Total 41 Software Architect job vacancies in Quality Assurance / Control category in The United States of America

Job Objectives

The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process

The team acts as a quality gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

The successful candidate will be working with Project and Technical Delivery managers to ensure high quality of deliverables.

Key Responsibilities

· Establish controls and compliance checks on SDM processes

· Design, formulate and enforce governance & compliance process improvement.

· Conduct quality gate review for SDM major milestones (analysis, design, build, test and deployment)

· Perform walkthroughs and interviews with project and application delivery managers to drive process adherence

· Report findings and provide consulting support in ensuring compliances with procedures

· Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

· Degree in computer science/engineering or related disciplines

· At least 6 to 9 years of relevant experience in IT process compliance audit or Project Management

· Excellent written and verbal communication, interpersonal, organization and analytical skills a MUST

· Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint

· Prior experience in IT risk management and security will be added advantage

Key Responsibilities

· Overall accountable and responsible for delivery of testing services across the programme or project/s

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Drive and collaborate with test service providers and relevant Bank’s stakeholders to plan all testing related deliveries for the programme or projects

· Works with the testing service providers and relevant Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business) and testing service providers to ensure testing services meet the banks’ objectives and demand.

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders on testing service providers.

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the programme or project/s

· Participate and contribute in forums, as required, to drive testing transformation and innovation.

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

· To support and advance implementation of the test automation strategy for the respective domain

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team.

Key Requirements

· Test management skill

· Hands-on experience and management experience in handling Manual, Automation and Performance testing

· Management skill in handling big team & Stakeholders.

Job Objectives

The candidate will work closely with the respective stakeholders across the organisation to drive testing transformation which is aligned to the organisation’s transformation strategy.

Reporting to Test Lead, the candidate will ensure the overall successful delivery of all testing services provided by the organisation for any projects, change requests and production fixes for Customer Management & Credit Origination suite of applications.

The candidate is also expected to manage and ensure the successful the delivery of testing services provided by the organisation’s appointed test service providers, and in accordance to the organization’s standards and processes.

Key Responsibilities

· Overall accountable and responsible for delivery of testing services across the Customer Management & Credit Origination Domain.

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers.

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.

· Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.

· Participate and contribute in forums, as required, to drive testing transformation and innovation.

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team.

Qualifications and Skills Required

· Bachelor’s Degree or Master’s degree in computer engineering or related field.

· Proven working experience in test delivery or equivalent role with at least 12 to 15 years relevant experience in large and complex organisations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing.

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.

· Strong domain knowledge on Customer Management and Credit Origination. Experience in managing testing one or more areas of these domains will be an advantage.

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.

· A proven, successful track record of managing shared IT service development and/ or IT Testing Services.

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.

· Strong attention to details, excellent analytical and problem solving skills.

· Experience in managing multiple external testing service providers.

· Experience in managing multi-cultural, diverse, direct and virtual teams.

· Experience in various testing tool suites like HP UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Tosca, Selenium, JIRA etc.

· Must display a high level of professional judgment, commitment, integrity, and teamwork.

· Excellent client facing, internal communications, written and verbal communication skills.

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Job Objectives

Manage and oversee the day-to-day delivery of test services by Bank appointed vendors across the Compliance tech program i.e. AML-KYC and Transaction monitoring apps like ACTIMIZE

Key Responsibilities

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing across the Compliance tech program

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

· Drive and collaborate with all the Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

· Participate and contribute in forums, as required, to drive testing transformation and innovation

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team

Key Requirements

· Bachelor’s Degree or Master’s degree in computer engineering or related field

· Proven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organisations preferably in the area of Compliance Tech.

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

· Proven, successful track record of managing shared IT service development and/ or IT Testing Services

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong domain knowledge of AML-KYC apps like DETICA(Net Reveal) & Transaction monitoring apps like ACTMIZE and MANTAS.

