings.
-Assist to ensure that the Companies Act and relevant regulatory requirements are adhered to and complied.
-Assist in keeping statutory records of the Company's subsidiaries up-to-date.
The candidate
Aspiring candidates who are interested in this Assistant/Senior Executive level role will have a comprehensive PLC experience with recent experience of managing large share schemes,reports and accounts in a PLC environment listing and organizing large scale AGMs.
Candidates must be a qualified Chartered Secretary/ICSA graduate with minimum 3 years of post qualified experience in handling corporate secretarial duties.
Possess strong knowledge of basic company secretarial compliance matters, maintenance of company registers and share certificates, issuing and transfer of shares and listing requirements.
Experience of convening and attending Board meetings plus preparation of minutes.
Experience of drafting board and shareholder resolutions.
Possess excellent written and spoken English in necessary and essential.
HOW TO APPLY
Interested candidates are hereby invited to apply by forwarding a copy of resume for our review. You may choose to apply online through JOBSTORE byclicking the Apply button to submit your application. Alternatively, candidates may forward thier resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：公司秘書、高階行政人員。
• 報酬：RM 4000-8000。
• 地點：吉隆坡谷中城（每週工作 5 天）。

介紹
Chrisjac Recruitment 目前正在尋找合格的公司秘書高級管理人員，以加入吉隆坡一家成功的上市公司。成功的候選人將負責公司治理並確保公司遵守《公司法》和馬來西亞上市規則規定的義務。任職者將對公司股份登記冊和股份計劃負有監督和責任。此職位適合具有各種秘書經驗的 ICSA 畢業生，最適合在上市環境中工作。
工作角色
該職位的成功候選人將在一個不斷壯大的小型團隊中工作，該職位將協助高級公司秘書履行各個子公司和司法管轄區的整個公司秘書職能。此角色涉及與董事、高階管理層，特別是組織內的稅務、法律、集團財務報告部門的密切聯繫。
這是一個範圍廣泛且需要實踐的角色，涉及在繁忙的團隊環境中工作。
職責將涉及：
- 履行各子公司的公司秘書職責。
-準備廣泛的和委員會的包。
- 製作清晰、簡潔的會議記錄。
-協助確保公司法和相關監管要求得到遵守和遵守。
-協助維持公司子公司的最新法定記錄。
候選人
對這一助理/高級行政級別職位感興趣的有抱負的候選人將擁有全面的 PLC 經驗，以及最近在 PLC 環境中管理大型股份計劃、報告和帳戶、上市和組織大型年度股東大會的經驗。
候選人必須是合格的特許秘書/ICSA 畢業生，並具有至少 3 年處理公司秘書職責的合格經驗。
對基本公司秘書合規事宜、公司登記冊和股票的維護、股票發行和轉讓以及上市要求擁有豐富的知識。
具有召集和出席董事會會議以及準備會議記錄的經驗。
起草董事會和股東決議的經驗。
具備必要且必要的優秀英語書面和口語能力。
如何申請
特此邀請有興趣的候選人透過轉發履歷副本進行申請，以供我們審核。您可以選擇透過 JOBSTORE 線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的 CHRISJAC： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

This role requires a proactive, a team player & an open minded individual as a Supply Chain Executive reporting direct to Regional Operation Manager.

Demand planning:

• Demand planning for Malaysia.
• Manage stock reservation Storage location for Malaysia.
• Coordinate with the stakeholders of forecast Bias, supply risk & SLOB.
• Manage the Planning book and lead in monthly SNOP meeting.
• Review & submit monthly resupply for Hong Kong upon consolidate planning book.
• Manage reports for Malaysia (inventory overview & SLOB report).

Logistics:

• Outbound shipments to Luxasia countries, include the following:

• Inbound shipments from Global to Southeast Asia Joint Venture:
• Process invoices for Global to Malaysia Joint Venture
• Manage Malaysia stock transfer:
• Get freight quotation approved.
• Liaise with outbound team for booking of shipments.
• Manage Inbound discrepancies.
• Manage Malaysia bundling (Article creation, Update PLC, bundle PO to send to warehouse for processing, Ensure HSA & ICP updated, decoding assigned).
• Stocks transfer within Storage location (MIGO).
• Assist with reports (Supply tracker, tracking shipments, consolidate discrepancies, outbound freight details)

• 3-4 years experiences in Demand/Supply & inbound/Outbound. Diploma/Degree holder preferred.
• Good communication skills.
• Well versed in SAP, MS excel & PowerPoint.
• A great team player.
• Positive, good learning attitude, critical thinker, problem solving & open to take up challenges.
• Able to adapt to changes in FMCG industry.
• Willing to perform other ad-hoc duties assigned by manager.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Empowering, fun and vibrant culture to grow professionally
• Strong learning ground for your career and opportunity to work with globally renowned brands
• Complimentary Goods and Flexi Benefits

We are looking for a creative and energetic Marketing Executive to join our team and play a key role in driving brand awareness and engagement. You will be responsible for managing events, executing organic social media campaigns, overseeing marketing initiatives, and ensuring our website is up-to-date and functioning smoothly. This is a fast-paced and dynamic role, perfect for someone who thrives in a collaborative environment and wants to learn the breadth of marketing.

