Total 16 Service Engineer job vacancies in Seberang Perai Selatan

We are looking for a motivated, dynamic Service Manager to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd.

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(near Sunway Carnival Mall)

Key Responsibilities:

- Design and development of mechanical parts include plastic injection molding tray, machining pallet, jig, fixture for SSD drive manufacturing, including conceptualization, prototyping, testing, and implementation.

- Analyze and improve existing manufacturing processes and equipment for better performance, cost-efficiency, and reliability.

- Collaborate with cross-functional teams, including production, quality assurance, and R&D, to integrate new technologies and methodologies into the manufacturing process.

- Conduct thorough risk assessments for equipment designs and processes, implementing preventive measures to minimize downtime and ensure safety.

- Manage equipment development projects, ensuring they meet timelines, budget constraints, and quality standards.

- Stay abreast of the latest trends and advancements in mechanical engineering and SSD manufacturing technology, incorporating innovative solutions into our operations.

- Provide technical guidance and mentorship to junior engineers and technicians.

POSITION SUMMARY:

In this position, the individual will be responsible for fully supporting the Department Manager on the development of the Company goals, strategy and tactics. The most important being the ability to work with the team to assure the good execution. The individual will work with the team to fully support the company and department goals.

PRINCIPLE DUTIES AND RESPONSIBILITIES: (Describe the specific roles and responsibilities of the position)

• Documentation: SOP, WI, FMEA, OCAP and Control Plan for related process.
• Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.
• Support Automation and development for new automatic and robotic equipment qualification and sustaining.
• Support the Production Line. Report online machine status and issue to reporting manager
• Follow daily/shiftly line issue and production support for automation equipment.
• Continuous improvement on direct/indirect material cost down, UPH, MTBA, and MTBF enhancement program.
• Ensure automation equipment in good performance to meet the goals on quality, yield, and cost, utilization and cycle time.
• Perform automation equipment conversion and set up. Observe 6S on daily job to ensure the continued and smooth production line.
• Able to conduct trainings to Operator/technicians on machine operation and skill improvement.
• Able to replace spare parts and machine buy off.
• Experience in automation equipment’s
• Manage engineer’s logistic needs.
• Any other duties assigned from time base on schedule and unscheduled activities
• Participate in productivity improvement, Lean, Kaizen and similar activities and provide manufacturing process optimization solution

We are looking for people who take initiative and ownership in their work. As part of our team, you will be responsible for planning and implementing innovative test strategies and trimming procedures for MEMS-based sensors.

We seek individuals who can think outside the box and contribute creatively to our projects. You will have the opportunity to develop and optimize test concepts and programs for testing, characterization, and customer samples. Your understanding of system functionality, testability, and product quality will be invaluable as you collaborate within our development team.

Driving innovation is at the core of what we do. You will have the autonomy to independently create and design test strategies, working closely with MEMS Development. Additionally, you will take charge of the technical conception, development, and setup of laboratory facilities within the fab.

Reliability is key in our team members. You will coordinate module-specific measurement technology development in collaboration with advanced engineering, various development departments, and production. This includes meticulous tracking of time schedules and costs.

Lastly, we expect our team members to effectively delegate tasks. You will assign hardware and software development tasks to both external service providers and internal colleagues. Managing the workflow and ensuring accountability for results will be crucial in this role.

Responsibilities:

• Optimize or design new production processes in cooperation with product engineers, to enable product quality and yield.
• Debug and add new features to internally developped measurement software for the laboratory in C++ or C#.
• Enable testing new production methods and product variants in the laboratory.
• Create documentation of the production processes and support their implementation.
• Collaborate with colleagues in multiple locations and domains on a daily basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Analyze, understand and document development requirements of product designs

· Carry out detailed electronic circuit design, including simulation

· Design and implement electronics design by selecting components, schematic design and perform PCB layout as well as integrate and test the hardware platform.

· Conduct product verification against defined hardware specification, prepare design documentation and support design transition to manufacturing as necessary.

· Assume technical lead role in project as necessary to provide the technical direction, technical decision and risk mitigation.

· Identify opportunity to improve within the functional team and participate in improvement activities.

· Create and maintain BOMs of the new designs

· Select new electronic parts, taking into consideration: obsolescence, availability and cost

· Perform and evaluate costing studies meeting the costing targets

· Liaise with project manager and a cross functional team to produce prototypes.

· Perform design FMEA to reduce risks of performance failures.

· Create & maintain technical documentation (schematics, specifications, performance, and bring-up reports)

· Work in a team for continuous development and improvement of products / parts / firmware.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Analyze, understand and document development requirements of product designs

· Carry out detailed electronic circuit design, including simulation

· Design and implement electronics design by selecting components, schematic design and perform PCB layout as well as integrate and test the hardware platform.

· Conduct product verification against defined hardware specification, prepare design documentation and support design transition to manufacturing as necessary.

· Assume technical lead role in project as necessary to provide the technical direction, technical decision and risk mitigation.

· Identify opportunity to improve within the functional team and participate in improvement activities.

· Create and maintain BOMs of the new designs

· Select new electronic parts, taking into consideration: obsolescence, availability and cost

· Perform and evaluate costing studies meeting the costing targets

· Liaise with project manager and a cross functional team to produce prototypes.

· Perform design FMEA to reduce risks of performance failures.

· Create & maintain technical documentation (schematics, specifications, performance, and bring-up reports)

· Work in a team for continuous development and improvement of products / parts / firmware.

1. Generate KPI reports and track KPIs
2. To perform test data analysis with IT tools and statistical methods to benchmark test sites or investigate performance of new manufacturing sites
3. Coordinate Bosch internal change management, generate and track engineering change requests for semiconductor products
4. Support new products introduction within our international production network
5. The candidate is responsible for micromechanical automotive sensors in our international production network
6. The candidate is required to manage product data in series production and coordinate product issues at multiple manufacturing locations around the globe
7. Responsible to the monitoring of quality and costs of the products inclusive of planning, controlling and supervising product improvement projects
8. You will lead working groups within the framework of project, yield and quality management
9. The candidate is required to coordinate manufacturing activities of sensor products in an international production network in cooperation with the development and manufacturing departments

• Coordinates with Central IT department for all Plant IT Infrastructure setup, IT Infrastructure maintenance & IT Infrastructure improvement
• Manage the asset planning, procurement & controlling for all IT Infrastructure equipment
• Planning & controlling of budget for IT Infrastructure
• Coordinates all projects related to Central IT Dept services to our plant
• Responsible for the IT Security planning and implementation in the plant to ensure compliances with the Bosch Central Directives
• Enable highly available IT systems with the best performance while maintaining the highest security standards in plant
• Supports and ensuring conformity for all IT Manufacturing audits in the plant
• Participate & contribute to the success of the Bosch Automotive Electronic Semiconductor Division’s IT Manufacturing organization
• Responsible as the Local Authorization Coordinator (LAC) for plant
• Managing the access administration to MES, SAP & Reporting in plant
• Support the Data Security setup and coordination in plant

Date Posted:

2024-02-05

Country:

Indonesia

Location:

PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, Indonesia

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for driving sales of elevator modernization services. This role involves assessing client needs, preparing proposals, and collaborating with technical teams. Strong communication and negotiation skills are essential for building client relationships and achieving sales targets. This position reports to the Section Manager MOD&BEX for Indonesia.

Responsibilities

• Develop and maintain good working relationship with all customers and develop good working relationship with new customers.
• Site survey / visit to understand better for new design concept and technical solution proposal.
• Developing technical solutions, prepare complex technical sales quotations and drawings for the end user in coordination.
• Check final order and sales contract with initial quotation and clarify / solve any discrepancies.
• Handle customer request / questions about signed terms & conditions and check changes against the agreed bidding document, performance guarantee / Bank guarantee.
• Liaison with end user and consultants on technical solutions and technical specification.
• Managing project delivery right from received PO till delivery to site.
• Achieving sales target and implement sales excellence mindset.

Requirements

• 3 years of industry experience including a minimum of 2 years of sales.
• Strong technical knowledge of Building or Construction or Engineering industry.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidates must possess proficient presentation skills, as well as oral and written communication skills to effectively interact with a wide variety of people with diverse background of all levels and disciplines.
• Highly self-motivated individuals with go-getter attitude who have the ability to manage many simultaneous projects and responsibilities.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Carrying out sales activities to customers and ensuring customers are satisfied with the services provided, establishing productive relationships with customers, developing new markets and ensuring sales targets are achieved.

• Service, install, and commission hydraulic drive systems on customer sites and other places all over in Indonesia as appointed by the Company.
• Have hands on work but also supervise team of mechanics to do hydraulic installations in accordance to project plan requirements.
• Supervise the service, and make sure the installation work is being conducted properly in regard to time, quality, costs requirements and HSE regulations.
• Report all work and findings internally to Manager as well as externally to customers and contractors.
• Prepare service, installation and commissioning schedules.

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

1. Build, maintain, and automate system infrastructure that is robust, and cost-efficient, covering critical development processes, and delivering high reliability and best performance possible.
2. Leverage a 100% GCP driven infrastructure using latest DevOps and Infrastructure as Code frameworks and best practices.
3. Ensuring systems are secure and compliant with industry best practices.
4. Performing quick and accurate troubleshooting, diagnostic to the production system.
5. Assisting with capacity planning and scalability to ensure systems are optimized for continuous growth.
6. Implementing system automation architecture, infrastructure, and process.
7. Providing occasional off-shift availability for Production issues or maintenance.

• Monitoring Engineer to Order (ETO) part list: conversion from PR to PO, status/delivery date, and component readiness at warehouse for assembly purpose (collaborating with Logistic Department).
• Maintaining ETO documentation completeness together with the ETO team.
• Provide weekly report on ETO progress (status, cost and progress)
• Supporting engineering team in project
• Supporting Palm Oil Project team for documentation and scheduling
• Supporting Palm Oil Project team for quality check (design and function check, also documented quality checklist)

• Implement new and sustain quality standard
• Control defect in the production floor and do analysis for improvement
• Continuous improvement by using problem solving tools during new model and existing model production
• Make sure product sent to market achieve base on standard regulation
• Follow up market complaints by investigation and analysis for improvement
• Guide production quality control how to control production process and inspection
• Audit quality amangement system and report