· Strong attention to details, excellent analytical and problem solving skills

· Experience in managing multiple external testing service providers

· Experience in managing multi-cultural, diverse, direct and virtual teams.

· Experience in various testing tool suites like HP UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Tosca, Selenium, JIRA etc.

· Must display a high level of professional judgment, commitment, integrity, and teamwork.

· Excellent client facing, internal communications, written and verbal communication skills.

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Job Objectives

Manage and oversee the day-to-day delivery of test services by Bank appointed vendors across the Finance and SAP upgrade program

Key Responsibilities

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors across the Finance and SAP upgrade program

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

· Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

· Participate and contribute in forums, as required, to drive testing transformation and innovation

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team

Key Requirements

· Bachelor’s Degree or Master’s degree in computer engineering or related field

· Proven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organisations preferably in the area of Banking and Finance

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

· Proven, successful track record of managing shared IT service development and/ or IT Testing Services

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong domain knowledge of SAP system and modules like AP, MM, FM and GL. Coordinate closely with SAP functional and technical team to validate system functionality.

· Strong attention to details, excellent analytical and problem solving skills

· Experience in managing multiple external testing service providers

· Experience in managing multi-cultural, diverse, direct and virtual teams.

· Experience in various testing tool suites like HP UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Tosca, Selenium, JIRA etc.

· Must display a high level of professional judgment, commitment, integrity, and teamwork.

· Excellent client facing, internal communications, written and verbal communication skills.

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Job Objectives

Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing across the Finance and regulatory reporting program

Key Responsibilities

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing across the Finance program

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

· Drive and collaborate with all the Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

· Participate and contribute in forums, as required, to drive testing transformation and innovation

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team

Key Requirements

· Bachelor’s Degree or Master’s degree in computer engineering or related field

· Proven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organisations preferably in the area of Banking and Finance

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

· Proven, successful track record of managing shared IT service development and/ or IT Testing Services

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong domain knowledge on Finance and Regulatory program

· Strong attention to details, excellent analytical and problem solving skills

· Experience in managing multiple external testing service providers

· Experience in managing multi-cultural, diverse, direct and virtual teams.

· Experience in various testing tool suites like HP UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Tosca, Selenium, JIRA etc.

· Must display a high level of professional judgment, commitment, integrity, and teamwork.

· Excellent client facing, internal communications, written and verbal communication skills.

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Job Objectives

The Process Assurance Team is within Group Banking Technology (GBT), supporting bank’s Project, Development and Technology Delivery teams to ensure process compliance to System Development Methodology (SDM) process.

The team acts as an assurance gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

This position serves as a Process Assurance Analyst for the software delivery assurance as per the established processes and guidelines, the lead will drive process compliance to all the software releases into production. The lead will also contribute to drive continuous improvements withing Software Delivery Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior project managers and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priority projects and releases.

Key Responsibilities

• Independently plan, conduct, and coordinate process assurance assignments, involving waterfall and agile projects. Review progress and evaluates results, which are communicated to the Project Manager and key stakeholders.

• Independently leads and plans interaction with project managers and delivery leads to establish/execute process assurance plans.

• Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

• Degree in computer science/engineering or related disciplines.

• > 3 years of hands-on application development experience in the banking industry, preferably led a development team before.

• Audit / Technology Risk Management experience

• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

• Strong written and verbal communication skills.

Job Objectives

The candidate will work closely with the respective stakeholders across the Bank to drive testing transformation which is aligned to the Bank’s transformation strategy.

Reporting to the Test Engineering Lead, the candidate will ensure the right testing automation tools are put in place and the usage of these tools will bring about measurable improvements in overall testing productivity, effectiveness and efficiency.

The candidate is also expected to support best practice adoption across the Bank’s appointed test service providers in accordance with the organization’s standards.

Key Responsibilities

· Support and drive the test engineering strategies across bank, in-line with leading practices covering automation, performance testing etc.

· Support the test automation framework for functional testing using the tool Tosca in collaboration with the testing service providers and also responsible for supporting its on-going maintenance.

· Support non-functional testing using the tool Load runner, in collaboration with the testing service providers and also responsible for supporting its on-going maintenance.

· Support and maintain the infrastructure related to the testing tools

· Deliver test engineering support for various delivery methodologies including Waterfall, Agile and DevOps initiatives.

· Ensuring knowledge management is effectively institutionalised including maintaining and moderating the content of knowledge management tools.

· Support the increased coverage of automation by providing inputs on the tool capabilities to achieve target transformation benefits.

· Establish and drive the best practices adoption in tool usage

· Co-ordinate with the testing tool vendors to understand the latest features of the tools and plan upgrades in the bank

· Work with the Bank’s appointed test service providers to understand the additional features required in the tools and co-ordinate with the tool vendors to bring in the new features to the bank

· Support the researching and study for relevant testing tools which can bring in improvement in quality/productivity/efficiency in testing

· Work with tools vendors and project testing team when there is a need to build a customisation and be responsible to get the customisation delivered and maintained

· Interface with different teams within the bank for test engineering problem solving

Qualifications and Skills Required

· Bachelor’s Degree or Master’s degree in computer engineering or related field.

· Proven working experience in Test Engineering, or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in the area of Banking and Finance

· Proven experience with design & implementation of testing tools supporting the various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall

· Strong, working knowledge and proven experience in the use of DevOps to support test automation

· Strong, working knowledge and proven experience in setting up and running distributed test execution for test automation

· Strong, working knowledge and proven experience in setting up and running mobile test automation

· Strong experience in market leading testing tools such as Tosca, Load Runner, Appium, Selenium, Jira, Zephyr (or equivalent), Mobile Device Farms, QuerySurge

· Experience in working in multi-cultural, diverse, and remote virtual teams.

· Excellent client facing, internal communications, written and verbal communication skills.

· Strong attention to details, excellent analytical and problem-solving skills.

· Tosca certifications AS1, AS2, TDS1, TDS2 will be highly desirable

· Testing or quality related certifications (eg ISTQB), PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

- Prepares test plans, test cases and test scripts. to test each software component and demonstrate the business condition under test and the expected results.

- Execute regression tests, functional tests and data tests.

- test environment setup, defects tracking and coordinating with PO, users and tech team to resolve the issues and determine defect priority.

- Estimates work requirement for contribution to the project sprint plan, report and track UAT deliverables.

- Stays abreast of QA & Testing best practice and latest available tools (HP Quality Centre and ALM) , frameworks and standards.

- Ensures high Quality and accuracy is maintained through to software release.

· Prepares test plans, test cases and test scripts. to test each software component and demonstrate the business condition under test and the expected results.

· Execute regression tests, functional tests and data tests.

· Test environment setup, defects tracking and coordinating with PO, users and tech team to resolve the issues and determine defect priority.

· Estimates work requirement for contribution to the project sprint plan, report and track UAT deliverables.

· Stays abreast of QA & Testing best practice and latest available tools (HP Quality Centre and ALM), frameworks and standards.

· Ensures high Quality and accuracy is maintained through to software release.

Job Objectives

The Process Assurance Team is within Group Banking Technology (GBT), supporting bank’s Project, Development and Technology Delivery teams to ensure process compliance to System Development Methodology (SDM) process.

The team acts as an assurance gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

This position serves as a Process Assurance Analyst for the software delivery assurance as per the established processes and guidelines, the lead will drive process compliance to all the software releases into production. The lead will also contribute to drive continuous improvements withing Software Delivery Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior project managers and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priority projects and releases.

Key Responsibilities

• Independently plan, conduct, and coordinate process assurance assignments, involving waterfall and agile projects. Review progress and evaluates results, which are communicated to the Project Manager and key stakeholders.

• Independently leads and plans interaction with project managers and delivery leads to establish/execute process assurance plans.

• Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

• Degree in computer science/engineering or related disciplines.

• > 3 years of hands-on application development experience in the banking industry, preferably led a development team before.

• Audit / Technology Risk Management experience

• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

• Strong written and verbal communication skills.

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program.
• Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Job Responsibilities

· Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

· Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

· Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

· Participate and contribute in forums, as required, to drive testing transformation and innovation

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team

Job Requirements

· Bachelor’s Degree or Master’s degree in computer engineering or related field

· Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

· Proven, successful track record of managing shared IT service development and/ or IT Testing Services

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

· Strong attention to details, excellent analytical and problem solving skills

· Experience in managing multiple external testing service providers

· Experience in managing multi-cultural, diverse, direct and virtual teams

· Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

· Must display a high level of professional judgment, commitment, integrity, and teamwork

· Excellent client facing, internal communications, written and verbal communication skills

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

• Works with the testing service providers and the Bank’s other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

• Engages with the Bank’s various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

• Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers

• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

• Drive and collaborate with all the Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

• Participate and contribute in forums, as required, to drive testing transformation and innovation

• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key Skills:

• Test management across multiple streams

• Good organisational skills, with attention to detail

• Focus on quality and delivery, Experience with Data Migration testing

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field

• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

• Proven, successful track record of managing shared IT service development and/ or IT Testing Services

• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

• Strong attention to details, excellent analytical and problem solving skills

• Experience in managing multiple external testing service providers

• Experience in managing multi-cultural, diverse, direct and virtual teams

• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

• Must display a high level of professional judgment, commitment, integrity, and teamwork

• Excellent client facing, internal communications, written and verbal communication skills

• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Job Objectives

Test Operations Analyst will work closely with the respective stakeholders within the test department, primarily TPMs (Test Programme Managers) and test vendor partners to make sure the testing operation functions are running seamlessly.

Reporting to the Test Operations Lead, the candidate shall ensure that operation functions are tracked, monitored and reported periodically.

Key Responsibilities

· Manages the administrative processes, methods and standards to ensure that the operation functions within the Bank’s department is adhered

· Design tracking and reporting mechanisms to ensure the administrative function are compliant with defined policies and standards

· Design and operate a process to centralise the main 4 administrative functions in the financial lifecycle

- Request for eCRF (Electronic Contract Repository Form)

- Request for eMemo (Electronic Memo request for budget drawdown)

- Request for ePR (Electronic Purchase Request)

- Invoice clearance and monitoring

· Collaborate and define clear segregation of functions between Testing Department and P&OP (Process & Operations Planning team), a shared operation functions across GIPS (Group Infrastructure & Platform Services)

· Work with P&OP team to make sure hygiene factors such as e-learnings and clean desk policies are adhered to

· Support the Bank’s Business Continuity Program functions such as BCP awareness and Calltree exercise

· Work closely with Business Finance & P&OP teams to make sure HC are tracked, reported and provide trend analysis periodically

· Drives and measures adoption of GTO testing processes, methods and standards across GTO domains

· Support the team to daily operation such as seating and timesheet

· Support the coordination of any operation functions with 2 Bank’s offices in Malaysia

· Updates and maintains standards/ processes/ methodologies relating to testing and ensure alignment with other Bank’s GTO defined policies/ guidelines/ processes in supporting IT delivery to business.

· Provides periodic reports on quality metrics used to benchmark and measure respective Testing domains and adherences to GTO defined standards on testing.

Key Requirements

· Bachelor’s Degree in computer engineering/ Banking & Finance or related field

· Must have good oral and written communication abilities

· Proven working experience in operation administrative functions equivalent role with at least 6 to 9 years relevant experience in Banking and Finance

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong attention to details, excellent analytical and problem-solving skills

· Experience in financial lifecycle primarily in procure to pay process

· Experience in vendor management to deal with external vendors

· Testing or quality certifications will be preferred

· Must display a high level of professional judgment, commitment, integrity, and teamwork