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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションエンジニア)
エクイニクスでは2024年4月入社を対象にした新卒採用を行っています。
世界のデジタルインフラストラクチャを支えるという社会貢献性の高いグローバルカンパニーで、いままで学んだ事、あなたのコミュニケーション能力、チームワーク力、主体性など、年功に囚われない自由な社風のもと存分に活かしませんか？
エクイニクスについて
エクイニクスはグローバルなデジタルインフラストラクチャ企業です。デジタル時代のビジネスリーダーは、成功の原動力となるインフラを信頼性の高いエクイニクスのプラットフォーム上に結集し、相互に接続しています。エクイニクスは、お客様がビジネス優位を構築するために必要な、すべての場所で、すべてのパートナーと、すべてのビジネス機会に、アクセスすることを可能とします。日本国内のエクイニクスのオフィスおよびデータセンターは、東京と大阪で展開しています。
業務内容
当社のデータセンター内でのお客様からの問い合わせや、お客様とお客様を結ぶケーブリング作業(相互接続)などを⾏なっていただきます。
日頃から英語を使用して業務を行っていただきますので英語能力も伸ばすことができます。
募集職種/採用数
Customer Operations Engineer 候補:１名
雇用形態
正社員 ※期間の定めなし、試用期間あり（3ヵ月）
応募資格
月額初任給
大卒以上一律: 275,000円（左記金額に30時間の見込み残業代含む）
-30時間を超える時間外労働分についての割増賃金は追加で支給
賞与 年1回（3月支給）
諸手当
勤務地
都内／都内近郊データセンター ※地域を大きくまたぐ定期的な転勤などはございません。（大阪勤務希望者は個別相談可能）
勤務時間
-月16日勤務
休日休暇
年間休日120日以上
※ただし、配属先・勤務形態により休日数は異なります。
※勤務時中に引継ぎをしっかりした後はしっかりと休むことができ、会社からのメールや電話がなく、
シフト希望は考慮し、仕事とプライベートのON OFFをしっかりつけられます
各種保険 健康保険、厚生年金保険、雇用保険、労災保険、確定拠出年金
福利厚生
選考フロー 面接3回＋Web適性検査
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
Involved in escalating and expediating higher level orders, upon supervision
Actively follows up on work orders in the queue to support the overall team
Maintains notes and records of activity fulfillment in the ticketing system
Installations
Rack and stack basic customer equipment, with guidance from more senior team members.
Supports routine intra-cage and infrastructure installations, under guidance, which may include:
- routine ladder racks and basic fiber raceways; - basic cable management and support systems (patch panels); - routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
Cross-Connect
Supports basic cross-connect troubleshooting
Testing / Troubleshooting
Supports basic testing and routine installations of customer assets
Supports standard layer 1 cross-connect certification testing, under supervision
May learn more semi-routine testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Customer Management
Supports customer satisfaction with timely adherence to following basic order execution requirements
Delivers quality customer service experience when interfacing with customers
Discusses time expectations on new deployments, by following standard operating procedure guidelines
May support customers on-site through access and escorting services
Projects
Supports fulfillment of projects under close supervision
Training
Completes assigned training in a timely manner
Qualifications
Typically requires a high school diploma
1 year of equivalent work experience
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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