Responsibilities:

Event Management:

• Assist in planning and execute in-person events and webinars across all StashAway markets, with a strong focus on Singapore.
• Assist in planning and execution of event promotion and registration processes.
• Work with designers and copywriters to produce event promotional material.
• Measure event success and report on key metrics.
• Look for ways to amplify StashAway brand awareness through events.

Social Media Management:

• Assist in developing an organic social media calendar for Singapore, Malaysia, Hong Kong, Thailand, and UAE markets.
• Create engaging content (written, visual, and video) for various social media platforms.
• Grow community engagement on social media platforms.
• Monitor and analyse social media performance, and recommend strategies for improvement.

Marketing Campaign Execution:

• Ensure timely execution of Singapore marketing campaigns.
• Work closely with CRM, online marketing, product marketing, design and other relevant teams to ensure smooth campaign launches.
• Measure campaign performance by providing reports on key metrics.
• Conduct competitor research across all markets.

Website Management:

• Maintain and update content on the website regularly

• Proficiency in English, both spoken and written.
• Understanding and experience in event management.
• Understanding and experience in social media marketing principles and best practices.
• Ability to manage multiple work streams and be organised to work towards deadlines.
• Experience with Strapi would be a good to have.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Hybrid working arrangement: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.


Team bonding budget and initiatives


• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Serve as the go-to expert for Employee Benefits within the company, supporting all stages from onboarding to claims processing. (You’ll receive training on the Employee Benefits front).
• Prospecting and hunting for leads via cold calls and research.
• Negotiating with prospects to achieve win-win situations to close a deal.
• Achieve individual sales targets efficiently and effectively.
• Collaborate with financial advisor representatives to restructure insurance for prospective clients.
• Conduct thorough market segment analysis to identify key opportunities for group products.
• Handle service-related inquiries for both existing and new Employee Benefit clients.
• Manage follow-ups on outstanding premiums and claims excesses.
• Ensure compliance with regulatory requirements set by Bank Negara Malaysia (BNM).
• Serve as a liaison between the company and insurance/Takaful operators.

WHAT WE EXPECT OF YOU:

• A strong drive in excelling in direct sales. Fresh graduates and those new to the workforce are encouraged to apply.

• No prior knowledge of insurance is necessary; we offer in-house sales and product training to help you become proficient in the field.
• Adaptability, can-do attitude, and a deep hunger to improve. 
• Resilience to handle setbacks and customer rejections. 
• Goal-oriented mindset with a focus on achieving targets and delivering results.

• If you have a keen interest in leveraging technology to create distinctive propositions for the Malaysian market and enhancing the efficiency of insurance processes, we would like to hear from you.
  
  

OUR CULTURE:

• We're a dynamic team of young, vibrant individuals driven by the passion to sell a product that truly impacts lives.
• We're committed to partnering with you to ensure your success from day one. It's a collaborative effort where we'll provide the support and resources you need, and we trust you to take ownership of your growth and development journey.
• We actively practice a culture of continuous improvement, and we prioritise self-reflection and open feedback.
• Expect quarterly 1-1s with your Manager to shape your personal goals and accelerate your career growth.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

WHAT YOU WILL OWN:
- Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Be willing to learn the ability to sell on the phone as second nature.
- Self-motivated, goal-oriented, able to work independently and as part of a team.
- Meet the expected daily productivity in terms of the number of calls and sales.
- Problem-solving comes as second nature; constantly striving to provide solutions that are in sync with company offers.
- Be sales-minded and resourceful to hit set KPIs.
- Using CRM tools to record calls, sales and other useful information accurately.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

You will play an important role to:

• Responsible on the production of marketing materials to promote the trade show
• Develop and execute comprehensive marketing campaigns to engage audiences, and undertake campaign planning and execution for multi-channel and cross device marketing by proposition to deliver campaign metrics.
• Translate marketing strategies into practical campaign execution metrics including acquisition targets, customer engagement and retention targets, brand awareness and new proposition development and other innovation goals.
• Implement content strategy with wider marketing and related teams (e.g. Creative), to define specific content, customer experience and target journeys by channel and specific measurable goals to inform optimisation and RoI.
• Effectively manage project timelines, ensuring all marketing initiatives are delivered on time and within budget.
• Manage processes and platforms to ensure appropriate visibility and tracking of multi-channel conversion and channel attribution.
• Leverage in depth audience understanding to better target / personalise marketing content that resonate with audiences at the right time.
• Work independently with minimal supervision, displaying self-motivation, initiative, and the ability to prioritize tasks effectively.

ROLE POSITIONING AND OBJECTIVES:

While leads are provided, you will be expected to:

• Have the ability to sell gift cards on the phone and mainly communicate with HR managers, Office Administrators and Benefits managers looking to partner with foodpanda for business.
• Able to understand and meet the needs of our potential partners and immediately build a trusting relationship.
• Achieve sales target which given by the manager.
• Build relationship and manage new clients.
• Proactively communicate with other PIC at client side, when & if needed.
• Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus,but not mandatory.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• Meet the expected daily productivity in terms of number of calls and sales
• be resourceful & able to handle client objection   

WHAT YOU WILL OWN:

• Enjoyable, dynamic and challenging working environment
• Responsibility from day one in a fast-growing global company
• Employee Discount Codes
• Regular company and team events
• E-learning platform

Establishes project priorities and schedules, in line with strategic plans and operating objectives. Provides specialized advice, facilitation, and support to management, faculty, staff, and/or students in the development and implementation of effective systems, procedures, programs, and/or practices. May oversee one or more specified key operational or business functions for the unit, as appropriate to individual requirements:

Responsibilities:

• To coordinate with 3PL & in-house team for installation/service.
• To work with customers to check aircon unit upon receiving.
• To handle RMA cases when necessary.
• To coordinate with customer service and customers on installation/service appointments.
• To conduct check on installation team and report to management on workmanship compliance.
• Troubleshooting and training.
• QC of installation works.
• Any other task assigned by supervisor.
• To assist customer in resolving with smart home application issue.

Why join us?

• PRISM+ is a great place to push your career to the next level.
• At PRISM+, we operate with the shared values of integrity, quality and accountability in everything we do.
• PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice in everything we do.
• Exceptional learning and professional development opportunities.
• Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

• Candidate must possess at least a Degree.
• Required language(s): English/Malay/Chinese.
• Minimum 1 year of working experience in the related field will have an advantage.

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners..

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
• Be sales-minded and resourceful to hit set KPIs.
• Manage vendor objections according to set guideline
• Record calls, sales and other useful information accurately into CRM tool following guidelines
• Active check and respond in the company’s collaboration platform

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Finance Executive to help us to achieve our mission and create a welcoming and collaborative community.

Duties and Responsibilities:

• Responsible for the daily operations of accounts assigned including account receivable, journal entry, bank reconciliation

• Carry out account receivables, prepare invoices, official receipt, daily, weekly & monthly collection reports, work closely with operation and the team, etc.
• Monthly closing of management account in a timely manner
• Prepare weekly/monthly management, landlord reconciliation and sales commission reports
• Ensure proper maintenance of documentation and filing to support financial reporting
• Check and verify documents on reconciliation and ensure proper documentation for internal and external auditor’s review
• Timely reporting to Management
• Assist to update Balance Sheet and P&L Notes
• Involved in BS Notes review with the Group Finance Team
• Support Malaysia AR Finance Team from time to time (if any)
• Other ad hoc tasks

• Diploma/Advance Diploma/Degree in Accounting or Finance

• Meticulous and attention to detail

• 1-2 Years working experience in Accounting and Finance role

• Hands on experience in Accounting Software

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Must be able to work independently under tight schedules

• Fresh graduates are welcome to apply

• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants

WHAT YOU WILL OWN:

Have the ability to sell on the phone as second nature.

● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.

● Be sales-minded and resourceful to hit set KPIs.

● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.

● Meet the expected daily productivity in terms of number of calls and sales

● Keep records of calls and sales and note useful information in an organized fashion.

● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.

● Constantly excelling in meeting and exceeding KPI elements set by the company.

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard.

We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

• Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service
• To maintain desired levels of productivity & accuracy on audits performed by self
• To coach front line agents on overall SOP, Process and new changes
• Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement projects

DUTIES AND RESPONSIBILITIES:

• Performs chat & call monitoring and provides trend data to the site management team.
• Uses a quality monitoring data management system to compile and track performance at team and individual level.
• Performs monitors of chat, Call, and email responses. Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.
• Provides feedback to call center team leaders and managers.
• Analyze CSAT ratings for the country/ BPO to identify customer pain points.
• Flag non performing agents & support performance with coaching & feedback interventions via team leader
• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives
• Participate in calibration calls to improve overall understanding & usage of QA Scorecard

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned.