Total 92 Scientific Operations Manager job vacancies in Customer Service category in Bukit Kayu Hitam Kedah AND Pengerang Johor

Job Title: Resident Services Manager
Location: Shepparton, Victoria Salary: $110,000 - $140,000 + Salary packaging
Company: Non-profit Aged Care and Retirement Living Provider (30+ years of operation)
About the Company:
For over three decades, this not-for-profit aged care organisation has been a stalwart in providing outstanding care and support for the elderly in Shepparton and the surrounding areas. This organisation combines residential aged care and retirement living to ensure elderly residents can enjoy their later years with dignity and comfort.
Position Overview:
This organisation are currently in search of an experienced and compassionate Aged Care Residential Manager to oversee both their residential aged care and retirement living facilities in Shepparton. This pivotal role reports directly to the Executive Manager of Business Operations and plays a vital part in maintaining the high standards of care and quality of life the organization offers to its residents.
Key Responsibilities:


Operational Oversight: The Aged Care Residential Manager is responsible for managing and leading the daily operations of the residential aged care and retirement living facilities, ensuring the safety, well-being, and comfort of all residents.


Staff Management: They supervise and support a dedicated team of healthcare professionals, support staff, and administrative personnel.


Compliance and Quality Assurance: Ensuring that the facilities comply with all relevant regulations and standards, including those related to aged care, health, and safety.


Financial Management: Overseeing budgetary matters and financial performance to ensure efficient and cost-effective operations.


Community Engagement: The Aged Care Residential Manager fosters positive relationships with residents, their families, and the local community to create a warm and welcoming environment.


Continuous Improvement: They drive initiatives to improve the quality of care and services provided, staying current with best practices in aged care and retirement living.


Qualifications and Experience:


A Bachelor's degree in Nursing with AHPRA Registration is preferred.


Proven experience in managing aged care or retirement living facilities.


Excellent leadership and team management skills.


A strong understanding of aged care regulations and quality standards.


Exceptional interpersonal and communication skills.


A commitment to the organisation's mission and values.


Benefits:


Competitive salary with not-for-profit salary packaging options.


A fulfilling career with a reputable organisation that has a strong community focus.


The opportunity to make a meaningful impact in the lives of elderly residents and their families.


A supportive and collaborative work environment.


The chance to work with a company that one can be proud of, knowing that their efforts contribute to the well-being of the community.


How to Apply: Send your resume to emma.austin@randstad.com.au or call 0448 538 152

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 27th October 2023 and close 27th November 2023

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

IT Service Manager: Pay up to £43,347, plus 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

• Do you like finding solutions to Service Management challenges?
• Do you have the Service Management skills to deliver high performing IT Services?
• Are you excited about the potential for tech to enhance user experiences?

We're recruiting an IT Service Manager for our Mobile Devices Team across our North West digital hubs. It's great opportunity to join our community of experts at DWP Digital.

In this role, you'll champion technology, ensuring seamless user journeys, and collaborate closely with a diverse team of 20 professionals.

We have 2 roles available. They're both high quality and impactful jobs, and one is a bit more senior than the other.

Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

You'll be Service Manager for a Mobile Devices team which delivers tech used by over 100,000 colleagues to keep DWP moving, and to help us serve millions of people.

You'll manage supplier relationships, and manage live service to make sure we achieve value and outstanding customer service/

You work Incident, Knowledge, Problem, Change, and Demand Management and make sure the team is working on the right stuff at the right time.

You'll support DWP's wide range of IT services and technologies. Our IT estate is unique, with systems, services and tech that vary in scale, age and criticality.

The systems we support are integral to the DWP's management of critical data, and really important to that people that need on our support.

If, like us, you're motivated by delivery a great service to users, and love pace, change and variety then you'll love it here. Apply now.

What skills, knowledge and experience will you need?

• Experience of working within an environment that uses the Information Technology Information Library (ITIL) a Service Management Framework
• Demonstrable experience in aligning customer requirements and business needs with technical insight into Digital products and services
• Evidence of a proactive approach to problem solving and ability to influence stakeholders at all levels within an enterprise environment
• Experience of identifying and delivering a programme of Continuous Service Improvement for Digital Products and Services within an enterprise environment
• Experience of defining and managing mechanisms such as SLAs and OLAs to deliver to agreed performance targets in a cost effective and timely manner within an enterprise environment.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs either in Blackpool, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office.

For the more junior of the two roles, the pay is £35,711 to £36,545

For the more senior role the pay is £40,201 to £43,347.

You'll be eligible for a brilliant civil service pension with employer contributions of over 27%, worth over £10,000 a year.

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.

Number of Job Openings Available:

1

Date Posted:

October 05, 2023

Department:

78007409 Hutchinson Hospice

Shift:

Shift Length:

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Every 4th

Job Summary:

Have time to make a difference. In this role, you will receive comprehensive training, ensuring you feel confident with skills, and are well-supported working with an experienced team. Flexibility in schedules will provide a real work-life balance.

Allina Home Health is the leader in Minnesota for in-home care delivery, providing exceptional nursing care and allowing patients to recover where they are most comfortable. If you are ready to take the next step, let’s talk.

Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole-person care, investing in your well-being, and enriching your career.

Key Position Details:

Sign-On Bonus Eligible

Job Description:

Nursing is the assessment and treatment of human response to actual or potential health problems. This includes establishing an intentional therapeutic relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for planning, coordinating and evaluating the patient’s care needs.

Works alongside the care team screening clients and/or population for healthcare needs and developing a client-focused case management plan.

Principle Responsibilities

• Comprehensive assessment of patient and family needs; identification of outcomes based on needs assessment; establishing the plan of care; supervising the progress; and modification of the plan of care as needed.
   
• Maintains education and competencies to remain proficient to provide high quality patient care practice and skills.
   
• Incorporates evidence-based nursing practice taking into consideration current statutes, rules and regulations when developing the plan of care.
   
• Establishes, in the collaboration with the family and patient, realistic and measurable patient expected outcomes based on nursing diagnoses, patients present and potential capabilities, goals, available resources and plan for continuity of care.
   
• Identifies outcomes that are age appropriate, culturally appropriate, realistic and attainable.
   
• Coordinates, collaborates, and delegates appropriately to ensure care is provided in a safe, effective fashion.
   
• Fulfills all organizational requirements.
   
• Supplemental roles:
  • Charge Nurse (only when acting in this role).
  ◦ Demonstrates ability to coordinate, delegate, and direct unit operation, collaborates effectively with unit staff, leadership and other disciplines.
  • Preceptor (only when acting in this role).
  ◦ Demonstrates ability to identify the orientee's learning needs, plans appropriate learning experiences and demonstrates ability to validate clinical competence of orientee.
   
• Other duties as assigned.
• 
  
   

Required Qualifications

• Associate's or Vocational degree
• 2 or more years RN experience

Preferred Qualifications

• Bachelor's degree
• Case Management experience

Licenses/Certifications

• Licensed Registered Nurse – MN Board of Nursing required if working in state of MN upon hire / WI Department of Safety & Professional Services required if working in the state of WI upon hire
• Must meet at least ONE of the requirements below:
  ◦ Current BLS certification from the American Heart Association
  ◦ Current BLS certification from the American Red Cross
  ◦ Allina in-house BLS training (within 30 days of hire)
• Certified Hospice and Palliative Nursing (CHPN) preferred
• Nursing Case Management Certification (CMGT-BC) preferred
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

A Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

* * * * * Domiciliary Care - Manager - North Tyneside Area * * * * *
LOCATION: NEWCASTLE UPON TYNE
SALARY: £35000+

BS Social Care are proud to be currently assisting a large and reputable local domiciliary care provider in their search for a manager to oversee the smooth running and provision of quality care and support to service users in their own homes.

The role will involve the day to day management of a team of dedicated staff, organising training and drawing up staff rotas and growing the business. You will be expected to maintain a high quality CQC compliant service in the quest for at least a `GOOD` rating.

The management of the Care Co-ordination Team and the Care Team. Support with maintaining budgets and adhering with the company`s policies and procedures.

To ensure that a high-quality domiciliary care service is provided which meets the needs of the customers and maintains the customer`s dignity, independence and emotional well-being.

Successful applicants must meet the following criteria:
- NVQ Level 5 in Management of Health & Social Care
- Previous experience in a similar managerial role
- In depth understanding of CQC assessment criteria for Good and Outstanding ratings

Number of Job Openings Available:

1

Date Posted:

September 18, 2023

Department:

78007409 Hutchinson Hospice

Shift:

Day (United States of America)

Shift Length:

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Every 4th

Job Summary:

Have time to make a difference. In this role, you will receive comprehensive training, ensuring you feel confident with skills, and are well-supported working with an experienced team. Flexibility in schedules will provide a real work-life balance.

Allina Home Health is the leader in Minnesota for in-home care delivery, providing exceptional nursing care and allowing patients to recover where they are most comfortable. If you are ready to take the next step, let’s talk.

Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole-person care, investing in your well-being, and enriching your career.

Key Position Details:

Job Description:

Nursing is the assessment and treatment of human response to actual or potential health problems. This includes establishing an intentional therapeutic relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for planning, coordinating, and evaluating the patient’s care needs.

Works alongside the care team screening clients and/or population for healthcare needs and developing a client-focused case management plan.

Principle Responsibilities

• Comprehensive assessment of patient and family needs; identification of outcomes based on needs assessment; establishing the plan of care; supervising the progress; and modification of the plan of care as needed.
   
• Maintains education and competencies to remain proficient to provide high-quality patient care practice and skills.
   
• Incorporates evidence-based nursing practice taking into consideration current statutes, rules and regulations when developing the plan of care.
   
• Establishes, in collaboration with the family and patient, realistic and measurable patient expected outcomes based on nursing diagnoses, patients' present and potential capabilities, goals, available resources and plan for continuity of care.
   
• Identifies outcomes that are age-appropriate, culturally appropriate, realistic, and attainable.
   
• Coordinates, collaborates, and delegates appropriately to ensure care is provided in a safe, effective fashion.
   
• Fulfills all organizational requirements.
   
• Supplemental roles:
  • Charge Nurse (only when acting in this role).
  ◦ Demonstrates ability to coordinate, delegate, and direct unit operation, collaborates effectively with unit staff, leadership and other disciplines.
  • Preceptor (only when acting in this role).
  ◦ Demonstrates ability to identify the orientee's learning needs, plans appropriate learning experiences and demonstrates ability to validate clinical competence of orientee.
   
• Other duties as assigned.
• 
  
   

Required Qualifications

• Associate's or Vocational degree
• 2 or more years RN experience

Preferred Qualifications

• Bachelor's degree
• Case Management experience

Licenses/Certifications

• Licensed Registered Nurse – MN Board of Nursing required if working in state of MN upon hire
• Must meet at least ONE of the requirements below:
  ◦ Current BLS certification from the American Heart Association
  ◦ Current BLS certification from the American Red Cross
  ◦ Allina in-house BLS training (within 30 days of hire)
• Certified Hospice and Palliative Nursing (CHPN) preferred
• Nursing Case Management Certification (CMGT-BC) preferred
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment

 

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Centre Manager

We are seeking a dedicated and dynamic Centre Manager to join our team.

As a Centre Manager, you will play a crucial role in the success of our tuition centre. If you are a motivated individual with strong leadership and organizational skills, we encourage you to apply.

Responsibilities:

Oversee the day-to-day operations of the tuition centre.

Develop and implement effective marketing and enrollment strategies.

Manage a team of teachers and support staff.

Ensure a safe and conducive learning environment for students.

Monitor student progress and communicate with parents/guardians.

Handle administrative tasks, including scheduling, budgeting, and reporting.

Foster a positive and motivating atmosphere for both students and staff.

Requirements:

• Bachelor's degree in education, business management, or a related field.
• Proven experience in educational management or a similar role.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in budgeting and financial management.
• Knowledge of curriculum development and educational trends.
• A passion for education and a commitment to student success.
• Ability to work flexible hours, including evenings and weekends as needed.

Centre Manager Salary : $5000.00 - $8000.00

We are an equal opportunity employer, and we welcome applications from candidates of all backgrounds and experiences. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Desktop Support Manager
As a Desktop Support Manager with Sodexo, you'll be pivotal in the effective delivery of front-line computing across the Sodexo UK&I estate, covering desktop and laptops as well as mobile devices and tablets. You'll have the opportunity to develop the desktop services strategy, introducing new services and improving our ways of working to provide a world-class IT service to our users.

What you’ll do:Lead the team responsible for the operational effectiveness of the organisations Desktop IT Services to ensure the highest levels of system availability
Ensure the end user compute estate is developed and maintained to the required level
Report on the performance of the desktop environment, recommending solutions for business requirements and promoting the continuous improvement of the function
Work together with Service and Infrastructure colleagues to prioritise multiple work streams and own the resource planning schedule for the Desktop Support team
Collaborate with project managers, suppliers and on-site colleagues to support IT projects, implement new updates What you bring:

• Experience of team management in an IT environment
• Proven understanding of ITIL standards, ideally with foundation level certification or above
• Strong knowledge of a broad range of technologies, including Windows deployments and Apple Mac installations
• Experience managing projects, including budget management
• Fantastic customer focus with great communication skills

What we offer:
Basic Salary + Bonus + Excellent benefits package
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Market-rate compensation with superb benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Ready to be part of something greater? Apply today!

What’s in it for you?
- Not For Profit Salary Packaging - Increase your take-home pay
- 17.5% Annual leave loading - Get paid more while on leave!
- Paid Overtime
- Paid parental leave
- Onsite Parking
- Flexibility - Range of shifts available
- Onsite & Online career development & programs
- Award-winning culture program
- Employee Assistance Program
- Be a hero! - be part of a rewarding not-for-profit organisation

Who we are:
PresCare Maryborough is proudly part of the Apollo Care Alliance, an innovative national organisation with a unique vision to support not-for-profit aged care communities.
At PresCare we aim to provide the highest quality residential aged care in environments that are rich with the senses of home.
At the heart of our offering is a deep commitment to a resident first approach, while maintaining safety and quality in everything we do to promote a safe place for residents and the workforce. Our goal is to work together to achieve together by using our resources wisely.

The Role:
We are offering multiple permanent full-time opportunities for Support Services Staff, including cleaning staff, laundry staff, and kitchen hands to join our facility based in Maryborough, QLD.
Reporting to the Support Services Supervisor, the support services staff will play a pivotal role in delivering essential services at the highest quality and to tailored to the needs of each and every resident.

What you will do
Cleaning & Laundry Staff:
• Maintaining legislated safety, quality and hygiene standards
• Cleaning resident rooms, bathrooms and living areas
• Cleaning communal and dining areas
• Cleaning and sorting laundry
• Maintaining adequate supplies of toilet paper, soap and other cleaning and hygiene supplies for resident use.
• Adhering to infection control principles, WHS requirements including the safe storage and use of chemicals and complete cleaning requirements according to facility schedules
• Completing required documentation and reporting
• Ad hoc support to the broader team as required

Kitchen Hand:
• Preparation and presentation of dietary services, including meals and drinks
• Distribution of meals to residents, assisting the chef with meal preparation, cleaning and general kitchen duties
• Dining room services
• Providing excellent personalised service to our residents
• Ensure duties are performed in accordance with Infection Control and Food Safety Handling Standards
• Ensure a high standard and quality of cleanliness throughout the organisation.
• Clean and sanitize all kitchen equipment.
• Completion of documentation

Who are you and what will you bring?
• Trade certification or qualifications and 2-3 years’ experience gained in a similar role, preferably within an aged care setting
• Excellent verbal and written communication and interpersonal skills
• An understanding of Resident Rights, Aged Care Accreditation Standards, and Outcomes highly regarded but not essential
• Currently hold and maintain a Police Certificate and NDIS Worker Check (or willing to obtain)
• Must have 3 doses of COVID19 vaccination or be willing to obtain

Employment details:
- Commencement date: Dec 2023
- Employment type: Full-time
- Hours: 76 hours per fortnight
- Pay rate: $24.65 per hour + 11% Super
- Enterprise Agreement: PresCare Support Staff Enterprise Agreement 2011 (from Aged Care Employee - General Grade 1)
- Vacancies: 3
- Location: Maryborough, QLD

Interested? We would love to hear from you!
To learn more about us visit: https://www.prescare.org.au/careers/
Thank you for your consideration. We look forward to hearing from you.

A Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 20th September 2023 and close 20th October 2023

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

As a Guest Service Manager (Overnight Shift) for Hotel Operations, you will be responsible for overseeing and ensuring the smooth operation of hotel functions during overnight shifts. Your primary focus will be on ensuring the safety and security of guests and the property as well as performing audits of hotel.

Key Responsibilities

1. Guest Management:

• Manage guest-related operations during night shifts, including check in, check out and guest inquiries
• Provide excellent customer service by addressing guests’ needs, requests and concerns promptly and professionally
• Coordinate with other hotel departments to fulfill guest requests and resolve issues
• Monitor and control guest's credit status to ensure that payment is collectable and received on time

2. Safety and Security:

• Ensure the safety and security of guests and the property during night shifts
• Monitor security systems, including CCTV cameras, alarms, and access control, reporting any suspicious activities or incidents.
• Respond to emergency situations by following established procedures and protocols
• Conduct regular security checks of the property to identify and address any safety hazards or maintenance issues

3. Communication and Collaboration:

• Maintain effective communication and collaboration with other hotel departments, such as housekeeping, maintenance and management to ensure seamless operations
• Communicate pertinent information to the day shift team for a smooth transition of operations and guest-related matters
• Collaborate with the housekeeping department to manage room inventory, ensuring accurate status and availability.

Requirements

• Diploma in Hospitality or Tourism, or a related field
• Minimum 3 – 4 years of experience working in hotel Front Office
• Prior experience working in night audit role is preferred
• Strong attention to details and excellent mathematical skills for auditing and reconciling transactions
• Proficiency in hotel property management systems (Opera Cloud) and computer skills
• Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members
• Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Knowledge of hotel operations, policies, and industry standards
• Ability to work independently
• Ability to work overnight shifts, including weekends and public holidays.

You will work in RELC International Hotel.

Breezemount are market leaders in the 2-person home delivery service working with international brands such as IKEA.

We are an ambitious company with big plans for growth. Our aim is to achieve this by “getting it right first time, every time”, this is where you can play a part.

We are looking for an experienced Operations Suppport Manager to join our team. This role requires flexibility due to potential travel across all operating locations, however a base location can be discussed at the interview.

The Benefits!

In addition to statutory holidays and pension contribution, as a valued member of our team you will benefit from:-

- Life Insurance (2x annual salary)

- Health Care Cash Plan (upon successfully completion of probationary period)

- Employee Assistance Program including mental health support, virtual GP, online consultations

- Additional Holidays based on Length of Service

- Enhanced Pay for Paternity and Maternity Leave

- Discounts on Car Leasing

What will you be doing as our Operations Support Manager?

Reporting to the Operations Director, you will provide flexible Operational Management support, providing relief management cover and supporting sites through peak activity period and play an integral role in the delivery of training, projects, auditing and continuous/business improvement initiatives across the business.

What will you be responsible for as our Operations Support Manager?

- Act as flexible management support supporting sites in maintaining and exceeding business and Client KPI’s

- Take a lead role in the delivery of projects, training and implementation of new business processes and procedures throughout the local area within pre-defined timescales

- Compliance auditing and supporting continuous improvement initiatives

- Development of training and materials to support business improvement initiatives and both local and business wide training needs

- Operational Management accountability while providing site cover.

Who are we looking for?

To be successful as our Operations Support Manager you will have the below skills and experience:

- 3 years experience of managing 2-person Home Delivery operations, therefore having a CPC qualification will be essential

- Excellent planning and organisation skills with the ability to prioritise to achieve tangible results

- Project Management experience

- Ability to foster a cooperative work environment

- Excellent coaching and counselling skills

- Ability to summarise data and prepare reports

- Great attention to detail

- Ability to communicate and influence effectively

- Flexible and able to work weekends

Don’t miss out on this fantastic opportunity to join our team, click ‘Apply’ now to find out more about our Operations Support Manager position.

Breezemount Services are an equal opportunities employer.

Location: Essex Full-time: 37.5 hours (Monday Friday) Contract type: Permanent Salary: £37,867.12 - £42,600.51 (depending on experience) About You You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission Your Body, Your Choice, Your Future. MSI Employee Value Proposition Financial Achievable opportunities for salary progression Market leading Aviva pension provider up to 5% employer contribution Over 4,000 perks and discounts from worldwide retailers to local businesses Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment Up to £7000 annual season ticket loan for use on public transport Relevant equipment provided to fulfil your role Company sick pay Competitive overtime rates* Death in service benefit Wellbeing Competitive family friendly benefits to support you balance your family and working life Potential for flexible working 26 days annual leave, plus bank holidays increasing with continuous service We celebrate our colleagues through our national Employee Recognition Programme Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters Accredited Mental Health First Aiders to support employees in moments of need Annual contribution towards eye test and glasses Personal Development Great opportunities to progress Paid training provided to ensure you are fully equipped to perform within your role and beyond Develop your skills through an accredited apprenticeship programme Training and Development learning agreements available About Us Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally. As one of the worlds leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care. At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us. MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. Were proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. For more information about the role, please view the job description. Closing date: 29th September 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates. In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications